2009 VOLKSWAGEN ROUTAN Complaints

VEHICLE WILL INTERMITTENTLY NOT START EVEN AFTER MULTIPLE TRY'S. VEHICLE SHUTS OFF DURING DRIVING EVENTS CITY AND HIGHWAY. ABS LIGHTS COME ON AND STAY ON. INTERIOR LIGHTS COME ON AUTOMATICALLY DURING DRIVING. HAVE HAD THE VEHICLE TO A VW DEALER 4 TIMES FOR THIS ISSUE AND THEY CANNOT DIAGNOSES, NOR REMEDY THE ISSUE. I HAVE SPENT WELL OVER $2,000 FOR THESE VW DEALER VISITS. THIS VEHICLE WAS BUILT BY CHRYSLER FOR VW AND CHRYSLER ISSUED A RECALL ON THE TIPM FOR THE CHRYSLER VEHICLES. VW REFUSES TO ISSUE A RECALL FOR THE TIPM. THIS IS A MAJOR SAFETY ISSUE THAT CAUSES THE VEHICLE TO SHUT OFF DURING DRIVING AND ALL POWER AND BRAKING FUNCTIONS ARE LOST. AT THIS TIME, I HAVE NO CHOICE BUT TO PAY AN ADDITIONAL $1,500 TO HAVE VW REPLACE THE TIPM IN THE HOPES THAT IT RESOLVES THIS DANGEROUS SAFETY ISSUE AND KEEPS MY FAMILY SAFE. NHTSA MUST INVESTIGATE THIS ISSUE WITH CHRYSLER AND REALIZE THAT IT APPLIES TO VW ROUTAN VEHICLES BUILT BY THEM AS WELL, AND FORCE VW TO RECALL THE VEHICLES AND FIX THE ISSUE AT THEIR COST AND PROVIDE FULL REIMBURSEMENT TO ALL ROUTAN OWNERS WHO HAVE THIS SAME SAFETY ISSUE. WHAT ACTIONS ARE NHTSA TAKING ON THIS CRITICAL SAFETY ISSUE?

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V194000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. VOLKSWAGEN LEE'S SUMMIT (2225 NE INDEPENDENCE AVE, LEE'S SUMMIT, MO 64064, (816) 282-0022) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY; HOWEVER, AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SEIZED AND ALL THE WARNING INDICATORS ILLUMINATED. AFTER SEVERAL HOURS, THE VEHICLE RESUMED NORMAL OPERATION WHEN IT WAS RESTARTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE AND STATED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE ALTERNATOR WAS REPLACED FOR THE SECOND TIME BY THE INDEPENDENT MECHANIC. THE FAILURE MILEAGE WAS APPROXIMATELY 129,631. PARTS DISTRIBUTION DISCONNECT.

WHEN I'M DRIVING ALL THE LIGHTS WILL TURN ON ON THE DASH BOARD THEN TURN OFF AND MY WINDSHIELD WIPERS WILL TURN IN THE PROCESS WHEN ALL THE LIGHTS TURN ON WHILE I'M DRIVING THE VAN WILL SAY I'M GOING 0 MILES PER HOUR

VEHICLE SHUTS OFF AUTOMATICALLY WHILE DRIVING. NO SPECIFIC TEMPERATURE OUTSIDE, NO SPECIFIC TIME OF DAY, JUST SHUTS OFF MORE THEN ONCE WHILE DRIVING TO LOCATIONS.

FOR SEVERAL MONTHS IN 2018 OUR 2009 VOLKSWAGEN ROUTAN WOULD NOT START, WINDOWS WOULD NOT WORK CORRECTLY, ETC. ON NOVEMBER 10TH, 2018, OUR 2009 VOLKSWAGEN ROUTAN WAS STATIONARY AND WOULD NOT START AT ALL. CALLED A TOW TRUCK TO HAVE IT TAKEN TO THE NEAREST DEALERSHIP. TOW TRUCK DRIVER MESSED WITH THE VEHICLE AND WAS ABLE TO START IT AND WE DROVE IT TO THE DEALERSHIP. THE DEALERSHIP RECEIVED OUR VEHICLE ON 11/10/18. THE DEALERSHIP NOTIFIED US THAT THERE IS AN OPEN RECALL ON THE "WIN MODULE" AND THEY WOULD CONTACT VOLKSWAGEN FOR THE REPLACEMENT PARTS. THE DEALERSHIP DID NOT RECEIVE THE PART UNTIL 11/15/18 AND THE PART WAS USED/PROGRAMMED FOR A DIFFERENT VEHICLE THEREFORE IT WAS UNABLE TO BE INSTALLED IN OUR VEHICLE. THE DEALERSHIP THEN PROVIDED US WITH A LOANER VEHICLE AND CONTACTED VOLKSWAGEN FOR YET ANOTHER UNUSED PART. IT IS NOW 11/28/18 AND WE STILL DO NOT HAVE OUR VEHICLE. THE PART WAS RECEIVED AND INSTALLED HOWEVER THE VEHICLE'S BATTERY WILL NO LONGER HOLD A CHARGE. THE DEALERSHIP WANTS TO PUT A NEW BATTERY IN THE VEHICLE AND WE WILL HAVE TO PAY $150.00 FOR THE BATTERY AND INSTALLATION. WE NEVER RECEIVED NOTICE OF THIS RECALL. MY HUSBAND LOST 2 DAYS OF PAY. WE HAD TO RELY ON 3 DIFFERENT PEOPLE TO GET MY HUSBAND TO AND FROM WORK. I AM DISABLED AND HAD SURGERY ON 10/23/18 AND UNABLE TO GET TO PHYSICAL THERAPY LET ALONE LEAVE THE HOUSE FOR A WEEK BECAUSE THE DEALERSHIP DIDN'T HAVE ANY AVAILABLE LOANER VEHICLES UNTIL 11/15/18. THIS HAS BEEN A DANGER TO MY FAMILY/CHILDREN AND A GREAT INCONVENIENCE. TODAY 11/28/18 I AM CALLING THE ACTUAL VOLKSWAGEN CUSTOMER SERVICE TO REPORT THEIR NEGLIGENCE AND THE GRIEF/EXPENSE THEY HAVE CAUSED MY FAMILY. WE PURCHASED THIS VEHICLE BECAUSE OF VOLKSWAGENS RELIABILITY STANDARDS BUT WE WILL NOW NEVER PURCHASE FROM THEIR COMPANY AGAIN. AS OF TODAY 11/28/18 WE STILL DO NOT HAVE OUR VEHICLE RETURNED!

DRIVING DOWN THE HIGHWAY ONE NIGHT AND THE ANTI-LOCK SYSTEM IS ACTIVATING BY ITSELF. TOOK IT TO A SHOP AND THEY TOLD ME THE STEERING ANGLE SENSOR NEEDS TO BE REPLACED. WHICH IS THE WHOLE CLOCKSPRING. THEY TOLD ME THE SENSOR IS SAYING I'M AT A 42 DEGREE ANGLE WHEN THE STEERING WHEEL IS STRAIGHT. THE ANGLE OF THE SENSOR SHOULD BE 0-15 DEGREES. BECAUSE OF THIS IT'S TELLING THE ANTI-LOCK SYSTEM THAT I'M ABOUT TO FLIP CAUSING THE BRAKES TO APPLY BY THEMSELVES. I'M NOT ABLE TO DRIVE OVER 20MPH WITHOUT IT ACTIVATING THE ANTI-LOCK SYSTEM. I COULDN'T AFFORD TO GET IT REPAIRED SO I HAD TO DISABLE THE WHOLE ANTI-LOCK SYSTEM UNTIL I HAVE THE MONEY TO REPLACE IT.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE DRIVING BETWEEN 30 TO 65 MPH, THE VEHICLE RANDOMLY JERKED FORWARD AND BACKWARD AS IF IT WERE SKIPPING A GEAR. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED AFTERWARDS SEVERAL TIMES. THE CONTACT SPOKE WITH TWO UNKNOWN DEALERS AND THEN CONTACTED AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE UNDERDRIVE SOLENOID CIRCUIT OF THE TRANSMISSION WAS MALFUNCTIONING. AFTER CONDUCTING SOME RESEARCH, THE CONTACT FOUND THAT THE MANUFACTURER PLACED A CHRYSLER ENGINE AND TRANSMISSION INTO HER VOLKSWAGEN VEHICLE. THE INDEPENDENT MECHANIC COMPLETED THE REPAIRS WITH ANOTHER NEW CHRYSLER TRANSMISSION SOLENOID PART. WHILE THE CONTACT WAS DRIVING ON THE HIGHWAY, THE VEHICLE LOST COMPLETE ACCELERATION AND HAD TO BE PULLED OVER TO THE SHOULDER OF THE ROAD. THE VEHICLE WAS TOWED BACK TO THE INDEPENDENT MECHANIC, BUT HAD NOT YET BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER PROVIDED CASE NUMBER: 181899879 AND NHTSA'S PHONE NUMBER TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS 115,226. *TT*JB

I WAS DRIVING MY 2009 ROUTAN THIS MORNING (8/6/18) IN A ROUND-A-BOUT WHEN OUT OF BLU MY STEERING AND BRAKES COMPLETELY LOCKED UP AND MY ABS LIGHT CAME ON. I HAD TRAFFIC BEHIND ME. I ALMOST WENT OVER THE CURB AND CAUSED AN ACCIDENT DUE TO THIS HAPPENING. I PRAISE GOD THAT I AND EVERYONE AROUND WAS SAFE. MY VEHICLE HAS ALREADY HAD THE IGNITION SSSWITCH REPLACED TWICE. I HAD IT CHECKED FOR CODES AND NOTHING CAME UP. I NOTICED A HUGE AMOUNT OF COMPLAINTS REGARRDING THIS. WHAT IS IT GOING TO TAKE TO GET THIS FIXED? THERE ARE LIVES ON THE LINE. WHEN A VEHICLE SHUTS DOWN ON THE HIGHWAY THAT WILL CAUSE A MAJOR ACCIDENT. IS VOLKSWAGEN AND NHTSA WILLING TO LIVE WITH THAT KNOWING THAT THIS HAS BEEN A MAJOR ISSUE WITH THIS VEHICLE FOR SOME TIME? HOW MANY INJURIES OR DEATHS DO YOU NEED TO PROVE TO YOU THAT THIS IS A SAFETY ISSUE?

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE THE CONTACT WAS OUT OF TOWN, THE VEHICLE FAILED TO START AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. ONCE THE VEHICLE WAS ABLE TO BE STARTED, THE CHECK ENGINE INDICATOR DIMMED. THE CONTACT CALLED A LOCAL DEALER (GREEN CHEVROLET, 1703 AVENUE OF THE CITIES, EAST MOLINE, IL 61244) AND WAS INFORMED TO TAKE THE VEHICLE TO HER LOCAL DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 124,000.

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN ROUTAN. WHILE DRIVING APPROXIMATELY 70 MPH WITH THE CRUISE CONTROL ACTIVATED, THE VEHICLE SUDDENLY ACCELERATED PAST 90 MPH ON ITS OWN. THE VEHICLE FAILED TO ACCELERATE WHEN DEPRESSING THE BRAKE PEDAL AND THE CRUISE CONTROL COULD NOT BE DEACTIVATED. THE DRIVER HAD TO SWITCH THE ENGINE OFF IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO COVENTRY MOTORCARS (2152 BOSTON TPKE, COVENTRY, CT), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 78,000.