2017 TOYOTA 4RUNNER Complaints

TOOK MY VEHICLE IN FOR A RECALL SOMETHING TO ADD SUPPORT TO MAYBE GRILL OF THE VEHICLE ON 21ST OF APRIL. SAT IN WAITING ROOM FOR 2 HOURS, SERVICE GUY, BRANDON(VERY NICE GUY AND THIS IS NOT HIS FAULT), CAME OUT AND TOLD ME THEY WOULD NEED TO PRICE ME A NEW GRILL, BECAUSE ONE I HAVE DON'T SUPPORT THE RECALL. I REFUSE TO PAY FOR SOMETHING THAT I SHOULD NOT HAVE TO, WHEN THERE IS A RECALL. WHEN YOU GET A RECALL IT'S TO FIX THE PROBLEM, THEREFORE IF MY CAR NEEDS A NEW GRILL TO SUPPORT WHAT THEY NEED TO DO, THEN DEALERSHIP SHOULD PAY FOR WHATEVER IT IS TO FIX THE RECALL. I PURCHASED THIS VEHICLE AS IS FROM THE DEALERSHIP.

TOYOTA ENTUNE (IPHONE APP) WILL NOT PAIR WITH YOUR PHONE OR DISCONNECTS DURING USE BECAUSE APP DOES NOT MAINTAIN THE USER'S LOGIN CREDENTIALS. THE BEHAVIOR OF THE CONNECTIVITY BETWEEN THE VEHICLE'S ENTERTAINMENT SYSTEM AND PHONE IS DIFFICULT TO PREDICT, SOMETIMES THE SYSTEM WON'T WORK WITHOUT THE PHONE'S APP RUNNING AND OTHER TIMES IT WILL - SOMETIMES IT WON'T WORK EVEN WHEN THE APP IS RUNNING. OFTEN, WHEN THE ENTERTAINMENT SYSTEM FAILS TO CONNECT IT STOPS FUNCTIONING AND POPS UP MESSAGES THAT REQUIRE USER INPUT WHILE DRIVING. MANY TIMES THE PHONE APPEARS TO BE CONNECTED UNTIL AFTER YOU START DRIVING AND THEN THE SYSTEM ASKS FOR INPUT (WHICH YOU MUST DO ON YOUR PHONE, NOT THE ENTERTAINMENT SYSTEM'S SCREEN). THE WHOLE POINT OF CONNECTING YOUR PHONE WITH THE VEHICLE'S ENTERTAINMENT SYSTEM IS TO ELIMINATE THE NEED TO USE YOUR PHONE WHILE DRIVING, SO A SEAMLESS CONNECTION WITHOUT UNNECESSARY USER INPUT IS IMPERATIVE TO SAFE OPERATION OF THE SYSTEM. THIS IS ADMITTEDLY A RELATIVELY MINOR SAFETY CONCERN, HOWEVER A FIX WOULD BE REMARKABLY EASY TO ACHIEVE AND WOULD GO A LONG WAY TOWARDS REDUCING DRIVER DISTRACTION. TOYOTA VEHICLE OWNERS HAVE BEEN ASKING FOR THIS FUNCTIONALITY FOR MANY YEARS (SEE APPLE APP STORE REVIEWS FOR TOYOTA ENTUNE), BUT, DESPITE MULTIPLE REQUESTS, TOYOTA MOTOR COMPANY HAS REPEATEDLY IGNORED THEIR CUSTOMERS. THIS PROBLEM OCCURS ACROSS MULTIPLE VEHICLES IN THE TOYOTA LINEUP, BUT I AM ONLY FAMILIAR WITH THE IPHONE APP, SO I'M NOT SURE IF IT ALSO EXISTS WITH OTHER PHONES. THE ISSUE HAS OCCURRED CONSISTENTLY SINCE WE PURCHASED THE VEHICLE A YEAR AGO AND PERSISTS DESPITE KEEPING BOTH PHONE SOFTWARE AND VEHICLE FIRMWARE UPDATED.

VEHICLE BOUGHT NEW 8/2017. HAS APPROX. 7,000MLES. THIS IS THE 3RD OR 4TH SIMILAR INCIDENT BUT THE MOST SEVERE. DRIVING ON I-95, APPROX. 60 MPR, TODAY, WHEN I APPLIED THE BRAKES THEY SEEMED TO LOCK AND ALTHOUGH MY FIRST THOUGHT WAS THAT THE CAR ALSO ACCELERATED IT MAY HAVE BEEN ONLY MY EXPECTATION OF SLOWING DOWN AND THAT WASN'T HAPPENING. THE BRAKE PEDAL ONLY SEEMED TO COMPRESS ABOUT 2-3". LUCKILY I WAS ABLE TO PULL OVER AND THE CAR DID STOP. I CONTINUED ON WITHOUT INCIDENT BUT LIKE I SAID THIS WAS THE 3RD OR 4TH TIME AND THE MOST SEVERE.

CANADA HAS RECALLED THESE VEHICLES (DOT CANADA SAFETY RECALL 2017363) DUE TO FIRE HAZARDS FROM ENGINE BLOCK HEATERS. AS MANY NORTHERN LATITUDE VEHCILES IN THE US HAVE THESE SAME BLOCK HEATERS (AND HAZARDS) IT IS NECESSARY FOR A FORMAL RECALL TO REPLACE THEM, AS WAS DONE IN CANADA.TRIED TO UPLOAD A .DOC DOCUMENT WITH ADDITIONAL INFORMATION, BUT YOUR SYSTEM WOULD NOT ALLOW. SADLY YOU DO NOT ALLOW .DOC OR .DOCX DOCUMENTS AS UPLOADS, YOUR LOSS ....

APPROACHING AN INTERSECTION ON CITY STREETS I EXPERIENCED TEMPORARY BRAKE FAILURE. WHEN APPLYING THE BRAKES TO SLOW DOWN THE PEDAL WENT ALL THE WAY TO THE FLOOR AND DID NOT SLOW DOWN THE VEHICLE. AFTER ROLLING THROUGH THE INTERSECTION WITHOUT INCIDENT I PUMPED THE BRAKE PEDAL A FEW TIMES WHICH RETURNED THE BRAKES TO AN OPERATIONAL STATUS. THIS HAS HAPPENED 3 TIMES IN 2 DAYS. OTHER TOYOTA 4RUNNER OWNERS HAVE ALSO REPORTED THE SAME OR SIMILAR ISSUES IN THE LAST 12MONTHS.

ON THURSDAY MARCH 8, 2018, MY PASSENGER-SIDE FRONT WINDOW EXPLODED AS I WAS DRIVING DOWN THE HIGHWAY AT THE POSTED SPEED OF APPROXIMATELY 70MPH. NOTHING HIT THE WINDOW, AND I HADN'T HIT A POTHOLE OR ANY BUMP IN THE ROAD, THERE ALSO WAS NO EXTREME CHANGE IN TEMPERATURES ' IT JUST EXPLODED INTO MANY PIECES INCLUDING SMALL SHARDS OF GLASS. THE GLASS WENT ALL OVER THE INSIDE OF MY CAR INCLUDING BOTH FRONT AND BACK SEATS AND FLOORBOARDS. THE ENTIRE WINDOW EXPLODED SO THAT THERE WAS NO WINDOW LEFT IN THE OPENING. I BELIEVE IT WAS FAULTY GLASS. I UNDERSTAND THAT THERE HAVE BEEN SUNROOFS EXPLODING, AND I BELIEVE THAT THE GLASS ISSUE IS NOT JUST LIMITED TO THE SUNROOF. I DID SAVE THE RECEIPT FROM HAVING THE GLASS REPLACED, BUT I DON'T CURRENTLY HAVE THE ABILITY TO SCAN AND ATTACH IT.

WE WERE DRIVING ON THE HIGHWAY FROM DALLAS TO HOUSTON AND ALL OF THE SUDDEN, WE HEARD AND EXPLOSION. AT FIRST WE THOUGHT THAT SOMETHING HIT OUR TRUCK, BUT WHEN WE OPENED THE SUNROOF COVER IT WAS COMPLETELY SHATTERED. SOME PIECES HIT THE CAR BEHIND US, BUT NO ONE WAS HURT. LUCKILY THE INTERIOR COVER WAS CLOSED.

I PULLED UP TO A STOP LIGHT AND APPLIED THE BRAKES. I STOPPED BUT WHILE I WAS SITTING WITH THE BRAKES APPLIED, MY 4RUNNER STARTED ROLLING FORWARD. I HAD TO PUSH THE BRAKE PEDDLE TO THE FLOOR TO A POINT I COULD BARELY REACH TO GET IT TO STOP AGAIN. I TOOK IT TO THE DEALERSHIP AND THEY AGREED THE BRAKES WERE NOT ACTING RIGHT. THEY COULD SEE ON THE COMPUTER THAT SOMETHING WAS WRONG AS WELL. THEY SAID I WOULD NEED A NEW MASTER CYLINDER ON THE 4RUNNER. THE VEHICLE IS ONLY 2 1/2 MONTHS OLD WITH 2500 MILES. WHEN I PICKED UP THE VEHICLE, THEY SAID THEY TALKED WITH TOYOTA AND IT WAS ONLY THE 2ND CASE OF THIS HAPPENING IN THE US. THE MORNING IT HAPPENED IT WAS AROUND 30 TO 35 F OUTSIDE. WHEN THE DEALERSHIP TESTED IT THEY SAID THEY APPLIED THE BRAKES TO STOP AND IT SLOWLY STARTED MOVING FORWARD AFTER A FEW SECONDS LIKE HAD HAPPENED AT THE STOP LIGHT. THEY REPLACED THE MASTER CYLINDER AND WHEN I PICKED IT UP EVERYTHING SEEMED TO BE WORKING OK.

CAR STALLED ON THE FREE WAY WHILE DRIVING . THE DASH BOARD HAD A WARNING TO CHECK ENGINE AT DEALER. THE CAR WAS TOWED TO THE DEALERSHIP (TANSKY SAWMILL, DUBLIN OH). THEY RESET THE CAR AND IT WAS RETURNED TO US. ACCORDING TO DEALERSHIP, DIAGNOSTICS DETECTED TWO ERROR CODES REPORTED A) P0A0F, B) P3190 CURRENTLY DO NOT FEEL SAFE DRIVING ON THE FREE WAY

RE: COMPLAINT 11043597. EXPERIENCED COMPLETE LOSS OF BRAKES. NO WARNING LIGHT. BRAKES WERE RESET? AFTER VEHICLE ARRIVED AT DEALER. ECU DID NOT DOWNLOAD ANY WARNING CODES. BASED ON THIS, TOYOTA WILL NOT REPAIR/REPLACE CORRESPONDING BRAKE COMPONENTS AND WANT ME TO DRIVE THE CAR. THIS WAS A COMPLETE BRAKE LOSS WITH PEDAL TO THE FLOOR AND NO BRAKES. USED PARKING BRAKE AND TRANSMISSION TO STOP CAR. CHECKING THE NET, THERE ARE OTHER 5TH GENERATION 4RUNNERS WITH SIMILAR BRAKE FAILURES AND SIMILAR NO ACTION FROM TOYOTA