2023 TOYOTA HIGHLANDER Complaints

The contact owns a 2023 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 26V128000 (Seats); however, the part to do the recall repair was not yet available. The local dealer was contacted, but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

I was at a gas station and enter car wash, the machine didnt wash my car and distriy my front right tire

The contact owns a 2023 Toyota Highlander. The contact stated that while driving at 60–65 MPH, the contact's vehicle crashed into the passenger's side of an oncoming vehicle. The air bags did not deploy. In addition, the contact stated that it was a very hard impact on an older model vehicle. The contact stated that the older model vehicle was made of steel. The vehicle was towed to a local tow yard. The contact was transported to the local medical center. The contact sustained severe sternum bruising, full spine whiplash, severe pain in the neck, both shoulders, and the upper back area. A Police report was filed. The vehicle was not inspected by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was approximately 34,125.

I was in an accident today in this vehicle . Upon impact, traffic was suddenly stopped on the highway. The air bags didn’t deploy and the automatic emergency breaks didn’t engage. Impact was so hard three vehicles were Involved.

The contact owns a 2023 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 26V128000 (Seats); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

2023 Highlander Hybrid braking suddenly changes at low speeds when coming to a stop. Vehicle's brakes work properly (Regenerative and hydraulic combined) until it slows to make a stop or slows in heavy traffic. Suddenly the brake pressure changes and the vehicle "lunges" forward and brake pedal must be pressed extremely hard to stop or slow the vehicle. Problem happens most often when on a hill approaching a stop. Toyota dealer initially said that they never heard of such a problem until I presented them with T-SB-0059-23 Hybrid Regenerative Brake Transition Feeling Improvement for Model years 2020 thru 2022 from Toyota's website. I had reported the issue 3 times before (twice while in warranty and documented by them once while in warranty) but they claim that there is no fix available and when and if one comes available it will only apply to vehicles with 36,000 miles or less. LOOKS like Toyota and this dealer could care less about SAFETY and its customers.

The contact owns a 2023 Toyota Highlander. The contact stated that while starting the vehicle, and driving at an undisclosed speed, the seat belt alarm chimed while the seat belts were properly buckled. The contact turned off and restarted the vehicle, and released and fastened the seat belt securely however, the failure persisted. The vehicle was taken to the dealer twice, but the dealer was unable to duplicate the failure. The failure recurred, and the vehicle was taken back to the dealer a third time; however, the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 21,000.

Some times when I request the rear hatch to open is does nothing but most of the time when I depress the close button, it moves less than an inch and then beeps. I have had to depress the button up to 6 times before the hatch closes. The car is only 3 years old as of this month and the problems stated more than 6 months ago but my mileage was over 36,000 6 months ago so it was out of warranty. This is a joke since my 12 year old suv has no issues with its powered hatch. There are a lot of online complaints on the power hatches. It is a safety issue of the hatches don’t close. This is almost a daily challenge (it not closing when I ask it to be closed (fob, rear hatch button as well as dash hatch button).

While driving down the highway I went over a bridge joint and my sunroof suddenly exploded sending glass both into and off the back of the vehicle. I was able to find the moment of the explosion on my rear dashcam (saw the falling glass) and checked the front dashcam for any evidence of an object that would have impacted and did not find any. Neither I or my two passengers saw an object hit. The front dashcam also confirmed rough pavement near the bridge joint that would have caused some vibration in the vehicle.

I bought this vehicle new in March 2024. I normally use Apple CarPlay for music and more importantly maps. Approximately 1 year after purchase, I was driving along and all of a sudden a new screen appeared with a keyboard requesting that I sign in with my email address. To clear the screen, I had to hit the small "X" in the upper right hand corner of the screen. That cleared and then a new screen appeared in blue saying "Experience Drive Connect" and asking me to subscribe to their software service for navigation and other services. To get back to the map on Apple CarPlay I had to hit another button on the upper left of the screen. I will upload screenshots. This is a safety issue not only in losing the map but more importantly it takes my eyes off the road to resolve (the buttons are small and not easily pushed while driving.) This happens multiple times a day in short around town drives. I googled this on line and noted many complaints by Toyota owners for the same problem. So I asked the mechanic yesterday when I had the car serviced if he could disable the Experience Drive Connect so i wouldn't have the problem. He laughed and said it's a common complaint by customers and that it's "hard wired" in and cannot be disabled unless you call Toyota and purchase their monthly plan for $15/month or $20/mo for the premium version. This is not only a scam but it's an unsafe feature that could be disabled if Toyota chose to make a software change. I urge you to use your influence to correct this unsafe and unethical feature of their otherwise excellent vehicles.