2025 VOLVO EX90 Complaints

Please note this is an all electric SUV. On Saturday 6th December, I unplugged the car from the A/C charger after it had finished charging to 90% in my garage and there was a very loud bang heard from under the car. The dashboard then reported there is a fault with the car and it cannot charge. Took the car to the dealer same day and they suspected it was a failed GHCA part (AC to DC converter). They ordered a replacement and fitted it on 20th December but the car still will not charge on A/C. It still charges on DC and the dealer is using that to keep it powered. I received a call from the dealer today (1/2/26) to say that Volvo corporate needs to perform a detailed investigation as to what has caused the car to stop charging on AC. The dealer will not let me have the car back as they are concerned about the safety of the car and have been without it for approaching one month now. With that in mind and the many reports on social media of similar failures as well as multiple months of having faulty cars, it appears this is a major problem that should be subject to a recall. An example of posts can be seen here: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The car triggered a "charging fault" while charging on a trip and will no longer charge on a level-2/AC charger. I was lucky to have enough charge to make it to a DC Fast charger and continue my trip. If I had not been so close to an alternative DC Fast charger this could have left me stranded.

On [XXX] around [XXX], while driving on [XXX] fro Santa Paula to Ojai, my car displayed a message on the dash that said "critical brake fault, pull over safely." When I applied the brakes they did not respond. I came to a stop only when the car lost momentum. When I exited the car to investigate, I shut the driver's door and was locked out. Neither my key card, nor phone key worked and the Volvo app indicated the reason was that the car was still driving it was not). I was just a mile away from descending a steep and winding road on the [XXX]. Had I been on that stretch of the road, the consequences I am certain there would have been a serious crash, as one side of the road has no shoulder and the other side is a steep cliff into a ravine. I had it towed that night to the dealership and it has been there at the dealership for almost three weeks. Both the dealership (Rusnak Volvo) and Volvo Customer Care have been uncommunicative, though on 12/7/22 Volvo Customer Care informed me I have a case number ([XXX]). When I called for an update today 12/12/25, I was told only that it had been assigned. No additional information has been provided. A simple internet search indicated that this brake issue has affected many Volvo cars in the past few years. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

When leaving a downtown parking garage, I noted the following alert on the driver's screen: "Steering fault - Drive with caution. Book a service." The driver's screen also showed that there was a driver support system fault and that the lane keeping aid was not available. The center stack stated the following: "1 serious issue detected. Steering fault Drive with caution. Book a service." At the time that the fault came up, the car had been driven out of its parking spot (by turning left) approximately 50 feet. I had then stopped the car to talk to a friend. When I got back into the car, I noted the fault message on the driver's screen when I went to back the car up so that I could leave the parking garage. During my trip from downtown to the dealership, I did not note anything unusual other than the fact that the fault messages were displayed. The messages were displayed when I arrived at the dealership and stayed displayed until I exited the car. When I got back in the car to turn it on, the error messages had disappeared.

While driving, my car suddenly displayed the "Driver Support System Fault" icon (Picture 1). At that time, the only issue was the fault icon. I still had full navigation, lane departure warning and 360 camera functionality when I backed into my parking spot. The car was locked with my key card. I returned to 15 to 20 minutes later. The Driver Support System Fault Icon was lit in addition to the lane departure unavailability icon (Picture 2). The following functions and/or features did not work: - Lane Departure - 360 Camera - Front Camera - Tracking Lines for the Rear Camera - Park Sensor audible alerts (Forward or Backup) - Ambient Temperature (Reads "0 degrees Celsius") - Odometer in the central stack (Reads "-- km") - HVAC Functionality - Heated Seats - Heated Steering Wheel - Bluetooth - Wi-Fi - Google Assistant - Navigation, including map being frozen in one position - Glovebox access - Connectivity with Internet or Volvo App - Volume control for the radio did not function. - 4-way hazard button greyed out and non-functional on center stack Attempted reset/reboot of the Infotainment System did not resolve the issue and the car was taken to the local Volvo dealer. Summary of Pictures attached: Pic 3 - Quick Controls - Shows glove box, 4-way hazard icon and other control icons greyed out Pic 4 - Status - States "Everything is OK", but tire pressure button is not available and Total distance reads "--km". Additionally, as shown in Picture 3, the 4-way hazard icon is greyed out. Pic 5 - Similar shot as Picture 2 - Shows Driver Support System Fault and no Lane Departure Pic 6 - Car is in reverse. Shows rear back up camera without guidance lines. Does not show 360 camera. Pic 7 - HVAC Climate is off and cannot turn on. All controls were greyed out. I pressed "Manual" and "Auto" with no change. Pic 8 - Heated seats and heated steering wheel would not turn on even when I pressed the buttons.

On three occasions my car has initiated automatic emergency braking while I was driving across the same grated bridge deck (Montlake Bridge in Seattle). In each instance there was no potential for collision and my car slammed on brakes and jammed on my seatbelt with varying levels of discomfort and terror. This also created a safety risk because I could have been rear ended as there was so reason to suddenly stop and certainly was shocked to have my car brake urgently and restrain me suddenly with seatbelt. My best guess is that this related to boats traveling under the bridge as this happened three times during higher boat traffic. I reported incident to Volvo and was told a case would be opened and that I would be contacted. I was not contacted. I scheduled a service appointment to address this and other issues with the EX90 that are unrelated but for the third time my appointment was cancelled as the Volvo dealership is refusing to service the ex90s they have been selling.

The vehicle supports a feature to reset the display computer by holding the play/pause button for approximately 45 seconds. When executed the center console display as well as the speedometer display over the steering wheel reset and go blank for up to 1 minute. The safety issue is that this function can be performed while the vehicle is in motion. This leaves the speedometer inoperable until the reset completes. This poses an extreme safety hazard as the driver has no way to assess current speed. I'm able to reproduce this on the latest OTA software update 1.3.18.

I experienced a serious safety issue with my 2025 Volvo EX90 around 1:15 PM on October 7, 2025. It was drizzling at the time. I had stopped in front of an ATM to deposit and withdraw money. After finishing, when I released the brake pedal to leave, the vehicle suddenly accelerated forward on its own, much faster than normal creeping speed. I had to keep pressing the brake pedal to control the car. I used intermittent braking to steer it around and managed to park it safely. After shifting into Park (P), I restarted the vehicle’s system, but the issue did not go away. Only after I parked, locked the car, and came back later did it return to normal. I shared my experience on Reddit to see if other owners had similar incidents, and several reported the same issue. I am very concerned that this could happen again, as it poses a serious safety risk if it occurs in traffic or near pedestrians.

1. The passenger side daytime fog light occasionally fails to operate, which could be a safety concern in certain driving conditions. 2. The one-pedal drive feature automatically switches off, even though it is saved in my profile. This may present a hazard if I accelerate as if one-pedal drive is still active. 3. The blind spot warning system does not provide an audible alert, and it sometimes activates even when no vehicle is nearby. 4. The reverse warning system occasionally alerts when there are no obstacles behind, making it difficult to trust the warnings. This could be dangerous if a real obstacle is present and the alert is ignored. 5. The door handles can sometimes auto-lock while being held, which poses a risk of finger injury, especially to children. 6. The lane-keeping assist feature occasionally stops functioning unexpectedly, which could be dangerous if the driver is relying on this assistance. 7. The infotainment system’s microphone or speaker intermittently stops working, which is particularly risky if a phone call is ongoing through the system. I have had to manually change the mode while driving. 8. The car can sometimes be unlocked or driven simply by having a paired phone present, with no additional verification checks. This could be a security risk if someone gains access to my phone.

The vehicle has exhibited unexpected braking without any apparent external trigger, posing a safety risk. Most troubling, we have now had a third incident of the seatbelt pre-tensioning unexpectedly and forcefully, which caused my wife several days of lower abdominal discomfort. The most recent episode happened while parking at low speed. These experiences have undermined our trust in the vehicle’s safety systems.