2002 VOLVO S60 Complaints

CONSUMER NOTICED BUBBLES IN THE TIRES SIDEWALL. TOOK VEHICLE TO DEALER, AND THE DEALER STATED THAT SIDEWALLS ARE FAILING. *AK

THE DRIVER'S SIDE SEAT BELT LOST TENSION WHILE DRIVING AND COMPLETELY UNROLLED AND WAS NO LONGER FUNCTIONAL. I CONTACTED MY NEAREST DEALER WHICH IS 30 MILES AWAY AND THEY ADVISED THAT THEY DID NOT FEEL THE VEHICLE WAS SAFE TO DRIVE AND TO CONTACT VOLVO ON CALL. I DID THIS AND WAS TOLD THAT BECAUSE THE VEHICLE WAS STILL DRIVEABLE IT WOULD NOT BE TOWED. VOLVO CUSTOMER SERVICE ADVISED THE SAME. I FOLLOWED UP WITH AN EMAIL TO VOLVO CUSTOMER SERVICE AND TO DATE I HAVE NOT RECEIVED ANY RESPONSE DESPITE RECEIPT OF CONFIRMATION OF MY E-MAILS. ON 7-10-03, I FINALLY DROVE THE VEHICLE TO THE DEALER WITH NO SEAT BELT. THE VEHICLE HAD BEEN PARKED SINCE 7-7-03. THE PART WAS ORDERED AND WILL BE AVAILABLE 7-14-03. IT SEEMS VOLVO HAD NO CONCERN FOR MY SAFETY OR THE FACT THAT I WAS DRIVING THE VEHICLE IN VIOLATION OF FL STATUTES - A COMPANY SUPPOSEDLY "COMMITTED TO SAFETY."*AK

FUMES ENTERED THE PASSENGER COMPARTMENT OF THE VEHICLE, THE CONSUMER WAS TOLD THE ODOR WAS THOUGHT TO BE A COSMOLENE LIKE SUBSTANCE, THAT WOULD EVENTUALLY SUBSIDE, HOWEVER THE PROBLEM WAS STILL THERE. *AK *JB

I PURCHASED MY NEW 2002 S60 AWD VEHICLE ON NOVEMBER 17, 2002 WITH 76 MILES ON IT AT BOSTON VOLVO VILLAGE IN BOSTON MA. SOON AFTER, I STARTED TO NOTICE VIBRATIONS AND HEAR NOISES, WHICH APPEARED TO BE COMING FROM UNDERNEATH THE GAS PETAL. I SCHEDULED MY FIRST OIL CHANGE FOR WEDNESDAY JANUARY 29TH WITH 3178 MILES ON IT. WHILE MY OIL CHANGE WAS BEING DONE, I ALSO WANTED THESE PROBLEMS INVESTIGATED AND FIXED. ON WEDNESDAY AFTERNOON, I RECEIVED A MESSAGE THAT MY CAR WAS READY TO BE PICKED UP. WHEN MY HUSBAND AND I DROVE DOWN TO BOSTON TO PICK UP THE CAR, MY HUSBAND WAS INFORMED THAT NO PROBLEMS WERE DISCOVERED CONCERNING THE NOISE I WAS HEARING. HOWEVER, THERE IS STRUCTURAL DAMAGE TO THE SUB-FRAME OF THE VEHICLE AND THAT IT THE DAMAGE OCCURRED WHILE THE VEHICLE WAS IN MY POSSESSION. WE KNOW THIS NOT TO BE TRUE SINCE I AM SOLE DRIVER OF THE CAR. THE SERVICE DEPARTMENT PROCEEDED TO CHARGE A $90 PARTS AND LABOR FEE BEFORE WE COULD TAKE THE CAR OF THE LOT. WHAT IS THE WARRANTY FOR? THE FOLLOWING MORNING, WHEN I BEGAN TO PUT MY 7 MONTH OLD BABY''S STROLLER IN MY TRUNK, I WAS EVEN MORE FRUSTRATED TO SEE THAT A PIECE OF MY CAR WAS IN MY TRUNK. I LEFT 2 MESSAGES TO GARY IN THE SERVICE DEPARTMENT EXPLAINING THAT I WAS UPSET THAT THIS PIECE WAS IN MY TRUNK, AND CONCERNED OF THE SAFETY OF DRIVING THE CAR, ESPECIALLY WITH MY BABY. UNFORTUNATELY, MY CALL WAS NOT RETURNED. I THEN CALLED HANK, CUSTOMER SATISFACTION MANAGER ON SATURDAY MORNING. AGAIN, HE WAS UNABLE TO ASSIST ME AND OF COURSE, I DID NOT RECEIVE A PHONE CALL BACK. I PURCHASED MY VEHICLE BASED ON THE SAFETY OF THE VEHICLE HOWEVER; I DO NOT FEEL SAFE. I BELIEVE THAT THIS DAMAGE WAS CAUSED PREVIOUS TO MY PURCHASE DUE TO THE CAR BEING USED AS A TEST DRIVE VEHICLE, OR POSSIBLY DONE BY A MECHANIC AT THE DEALERSHIP. WE ARE LOOKING FOR THE DEALERSHIP TO REPLACE THE CAR BUT THEY WILL NOT TALK TO US OR RETURN CALLS.

BULB POSITION FAILURE ERROR MESSAGE. I HAVE BROUGHT IN THE VEHICLE FOR SERVICE OF THIS PROBLEM AND WAS TOLD THAT NO BULBS WERE OUT AND THAT THEY CHECKED ALL OF THE CONNECTIONS AND EVERYTHING SEEMED FINE. TWO WEEKS LATER THE SAME ERROR MESSAGE IS DISPLAYING AGAIN. SEEMS MANY OTHER PEOPLE ARE HAVING THE SAME PROBLEM AND VOLVO SEEMS TO BE JUST BRUSHING OFF THE ISSUE INSTEAD OF TRYING TO CORREC IT. EITHER THERE IS AN ELECRICAL PROBLEM OR A WIRING HARNESS PROBLEM.

2002 VOLVO S60 SUDDENLY STOPPED ON A BUSY TWO-LANE HIGHWAY/COMPLETE ELECTRICAL POWER SYSTEM FAILURE/UNABLE TO RE-START CAR/CAR TOWED TO DEALER/DEALER ABLE TO RESTART CAR AFTER CAR SAT UNTOUCHED ON LOT FOR SEVERAL DAYS/TWO DIFFERENT VOLVO DEALERSHIPS LOOKED AT CAR AND WERE UNABLE TO EXPLAIN WHY FAILURE OCCURRED/(CAR ALSO HAD TO HAVE BRAKE SENSOR PAD REPLACED BECAUSE OF INTERMITANT CRUISE CONTROL FAILURE AND SHIFTING COLUMN LOCK UP; STILL EXPERIENCE POOR AM RADIO RECEPTION WHILE RECHARGING CELL PHONE)

I PURCHASED A 2002 VOLVO 2.4T AT THE VOLVO OF CERRITOS IN CALIFORNIA ON MAY 11, 2002. THREE DAYS AFTER I PURCHASED THE VEHICLE, THE CAR BEGAN MAKING A LOUD RATTLING NOISE IN THE MORNINGS.I RECORDED THE NOISE AND TOOK THE CAR IN TO THE VOLVO OF CERRITOS. I SPOKE TO THE SERVICE DEPARTMENT AND EXPLAINED THE PROBLEM MY CAR HAD BEEN EXPERIENCING. AFTER A FEW DAYS THEY CALLED AND TOLD ME THAT THE CAR HAD A DEFECTIVE ALTERNATOR PULLEY. THEY REPLACED THE PART AND RETURNED THE CAR TO ME AFTER SIX DAYS. ON SATURDAY, JUNE 8TH, THE NOISE RETURNED. I CONTACTED THE DEALERSHIP AND WAS INSTRUCTED TO BRING MY CAR IN TO THE SERVICE DEPARTMENT ON MONDAY, JUNE 10TH. I SPOKE TO THE GENERAL MANAGER JAKI WARREN AND EXPLAINED MY SITUATION TO HER AGAIN AND REQUESTED THAT SHE LOOK IN TO GETTING ME A NEW VEHICLE SINCE IT HAD BEEN AT THE SERVICE DEPARTMENT TWO TIMES IN LESS THAN 30 DAYS FOR THE SAME DEFECTIVE REASON. SHE SAID SHE WOULD CONTACT SOMEONE AT THE VOLVO CORPORATION AND GET BACK TO ME. THE GENERAL MANAGER HAS NOT RETURNED MY CALL AS SHE AGREED TO DO SO EARLIER THIS WEEK ON MONDAY. I LEFT THE CAR THERE AND DID NOT RECEIVE A CALL FROM THE SERVICE DEPARTMENT REGARDING THE STATUS OF MY CAR UNTIL 3 1/2 DAYS LATER, THURSDAY, 3:00PM.THE SERVICE DIRECTOR STATED HE HAD NOT BEEN ABLE TO HEAR THE NOISE BUT HAD ORDERED SOME PARTS FOR WHAT HE "THOUGHT" THE PROBLEM MIGHT BE. I FOUND THIS HARD TO BELIEVE BEING THAT I HAD HEARD THE NOISE ON SATURDAY, SUNDAY, AND MONDAY. TODAY HE CALLS ME AT 5:00PM AND TELLS ME THAT HE REPLACED THE POWER STEERING PUMP! HE SAID HE HEARD THE NOISE, YET IT WAS NOT AS LOUD AS THE FIRST TIME. THEY "THOUGHT" THAT THE POWER STEERING PUMP WAS CAUSING THE PROBLEM THIS TIME! THIS IS ABSOLUTELY ABSURD! MY FAMILY'S AND MY SAFETY IS AT RISK. YET THIS MATTER SEEMS TO BE GIVEN NO SENSE OF URGENCY. I SHOULD NOT HAVE TO BE EXPERIENCING THIS PROBLEM WITH A NEW 2002 VEHICLE UNDER 300 MILES.*AK

TIRE BUBBLE DEVELOPED ON SIDEWALL OF TIRE WITHOUT ANY IMPACT. CAR TAKEN TO DEALER FOR REVIEW AND SERVICE MANAGER SAID THIS WAS A SAFETY ISSUE AND TIRE NEEDED TO BE REPLACED. TIRE DEALER WOULD NOT REPLACE TIRE UNDER WARRANTY. SAID I WOULD HAVE TO PAY FOR IT AND THEN FIGHT IT OUT WITH PIRELLI. MANY PEOPLE HAVE HAD THE SAME PROBLEM. TIRE ONLY HAS 1350 MILE ON IT.*AK