2025 VOLVO EX90 Complaints

My Volvo Ex90 was promised to have LIDAR capability. I found out that Volvo broke their relationship with the company that was promised to supply this capability to our vehicle and I would like compensation. Do you know who I would contact?

The contact owns a 2025 Volvo EX90. The contact stated that while the vehicle was parked, an over-the-air software update was attempted but failed. The vehicle locked during the update process and remained inoperable for approximately one hour after the update was completed. On a separate occasion, the vehicle failed to shift into gear while driving on the interstate. The message that the vehicle was not in gear was displayed. The download process took an extended period and after the update was completed the vehicle operated as intended. Additionally, the infotainment system turned black and was inoperable, while the instrument panel was dark, and caused the turn signal indicator and speedometer to become inoperable. The instrument panel was flashing. The vehicle was taken to the dealer where it was determined that the battery was in low power mode. The vehicle was not repaired but was manually updated by the dealer, bypassing the over-the-air process. The manufacturer was notified of the issue. The approximate failure mileage was 1,115.

On November 28, 2025, my 2025 Volvo EX90 displayed a headlight warning message on the dashboard and the headlights failed to function properly while parked and after starting the engine. The defect temporarily resolved but recurred on December 5, 2025. A headlight defect that is not immediately apparent to the driver poses a serious safety risk before or during nighttime driving. The symptoms are consistent with NHTSA Safety Recall No. 25V-071 (Volvo internal reference R10298), which covers 2025 EX90 vehicles and involves unexpected headlight malfunction. I request that NHTSA investigate whether my vehicle's defect is related to Recall No. 25V-071 and whether the recall remedy has been properly implemented. If unrelated to Recall No. 25V-071, I request that NHTSA investigate this as a separate unreported safety defect. Other 2025 EX90 owners may be experiencing the same issue without reporting it. Volvo has contacted me directly on multiple occasions to schedule a central computer replacement on my vehicle. I understand this replacement is being offered to all 2025 EX90 owners. I request that NHTSA investigate whether this widespread hardware replacement is related to the safety defect I experienced and whether it should have been conducted as a formal safety recall. When brought in for repair on December 13, 2025, the service department advised parts were on indefinite backorder with no estimated delivery date. The vehicle remained at the service center for 47 days while Volvo was unable to supply the necessary parts. I request that NHTSA evaluate whether this represents an adequate response to a safety-critical defect.

While driving the car the car will suddenly stop working, it will be unable to accelerate. When this happens a multitude of alerts display on the screen. The car is very dangerous to drive and I’m concerned someone may die if this car is not recalled for safety.

The contact owns a 2025 Volvo EX90. The contact stated that while using the house charger, the breaker tripped. The check connection message was displayed. The vehicle failed to charge at the residence. The vehicle was later taken to the local dealer, who was unable to charge the vehicle. The contact eventually used a standalone charging system to charge the vehicle. The vehicle was taken to another local dealer, Subaru of Melbourne Service Center (4340 W New Haven Ave, Melbourne, FL 32904); where it was diagnosed and determined that an unknown part needed to be replaced; however, the part was on backorder. The vehicle was repaired, but the failure recurred. The manufacturer was contacted, and a case was opened. The failure mileage was approximately 80.

My car will not charge at my home power charger or any L1 or L2 AC based power system. It will only charge at higher price fast DC chargers which are limited and not at my house. This is apparently a commonly known flaw with this vehicle that has not been addressed and I am now waiting more than 20 days for a replacement part to be ready.

Was given a 'critical brake fault' warning on the dashboard. Car defaulted into neutral and I was not able to put it park, drive, reverse or even turn off the car (had to keep my foot on the brake until someone could help me push it onto a flat surface). Could not open the car doors from the outside, no resets would work, had to be towed to dealership. Car was left "running" at the dealership for over 24 hours.

My Volvo EX90 has recurring software reliability problems affecting safety-related detection systems and hands-free operation features. These failures involve inconsistent or incorrect detection of vehicles and pedestrians and unpredictable loss of hands-free phone functionality. These issues create increased distraction and reduce confidence in driver-assistance safety features.

Our 2025 Volvo EX90 was delivered with the seat track covers missing for the second row captain's chairs. It took a few weeks for the dealer to order them and install them. Looking at other active listings it appears most of the 6-seat Volvo EX90s being offered for sale is missing the seat track covers. I believe this is a saftey issue as without the cover the seat tracks and wiring is exposed and likely increases the risk of injury to 2nd row passengers (feet getting caught in seat tracks or debris getting into seat tracks preventing them from working properly, etc). I have reported this to my local Volvo dealership and Volvo Customer Support. I believe they should issue a recall to ensure the seat track covers are installed before delivery and that all already-sold EX90 missing the seat track covers gets them installed.

The onboard charger (GHCA) has now failed to charge on any Level 2 (the most common kind) charger. The first time it failed was on December 15, 2025 and was replaced under warranty and released back to me on December 31, 2025. Then on February 4, 2026, it failed to charge on a Level 2 charger and was confirmed to have a second onboard charger failure. (Both failures confirmed by Volvo technicians.) Not being able to charge presents safety issues of being stranded and leaving the car completely in-operational. In addition to the GHCA failure, the dash that sits on top of the steering wheel has gone black/dark twice in the last 2 weeks. while driving, with no known reason. That dash houses the speedometer, the battery percentage indicator, my gear shifting indicators as well as other ancillary items such as a map and speed limit signs.