2013 TRIUMPH TIGER Complaints

1. What component or system failed or malfunctioned, and is it available for inspection upon request? Component that failed was pivot plate, Triumph part T1194900. I have the defective part. 2. How was your safety or the safety of others put at risk? Failure of this component due to poor design led to intermittent issues upshifting during operation. Downshifting unaffected. This created an unsafe operation condition due to distractions, inability to accelerate, properly manage engine speed and RPM. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? No. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning lamps, no messages. Failure occurred without warning, and was not easily reproduced because it happened intermittently. Comments: A review of the overall diagnosis of the power train issue was done by me. Clutch was in spec per Triumph technical data. I reviewed concerns and complaints from other owners using various Tiger 800 forums and found other owners experiencing identical problems, some who reported a total failure of the gear change mechanism leaving them with no ability to leave first gear. In some cases their issues were resolved by replacement of the pivot plate and detent wheel with a redesigned part kit (T1194905). Examination of the pivot plate found chipping at the mating surface where the pivot plate engages the detent wheel. Comparing the original part to the updated design shows that changes were made to address this matter. The attached photos show the premature wear on the pivot plate. There is significant wear and chipping of the mating surfaces which may contribute to the shifting issues. I am currently waiting on a replacement part from Triumph.

STALLING OCCURS WHEN DISENGAGING THE CLUTCH WHILE DOWNSHIFTING, AS FUEL MANAGEMENT SYSTEM DOES NOT MAINTAIN PROPER, MINIMUM IDLE. NO POWER AVAILABLE WHEN RE-ENGAGING THE CLUTCH. THIS IS AN EXTREMELY DANGEROUS CONDITION ON A MOTORCYCLE, AS UNINTENDED ENGINE BREAKING WHILE ENTERING INTO A CURVE CAN OCCUR, LEADING TO A CRASH IF THE CLUTCH IS NOT IMMEDIATELY DISENGAGED BY THE RIDER. FREQUENT STALLING OF THIS NATURE WHILE IN TRAFFIC IS ALSO A SIGNIFICANT HAZARD. *TR

TL* THE CONTACT OWNS A 2013 TRIUMPH TIGER 800 MOTORCYCLE. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT STATED THAT THERE WAS EXCESSIVE VIBRATION ON THE PASSENGER SIDE THROTTLE GRIP. AS A RESULT, THE CONTACT'S RIGHT HAND BECAME NUMB AND MADE IT DIFFICULT TO OPERATE THE THROTTLE GRIP AND FRONT BRAKE. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 1,400.

MY MOTORCYCLE HAS A SERIOUS DESIGN FLAW THAT IS APPARENT ON MY MACHINE, AS WELL AS ALL OTHERS I PERSONALLY KNOW WITH THE SAME VEHICLE, INCLUDING 2011+ 800 AND 800XC. WHEN OPERATED IN AREAS WHERE DUST AND DIRT ARE PRESENT, SUCH AS DIRT ROADS, THE IDLE CONTROL WILL FAIL AND RENDER THE MOTORCYCLE UNABLE TO IDLE. THIS MEANS IT IS UNABLE TO START, STALLS WHEN SHIFTING AND UNABLE TO STOP WITHOUT IT STALLING. I AND OTHERS HAVE UNINTENTIONALLY BLOCKED TRAFFIC AT INTERSECTIONS, CREATING A SAFETY ISSUE, AND CAN HAVE SEVERE CONSEQUENCES ON THE ROAD IF ATTEMPTING TO SHIFT MID-TURN. I HAD A SLOW SPEED CRASH ON A DIRT ROAD WHEN MY REAR WHEEL SKIDDED BECAUSE THE ENGINE TURNED OFF RIGHT WHEN I LET THE CLUTCH OUT. THIS MOTORCYCLE IS DESIGNED FOR ON ROAD AND OFF ROAD USE, AND IS MARKETED TOWARDS ADVENTURE TRAVELING. WITH THIS ISSUE, MANY PEOPLE HAVE BECOME STRANDED OR SEVERELY HANDICAPPED IN THEIR ABILITY TO BRING THEIR VEHICLE BACK TO A REPAIR FACILITY TO ADDRESS THE ISSUE WHEN YOU ARE IN THE MIDDLE OF THE WILDERNESS OR AWAY FROM CIVILIZATION. THE ISSUE IS CAUSED BY A MALFUNCTIONING IDLE CONTROL STEPPER MOTOR AND MECHANISM THAT IS NOT ENTIRELY PROTECTED FROM THE ELEMENTS. TRIUMPH HAS BEEN CONTACTED MANY TIMES BY MYSELF AND OTHERS IN OWNERS GROUPS AND FORUMS AROUND THE WORLD, AND HAVE NOT RESPONDED AT ALL TO ADDRESS THIS ISSUE. THIS COULD HAVE LIFE THREATENING CONSEQUENCES FROM AN ACCIDENT OR STRANDING A RIDER IN A REMOTE PLACE. HERE'S SOME REFERENCE ON HOW MANY CASES AND HOW BIG OF AN ISSUE IT IS. THERE ARE MANY CASES DOCUMENTED HERE AND OTHER FORUM THREADS. HTTP://ADVRIDER.COM/FORUMS/SHOWTHREAD.PHP?P=24629293#POST24629293 HTTP://WWW.TRIUMPHRAT.NET/SEARCH.PHP?SEARCHID=8607714 HTTP://WWW.TIGER800.CO.UK/INDEX.PHP?ACTION=SEARCH2 (SEARCH "IDLE OR STEPPER") HTTP://WWW.VISORDOWN.COM/ROAD-TESTS-USED/BUYERS-GUIDE-TRIUMPH-TIGER-800-AND-XC/22428-2.HTML. *TR

MAIN ENGINE FUSE BLOWS WHILE RIDING MOTORCYCLE CAUSING ENGINE TO STOP RUNNING. (IT HAPPENED TWICE THAT DAY.) POSSIBLY CAUSING A CRASH. *TR