2005 VOLVO XC90 Complaints

THE VEHICLE WAS BOUGHT BACK IN 10/31/04. WITHIN WEEKS OF HAVING THE VEHICLE, WE NOTICED LOST OF POWER AND PERFORMANCES IF THE VEHICLE. WE CALLED THE DEALER ABOUT IT AND SAID THAT IT MIGHT JUST BE DUE TO THE GAS CAP. AS IT TURNED OUT THEY HAD TO REPLACE A SOLENOID WHICH PART OF THE STARTER OR SOME TYPE OF FIRING MECHANISM FOR THE ENGINE. AFTER THAT PROBLEM WAS FIXED, WE HAD TO CONTINUALLY BRING THE VEHICLE BACK TO THE DEALER FOR THE CHECK ENGINE CONSTANTLY COMING ON. THIS WENT ON FOR NUMEROUS TIMES UNTIL THEY FOUND A RELAY PROBLEM. LAST FRIDAY MY WIFE, WHO PRIMARILY DRIVES THE CAR, COMPLAINED ABOUT THE PERFORMANCE AND LOST OF POWER ISSUE. I TEST DROVE THE VEHICLE AND CONFIRMED HER WORRIES ABOUT THE VEHICLE. THE VEHICLE DOES NOT ACCELERATE PROPERLY AND A SUDDEN JERK OR RISE OF RPM WHEN IT HITS ITS MARK. ALSO AROUND 60 MPH AND 70 MPH YOU CAN HEAR OBVIOUS NOISE FROM THE ENGINE. AT IDLE FOR ABOUT A MINUTE YOU CAN SMELL SOMETHING BURNING IN THE ENGINE COMPARTMENT. THE VEHICLE WILL BE TAKEN TO DEALER ON 10/17/06. *NM

DT*: THE CONTACT STATED WHILE ROUTINE MAINTENANCE AT 15,000 MILES WAS PERFORMED, IT WAS DETERMINED ALL FOUR TIRES WERE 60% WORN, AND SHOULD BE REPLACED. THESE ARE PIRELLI SCORPION TIRES.*AK UPDATED 10/25/2006 - *NM

I TOOK MY 2005 VOLVO XC-90 TO THE DEALERSHIP TO HAVE THE OUTER TIE RODS REPLACED IN CONJUNCTION WITH A RECALL NOTICE I RECEIVED FROM VOLVO. WHEN I ARRIVED AT THE DEALERSHIP, I WAS TOLD BY THE SERVICE ADVISER THAT I SHOULD HAVE THE REAR WHEELS ALIGNED BECAUSE THEY WERE FINDING THAT WHEN THIS RECALL SERVICE WAS BEING PERFORMED, THE REAR WHEELS NEEDED ALIGNMENT AS WELL AS THE FRONT WHEELS. I WAS ALSO TOLD THAT VOLVO WOULD BE PAYING FOR THE FRONT WHEELS TO BE ALIGNED, BUT THAT I WOULD HAVE TO PAY FOR THE REAR WHEEL ALIGNMENT AT THE SPECIAL PRICE OF $59.95. I DECLINED THE REAR WHEEL ALIGNMENT BECAUSE I FELT IT WOULD BE FOOLISH TO PAY FOR SOMETHING LIKE THIS BEFORE KNOWING WHETHER A PROBLEM REALLY EXISTED. SEVERAL HOURS LATER, I RECEIVED A CALL FROM THE DEALERSHIP SAYING THAT THEY WERE WORKING ON MY CAR AND THAT MY REAR WHEELS REALLY DID NEED TO BE ALIGNED. NOT KNOWING WHAT ELSE TO DO, I CONSENTED TO PAY TO HAVE THE WORK DONE. I RETURNED FROM THE DEALERSHIP WITH THE RECALL WORK COMPLETED AND MY WALLET HAVING BEEN EMPTIED OF $66.37 ($59.95 + TAX AND MISCELLANEOUS CHARGES). I DECIDED TO WRITE TO YOU SINCE I BELIEVE THIS WHOLE PROCESS IS BLATANTLY UNFAIR TO THE CONSUMER. VOLVO RECALLS DEFECTIVE PARTS BUT ONLY PAYS FOR THE FRONT WHEELS TO BE ALIGNED, YET THE DEALERSHIP IS SAYING THAT THEY ARE FINDING THAT ALL OF THE WHEELS NEED TO BE REALIGNED? MY CAR IS ABOUT 15 MONTHS OLD, AND I HAD MY 15,000 MILE SERVICE DONE IN EARLY JUNE. AT THAT TIME, MY WHEELS WERE ROTATED AND BALANCED AND NOTHING WAS SAID INDICATING I HAD AN ALIGNMENT PROBLEM EITHER IN THE FRONT OR THE REAR OF THE CAR. IT SEEMS TO ME THAT VOLVO IS TAKING ADVANTAGE OF ITS CUSTOMERS BY HAVING THEM COME IN TO HAVE PARTS REPLACED "FREE" OF CHARGE ONLY TO WALK OUT WITH A BILL FOR "NECESSARY" SERVICES WHICH ARE "NOT COVERED". I DON'T KNOW IF OTHERS HAVE EXPERIENCED THIS, BUT I WANTED TO GO ON RECORD WITH WHAT HAPPENED TO ME. THANK YOU FOR YOUR TIME AND ATTENTION. *JB

BRAKE PROBLEM AT 13000 MILES AND AGAIN AT 25000, COSTLY REPAIR, THE TRUCK WEIGHS 6000 LBS AND BRAKE SYSTEM IS NOT ADEQUATE FOR VEHICLE. CALIPER HAD TO BE REPLACED ON NEW VEHICLE! PLEASE INVESTIGATE, I KNOW THIS WILL HAPPEN AGAIN, BRAKES HAVE EXCESSIVE DUST, WEAR FAST. *NM

DT*: THE CONTACT STATED THE TOWING CAPACITY LISTED IN THE OWNER'S MANUAL CONFLICTS WITH A BROCHURE PROVIDED BY THE DEALER. THE BROCHURE MADE NO MENTION OF THIRD ROW SEATING HAVING AN IMPACT ON TOWING CAPACITY WHILE THE OWNER'S MANUAL INDICATED THE THIRD ROW SEATING REDUCED TOWING CAPACITY. WHILE TOWING A SNOWMOBILE TRAVELING 30MPH THE VEHICLE EXPERIENCED A LOSS OF POWER, THE REAR OF THE VEHICLE DROPPED DOWN AND THE FRONT WHEELS LOST TRACTION. THE VEHICLE WAS INSPECTED BY A REGIONAL REPRESENTATIVE FROM THE MANUFACTURER WHO WAS UNABLE TO DETERMINE THERE WAS A PROBLEM. *AK

VOLVO XC90 AWD: THIS VEHICLE HAS FAILED THREE TIMES WITH ME AND ONCE WITH THE DEALER. DECEMBER 2005 THE VEHICLES FAILED TO START. I HAD IT TOWED TO THE LOCAL DEALERSHIP. THE PROBLEM WAS A FUEL PUMP MALFUNCTION. FUEL PUMP WAS REPLACED, AND I DROVE THE TRUCK MAYBE A GOOD TWO WEEKS AND EARLY ONE MORNING ON THE INTERSTATE THE VEHICLE JUST SLOWED SPEED TO 20 MPH. I MERGED RIGHT AND THE VEHICLE CUT OF AFTER WAITING A SHORT TIME I STATED THE VEHICLE AGAIN AND IT CONTINUED WITH THE SAME MALFUNCTIONS. AFTER ABOUT 1 HOUR AND A HALF I ARRIVE TO MY 20-MINUTE DESTINATION AND CALLED ROADSIDE SERVICE AGAIN AND HAD THE VEHICLE TOWED IN TO THE SAME DEALER. AFTER APPROXIMATELY THREE DAYS THE SERVICE DEPARTMENT CALLS ME IN AND TELLS ME THE VEHICLE WAS READY TO BE PICK-UP. THE PROBLEM WAS THEIR TECHNICIAN FORGOT TO RESET THE COMPUTER SYSTEM, WHICH CASED THE VEHICLE TO QUIT WHILE DRIVING. I ACCEPTED MY VEHICLE AND REPRESENTATIVE INFORMED ME THAT THE PROBLEM WAS TAKEN CARE OF IT WAS THEIR FAULT AND HE APOLOGIZED..... OKAY, THREE DAYS LATER THE VEHICLE DID THE SAME THING WITH MY CHILDREN AND I ON THE INTERSTATE AGAIN I CALLED ROADSIDE, VEHICLE WAS TOWED IN AND I WAS TOLD THAT THE FUEL SENSORS WERE FAULTY AND THEY NEEDED TO BE REPLACED. IT'''''S BEEN ABOUT 8 DAYS LATER MY VEHICLE IS STILL AT VOLVO. I CALLED TODAY AND THE SERVICE MANAGER WITH ALL HONESTY INFORMED ME THAT THEY DIDN'T KNOW WHAT THE PROBLEM WAS HOWEVER; THERE'S DEFINITELY A PROBLEM, BECAUSE THE VEHICLE CUT OFF AGAIN WHEN THEY TEST DROVE THE VEHICLE.*AK

AT TIME OF PURCHASE, A VIBRATION FROM THE FRONT OF VEHICLE OCCURS UPON TURNING, MANUFACTURER REPLACED ENTIRE STEERING ASSEMBLY AFTER 5K MILES. OTHER VOLVO XC90 OWNERS HAVE HAD SIMILAR PROBLEMS AND REPAIRS OF STEERING ASSEMBLY AT THIS TIME I WOULD LIKE TO BRING THE ISSUE TO NSTB AS IT MAY REFLECT POTENTIAL SAFETY ISSUES IF NOT REPAIRED.

THE LIGHTING OF DASH INSTRUMENTS, I.E. RADIO AND HVAC CONTROLS IS TOO DIM TO READ DURING NORMAL SUNNY DAYLIGHT CONDITIONS. THIS CONDITION CREATES A SAFETY HAZARD IN THAT THE DRIVER CANNOT SEE IMPORTANT INFORMATION.*JB

ON FEBRUARY 16 OF THIS YEAR, I HIT SOME BLACK ICE THAT CAUSED ME TO HIT A CURB SIDEWAYS. THE IMPACT KNOCKED THE FRONT DRIVER'S SIDE WHEEL OFF. THE CAR WAS TOWED TO THE KEN GARFF SERVICE DEPARTMENT AT THE SOUTHTOWNE LOCATION IN SANDY, UT WHERE IT WAS "REPAIRED". A FREE LOANER CAR WAS GIVEN TO ME, AND THE CHARGES WERE COVERED BY MY INSURANCE. AT THAT TIME THE CAR HAD APPROX 3700 MILES ON IT. SINCE THAT REPAIR I HAVE DRIVEN THE CAR APPROX 5000 MILES. I HAD THE 7500 MILE SERVICE COMPLETED AT THE KEN GARFF DOWNTOWN SLC LOCATION AROUND JULY 15TH. AT THAT TIME, IT IS MY UNDERSTANDING THAT THEY CHECK THE CAR OVER FOR ANY AND ALL SAFETY ISSUES. ON AUGUST 15TH, I DROVE FROM ELKO, NV TO LAKEWOOD, CO, WITH MY 14 MONTH OLD BABY. THE 750 MILE DRIVE TOOK US VIA I-70 AND THE MOUNTAINS OF COLORADO. ON AUG 16TH, I DROVE 1 BLOCK FROM MY PARENT'S HOUSE TO A STORE, WHEN I WAS PULLING OUT OF THE PARKING PLACE THE CAR WOULDN'T MOVE. I GOT OUT TO SEE WHAT THE TROUBLE WAS AND THE LEFT FRONT WHEEL WAS LYING COMPLETELY SIDEWAYS. A BOLT HAD COME OUT OF THE A FRAME AND THEREFORE THE WHEEL FELL OFF. THE CAR WAS TOWED TO RICKENBAUGH VOLVO IN DOWNTOWN DENVER TO BE REPAIRED. *NM