2025 TOYOTA SIENNA HYBRID Complaints

Toyota became aware of the problem with the middle row of seats in October 2025. We were not alerted until December 2025. It is now February 2026 and there is still no resolution in sight. I did not buy a minivan to be stuck being unable to use half of my seats and Toyota is taking too long to resolve this issue.

We purchased a brand new 2025 Toyota Sienna at the end of May 2025 and received a recall letter in December 2025 stating the 2nd row seats may have been improperly welded in could result in serious bodily injury in a crash. We bought this vehicle for our family of 5 and have had 2 car seats in the 2nd row. Toyota advices NOT to use the 2nd row until a remedy is implemented, so the car is now unusable for us. The car has been at our local dealership since we received notice in December and we have had NO word on a solution. Toyota has known about this issue since October 2025. We're approaching 2 months without use of the vehicle we purchased and Toyota is approaching 4 months since the fault was discovered with no remedy to show for it.

The second row seats where my children are seated are deemed unsafe and therefore unusable by Toyota. My vehicle has been out of service since October 17, 2025 due to a safety recall. The manufacturer has not provided a repair within a reasonable time. I have been placed in a rental vehicle that is not comparable, and the prolonged delay has caused ongoing financial harm. The manufacturer has acknowledged the unreasonable delay but has verbally denied compensation for losses related to the recall and has refused to document that denial in writing. I am concerned that this represents a failure to provide a timely and reasonable remedy for a known safety defect.

Over time, the trunk became increasingly difficult to open, progressing from what appeared to be a hands-free sensor issue to requiring a little manual force to open. It can be inspected upon request. The vehicle is not even one year since purchase and has around 8000 miles driven. The dealership has reproduced the issues and states it is an alignment issue between the trunk and the car's body but is unwilling to provide any remedy. They state that there appears to be improper latching of the trunk. There is concern that the trunk could open if the latch continues to wear down to the point of failure from misalignment. There has been no preceding accident or damage that would explain the misalignment.

The driver side mirror is shaking and distorted. This issue happened right the first day I took the car home. I immediately contacted the dealership and they asked us to bring the car back to change a new mirror. After changing the new mirror, the problem is still there. The dealership told us to contact Toyota Brand Engagement Center. We did and they denied our claim so we went back to the dealer and after talking we opened another claim and the denied our claim again. They said it’s normal. This is not normal. I researched it online and lots of people have the same problem with the mirror on the driver side. I have vertigo and it triggers my symptom everytime I drive. This is safety issue. It’s shaking every time I drive. I have 2 kids that I have to drive to school and other places everyday. Toyota refused to take responsibility and it’s really disappointing and frustrating. It’s been 3 months and the issue hasn’t been resolved.

The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. In addition, the contact stated that the vehicle has been customized for wheelchair use. The contact was uncomfortable operating the vehicle with the open recall. The manufacturer was made aware of the issue and informed the contact that a vehicle could be rented with the possibility of being reimbursed once parts for the recall repair were available. The contact had not experienced a failure.

This is a follow-up complaint regarding my new 2025 Toyota Sienna Hybrid. I am reporting a structural defect involving the vehicle floor and weld area. The issue is visible and affects the alignment and integrity of the floor structure. The vehicle was inspected by an authorized Toyota dealer. The dealer declined to repair the defect and stated that the condition is “within factory specifications,” without providing any engineering documentation or safety justification. Due to the location of the defect (floor / weld / body structure), I have serious concerns regarding occupant safety and crash performance, especially in the event of a collision. This is a brand-new vehicle, and no accident or misuse has occurred. Toyota Motor Sales has not provided a satisfactory response or resolution. I am requesting that NHTSA review this issue as a potential manufacturing and structural safety concern.

The contact owns a 2025 Toyota Sienna. The contact stated that while driving at an undisclosed speed, and while the vehicle was parked, there was a loud rattling sound coming from the rear of the vehicle. The rattling sound was coming from the second-row seat, and the seat was noticeably loose. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 6,542.

The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted, the vehicle was taken to the dealer, and the vehicle remained with the dealer. The contact had been provided with a rental by the dealer while waiting the repairs. The manufacturer was made aware of the issue, and a case was opened. The contact had not experienced a failure.

What component or system failed or malfunctioned, and is it available for inspection upon request? Airbags did not deploy How was your safety or the safety of others put at risk? Me, my wife & 4 small children were in the vehicle when it was struck - and none of the airbags deployed. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No