2010 TOYOTA SIENNA Complaints

THIS IS THE SECOND TIME I HAD TO REPLACE MY TRANSMISSION IN MY SIENNA. EACH TIME IT HAPPENED, I WAS ON VACATION. THE FIRST TIME I REPLACED IT WAS LESS THAN 2 YEARS AGO, APRIL 2014. THERE WAS AN ISSUE WITH THE CAR SHIFTING HARD AND HUMMING ON ACCELERATION. LUCKILY I MADE IT HOME AND WAS ABLE TO FIX IT. SPENT $1, 404.43 WHICH WAS 30% OF THE COST, TOYOTA PAID FOR 70% OF IT. NOW MARCH OF 2016, THE CAR LURCHED, WAS SMOCKING AND SLOWED DOWN WHILE I WAS ON VACATION IN THE MIDDLE OF THE ROAD. LUCKILY I WAS ABLE TO GET IT TO RIGHT OUTSIDE OF THE HOTEL ROOM. PAID TOWING TO GET THE CAR TO AN OVERNIGHT LOCATION, MIKE ERDMAN TOYOTA. UNFORTUNATELY, THEY WERE NOT ABLE TO FIX IT WITHIN THE WEEK THAT I WAS ON VACATION. I HAD TO COME HOME AND DRIVE BACK TO 224 MILES TO GET THE CAR. THIS TIME, I AM PAYING $3600.00. I SAW ANOTHER COMPLAINT SIMILAR TO MINE ON THIS SITE. UNFORTUNATELY, I WILL HAVE TO GET RID OF THE CAR BECAUSE I AM AFRAID FOR MY SAFETY. WHEN A CAR STALLS ON YOU ON THE TURNPIKE OR IN THE MIDDLE OF THE RODE, IT IS TIME TO CUT YOUR LOSES. I AM VERY DISAPPOINTED BECAUSE MY FAMILY HAVE BEEN TOYOTA OWNERS BUT WILL NOW HAVE TO LOOK FOR A NEW COMPANY.

THE AUTOMATIC DOOR TO MY VAN STOPPED WORKING I TOOK IT TO THE DEALER WHERE I WAS TOLD THIS IS A COMMON PROBLEM ON THESE VEHICLES. I WAS TOLD THAT THE CABLE ON THE DOOR IS WHAT NEEDED TO BE REPLACED BUT YOU CAN'T PURCHASE THE CABLE ITSELF. THE DEALER EXPLAINED THAT I WOULD HAVE TO PURCHASE THE MOTOR BECAUSE IT'S A "PACKAGE" DEAL BUT IN REALITY I DIDN'T NEED THE MOTOR, THE MOTOR ON THE VAN WAS IN GOOD CONDITION. THEY WANTED TOO MUCH MONEY SO I HAD TO CHOOSE BETWEEN PURCHASING SOMETHING I REALLY DIDNT NEED TO HAVING TO MANUALLY OPEN/CLOSE MY DOOR.

MY WIFE AND DAUGHTER WERE TRAVELING ON OUR 2010 SIENNA ON 07/11/2015 (SAT) AND THE GEARS SEIZED UP WHEN THEY WERE TURNING INTO A BUSY 4-LANE ROAD. IN SPITE OF COMPLETE LOSS OF TRANSMISSION, DUE TO THE SHEER MOMENTUM OF THE VEHICLE, MY WIFE WAS ABLE TO DIRECT THE VEHICLE TO THE RIGHT SIDE OF THE ROAD. WHEN SHE CALLED ME, I ARRIVED TO SEE MY DAUGHTER CRYING AND STANDING ON THE SIDE WHILE MY WIFE WAS TRYING TO PUSH THE VAN FURTHER RIGHT WITH THE HELP OF AN OLD COUPLE WHO WERE EXTREMELY HELPFUL. LUCKILY, MY WIFE AND DAUGHTER ESCAPED WITH NO INJURIES (EXCEPT FOR A STIFF NECK AND BAD HEADACHE FOR A COUPLE OF DAYS FOR MY WIFE) BUT LEFT WITH A LIFE-LONG MEMORIES OF THIS PAINFUL EXPERIENCE. AFTER TOWING THE VEHICLE TO STEVENS CREEK TOYOTA, I WAS TOLD THAT THAT THE TRANSMISSION SYSTEM HAD COMPLETELY FAILED (METALLIC PARTS CHIPPED AND GROUND AS PER TECHNICIAN) AND HAD TO BE REPLACED WITH AN WHOOPING BILL OF $6K. CONSIDERING THAT BOTH OF US ARE OUR WORKING PARENTS, WE HAD TO PAINFULLY SWALLOW THE COST OF REPAIR AND MOVE ON WITH OUR LIVES UNTIL NOW WHEN I HAD TIME DURING THE END OF YEAR WHEN I WANTED TOYOTA AND ALL SIENNA OWNERS TO KNOW ABOUT OUR ORDEAL AND BE CAUTIONED ABOUT THEIR VEHICLES. MY BIGGEST COMPLAINTS: * WE TRUST OUR FAMILY MEMBERS LIVES IN THE HANDS OF REPUTED VEHICLE MANUFACTURES SUCH AS TOYOTA. WHEN THEIR VEHICLES DO NOT LIVE UP TO THEIR REPUTATION AND CAUSE MENTAL/PHYSICAL ANGUISH, IT IS DEFINITELY DISHEARTENING. * I PAID NEARLY $48K FOR THIS FULLY-LOADED 2010 SIENNA XLE LIMITED. A COMPLETE TRANSMISSION FAILURE AT 70K MILES AND $6K TO REPLACE THE TRANSMISSION IS COMPLETELY UNACCEPTABLE AND I FEEL RIPPED OFF! WE REALLY HOPE TOYOTA GET ITS ACT TOGETHER AND INVEST IN IMPROVING THE QUALITY OF CRITICAL SYSTEMS OF THEIR VEHICLES.

PASSENGER SIDE REAR POWER SLIDING DOOR STOPPED WORKING. DOOR MUST NOW BE OPENED MANUALLY CREATING A HAZARD FOR MY CHILDREN WHEN EXITING/ENTERING IN A BUSY AREA. THIS IS A WELL DOCUMENTED PROBLEM WITH THE SIENNA AND PRIOR MODEL YEARS HAVE BEEN COVERED FOR REPAIR OF THIS DEFECT UNDER A TSB BUT THEY REFUSE TO COVER THE 2010.

SUSPENSION SYSTEMS SPECIFICALLY SHOCKS AND STRUTS ARE WEARING OUT QUICKLY. DIVIDED OPINION BETWEEN MANY LOCAL MECHANICS ON THIS, SOME SUSPECT IT IS CAUSED DUE TO WEAR AND TEAR WHILE OTHERS THINK IT COULD BE DUE TO POSSIBLE MANUFACTURING ISSUES SPECIFICALLY FOR RUNNING IT ON A FULL LOAD - 8 PASSENGER VS 7 PASSENGER CONFIGURATION)

I HAVE A 2010 TOYOTA SIENNA WITH POWER DOORS. THE CABLE TO THE DRIVER'S SIDE REAR SLIDING DOOR SNAPPED WHEN I OPENED IT USING THE INTERIOR OPEN/ CLOSE BUTTON. I AM UNABLE TO OPEN THE DOOR MANUALLY MORE THAN 1 FOOT. TOYOTA ISSUED A WARRANTY POLICY BULLETIN (POL 12-02) CONCERNING POWER SLIDING DOOR CABLES FOR 2004 - 2007 SIENNA VEHICLES. UNDER THE SAME BULLETIN, THEY INCLUDED REAR SLIDING DOOR LATCH ASSEMBLIES ON CERTAIN 2004 - 2010 SIENNA VEHICLES. MY VEHICLE IS SPECIFICALLY LISTED IN THE VIN RANGE FOR 2010, BUT TOYOTA SAYS THE CABLE IS NOT COVERED. TOYOTA EXTENDED THE WARRANTY FOR 9 YEARS OR 120,000 MILES. SEEMS TO ME THERE IS SOME ISSUE RECOGNIZED BY TOYOTA CONCERNING THE DOOR CABLES AND DOORS. I HAVE NO WAY OF USING THAT DOOR AS AN EGRESS POINT.

GRINDING NOISE FROM TRANSMISSION WHEN IN LOW GEAR FROM STOP. HAD DEFECTIVE X MISSION IN TWO OTHER 2010 TOYOTA AND RETURNED UNDER LEMON LAW. QUOTE FROM INDIVIDUAL NAT TOYOTA CORPORATE OFFICE IN 2010 STATED THEY WERE INCURRING DIFFICULTIES WITH TRANSMISSIONS IN THIS VEHICLE AT THE TIME. 3 RDE SIENNA APPEARED FINE UNTIL RECENTLEY AND DISCOVERED THAT THEY STATED TRANSMISSION FAILURE AND NEEDS REPLACING. CALLED TOYOTA AND THEY CLAIM EXCEEDED WARRENTY TO BAD SO SAD. MA 10/26/2015 UPDATED 12/05/2017*CN

TL* THE CONTACT OWNS A 2010 TOYOTA SIENNA. THE CONTACT STATED THAT THE CABLE THAT OPERATED THE OPENING AND CLOSING OF THE SLIDING DOOR ON THE PASSENGER SIDE WAS FAULTY. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

RECEIVED ANOTHER SAFETY RECALL NOTICE FOR A POTENTIAL EXCESSIVE CORROSION ON SPARE TIRE. STILL NO REMEDY. AS A TEMPORARY SOLUTION, TOYOTA WILL OFFER ROADSIDE ASSISTANCE AT NO CHARGE SHOULD THERE BE ANY TIRE ISSUES. HOWEVER, NO PHONE NUMBER/CONTACT INFORMATION IS PROVIDED FOR ROADSIDE ASSISTANCE ON THE NOTICE. I CALLED TOYOTA CUSTOMER SERVICE AND WAS TOLD THIS WAS AN OVERSIGHT AND THEY READILY PROVIDED ME WITH A NUMBER FOR A NATIONAL SERVICE. I AM NOT EXPERIENCING ANY PROBLEMS BUT AM CURIOUS AS TO THE LACK OF TRANSPARENCY BY NOT INCLUDING THE PHONE NUMBER IN THE NOTICE. IT HAS NEVER BEEN PROVIDED ON THE PAST INTERIM NOTICES THAT I WAS ABLE TO FIND. ALSO, DO THEY EVER PLAN ON FIXING OR IS IT A CALCULATED BUSINESS DECISION NOT TO FIX GIVEN COST?

TL* THE CONTACT OWNS A 2010 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (WHEELS) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 7/21/15*CN