2022 TOYOTA RAV4 Complaints

The contact owns a 2022 Toyota RAV4. The contact stated while the contact's wife was driving at an undisclosed speed, the error message indicated that a malfunction in the pre-collision system. The vehicle was taken to the dealer where it was diagnosed with a failed forward recognition camera. The contact was informed that the forward recognition camera needed to be replaced. The vehicle was not repaired. The contact stated that the failure was a known failure of the vehicle. The manufacturer was made aware of the failure and a case was filed. In addition, the contact requested a good will repair, however the request was denied. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 60,000.

I was beginning to slowly back out of a parking space in a super market parking lot. I had not put my foot on the accelerator because my car begins to slowly inch backwards once it is put into reverse. As the car began to inch backwards, I saw a car approaching down the parking lot driveway behind me. I immediately stepped on my brake, but instead of stopping, my car began to race backwards, accelerating at a fast speed. The car never responded when I put my foot on the brake, so I was unable to stop the car. This caused me to crash into the car driving past me, and that finally stopped the car. Because I was almost perpendicular to the car I hit, and the driver was unable to get out of his car, I then put my car into drive to move it out of the way. My car accelerated out of control, again, this time forward. Again, it did not respond when I put my foot on the brake. My out of control car was quickly heading toward a large metal fire gate. In complete desperation, I stomped very hard on the brake, pressing it to the floor as I was about to hit the gate, and the car finally stopped. In both incidents, my brakes completely failed to stop the car accelerator which was acting on its own. The problem has not been reproduced by Toyota, which says there is nothing wrong with the car. However the data report they gave us is suspect because the data shows no reverse movement of the car and labels the accident a rollover, which it was not. In addition, the inspector told my husband there were more tests he could do, but Toyota had not authorized him to do them. There is a police report, and a witness who observed the whole thing. She said that because of the way the car was moving, it looked like a hit and run accident with the driver trying to make a speedy getaway. There were no warning lights or messages displayed.

I am submitting this complaint to report a known and widespread safety defect involving the door lock actuators on my Toyota RAV4. My vehicle’s door actuators have failed at approximately 39,000 miles, just outside the 3-year/36,000-mile warranty. This failure prevents the doors from locking and unlocking properly, which poses a significant safety hazard while driving, especially in emergency situations. When I brought the issue to Beechmont Toyota, the dealership refused to repair the defect under goodwill or warranty consideration. I spoke with Stacy Meyer, Assistant Service Manager [XXX] ), who stated that the refusal was directed by Rodney Wetenkamp, Service Director. Despite the well-documented nature of this defect, the dealership declined to assist in any way. This is not an isolated incident. There is an active class action lawsuit in Texas regarding defective Toyota RAV4 door lock actuators, demonstrating that Toyota is aware of the widespread nature of this problem. Source: Toyota Facing Class Action Lawsuit Over Allegedly Defective Door Lock Actuators I also contacted the Toyota Brand Engagement Center, which opened Case #260508001469. Toyota advised me to work through the dealership, stating that the dealer should escalate the issue through their internal channels. However, the dealership refused to do so, leaving me without support despite this being a manufacturer-related defect. Door lock actuator failure is a serious safety issue. When the locks fail: Doors may not lock while driving, exposing occupants to risk Doors may not unlock in an emergency Children and passengers may be unable to exit the vehicle quickly The vehicle becomes vulnerable to theft and unauthorized entry Given the known defect, Toyota’s awareness of the issue, and the dealership’s refusal to escalate or repair the problem, I believe this represents a failure of manufacturer responsibility and a potential violation of safety standards. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 5

Please see attached complaint letter. Overall, this is related to the 2022 Toyota RAV4 Hybrid electronic hybrid system. This issue related to campaign 25TD01. The issue can cause the car to not start at any time because of the vehicle's start/stop hybrid system. If this happens in traffic, you could cause a safety issue that could lead to an accident and possibly fatalities.

I was driving through pretty heavy rain for about 65 miles. When I got to my destination, I was idling in the car for a few minutes when the car started to shake. I turned the car off. Upon turning it back on the engine would start and the car would shake before getting a message “engine stopped. Power steering low.” After two hours, I was able to turn the car on and move a little bit but the car was lurching and the RPM needle was rapidly bouncing between 1,000 and 2,000.

The moon roof glass seems somehow dangerously tight or prone to exploding. This could endanger passengers and other vehicles. Out of seemingly nowhere the moon roof exploded while driving off the high way. I saw no flying object. We were not behind other vehicles that could have kicked something up. We hadn’t gone under a bridge. Glass began to crack and tinkle and cascade off the vehicle, possibly endangering other cars behind us. Also, the broken glass might have fallen in onto passengers. We slowed and exited the highway, and inspected the glass. There did seem to be one location where some object might have hit first, causing the shatter. But the evidence of a single impact point is not strong. We will never know exactly why the Moon roof exploded. I tapped the glass moon roof extensively and we drove home. There was no warning. The vehicle is available to inspect, but is getting repaired tomorrow. The repair shop has inspected it. The insurance people have seen the report from the body shop and will pay ask cost above my deductible. Total repair cost estimated at $5600 minimum at this time

Incident Detail: In April 2026, my 2022 Toyota RAV4 Prime (VIN: [XXX] ) suffered a critical failure where the charging cable became physically locked in the vehicle’s high-voltage (HV) charging port. I transported the vehicle to Ken Garff Cheyenne (authorized Toyota dealer), where management allowed non-certified, non-technical staff to perform unauthorized physical interventions on the HV port. No manufacturer-certified technician was provided for a safe diagnostic. ?Safety Hazard and Immediate Consequence: Following these unauthorized interventions, my wife (an educated automotive technician) determined the vehicle was in a hazardous state, risking thermal runaway or electrical fire. This hazard was so severe that the owner of the property where I was staying in Cheyenne—a [XXX] dependent senior—was too frightened to allow the vehicle to remain on the premises. Due to this immediate safety risk and the dealership's refusal to coordinate a safe tow, I had to have the vehicle towed to a neutral facility to protect the life and property of a vulnerable widow. ?Legal and Technical Context: I am a permanent resident of San Diego, California, and this vehicle is covered under the California Song-Beverly Act. The vehicle is also subject to Federal Recall 23V478 (DC-DC Converter Fire Risk). The dealership’s unauthorized tampering with the HV system, combined with ambient temperatures in Cheyenne often falling below the 41°F safety threshold for this system, created an unmitigated fire risk that the manufacturer has failed to address. ?Request: I am seeking a federal investigation into the dealer’s failure to follow High-Voltage safety protocols. I demand that Toyota Motor North America provide a Field Technical Specialist (FTS) to perform a safe diagnostic at the neutral facility where the car is now located, as the dealership’s actions rendered the vehicle a public safety hazard. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Short in the steering wheel heater mat leads to localized hot spot of greater than or equal to 134° F. Risk of burn injury to customer and risk of electrical fire.

The sunroof shattered while I was driving. There were no other vehicles around me or on the street. I heard a loud bang and glass rained down on me. The glass is pitched upward like it exploded from the inside. There is no other damage to my car. I had no warning other than the loud bang. When I am not out, my car is in a garage it never sits outside.

The driver side door lock actuator makes a long click noise. Also when I unlock my car it makes the same sound