2009 VOLKSWAGEN ROUTAN Complaints

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED THAT THE SLIDING DOOR WIRING FAILED FOR BOTH SLIDING DOORS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INSPECTED THE VEHICLE AND RECOMMENDED THAT IT NEEDED TO BE TAKEN TO THE DEALER FOR DIAGNOSIS AND REPAIR. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT ELECTRICAL WIRING FOR BOTH SLIDING DOORS NEEDED TO BE REPLACED AS WELL AS A FRACTURED WIRING HARNESS NEEDED TO BE REPLACED. THE DEALER MENTIONED THAT THE VEHICLE WAS REPAIRED FOR NHTSA CAMPAIGN NUMBER: 10V252000 (ELECTRICAL SYSTEM) ON OCTOBER 15, 2010. THE CONTACT STATED THAT THE RECALL REMEDY FAILED TO PREVENT THE FAILURE FROM OCCURRING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.

HAD THE WIN MODULE REPLACED FOR THE ELECTRICAL SYSTEM IGNITION SWITCH RECALL. NOW THE CAR WILL MAKE SUDDEN STOPS AND SHUT DOWN. CAR THEN WILL NOT START UP UNLESS THE BATTERY IS UNHOOKED AND HOOKED BACK UP. DEALER WANTS TO CHARGE 350.00 TO DO A DIAGNOSTIC TEST TO DETERMINE THE CAUSE.

THE VEHICLE WHILE DRIVING HAD ALL THE WARNING LIGHTS COME ON , THE GAUGES GO UP AND DOWN AND THE VEHICLE CUT OFF. THIS HAPPENED MULTIPLE TIMES ONE AFTERNOON. HAD TO HAVE IT TOWED TO THE HOUSE. INTERNET SEARCH SHOWS THAT THIS IS A ROUTINE PROBLEM FOR OTHERS AS WELL.

THE CAR WILL NOT START AT TIMES AND MAKE CLICKING SOUNDS. THIS VEHICLE HAS BEEN DOING THAT FOR QUITE SOME TIME (AT 80,000 MILES) IT IS NOW 106,000 MILES. I HAVE TAKEN IT JUST ABOUT EVERYWHERE AND DONE JUST ABOUT EVERYTHING. NO ONE CAN FIGURE OUT WHAT'S WRONG WITH IT. I HAVE CHANGED THE RECALL (WIN MODULE), NEW STARTER,

I TOOK MY VAN INTO THE VW DEALER TO GET THE SAFETY RECALL #28H1 PERFORMED TO REPLACE THE IGNITION SWITCH. THE DEALER DISCOVERED THAT THERE WAS AN AFTERMARKET REMOTE START INSTALLED AND TOLD ME THAT THEY WILL NOT PERFORM THE RECALL SERVICE UNTIL I GET ALL THE WIRING CONNECTORS BACK TO STOCK. I TOOK UP THIS ISSUE WITH THE VW CORPORATE OFFICE AND THEY GAVE ME THE SAME ANSWER. I DON'T SEE HOW THIS AFTERMARKET REMOTE STARTER ABSOLVES VW FROM THE RESPONSIBILITY TO PERFORM THE SAFETY RECALL. IT IS THEIR DEFECTIVE PART THAT NEEDS TO BE REPLACED. I TOLD THE DEALER THAT I DON'T CARE ABOUT THE REMOTE STARTER, I JUST WANT THE SAFETY RECALL TO BE DONE AS THEY ARE RESPONSIBLE TO DO.

WHEN SLOWING DOWN TO TURN INTO THE PARKING LOT AT THE LOCAL LIBRARY THE VEHICLE STALLED AND LOST POWER. AFTER COMING TO A STOP THE VAN WOULD START FINE AND WAS ABLE TO FINISH THE TRIP. A FEW DAYS LATER THIS SAME ISSUE OCCURRED WHILE COMING TO A STOP. WE RETURNED THE CAR TO DEALERSHIP FOR WORK ON A FAULTY RADIO AND MENTIONED THIS ISSUE. THE DEALERSHIP HAD THE RADIO REPLACED AND TOOK IT TO A VW DEALERSHIP TO HAVE THE IGNITION SWITCH REPLACED UNDER A SAFETY RECALL. IT WORKED FINE FOR ABOUT A WEEK THEN STARTED HAPPENING AGAIN. THE VAN WAS TAKEN IN FOR AN OIL CHANGE AT AN INDEPENDENT SHOP AND THEY CHECKED ABOUT THE STALLING ISSUE. THEY COULD NOT FIND ANY CODES INDICATING A PROBLEM, BUT AFTER THE OIL CHANGE THE VAN WORKED BETTER FOR A FEW DAYS. IT NOW STALLS MULTIPLE TIMES PER DAY, USUALLY GOING LESS THAN 30 MPH. ON SEPT 19, 2015 THE VAN STALLED WHILE ACCELERATING ON TO THE ENTRANCE RAMP OF THE HIGHWAY. THE SPEED WAS ABOUT 45MPH.

I RECENTLY PURCHASED THIS VAN AND HAD A RECALL PERFORMED FOR THE IGNITION, AT THE TIME I WAS THEIR IS WAS BROUGHT TO MY ATTENTION THAT THERE WAS ALSO A RECALL FOR THE WIRING HARNESS ON THE SLIDING DOORS. THEY NOTICED A WIRE BROKEN APART ON THE DRIVER SIDE SLIDING DOOR. VW SERVICE WAS GOING TO FIX THE PROBLEM AS A RECALL THEN THEY NOTICED IT HAD ALREADY BEEN CLOSED. HOWEVER THE SERVICE ADVISER TOLD ME IT MIGHT BE A MISTAKE BECAUSE HE COULD NOT TELL WHERE IT HAD BEEN DONE AND SUGGESTED I CALL THE CUSTOMER CARE NUMBER FOR VW WHICH I DID. I WAS TOLD THAT THE RECALL WAS DONE HOWEVER THEY WOULD NOT TELL ME THE EXACT DATE OR LOCATION THE SERVICE WAS PERFORMED. THIS WAS A SAFETY RECALL BECAUSE THE WIRES WOULD BREAK AND CAUSE A FIRE. I HAVE TWIN DAUGHTERS I AM WORRIED FOR THEIR SAFETY IN THIS VEHICLE, I WOULD LIKE TO KNOW IF THEIR IS ANYTHING THAT CAN BE DONE IN THIS SITUATION AND IF I HAVE A RIGHTS SINCE VW CAN NOT PROVE THE RECALL WAS PERFORMED. I AM WORRIED FOR THE SAFETY OF MYSELF AND OTHERS AND ASK FOR A PROMPT RESPONSE TO THIS MATTER. THANK YOU *TR

VEHICLE STALLED SEVERAL TIMES APPROXIMATELY FEBRUARY 17, 2015.THEN FINALLY WOULDN'T START AT ALL. EMERGENCY ROAD SIDE ASSISTANCE CAME GOT CAR STARTED. THEN WHILE DRIVING DASHBOARD STARTED BLINKING POWER WAS LOST CAR CUT OFF. HAD TO CONTACT ROAD SIDE ASSISTANCE AGAIN TO HAVE CART TOWED TO REPAIR FACILITY. COULD NOT FIND OUT PROBLEM SUGGESTED TO BE TOWED TO DEALER. DEALER COULDN'T FIND THE PROBLEM INITIALLY THEN FOUND IT MADE REPAIRS WHICH I FOUND OUT LATER IT WAS PARTLY DUE TO THE RECALL (28H1.) THEN APPROXIMATELY THE MIDDLE OF JULY 2015 CAR BEGAN TO STALL AGAIN WHEN TRYING TO START. CONTACTED VWOA MADE ARRANGEMENT TO HAVE RECALL REPAIR DONE AGAIN. IT LASTED APPROXIMATELY 7 WEEKS LATER SEPTEMBER 2015 AND ONCE AGAIN THE CAR IS PERIODICALLY STALLING WHEN TRYING TO START. IF THIS IS ELECTRICAL AGAIN IF THIS PROBLEM CONTINUES TO OCCUR WILL IT EVENTUALLY LOOSE POWER AND DISABLE THE CAR ALL TOGETHER AND BE IN A LIFE THREATENING SITUATION AGAIN.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE DRIVING AT 60 MPH, THE VEHICLE STALLED. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO BE RESTARTED; HOWEVER, THE THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V194000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V194000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS SERVICED UNDER THE RECALL, BUT THE FAILURE OCCURRED. THE CONTACT STATED THAT THE REMEDY FAILED TO PREVENT THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.