2025 TOYOTA SIENNA HYBRID Complaints

My 2025 Toyota Sienna Limited is subject to NHTSA Safety Recall25V668 (Toyota Recall No. 25TA12 (Interim Notice 25TB12)) regarding improperly welded second-row seat rails. The recall notice, which was mailed on 11/21/2025 and received by me the first week of December, 2025, states that these welds may fail in a high-speed collision, preventing the seats from restraining occupants and increasing the risk of serious injury. Toyota interim safety instructions advise that second-row seats should not be occupied until repaired. Prior to receiving this notice in the mail from Toyota I was unaware of the defect. There were no service lights or notifications in the car's electronic panel. I have since learned that the notice was issued on 10/7/2025. My vehicle has been grounded at Conicelli Toyota Service Department in Conshohocken, PA since 12/22/2025 - It has been inspected for this defect and to date the service department manager does not have the parts to repair it and cannot give me an expected date for the part to be available and repairs performed. I purchased this vehicle in full on 3/6/2025. Since the recall was issued on 10/7/2025, I have contacted my Toyota dealer several times to inquire on an estimated date for repair of this safety issue. I have also filed a complaint /report with Toyota Brand Engagement Center. As of 1/29/2026, Toyota has failed to provide a definitive date for the repair or a timeline for the availability of replacement parts. I purchased this vehicle to safely transport my four grandchildren -ages, [XXX] , [XXX] , [XXX] and [XXX] to and from school/daycare every day. Because I cannot safely use the second-row seats, the vehicle is unusable for its primary purpose of transporting my family. The vehicle has been effectively "out of service" for safety reasons for more than 90 cumulative days. I am asking a manufacturer buyback as the safety defect has not been remedied within a reasonable timeframe. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(

The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact also stated that the trunk failed to open using the fob key remote control or the interior trunk button. The contact needed to pull on the trunk door to open the trunk. The vehicle was taken to the dealer, who informed the contact that an unknown part needed to be replaced, but the part was not available. The contact was also informed that the part to do the recall repair was not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 20,000.

We received notice of our 2025 Toyota Sienna second-row seat rails suspect welds in early December via mailed letter from Toyota. The recall notice was posted on Toyota's website on October 7, 2025. We called our dealership on December 13, 2025 and received no information other than the remedy was not available. It is now the end of January and as far as we can find there is no remedy. Toyota explained that our second-row seats are mounted on seat rails that may have been improperly welded. They "recommend no one sit in or use a child restraint in the second-row seats while the vehicle is moving until the remedy is performed on the vehicle." This impacts our ability to use our car fully. We purchased this vehicle for its capacity and can't take full advantage of this perk.

NHTSA Recall No. 25V668 with report date 10/7/25 provided notice that 2nd row seats were deemed unsafe to use by Toyota. We bought this vehicle specifically to be able to use the 2nd and 3rd row seats for our family. Over 3 months later, Toyota still has not provided any update on when remedy will be available for this safety recall. When will they have the remedy available?

We were notified of a safety recall in mid December but they officially released the recall in early October. I have contacted Toyota multiple times with no update. Our dealer has not been able to provide a car with the same amount of seats as our Toyota Sienna. We have been limited to a 5 seat vehicle when we purchased a 7 row seat vehicle.

Open recall with no anticipated date of being fixed. The second row seats are unsafe for passengers which makes the vehicle unusable for a family.

I am filing a safety complaint regarding a dealership-provided loaner vehicle that had an open safety recall at the time it was issued to me. On Tuesday 1/20, I received a loaner vehicle from Beaver Toyota in Saint Augustine, Florida while my personal vehicle is being held due to a recall. The loaner was a 2025 Toyota Sienna. I was not informed of any safety recalls at the time the vehicle was provided. Late that evening, I discovered that the loaner vehicle had an active, unresolved safety recall listed as open through NHTSA. The recall was active while the vehicle was in my possession. After discovering the recall, I attempted to contact dealership management multiple times regarding this urgent safety issue. On 1/21, I contacted the General Manager through the dealership’s website. I also called the dealership on Wednesday at 1:37 PM and left a voicemail for the General Manager. I did not receive a response. On 1/22 at 12:24 PM, I called again and left another voicemail. I then followed up with an email requesting a return call due to the safety concern. As of this evening 1/22, I have received no response. Providing a loaner vehicle with an open safety recall, without disclosure, placed me and other occupants at unnecessary risk. I am requesting that NHTSA review this matter for recall compliance and appropriate corrective action.

I am filing a complaint regarding a safety recall on my 2025 Toyota Sienna. My vehicle is subject to an active safety recall that affects the second-row seating area. Due to this recall, the second row cannot be safely used. This makes the vehicle unsuitable for normal family use. I have a family of six, and the vehicle was purchased specifically for family transportation. Despite repeated attempts, the dealer has been unable to provide a timely repair appointment. I have been informed that the proposed recall repair may involve cutting and welding the vehicle floor, which would constitute a major structural modification to a brand-new vehicle. I am extremely concerned that such a repair would negatively impact the safety, integrity, and value of the vehicle. At this time, the vehicle remains unrepaired, and I am effectively deprived of full and safe use of the car due to a safety-related defect. I am requesting that this issue be reviewed, as the recall remedy is delayed and the proposed repair raises serious safety and quality concerns. Thank you for your attention to this matter.

The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats). The local dealer was contacted, but the vehicle was not diagnosed or repaired due to the remedy not being available. The contact was concerned about using the vehicle. The manufacturer was not contacted. The contact had not experienced a failure.

I am submitting this complaint regarding an unresolved safety recall on my leased Toyota vehicle and the manufacturer’s failure to provide a timely or reasonable remedy, resulting in ongoing child passenger safety risks. Toyota’s recall instructs that no one sit in or use a child restraint in the second-row seats while the vehicle is moving until the remedy is performed. This effectively prohibits use of the safest and recommended seating position for children. The vehicle is used daily for highway driving to transport my family, including three children aged [XXX] , [XXX] , and [XXX] old. Because of Toyota’s seating restriction, my [XXX] toddler must now sit in the third row. This prevents the driver from easily monitoring or comforting the child and has caused driver distraction during highway travel when the child becomes distressed, creating a foreseeable safety risk. Toyota states it is “preparing the remedy” but has provided no repair timeline. After multiple contacts and escalation, I was told it could take up to 60 days with no interim solution. Toyota suggested contacting dealerships for a loaner but advised that an equivalent vehicle was unlikely, availability was uncertain, costs might need to be paid upfront with later reimbursement, and the duration would be open-ended. This is not a reasonable interim safety solution while continuing to pay full lease obligations. I was also informed that returning the vehicle would require paying approximately $15,000 in negative equity, which I believe is unreasonable given that the safety defect and usage restrictions are due to a manufacturer recall. Toyota has not provided a repair timeline, a reasonable interim transportation solution, or a penalty-free way to exit the lease. I request that NHTSA review whether Toyota is meeting its obligations under federal safety recall requirements. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)