2010 TOYOTA PRIUS Complaints

TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT AT START-UP THE AIR BAGS WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO PARKWAY TOYOTA LOCATED AT 50 SYLVAN AVE, ENGLEWOOD CLIFFS, NJ 07632, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT CLOCKSPRING SPIRAL CABLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 88,680. *LN CONSUMER STATED PRIUS WAS NOT PART OF THE RECALL.*JB

THE BRAKES FAILED ON THE VEHICLE AND I LOST ALL ABILITY TO STOP. SEVERAL DASHBOARD LIGHTS WERE TRIGGERED ABOUT LOSS OF ABS AND BRAKING. I WAS ABLE TO STOP THE VEHICLE ONLY THROUGH THE EMERGENCY BRAKE. THE TOYOTA DEALER INDICATED THAT THE PROBLEM WAS A FAILED BRAKE BOOSTER AND BRAKE BOOSTER PUMP ASSEMBLIES. THERE HAVE BEEN NUMEROUS COMPLAINTS ABOUT THIS ISSUE AND TPYOTA NEEDS TO RECALL AND REPAIR THIS IISSUE.

TRACTION WARNING LIGHT, BRAKE LIGHT AND ABS LIGHT ALL CAME ON AT SAME TIME WHILE DRIVING ON THE HIGHWAY. I WAS TOLD BY A TOYOTA DEALERSHIP IT IS A MALFUNCTION WITH THE BRAKE BOOSTER WHICH IS ROUGHLY A $3000.00 REPAIR JOB AT TOYOTA DEALERSHIP. CUSTOMER SUPPORT PROGRAM "ZJB" WAS CREATED BY TOYOTA NORTH AMERICA FOR THIS ISSUE IN RESPONSE TO THOUSANDS OF PRIUS MODELS EXPERIENCING THIS SEVERE MALFUNCTION, HOWEVER, MY 2010 PRIUS IS NO LONGER ELIGIBLE FOR COVERAGE FOR THIS REPAIR, EVEN THOUGH OTHER PRIUS MODELS ARE STILL ELIGIBLE FOR COMPLETE COVERAGE FOR THIS REPAIR. THIS IS A SAFETY HAZARD AND TOYOTA NORTH AMERICA NEEDS TO STAND BY COVERAGE FOR THIS GRAVE MALFUNCTION FOR ALL MODELS REGARDLESS OF YEAR OR MILEAGE. THE DEALERSHIP TOLD ME THE CAR IS NOT SAFE TO DRIVE, THE BRAKES ARE NOT OPERATING AT FULL CAPACITY. THIS IS A SAFETY HAZARD AND HAPPENED WHILE I WAS DRIVING ON THE HIGHWAY. *TR

MY ABS SYSTEM STARTED SHOWING SIGNS OF PROBLEMS, AND I STARTED GETTING CODES FOR ALL SORTS OF BRAKE-RELATED ISSUES. MY BRAKES ENDED UP LOCKING UP AND NOT WORKING, AND MY BATTERY IN MY CAR DIED BECAUSE IT WAS THE BRAKE SYSTEM WAS NOT ABLE TO RECHARGE MY BATTERY. EVEN THOUGH I STARTED HAVING ISSUES WITH IT IN FEBRUARY, APPARENTLY TOYOTA SAID THAT BECAUSE I HAD A 2010 PRIUS, THAT SINCE NOVEMBER 31, 2019 HAD PASSED, THE RECALL/EXTENDED WARRANTY "RAN OUT" ON IT. EVEN THOUGH THIS IS A PROBLEM THAT OBVIOUSLY WASN'T FIXED IN THE FIRST PLACE. SO WHEN I TOOK IT TO THE DEALERSHIP TO GET A DIAGNOSTICS RAN ON IT, THEY SAID THAT THEY NEEDED $3,200 TO FIX THE VEHICLE. THIS INCLUDED BOTH THE PURCHASING AND INSTALLATION OF A NEW BRAKE BOOSTER/MASTER CYLINDER ASSEM AND AN ABS PUMP MOTOR ASSEM. I OBVIOUSLY DO NOT HAVE THE MONEY FOR THE REPAIR AND THEY ARE TELLING ME TO GO KICK ROCKS. THIS IS NOT RIGHT AND BECAUSE OF THE BRAKE ISSUE NOT BEING FIXED IN THE FIRST PLACE, IT THEN ALLOWED MY BATTERY (WHICH RUNS AROUND $1,500) TO GET COMPLETELY DRAINED AND PREVENTED IT FROM BEING PROPERLY RECHARGED BY THE BRAKE SYSTEM. *TR

TL* THE CONTACT OWNED A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE HER HUSBAND WAS DRIVING AT 40 MPH, THE VEHICLE IN FRONT SUDDENLY STOPPED, THE BRAKE PEDAL WAS DEPRESSED HOWEVER IT FAILED TO ENGAGE CAUSING HIM TO REAR END THE OTHER VEHICLE. THE CONTACT MENTIONED THAT HER HUSBAND WAS ALREADY DEPRESSING THE BRAKE PEDAL WHEN THEY COMPLETELY FAILED. THE AIR BAGS DID NOT DEPLOY. THE CONTACT STATED THAT THE FRONT SEAT PASSENGER IN THE OTHER VEHICLE WAS TRANSPORTED TO THE HOSPITAL BY AMBULANCE DUE TO FEELING NAUSEOUS. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AUTO BODY REPAIR FACILITY WHERE IT WAS AWAITING INSPECTION BY THE INSURANCE COMPANY. THE CONTACT STATED THAT THE VEHICLE WAS A POSSIBLE TOTAL LOSS AAS THE RADIATOR AND ENGINE WAS DAMAGED. THE VEHICLE HAD BEEN SERVICED AT CLEARWATER TOYOTA (21799 US HWY 19 N, CLEARWATER, FL 33765 800-667-905) FOR A BRAKE ISSUE. THE DEALER REFUSED TO REPAIR THE BRAKES UNDER AN EXTENDED WARRANTY DUE TO AN INCORRECT CONSISTENT FAILURE CODE. THE MANUFACTURER STATED THAT THE SENSOR WAS NOT ALERTING ENOUGH FOR THE REPAIRS TO BE COVERED. THE FAILURE MILEAGE WAS 200,000.

LOW BEAM STARTED GETTING DIM, BUT WERE BRAND NEW. THEY BOTH SUDDENLY FAILED ON THE HIGHWAY ALMOST CAUSING A CRASH. I REPLACED BULBS AND THEY WERE DIM AGAIN. I WENT TO BUY THE TOP LINE HEADLIGHTS THINKING THAT WAS THE ISSUE, BUT I DISCOVERED THE PASSENGER SIDE HEADLIGHT ASSEMBLY WAS CORRODED AND MELTED. ONCE I TURNED THE CAR ON IT BEGAN SMOKING. I CAN'T INSTALL ANY LIGHTS NOW. *TR

I BROUGHT MY TOYOTA PRIUS TO TOYOTA DEALER AS ABS ALERT WAS ON AND I LOST CONTROLLING THE BRAKE. TOYOTA DEALER GAVE ME AN ESTIMATE FOR REPAIR AT $2,850.00 ( P1391 ABNORMAL LEAK IN ACCUMULATOR PUMP REC MASTER CYLINDER WITH BRAKE BOOSTER AND BRAKE BOOSTER PIMP ASSEMBLY) DUE WARRANTY ENHANCEMENT EXPIRED 05.09.2020 OR 150,000,MILES. I'VE GOT ABS ALERT IN THE BEGINNING OF MAY'20, HOWEVER, DUE TO COVID-19 STAY-HOME ORDER, I HAD TO STAY HOME AND WON'T ABLE TO BRING MY CAR UNTIL END OF MAY, .2020. I WAS ADVISED BY TOYOTA DEALERSHIP TO CONTACT TOYOTA CUSTOMER RELATION AS THEY MAY CONSIDER TO EXTEND THE WARRANTY, SO I CONTACTED TOYOTA CUSTOMER RELATION( ACTUALLY I WAS TRANSFERRED TO FINANCIAL DEPARTMENT) AND THEY DENIED TO EXTEND THE WARRANTY, AND THEY REPEATED AS " WARRANTY IS WARRANTY" . I WAS VERY DISAPPOINTED WITH TOYOTA'S UNKIND DECISION AND SERVICE UNDER COVID-19 SITUATION. I READ TOYOTA 2010 HAS PROBLEMS OF BRAKE ISSUES, SO I WANT TOYOTA TAKE A RESPONSIBILITY TO FIX MY BRAKE PROBLEM. *TR

BRAKES AND VDC SYSTEM CONSTANTLY ENGAGE DURING U-TURNS, TIGHT TURNING CIRCLES, CAUSING THE CAR TO BRAKE UNEXPECTEDLY. WHILE NOT ACCIDENT HAS HAPPENED, IT HAS CAUSED A FEW NEAR MISSES AS MY WINDOW TO TURN SHRINKS BECAUSE THE CAR IS BRAKING. *TR

VEHICLE SHUTTERED AND WARNING LIGHTS CAME ON WHILE DRIVING ON BUSY ROADWAY. WAS ABLE TO PULL ONTO SIDE STREET AND STOPPED VEHICLE. OUTSIDE TEMPERATURES WERE OVER 100 DEG F AND MY WIFE WAS ALONE WITH THE VEHICLE. ATTACHED MECHANIC ESTIMATE LISTS CODES AND INDICATES THE INVERTER FAILED. WE HAD THE ECU UPDATED IN 2016 TO AVOID THIS FAILURE BUT BELIEVE TOYOTA'S ECU FLASH FAILED TO FIX THE ISSUE. SUBSEQUENT EXTENDED WARRANTY DID NOT COVER THIS VEHICLE'S VIN # ACCORDING TO TOYOTA DEALERSHIP WE CONTACTED ON 05/29/2020. *TR

FACTORY DEFECTIVE PAINT RESULTED IN PEELING PAINT. CONTACTED TOYOTA BY EMAIL & PHONE & THEY REFUSE TO REIMBURSE ME $3,529.04 THAT I PAID TO HAVE MY CAR REPAINTED, INSISTING THAT MY TOYOTA PRIUS III IS NOT INCLUDED IN THE DEFECTIVE PAINT RECALL. I HAVE A CASE [XXX] ON FILE WITH CONSUMER ASSISTANCE OFFICE METRO WEST. YOU HAVE MY PERMISSION TO CONTACT FRED NASSIF AT BRIDGE ST. AUTO BODY, 781-326-8707 FOR ASSISTANCE REGARDING THE PEELING PAINT. HE CAN PROVIDE YOU WITH VERIFICATION & PICTURES.*DT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB