2009 TOYOTA CAMRY Complaints

TL* THE CONTACT OWNS A 2009 TOYOTA CAMRY. THE CONTACT STATED THAT AFTER SHE STARTED PARKING THE VEHICLE OUTSIDE, THE DASHBOARD STARTED MELTING. THE CONTACT CALLED AN INDEPENDENT MECHANIC AND WAS INFORMED TO CONTACT AN AUTHORIZED DEALER. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE FAILED TO MEET THE GUIDELINES FOR THE VOLUNTARY EVALUATION. THE FAILURE MILEAGE WAS 108,000.*DT PURCHASED TOYOTA 2009 VEHICLE ON 12/30/2014. WAS NOT INFORMED OF ANY RECALLS/VOLUNTARY PROGRAMS FOR THE VEHICLE. EMPLOYMENT FROM 2014 - JANUARY 2018 PARKED IN THE PARKING GARAGE DURING THE DAY. CHANGED EMPLOYMENT JANUARY 2018 AND PARKED IN OPEN PARKING LOT, NO PARKING GARAGE AVAILABLE. NOTICED MINIMAL MELTING OF THE DASHBOARD AROUND JULY 2018. ASSUMED ISSUE WOULD AUTO-RESOLVE IN COLDER CLIMATE. PROGRESSIVE WORSENING OF "MELTING DASHBOARD" SUMMER OF 2019. RETURNED TO PREVIOUS EMPLOYER AND BEGAN PARKING IN THE PARKING GARAGE AGAIN DURING THE DAY FROM SEPT 2019 TO PRESENT DAY. COVID 19 PANDEMIC OCCURRED. NOTED MELTING OF DASHBOARD DID NOT RESOLVE, CALLED MECHANIC AND WAS ADVISED TO CONTACT TOYOTA NATIONAL CORPORATION. CONTACTED TOYOTA CORPORATION ON 10/09/2020 AND DISCUSSED CASE. ISSUE FORWARDED TO TOYOTA CORPORATION SUPERVISOR, HENRY CAREY CASE# [XXX]. PER MR. CAREY, THE VOLUNTARY PROGRAM EXPIRED ON 11/12/2018 AND WAS EXTENDED TO 150,000 MILES OR 10 YEARS WHICHEVER OCCURRED FIRST. I DID NOT RECEIVE ANY NOTIFICATIONS REGARDING THIS VOLUNTARY PROGRAM FOR THE TOYOTA DASHBOARD ISSUE. MR. CAREY ADVISED TO SUBMIT COMPLAINT TO NHTSA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

DASHBOARD IS STCIKY AND SHINES THR REFLEXION OF THE SUN WHILE DRIVING, AT THE POINT WHERE IT BECOMES HARD TO SEE

WHEN DRIVING OUTSIDE ESPECIALLY DAY TIME AND WHEN HOT AND HUMID, THE CAR'S DASH BECOMES STICKY AND SOFT. I BOUGHT MY CAR NEW IN ALBUQUERQUE, NM AND THE LIVED IN CA, I DID NOT NOTICE THE PROBLEM. NEITHER I RECEIVED ANY NOTIFICATION FROM TOYOTA DEALERSHIP OR NONE IN THE SERVICE CENTER CHECKED WITH ON THIS ISSUE OR TOLD ME THAT THIS COULD HAPPEN AND HENCE NEED TO BE REPLACED AS THEY DID WITH UNINTENDED ACCELERATION ISSUE AND POWER WINDOW SWITCH MALFUNCTION. NOW I HAVE BEEN EXPERIENCING THIS DASH STICKINESS ISSUE AND TOYOTA IN HAWAII IS REFUSING TO REPLACE THE DEFECTIVE AND SUBSTANDARD PRODUCT THAT THEY HAS PUT IN AT THEIR OWN EXPENSE AS THEY HAVE DONE FOR MILLIONS OF OTHER CUSTOMERS. THE REASON DOE REFUSAL IS THAT MY CAR JUST PASSED 10 YEARS SINCE IT WAS BOUGHT. BUT HAD I BEEN KNOWN OF THIS ISSUE BEFORE EVEN EXPERIENCING IT, I WOULD HAVE GOT IT REPLACED. I HAD BEEN TAKING MY VEHICLE REGULARLY TO TOYOTA SERVICE, BUT NONE BOTHERED TO CHECK ON THIS. SINCE IT IS NOT MY ISSUE AND IT IS BECASUE OF THEY USING A DEFECTIVE PART, THEY SHOULD HELP ME IN REPLACING IT COMPLETELY AT THEIR EXPENDITURE. I AM WITH MY FAMILY AND I AM VERY MUCH CONCERNED ABOUT THE SAFETY AND RISKS ASSOCIATED WITH THIS ISSUE AS IT COULD EMIT CHEMICALS BECAUSE OF MELTING OR CHANCES OF FIRE ACCIDENT. PLEASE HELP ME TO HAVE THE SERVCO TOYOTA REPLACE MY DASH. I BROUGHT THIS TO CONTINENTAL US TOYOTA HEAD OFFICE, BUT THEY AGAIN DIRECTED ME TO SERVCO TOYOTA, HAWAII, BUT THEY ARE REFUSING TO HELP. PLEASE INTERVENE AND HELP ME GET THIS FIXED.

TL* THE CONTACT OWNS A 2009 TOYOTA CAMRY. THE CONTACT STATED THAT THE DASHBOARD MELTED AND BECAME STICKY AND REFLECTED A GLARE WHEN IT WAS SUNNY. THE CONTACT CALLED THE JIM COLEMAN TOYOTA DEALER LOCATED AT 10400 AUTO PARK AVE, BETHESDA, MD 20817, AND WAS INFORMED THAT THERE WAS NO RECALL ON THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT A LETTER WAS SENT OUT TO THE CONTACT IN 2010. THE CONTACT WAS TOLD THAT THE LETTER WAS NOT A RECALL AND THAT THE NOTICE HAD EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 8,300.

MAINTENANCE LIGHT WAS ON, CAR WAS PULLING TO THE RIGHT WHILE DRIVING EVEN AFTER DEALERSHIP CHECKED IT OUT, TIRES WERE WORN OUT, ALSO CAR MADE NOISES ON FRONT RIGHT PASSENGE SIDE AT HIGH SPEEDS AND SOME TIME SHAKED FROM RIGHT FRONT PASSENGER SIDE.

TL* THE CONTACT OWNS A 2009 TOYOTA CAMRY. THE CONTACT STATED THE DASHBOARD WAS DISINTEGRATING AND STICKY CAUSING A REFLECTION IN THE WINDSHIELD, WHICH MADE IT DIFFICULT TO VISUALLY SEE THE ROAD WHEN DRIVING. THE CONTACT CALLED LOCAL DEALER AUTONATION TOYOTA HAYWARD LOCATED AT 24773 MISSION BLVD, HAYWARD, CA 94544, (510) 224-4854 AND MADE THE DEALER AWARE OF THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS INFORMED TO HAVE THE DASHBOARD REPLACED. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 122,652.

THE DASHBOARD OF THE CAR IS MELTING AND IS VERY SHINY AND STICKY. WHEN THE SUN OR HEADLIGHTS HIT THE WINDSHIELD IT IS BLINDING AND I CAN'T SEE. I HAVE TRIED TO CLEAN IT WITH HOT SOAPY WATER, AS I WAS INSTRUCTED, BUT IT WILL NOT COME OFF.

MY CAR KEEPS HAVING PROBLEMS. TOYOTA HAS REBUILT THE ENGINE IN JANUARY 2018. SINCE THEN, I'VE HAD A NEW ALTERNATOR THREE TIMES. THE LAST TIME WAS MARCH 2020. A NEW RADIATOR 2019, NEW SPARK PLUGS MARCH 2020, NEW FUEL PUMP APRIL 2020. THE PASSENGER SIDE WINDOW AND PASSENGER REAR WINDOW WILL NOT COME DOWN. THIS HAPPENED A COUPLE WEEKS AGO. SCHEDULED A SERVICE APPOINTMENT FOR, JULY 29, 2020. YESTERDAY, JULY 24, 2020, MY CAR STARTED SHAKING AND CUT OFF. THERE WERE NO LIGHTS ON (ENGINE, OIL OR BATTERY). IN THE PROCESS, THE BATTERY LIGHT FLASHED. ROADSIDE ASSISTANCE WAS CALLED FOR SERVICE. TOW TRUCK DRIVER GAVE ME A HOTSHOT AT MY REQUEST SO, I COULD ROLL THE DRIVER SIDE WINDOWS UP. MY CAR NEEDED A HOTSHOT TO DRIVE OFF OF THE TOW TRUCK TO PARK. TODAY, JULY 25,2020, ROADSIDE ASSISTANCES WAS CALLED TO HAVE IT TOWED TO JERRY'S TOYOTA BELAIR RD., BALTIMORE, MD. I WAS ADVISED THAT I NEED ANOTHER ALTERNATOR, AGAIN. THIS JUST MAKES NO SENSE AT ALL. THIS WILL BE THE THIRD ALTERNATOR IN ABOUT TWO YEARS. FURTHER, I WAS ADVISED THAT THE MECHANIC 'THINKS' THAT THE MASTER SWITCH FOR THE WINDOWS NEED TO BE REPLACED. FOR SOME REASON, THE ALTERNATOR IS NOT LASTING IN MY CAR.

I HAVE BEEN CONCERNED ABOUT MY CAMRY'S DASH BOARD. IT HAS BECOME VERY DISTURBING DUE TO IT LITERALLY MELTING. I CAN'T EVEN TOUCH MY DASH BOARD WITHOUT MY FINGERS AND HANDS GETTING STUCK TO IT. MY CAR IS A DAILY DRIVER BUT THE TEXAS HEAT HAS RUINED WHAT I TRY TO KEEP IN PRISTINE CONDITION.

MY DASHBOARD IS MELTING. THE GLUE IS OOZING THROUGH THE TOP AND NOW RESTRICTS MY FORWARD VISIBILITY WHEN DRIVING DURING THE DAY. IT IS VERY STICKY/REFLECTIVE AND I AM CONCERNED THAT NOW I CANNOT SEE ALL OBJECTS IN FRONT OF ME. IF THE SUN IS AT THE RIGHT ANGLE IT IS BLINDING.