2009 VOLKSWAGEN ROUTAN Complaints

OUR 2009 ROUTAN RANDOMLY LOSES POWER AND THE ENGINE ATTEMPTS TO TURN OFF WHILE DRIVING. THIS HAS HAPPENED AT LEAST FIVE TIMES IN THE PAST YEAR. OUR ROUTAN IS PART OF THE IGNITION SWITCH RECALL, WHICH SHOULD FIX THIS PROBLEM, YET MORE THAN SIX MONTHS AFTER THIS POTENTIALLY DEADLY RECALL WAS ISSUED, VOLKSWAGEN HAS NOT OFFICIALLY ISSUED A REPAIR, SO OUR DEALERSHIP WILL NOT REPAIR. WE HAVE CONTACTED VOLKSWAGEN DIRECTLY, AND ALL WE HAVE BEEN TOLD IS "WE ARE STILL WAITING FOR MORE INFORMATION." CONSIDERING VOLKSWAGEN ISSUED THIS SAME RECALL ON THE 2010 ROUTAN MORE THAN THREE YEARS AGO AND SHOULD BE FAMILIAR WITH THE REPAIR, I FIND THIS UNACCEPTABLE. IT IS A LAWSUIT WAITING TO HAPPEN. *TR

WE HAVE HAD SEVERAL OCCASIONS WHERE THE VAN COMPLETELY SHUTS OFF EVEN WHILE RUNNING. REPORTED IT TO OUR LOCAL VW DEALER AND HAVE BEEN TOLD THAT IT MIGHT BE AN IGNITION PROBLEM WHICH IS PART OF A RECALL. WAS INFORMED THAT AT THIS TIME THEY CAN'T REPAIR IT BECAUSE THEY DON'T MAKE THAT PART. HAD IT COMPLETELY SHUT DOWN ON US WHILE IT WAS GETTING SERVICED AT THE DEALER FOR NEW BRAKES. WAS TOLD THAT ALL IT NEEDED WAS NEW BATTERY. PAID FOR IT AND GOT IT TO START ONLY TO SHUT DOWN AGAIN TWO DAYS LATER. TOOK IT BACK AGAIN AND WAS TOLD THAT IT IS NOT THE RECALL ITS SOMETHING ELSE THATS CAUSING FOR THE CAR TO SHUT OFF. NOW THE DEALER SAID THAT THEY WILL PAY FOR THE PART BUT WE PAY FOR LABOR AND WE HAVE 7 DAYS TO AGREE. THEY NEED TO FIX THIS ONGOING PROBLEM. WE ARE NOW CARRYING AROUND $175 JUMPER TO START IT WHEN IT SHUTS OFF. HAVE HAD TO SIGN UP FOR TOW ASSISTANCE PROGRAM JUST IN CASE MY FAMILY IS STRANDED. *JS

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VIN WAS INCLUDED UNDER NHTSA CAMPAIGN NUMBER: 14V396000 (ELECTRICAL SYSTEM) BUT THE PART WAS NOT AVAILABLE. THE CONTACT FELT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.

WAS DRIVING ON A RESIDENTIAL STREET WHEN THE ENGINE SHUT OFF WITHOUT WARNING. COMPLETELY LOST ALL POWER (STEERING, BRAKES, ETC). WAS ABLE TO PULL OVER TO SIDE OF ROAD THANKFULLY ONLY GOING 25 MPH AND NO TRAFFIC. PUT VEHICLE IN PARK, STARTED UP IMMEDIATELY AND RAN FINE AFTER THAT. RECEIVED RECALL LETTER IN MAIL THE FOLLOWING WEEK STATING THE IGNITION SWITCH CAN TURN OFF WITHOUT NOTICE INCIDENT HAPPENED 2 ADDITIONAL TIMES, SIMILAR CIRCUMSTANCES. SPOKE WITH DEALER AND VW CORPORATE ON 3 SEPARATE OCCASIONS. VOLKSWAGEN STATES THEY DO NOT HAVE A SOLUTION FOR THE RECALL REPAIR AT THIS TIME, NOR WILL THEY DO ANYTHING ABOUT THE POSSIBLE SAFETY ISSUE OF THE VEHICLE SHUTTING OFF AND CAUSING AN ACCIDENT. *TR

CATASTROPHIC FAILURE OF TRANSMISSION AT 76K. MAJOR TRANSMISSION WORK DONE APPROXIMATELY 26K. TRANSMISSION REPLACED 6 MONTHS LATER AND STILL HAS ISSUES (SLUGGISH, NON-SMOOTH SHIFT BETWEEN GEARS AT HIGHER CRUISING SPEEDS. VW ENGINEER GERARDO ZELEDON CALLS THIS THE "ROUTAN SHAKE" AND CLAIMS THIS IS NORMAL. APPROXIMATELY 95,000 MILES STEERING BEGAN SEIZING UP WHILE IN MOTION. THIS IS, ACCORDING TO RECALL NOTICE AND SERVICE MANAGER AT FLOW VW WINSTON SALEM NC, A BEHAVIOR RELATED TO A RECALL ON THE IGNITION SWITCH (NTSHA 14V-396). NO PARTS ARE AVAILABLE AND THE CAR IS UNSAFE TO DRIVE. HOWEVER, VW CANNOT FIX THE PROBLEM AND WILL NOT ALLOW US TO USE A LOANER. *TR

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V396000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT EXPERIENCED A FAILURE RELATED TO THE RECALL, BUT THE SPECIFICS WERE NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

PROBLEMS WITH BRAKING AT 22,837 MILES IN 2010. VEHICLE WOULD SHAKE WHEN GOING DOWN A HILL AND APPLYING BRAKES TO STOP. FRONT BRAKE PADS WERE REPLACED AND ROTORS TURNED . TWO YEARS LATER IN 2012 AT 43,919 MILES BACK ROTORS AND BRAKE PADS WERE REPLACED, ALL 4 TIRES REPLACED, AND FRONT END ALIGNMENT. IN 2013 AT 68,797 MILES 2 OF THE NEW TIRES WERE REPLACED AND ANOTHER FRONT END ALIGNMENT. CAR STOPS SOMETIMES AND WILL NOT COME BACK ON IMMEDIATELY. IN 2014 AT 90,000 MILES, BATTERY DIED AND ANTIFREEZE IN RADIATOR EXPLODED, HAD TO PURCHASE A NEW BATTERY AND A PART FOR THE RADIATOR. HAD TO REPLACE FRONT ROTORS AND BRAKE PADS, 2 TIRES AND HAD ANOTHER FRONT END ALIGNMENT. EXTREMELY LOUD NOISE WHEN DRIVING, MECHANIC SAID IT MAY BE WHEEL BEARINGS. THE ABS AND CHECK ENGINE LIGHT COME ON AND OFF. DRIVER SIDE DOOR DOES NOT LOCK UNLESS YOU PUSH THE LOCK DOWN WITH YOUR HAND. MECHANIC SAYS THE FRONT BRAKE PADS WILL HAVE TO BE REPLACED WHEN TIRES ARE ROTATED THE NEXT TIME (THESE WERE REPLACED WITH THE ROTORS IN JUNE OR JULY 2014). IF YOU LEAN AGAINST BACK SEAT FROM THE TRUNK AREA, IT FALLS FORWARD AND THE MIDDLE SEAT NO LONGER FOLDS DOWN. ALSO, THE DRIVER SIDE WINDOW STALLS WHEN YOU TRY TO ROLL IT UP OR DOWN. *TR

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V396000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT A FAILURE RELATED TO THE RECALL WAS EXPERIENCED, BUT THE SPECIFICS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V396000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V396000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE.