VOLVO Complaints

Today, my Sensus in the center console, as well as my instrument panel that shows the map between the gauges, went black and switched my drive mode out of ECO, shutting off my adaptive cruise control. Rebooted 2 times before becoming stable. I have a video, but your system doesn't allow me to upload the file type

While driving on the inside lane next to the median of a 4-lane road and without warning or any other vehicles in my vicinity, any debris or objects in the road, and while I was maintaining the vehicle in my lane, the car swerved to the right. It felt as though someone in the passenger seat (I was alone) grabbed the steering wheel and forcefully yanked it to the right. At this time the words Collision Avoidance Assistance or something similar appeared on the dashboard screen. Thankfully there was not a vehicle in the lane to my right and I was able to correct the vehicle back into the appropriate lane. I turned left at the next opening in the median, pulled into a vacant parking lot, and called the Volvo service department. I described what happened to the woman taking my information and made arrangements to leave the car that evening for it to be repaired the following morning. I missed a voicemail from the technician on February 8th stating that the car was inspected and test driven and the issues reported could not be duplicated but that the software had been updated. Several phone calls occurred between myself and the dealer and it was established that the problems reported (this one as well as the ones described in a previous report regarding rear auto braking intervention) could not be duplicated. Had a vehicle been to the right of me, had I been in the right lane and a person been on the sidewalk, had I been in a neighborhood in which a child was riding a bike or a parent was pushing a child in a stroller, the results could have been tragic. There was no warning prior to the swerve and the words on the dashboard.

2 incidents occurred during the week of Christmas (1 before and 1 after) in which the Rear Auto Brake engaged without warning or provocation. There were 0 obstacles, vehicles, or persons in the vicinity which would have required an alert or braking. The 1st occurred in a parking lot and the 2nd occurred when backing out of a private garage. In each instance, another adult aside from the driver witnessed the malfunction. 1 incident occurred in January in which the Rear Auto Brake engaged without warning and without presence of obstacles, vehicles, or persons in the vicinity which would have warranted an alert or braking. At each incident, the words Rear Auto Brake Intervention or something similar appeared on the dashboard. The braking and screen message occurred with warning or any cause for the sudden and forceful automatic braking. After the 3rd incident, the owner found the option to disable the Rear Auto Brake Intervention feature but this needs to be done at each new drive. No accidents occurred. The owner took the car to the dealer's service department. The service department was unable to duplicate the issue nor were they able to find any record of the error in the vehicle's "black box." The car remains with the service department due to subsequent issues experienced and reported on this site by the owner.

The contact owns a 2016 Volvo XC60. The contact stated that she received NHTSA Campaign Number: 20V378000 (Seat Belts). The contact stated the vehicle was taken to a dealer for routine maintenance where she requested to have the recall remedy completed. The vehicle was repaired; however, the contact said she received a follow-up letter from the manufacturer that said her vehicle had not had the recall addressed. The contact said that there were illustrations on the recall letter that shows that the work was not properly completed by the dealer. The manufacturer had not been informed of the issue.

I have a 2012 S60R. I just received the recall notice for the front seat belts last week. In September of 2021, the warning light on the dash board intermittently comes on with a warning sound stating that my rear seat belt is not in use. This happens while starting the car and driving. There are no passengers riding in the rear seats of my car when this happens. I have tried to fasten the rear seat belts, but they do not fasten. I can not have passengers in the car due to the malfunction of the rear seat belts which is a safety issue. My vehicle is available for inspection upon request.

The door lock actuators were poorly designed, allowing water intrusion. This causes the actuator to rust and freeze up making it impossible to unlock the door and open it from the inside or outside. There was no warning about this, it just stopped working one day. If someone had been in the backseat when it stopped working they would have had to crawl across to the other side to get out. What if there had been an accident and you could not get your child or baby out the nearest door quickly. We have been waiting nearly three weeks now for the replacement part, a part we were told by Volvo has been redesigned so this should not happen again. A part we (our insurance) has to cover. What about the other locks on the car, are they going to fail and lock us in the car? Why is Volvo not replacing these actuators.

The stock oem windshield has come away from the body. This a common on-going issue with p3 volvos. My car leaks water into the cabin. It is dangerous not having a windshield glued down to the body.

When Pilot Assist's steering assistance is unable to keep the car in the lane, it will disengage without any audible warning nor visual warning (screen flash, popup message,...). The only indication is the 3/4" steering wheel icon at the bottom left of the instrument cluster, changes color from green to grey. It has been behaving this way since the day I purchased the car in early 2018 and continues to behave this way today. The owner's manual makes no mention of any audible or visual warning. The owner's manual can be downoaded at Volvo's website https://volvo.custhelp.com/app/manuals/ownersmanualinfo/year/2018/model/XC60

Today my Sensus in the center console as well as instrument panel that shows the map between the gauges went black and switched my drive mode out of ECO, shutting off my cruise cintrol and turned off my Bluetooth phone call. Rebooted 3 times before becoming stable. This is unsafe and very dangerous. They just did a software update while it was in the dealership recently fixing an unrelated issue for a month. Now I have to try and get a video as they always try to claim they can't duplicate issues... I always have to take videos and recordings now...

My wife and I were driving to BWI airport for a 10:30am flight from Virginia Beach in the Express Lane on I-95N going 75mph when all of a sudden at 8:30am the engine seized and I got a message telling me I would experience "Reduced Engine Performance" as my car puttered to a stop with white smoke pouring out of the exhaust. Prior to this message I had no warnings or messages on my dashboard. I got out of my car to check my oil and it was completely evaporated, so I called AAA. While we are 1 hour into waiting (it is now 9:30am) on the narrow shoulder of two Express Lanes for a tow truck to take our car to a shop at 11:40am and for a Lyft driver to figure out how to get to us, two VDOT employees told us we had to move our car by 11am otherwise the state police will tow us. I managed to call a local tow company who finally arrived by 10:55am, so we had been stranded in an Express Lane watching cars fly by at 85mph for almost 2 and a half hours before we were able to move. After the first shop took a look and told me the engine was damaged and that they couldn't replace it, I had it towed to a Volvo dealership. 5 days and a $375 diagnostic later, they find that the turbocharger has an internal oil leak and that this and the catalytic converter would have to be replaced for $6k. Aside from now being carless 4 hours from the dealership and missing my wife's birthday celebration without refund, I now have a $6,375 bill that I had no way of preventing due to a manufacturing design flaw in 2012 Volvo S60 T5. I SHOULD have been warned of a low oil situation so I could have at least pulled over and properly tended to it. I SHOULD NOT have to be liable for a Volvo design flaw that may involve faulty piston rings that has apparently affected countless others. This incident put both my wife and I in danger on an Express Lane on a very busy highway. Volvo needs to be accountable for this design flaw.