2025 TOYOTA SIENNA HYBRID Complaints

We were notified by Toyota that it was unsafe to transport our children in the second row seats in December 2025 and the vehicle was under a recall. This puts our children at risk. A letter from NHTSA stated Toyota would have a remedy by 12/6. The manufacturer (Toyota) confirmed this recall. Given that Toyota has not indicated a solution date for this and the problem was discovered in October 2025 I believe the manufacturer has failed or is unable to remedy this safety recall for our vehicle in a timely manner and would like to officially log a complaint with NHTSA.

This complaint concerns a safety recall affecting a 2025 Toyota Sienna Hybrid involving the second-row seat rails due to suspected weld defects. Toyota has acknowledged the recall and confirmed that a remedy is currently not available. The vehicle was purchased new in May 2025 and currently has approximately 6,600 miles. Due to this safety recall affecting the second-row seating system, the vehicle cannot be safely and fully used as intended. The recall states that the second-row seat rails may have been improperly welded, which may cause the seat to lose structural integrity in certain high-speed collisions, increasing the risk of injury. The manufacturer has confirmed that the recall remains unresolved and that a repair remedy is not yet available. No timeline for repair has been provided. The continued absence of a remedy for this safety-related recall for such an extended period makes it impossible to safely and fully use the vehicle as intended. This complaint is being submitted to document the ongoing safety issue and the prolonged absence of an available remedy.

The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

My husband and I ordered this vehicle last year and picked it up [XXX]. We paid cash and are retired so that was alot. The reason for the purchase was to take our 4 grandchildren on mini trips. For the recall reason we have not been able to do this for obvious reasons, their safety. We received notification in December I believe, I immediately called the dealer. I was advised there is no remedy yet, I have called numerous time to hear the same thing, and not their fault. I ask what to do, they said dont let anyone sit in the rear seats?? scary. I called Toyota customer service on March 2nd, case#[XXX] and was told someone would call within 2 days, I have heard nothing. Our first Toyota and the purchase reason is not available, a scary waste of money for retired people. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

In October 2025, Toyota issued a recall for MY2025 Sienna Hybrid vehicles due to second-row seat rails that were improperly welded by supplier Toyota Boshoku Kentucky due to a miscalibrated welding machine. The defect means the seat structure may not maintain integrity in a high-speed collision, making the rear seats unsafe for use — including for child safety seats. The recall was confirmed by the dealership. Repair parts are still unavailable as of today, and Toyota has provided no timeline for when the fix will be completed. I have been in a dealership-provided loaner vehicle for over four months that does not meet my family's needs. Toyota's dispute resolution center has not responded to my buyback/replacement request. My children cannot safely use the rear seats of my brand new vehicle. The affected component (seat rail assembly) is available for inspection at the dealership.

The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The dealer was contacted several times. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

There has been a safety recall on the second row seats open since 10/7/2025 making them unusable. There is still no remedy 5 months later. This is unacceptable especially on a brand new vehicle.

We received a recall on this 2025 Toyota Sienna hybrid (NHTSA Recall No 25V-668 / Toyota Recall No 25TA12) for the seat rails that may come unwelded in a high-speed accident in December, 2025. When we asked our dealership about it they acknowledged it, but said that there was no fix. Because we regularly take 2-4 passengers besides ourselves in our van, we asked for a replacement vehicle. They offered a "rental" which is just a loaner vehicle. The Highlander that they offered does not fill our needs. We've been without our van for nine weeks now, and there is no end date in sight. How hard is it to take the rails out, weld them properly, and put them back in? If the safety of my family was not in jeopardy with this recall, I likely would have ignored it, especially after it's taking so long to get this repair taken care of.