VOLVO Complaints

TL* THE CONTACT OWNS A 2015 VOLVO S60. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V378000 (SEAT BELTS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.*DT *TR*DT*JB

A LETTER WAS SENT FROM VOLVO CORP ABOUT A SAFETY RECALL ON SEATBELTS IN AUGUST 2020 STATING THAT PARTS WOULD BE AVAILABLE AFTER NOV 2020. I CALLED THE LOCAL DEALER LAST WEEK AND APPARENTLY THEY DO NOT HAVE THE PARTS TO MAKE THE NECESSARY REPAIRS. I AM VERY CONCERNED FOR MY SAFETY WHILE DRIVING THIS VEHICLE. CURRENTLY, THE DRIVERS SIDE SEAT BELT IS DIFFICULT TO OPEN WITH ONE CLICK. IT REQUIRES A FEW PUSHES TO UNLOCK THE SEAT BELT AND THIS IS OUR MAIN CONCERN. I CALLED VOLVO CORP THIS MORNING AND THEY ARE UNAWARE OF ANY TIMELINE OF WHEN THE PARTS WILL BE AVAILABLE. THEY HAVE ALSO MADE AN ERROR IN STATING THE PHONE NUMBER FOR NHTSA IN THEIR LETTER TO THE PUBLIC. THE LETTER STATES 800-327-4236, WHICH IS INCORRECT.

THE FUEL GAUGE SHOWS NO FUEL EVEN WHEN FULL OR AT TIMES SHOWS ABOUT 1/3 FULL EVEN WHEN FULL. AND DOES NOT DECREASE - ALLOWING FOR POSSIBLE RUNNING OUT OF GAS- CAUSING A ROAD HAZARD

THE SEAL FOR THE WINDSHIELD HAS FAILED ALONG THE TOP PASSENGER SIDE. FROM THE INSIDE OF THE VEHICLE, ONE CAN PUSH THE WINDSHIELD ENOUGH TO SEE A GAP. WATER ENTERS WHEN RAINING; I BELIEVE THIS IS ALSO A SAFETY ISSUE IS THE SEAL COMPLETELY FAILS. IT STARTED AT ABOUT 55 MONTHS AFTER DELIVERY AND 24,000 MILES.

IN SOME OCCASIONS CAR WON'T START AND WHILE DRIVING THE CAR IT WOULD SHUT OFF UNEXPECTEDLY CAUSING A DANGEROUS SITUATION. I BELIEVE IT'S THE PUMP ELECTRONIC MODULE WHICH IS ALREADY RECALLED IN SOME CARS. ACCORDING TO YOUR RECALL I HAVE THE EXACT SAME SYMPTOMS BUT MY VIN NUMBER IS NOT PART OF THE RECALL.

CHECK ENGINE LIGHT WENT ON IN OUR SON'S 2018 VOLVO XC90 ON OCTOBER 14, 2020. WE SELECTED THE VOLVO BRAND SINCE IT IS SYNONYMOUS WITH "SAFETY". *BF I BROUGHT THE VEHICLE INTO VOLVO SERVICE ON OCTOBER 15, 2020 AND LEARNED THAT THE RIGHT REAR WHEEL WELL LEAK DETECTION PUMP WAS DAMAGED DUE TO RODENTS CHEWING THROUGH THE WIRING. SAFETY ISSUE #1: THE VEHICLE WOULD NOT PASS INSPECTION UNLESS THE DAMAGE WAS FIXED. LEARNED THAT THE WIRING IS MADE OF A SOY BASED MATERIAL. I DID MY OWN RESEARCH AND LEARNED THERE HAVE BEEN COUNTLESS INSTANCES FOR VOLVO OWNERS AND ACROSS OTHER BRANDS OF RODENTS BEING ATTRACTED TO SOY BASED WIRING AND CAUSING HUNDREDS AND THOUSANDS OF DOLLARS OF DAMAGE. THIS TYPE OF DAMAGE IS NOT COVERED BY WARRANTIES THUS COSTING THE CONSUMER UNNECESSARILY FOR A MATERIAL CHOICE MANUFACTURERS ARE MAKING. SAFETY ISSUE #2: THE REPAIR WAS MADE WITH ANOTHER SOY BASED WIRE. HOW LONG IS THE PROBLEM REALLY FIXED FOR? SAFETY ISSUE #3: IF A FOOD PRODUCT IS BEING USED IN CAR COMPONENTS, THIS BECOMES AN ONGOING SAFETY ISSUE AS ONE CANNOT CONTROL RODENTS BEING ATTRACTED TO IT AND/OR PREDICT THE TYPE OF DAMAGE AND SAFETY ISSUE THEY MAY CAUSE TO A VEHICLE. MY RESEARCH UNCOVERED THAT SOY BASED WIRING HAS BEEN USED FOR THE PAST 20 YEARS. THE ISSUE OF RODENTS HAVING A FEAST ON THESE WIRES CONTINUES, AS SHARED IN ARTICLES BY VOLVO AND OTHER BRAND OWNERS TOO WHICH JEOPARDIZES THE INTEGRITY OF A VEHICLES SAFETY. SAFETY ISSUE #4: IN MY CASE, GIVEN THAT THE FUEL DETECTION PUMP HAS TO DO WITH THE FUEL SYSTEM/EMISSIONS AND FUEL IS WHAT IS NEEDED TO POWER THE CAR, THIS POSED AN ISSUE OF THERE BEING A POWER FAILURE IF THE PROBLEM WASN'T FIXED. I AM LUCKY THE CAR DIDN'T SUDDENLY STOP WHILE DRIVING IT TO THE DEALERSHIP. *JS

FRONT SEATBELT STUCK IN THE RETRACTED POSITION AND THEREFORE THE SEATBELT CANNOT BE USED. THE VEHICLE WAS PARKED WHEN THE DEFECT WAS DISCOVERED.

TL* THE CONTACT OWNS A 2004 VOLVO XC70. THE CONTACT STATED THAT THERE WAS A FUEL ODOR INSIDE AND OUTSIDE OF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE VEHICLE HAD A DEFECTIVE FUEL PUMP AND FUEL PUMP SEAL. THE MECHANIC LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 09V483000 (FUEL SYSTEM, GASOLINE). THE CONTACT THEN TOOK THE VEHICLE TO JIM FISHER VOLVO (2108 W BURNSIDE ST, PORTLAND, OR 97210) WHERE HE WAS INFORMED THAT THE VEHICLE WAS NOT UNDER RECALL. THE CONTACT WAS INFORMED THAT HE HAD TO PAY OUT OF POCKET FOR THE REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED A DISCOUNT TOWARDS THE REPAIRS. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 200,000.

FACTORY INSTALLED WINDSHIELD SEAL IS UNBONDED AND WATER RUNS DOWN THE INSIDE OF THE WINDSHIELD WHILE DRIVING IN SNOW AND RAIN, REDUCING VISIBILITY WITH NO WAY OF CLEARING IT WHILE DRIVING. WATER PENETRATION FROM THE WINDSHIELD ALSO PRODUCES CONDENSATION, FURTHER REDUCING VISIBILITY. YESTERDAY WHILE DRIVING IT BEGAN RAINING WHILE I WAS DRIVING AT 60 MPH ON THE HIGHWAY AND WATER BEGAN RUNNING DOWN THE INSIDE OF THE WINDSHIELD ON THE DRIVER'S SIDE AND I COULDN'T SEE CLEARLY ENOUGH TO CONTINUE DRIVING SAFELY, SO HAD TO PULL OFF TO THE SIDE OF THE ROAD DURING BUSY TRAFFIC. THIS HAS HAPPENED TO ME THREE TIMES IN THE PAST MONTH.

TL* THE CONTACT OWNS A 2012 VOLVO S60. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V378000 (SEAT BELTS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED TOM WOOD VOLVO (4620 E 96TH ST, INDIANAPOLIS, IN 46240; (317) 848-7447) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.