2023 TOYOTA HIGHLANDER Complaints

The contact owns a 2023 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Water intrusion in the A pillars on both driver and passenger side during a rain storm. Toyota confirmed the water intrusion and stated that the gaskets and clips for the roof rack had failed, allowing water to get into the vehicle interior. I had owned the vehicle for approximately 6 months, and I'm not sure when these clips/gaskets failed. If this failure occured earlier, but there wasn't enough water to come though the interior upholstery, there is a possibility that there is significant mold growth behind the interior panels, which could negatively impact any occupants' health.

The contact owns a 2023 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

23 Toyota Highlander was in for a routine 10K Mile Oil Change and additional key programming. When I was notified the vehicle was done and taking delivery the vehicle came into the delivery area with the drivers mirror folded away from the car damaged. I asked the delivery driver about it and she immediately called over a manager. Mike Moffitt, Service Quality Control Specialist, came out and greeted me. He acknowledged the damage and documented the damage and said he would arrange a fix for in the next few days. The damage done causes my mirror to shake and vibrate while driving down the road. It makes it impossible to see out of the mirror while driving down the freeway or on moderately bumpy roads. The dealership tried to repair the mirror by first replacing the mirror and then having a Toyota Specialist. The response has been "we compared to like vehicle, condition was similar in like vehicle, technician then contacted Toyota Technical Assistance and they stated it is a design characteristic of the Driver Side Power Folding Mirror and do not advise any further inspections or repairs. Toyota's Field Technical Specialist reviewed the case and advised no further action at this time."

The vehicle surges and hesitates when pressing on the gas. Several times I push on the gas and nothing really happens. Slow to move. Other times I push on the gas and it “bucks”. Like the turbo kicked in to max power all of a sudden. Almost lost control of the car a couple times. Once was on a mountain road. I am hesitant to drive it and even more so to let anyone else drive it. For fear of them losing control and running off the road because it becomes impossible to handle for a split second. The entire time I’m driving, it sputters/hesitates. Something is wrong with the car. I will attempt to take it to the dealer, as I have less than 12,000 miles on it. But I’m not optimistic based on the threads I’ve searched on line. Seems like Toyota knows there’s an issue and hasn’t done anything to rectify it.

Engine intermittently has no power on take off and causes an unsafe condition to turning into traffic where car will just not go until after flooring it and a 3-5 second delay!! Engine also looses power and bucks or misses while accelerating through gears. This has caused multiple near miss incidents when turning into or across traffic. Also have issues with the steering assist that it yanks the wheel intermittantly. This cause me to loose control on the wet interstate in a turn when it yanked the wheel to the right while banking left at 65mph. I panicked and pulled the wheel back which cause a skid. The system has been turned off since. Toyota is not doing anything to repair anything and keep giving me the car back saying its fine.

The car lags, stutters, and hesitates on acceleration and in consistent speed situations. Sometimes doesn't respond quickly to gas pedal and sometimes it does. It is very unpredictable and unsafe. I never know which response I will get. Has also almost completely died after putting the car in park.

While driving in rain, I noticed drops of water coming into the car near the sunroof. I immediately drove to Jim Norton Toyota. The service technician told me that sunroofs are not waterproof. I went to Bob Howard Toyota for another inspection/more details. They informed me that it was a new design flaw. The sunroof sealant and gasket to do not align with the sunroof perfectly as older models do. Small drops of water will occur when it is raining. The "drip pain" underneath the back part of the sunroof will catch the water and the drain tubes will remove those from the car. They said drain tube cleanings are needed to not damage car from leaks. I had a 2009 Highlander Hybrid - same car, different year. It NEVER leaked or had water droplets anywhere. The seal and gasket met tightly against the car. I have never had any car that leaked. I would not have purchased a vehicle that purposely leaks water into a car.

The contact owns a 2023 Toyota Highlander Hybrid. The contact received notification of NHTSA Campaign Number: 23V480000 (Steering) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Picked up my Toyota Highlander in April 2023 I have had to return it to the dealer on two occasions for check engine light and secondary Break failure I'm at the fourth check engine light and secondary brake failure report now it has been inspected by the dealer and tried to remedy it too times already currently getting ready to return to the dealer with the third check engine light secondary brake failure message