2019 TIFFIN PHAETON Complaints

WHILE DRIVING ON THE INTERSTAE THE CARGO DOOR SKIN BLEW OFF. THE DOOR IS APPROXIMATELY 48' X 28" THIS COULD HAVE GONE THRU A WINDSHEILD AND CAUSED A FATAL ACIDENT. THIS HAS BEEN KNOWED THAT TIFFIN USED DEFECTIVE GLUE IN 2019' BUT THEY HAVE NOT MADE A RECALL, THEY HAVE CORRECTED SEVERAL OTHER VEHICLES BUT NOT ALL OF THEM MANUFACTURED WITH THE DEFECTIVE GLUE. THIS SHOULD BE A RECALL. THERE WAS NO WARNING OR ANYTHING VISIBLE TO US BEFORE DRIVING ON THE ROAD.

I recently experienced a failure of the Dash A/C on the ref RV. After calling Freightliner, Savannah to find our if they serviced Dash A/C’s, which they informed me they did, I decided to have it inspected locally to rule out a quick fix like recharge the refrigerant. The Mobile RV Mechanic, whom I have used several times previously and is very competent, troubleshot the system and found that the A/C compressor was not engaging. He then found that there was only .2V to the compressor clutch plug. Suspecting the PDM, he called Freightliner Tech services to determine the location of the PDM on this model. They informed him that there was a recall, FL917A, on this VIN that might well be the root of the problem. I was never informed of the recall, either by mail or during the two previous times I have had the RV into Freightliner, Savannah for other recall service or when I called to ask about Dash A/C service. I confirmed my registration with Freightliner for the Referenced VIN. The Subj recall states that if work has been performed prior to receiving the recall, Freightliner will reimburse the owner of that work. Freightliner has refused to reimburse me stating that the technican did not repair the failure. When, in fact, the real failure was Freightliner's failure to notify me of the recall and the technican did fix that. Freightliner owes me the $400.00 I paid to find out there was a recall to fix the Dash A/C.

Engine Fault Codes 3364, 3031 & 1761. DEF Head Senor Failed. Derated the engine. Travel speed reduced to 5 MPH. Replacement Part backorder from Tiffin Motorhomes. Limited information when availability.

TL* THE CONTACT OWNS 2019 TIFFIN PHAETON 35BH. THE CONTACT WAS DRIVING AT APPROXIMATELY 54 MPH WHEN THE TMPS INDICATED THAT THE REAR PASSENGER TIRE PRESSURE WAS LOW. UPON STOPPING THE VEHICLE AND INVESTIGATING, THE CONTACT NOTICED THAT REAR PASSENGER'S SIDE VALVE STEM EXTENSION INNER TIRE WAS DISLODGED. THE CONTACT ALSO NOTICED THAT THE REAR DRIVER SIDE STABILIZER WAS ALSO DISLODGED BUT NO AIR WAS LOST. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V194000 (TIRES). THE CONTACT WAS INFORMED TO EMAIL PICTURES OF THE FAILURE. THE VEHICLE WAS TAKEN TO VELOCITY TRUCK CENTER-OXNARD (2501 CAMINO DEL SOL, OXNARD, CA 93030) WHERE THE REAR DRIVER AND PASSENGER SIDE RIMS WERE REPLACED. THE CONTACT STATED THE FAILURE RECURRED WHILE AWAITING A RESOLUTION FROM THE MANUFACTURER. THE APPROXIMATE FAILURE MILEAGE WAS 8,800.