2010 TOYOTA PRIUS Complaints

The contact owns a 2010 Toyota Prius. The contact stated while driving approximately 40 MPH and depressing the brake pedal, the brake pedal was stiff and required excessive force to depress. The contact stated that the ABS, Stabili-trac, and Parking Brake warning light was illuminated. Additionally, the contact stated that a chime sounded and could not be turned off. The contact stated that the failure had been intermittent but was a recurring failure. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The contact researched online and related the failure to NHTSA Campaign Number: 13V235000 (Service Brakes). The manufacturer was not informed of the failure. The failure mileage was approximately 77,000.

hope this message finds you well. I am reaching out regarding a potential recall issue with my 2010 Toyota Prius. The vehicle's VIN is [XXX] , and I am currently located in the Austin area. Recently, my vehicle has been experiencing problems related to the brake system, specifically the brake booster pump assembly. The diagnostic results returned codes C1241, C1391, and C2300, which point to issues such as abnormal leaks in the accumulator pressure and actuator system malfunctions. Given that this issue may fall under a recall or extended warranty for the brake booster pump assembly, I would appreciate it if you could confirm whether my vehicle qualifies for this service. If it does, I would like to schedule an appointment to bring my car into the nearest authorized service center to have the necessary parts replaced. Please let me know if any additional information is needed. I look forward to your response and would greatly appreciate your assistance in resolving this matter as soon as possible. Thank you for your time and support. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Toyota failure to honor recall. See correspondence below for NHTSA ID and other detail. NTHSA Recall ID: 13V235000 Toyota Case#: [XXX] Very dissatisfied with Mr. Lxxxx's denial of our inclusion in the customer support program. He seemed to reach for every imaginable escape hatch to say "no". Claiming 2 notices were sent out (to the correct address) between December 2017 and March 2018, neither of which reached me, is dubious to say the least. The likelihood of our remaining a Toyota "family" with the eventual replacement of our 3 vehicles (including a previously unmentioned 2017 Rav4) has shrunk considerably. Shame on Toyota North America. ---------------------------------------------------------- (earlier Monday, October 21, 2024 at 11:31:54 PM EDT) Dear Mr. Oxxxxx: I’m writing to express my distress at being disqualified for this expensive safety recall about which I was never notified by mail and, despite receiving maintenance and inspections at the dealership in slim 2-year period between the mailer and the expiration, was not notified of the recall. The phone agent, Ms. Xxxxxx, was very courteous, opened the case, and informed me of the 2018 mailing about the recall, which I did not receive. I’m quite diligent about recall notices, we are a Toyota “family” with a Sienna in addition to the 2010 Prius, and records will show we’ve always attended to recalls for which we’ve been notified, going all the way back to our first purchase of a new Camry in 1997. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

In August of 2024, my 2010 Prius with less than 100,000 miles - all the brake warning lights on the dash suddenly came on - without any prior warning. The brakes felt a little "funny" at the time, so I took it to my mechanic immediately because my safety or the safety of other was at risk if the brakes completely failed. My mechanic informed me that there was a TSB for the brake booster with master cylinder and brake booster pumps that Toyota new about. I felt that it was imperative that this was repaired immediately. Apparently Toyota knew about this issue but did not notify me in any way at any time. I bought this Prius new and have had regular service check ups. I had to pay nearly $5,000.00 to have this repaired which I feel that Toyota should reimburse me, and any others who had this problem.

ABS and brake lights lit at around 141000 miles code C1391 came up during diagnosis.

Brakes started making a hissing sound a couple of weeks ago. Yesterday evening when I was driving on freeway , I got an assortment of lights on my dash while driving . ABS was instantly disabled and it was significantly harder to brake the car. BRAKE light on dashboard came on. Traction control light came on . It was very dangerous and it was mere luck that there was no car in the front - otherwise I could have crashed. Pulled over to the side on the freeway and then came in internal roads to my destination , keeping a lot of braking distance and at slow speed. Turns out this is the infamous brake booster leak that was so bad Toyota was forced to create an extended warranty program on Gen 3 to fix it. Brought it to dealer next day. Got an estimate for $4000 for "REPLACE BRAKE BOOSTER AND MASTER CYLINDER(DUE TO INTERNAL LEAK)"

Heading westbound on I-70, taking Exit 29 off ramp from highway, I drove over uneven pavement. My traction control, ABS and brake lights illuminated, the brakes suddenly felt mushy. As I approached the stoplight at the end of the exit ramp, I questioned whether I would be able to stop. Scared me immensely. Luckily no cars were near me. I now do not have ABS, Traction Control, stability control OR regenerative braking.

The contact owns a 2010 Toyota Prius. The contact stated that while driving at various speeds and the brake pedal depressed, the vehicle lunged forward. On a most recent occasion, the contact was attempting to park the vehicle and after shifting into the park position, the vehicle lunged forward as the brake pedal was depressed causing a minor collision with a curb and another vehicle. The contact mentioned the brake pedal required excessive force in order to come to a stop and that there was an abnormal noise present. The contact was concerned that the failure would progress causing a severe accident. A police report was not filed and there were no injuries sustained. The vehicle was taken to an independent mechanic where it was diagnosed that the ABS System failed and advised the vehicle be taken to a dealer. The vehicle was not repaired. A dealer was not contacted. The manufacturer was not notified of the failure. The failure mileage was not available.

Toyota refuses to cover a recall that I was never made aware of. My Prius need to have ABS Brake Accumulator and other components replaced. My VIN I was told had a recall but I was never made aware. I was told it may not be safe to drive my car. Toyota told me I would have to cover all cost for the repair and for my family that is just not possible. For the safety of my family, I am hoping NHTSA can help me in anyway.

NHTSA CAMPAIGN ID: 13V235000 Toyota will notify owners, and dealers will replace the affected brake booster pump assemblies. The recall is expected to begin late July 2013. Owners may contact Toyota at 1-800-331-4331. Toyota is no longer honoring this recall. They think it is acceptable for me to drive around with unsafe and defective brakes.