2025 TOYOTA SIENNA HYBRID Complaints

Difficulty in pulling the seats belt on the second row seats when the car is turned off. Child has no wiggle room once it’s fastened and cannot undo seat belt as there’s no room to reach to unbuckle belt. I have to force the seat belt out of booster seat so belt can retract completely. The third row seats had a similar issue but didn’t have to force to out of booster seat for it to work properly.

There is a safety recall on my vehicle with no remedy. It has been 7 months since the recall notification. The dealer provided us with a rental, however it is a different model (Sienna vs 4 Runner).

The recall on the 2nd row seat welding makes this row unusable per Toyota’s recommendation until they get a remedy. There is no estimated date on when the remedy will be available and Toyota is offering no solution to this. I have 2 small kids, one [XXX] and one [XXX] . I brought home my newborn in this car before the recall notice was sent out. It is our hybrid family vehicle and we cannot use it due to this recall and there is no remedy available for who knows how long. They have no offered me a loaner at the dealership near me plus they likely do not have a Sienna as a loaner because according to them Sienna’s are well sought out. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number:  25V668000 (SEATS). However, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2025 Toyota Sienna Hybrid. The contact received notice of NHTSA Campaign Number: 25V668000 (Seats) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

We were notified by Toyota that it was unsafe to transport our children in the second row seats in November 2025 and the vehicle was under a recall. This puts our children at risk such that we cannot use the vehicle for its intended purpose, namely, transporting our three young children. A letter from NHTSA stated Toyota would have a remedy by 12/6. The manufacturer (Toyota) confirmed this recall. Given that Toyota has not indicated a solution date for this and the problem was discovered in October 2025 I believe the manufacturer has failed or is unable to remedy this safety recall for our vehicle in a timely manner and would like to officially log a complaint with NHTSA

I am filing a formal complaint regarding my brand-new 2025 Toyota Sienna, purchased in February 2025 for nearly $70,000. I am still paying interest on this vehicle, which has failed to perform as promised. From early ownership, the vehicle had issues including multimedia malfunctions and unsafe lane-change behavior on rough roads. In October 2025, Toyota issued a recall for faulty second-row seats due to improper welding, creating serious safety concerns. This recall has effectively defeated the purpose of purchasing the vehicle. The Sienna was bought as a seven-seater, but due to the recall it functions as a four-seater, making it impractical and unsafe for my family. Daily use now causes: Increased back pain from bending to seat and secure children Children kneeling to access the third row, causing pain and injury risk Risk of dropping a child, slipping in rain/snow/ice, or being struck by passing vehicles when exiting backward Significant difficulty for an elderly parent with back pain Ongoing fear that the recalled seats could fail in an accident and injure occupants I contacted Legends Toyota (Kansas City 66109) and Toyota headquarters. The dealership offered unsuitable replacements, including a smaller vehicle or one recently repaired for other issues. Toyota corporate has provided no meaningful remedy, only loaner vehicles that are not equivalent to what I purchased. I believe this represents serious consumer harm: Toyota collected a large sum for a vehicle that cannot be safely or reasonably used and has failed to resolve a known safety defect while continuing to sell newer models without guarantees. I respectfully request an investigation and a fair remedy, such as a refund or equivalent replacement. Thank you for your attention to this matter.

The vehicle is a 2025 Toyota Sienna Hybrid subject to a safety recall related to the rear seating area (third row). We were informed by the manufacturer and dealership that no remedy is currently available and that the vehicle may be unsafe to operate as intended. The concern involves potential safety risks with the rear seating system, which affects safe passenger use, especially for family transportation. As a result, we have limited use of the vehicle and do not transport our children in it due to safety concerns. While the vehicle is still occasionally driven, it cannot be safely used for its intended family purpose. The issue has not been resolved, and we have not received a loaner vehicle or alternative transportation despite multiple attempts through the dealership and manufacturer escalation channels. No repair has been performed, and the issue remains open under recall status.

The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer due to safety concerns, and the contact was provided with rental assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

No specific incident occurred. This recall has been active for almost 7 months. I am uncomfortable putting my newborn in the middle rows of seats that are affected and my wife has a medical condition where putting our newborn in the back row is difficult. We are only using our other vehicle at this time until the recall is fixed. 7 months without remedy is unacceptable.