VOLVO Complaints

WHILE DRIVING, THE FRONT PASSENGER DOOR HAS UNLATCHED AND THE DOOR OPENS SLIGHTLY ON AT LEAST 5 OCCASIONS. THIS HAS OCCURRED ONCE WHEN DRIVING ON THE HIGHWAY AND 4 OCCASIONS WHILE DRIVING ON CITY STREETS. THE AUTOMATIC LOCKING SYSTEM TRIES TO LOCK ALL DOOR AND THE SYSTEM SIGNALS THE DOOR IS OPEN. I STOP THE CAR AS SOON A POSSIBLE, PARK AND WALK AROUND TO THE PASSENGER DOOR TO FIND THE DOOR HANDLE LOCKED. THE LOCKING SYSTEM SEEMS TO BE WORKING BUT THE LATCH IS FAILING. I TOOK THE CAR TO THE DEALERSHIP AND THEY HAD ME ORDER A PART # 31253662-LOCK. THE DEALER STATED THIS WAS NOT COVERED BY WARRANTY OR RECALL. I CONSIDER THIS A SAFETY ISSUE AND INSIST THIS IS A RESPONSIBILITY OF THE MANUFACTURER. I FOUND A RECALL FOR OTHER VOLVO MODELS WITH THE SAME ISSUE BUT THIS DOES NOT COVER MY VEHICLE.

THIS VOLVO EXPERIENCES "SUDDEN UNINTENDED ACCELERATION" PERIODICALLY (ESTIMATED AT 2 TIMES PER YEAR) SINCE IT WAS NEW. THIS UNINTENDED ACCELERATION MANIFESTS ITSELF GENERALLY WHEN COMING TO A STOP (RED LIGHT, DRIVE THRU RESTAURANT, PARKING LOT) BUT HAS HAPPENED ONCE ON THE HIGHWAY. THE ENGINE RACES TO FULL THROTTLE AND LUCKILY, FOR THE INSTANCES SO FAR, WE HAVE BEEN ABLE TO CONTROL THE CAR WITH THE BRAKES. THE ACCELERATION LASTS FOR ROUGHLY 1-2 MINUTES. THE LAST TIME IT HAPPENED (MAY 31, 2020), I SHIFTED THE CAR INTO NEUTRAL, AND THE ENGINE RACED TO 8,000 RPMS, HELD THERE FOR A FEW SECONDS, AND THEN RETURNED TO NORMAL IDLE SPEED. I HAVE TAKEN THE TO THE DEALER (QUANTRELL VOLVO, LEXINGTON KY) TO HAVE THIS ISSUE RESOLVED NUMEROUS TIMES WITH NO SUCCESS. AT ONE POINT, THE VOLVO ENGINEERING TEAM SUGGESTED A NEW TRANSMISSION TO FIX THE ISSUE, WHICH WAS DONE AT VOLVO'S EXPENSE BY THIS DEALER, AND STILL THE PROBLEM CONTINUES. IT WAS IN FOR SERVICE MOST RECENTLY IN SEPTEMBER (9/25-9/29) 2020. THE DEALER COULD NOT FIND A "CODE" TO EXPLAIN THE FAULT AND STATED THEY THEREFORE COULD NOT DO ANYTHING FURTHER TO FIX THE PROBLEM. I THEN ESCALATED THE ISSUE TO VOLVO CUSTOMER CARE AND WAS GIVEN THE SAME RESPONSE. I CAN UPLOAD DOCUMENTS FROM THE DEALER IF NEEDED, ANY HELP YOU CAN PROVIDE IN GETTING THIS CAR FIXED WOULD BE GREATLY APPRECIATED.

THE VEHICLE WAS PARKED ON A CITY STREET. I ENTERED THE VEHICLE, SAT DOWN IN THE DRIVER SIDE AND ATTEMPTED TO PULL THE SEAT ACROSS MY BODY. I WOULD NOT MOVE, I BEGAN TUGGING AT IT AND RELEASING IT. I BROKE THE HOUSING OFF OF THE SEATBELT AND I COULD SEE INSIDE IT WAS WRAPPED IN A SPIRAL.

THE BRAKE SUDDENLY LOST BRAKING POWER AFTER THE BRAKE PEDAL WAS DEPRESSED AT A RED LIGHT ON A LOCAL STREET. EVERY TIME I PRESS THE BRAKE PEDAL AFTER THE INCIDENT, I COULD HEAR A SOUND OF AIR LEAKING SOMEWHERE BEHIND THE PEDAL. OTHER SYSTEMS SEEM FINE AND I MANAGED TO ROLL THE CAR BACK TO OUR PARKING LOT ABOUT HALF A MILE AWAY, AND HAD THE CAR TOLLED TO A LOCAL DEALER THE NEXT DAY. I WAS TOLD LATER BY THE DEALER THAT IT'S CAUSED BY MALFUNCTION OF BRAKE "BOOSTER" OR VACUUM PUMP(?) AND REPAIRED IT AT A COST OF ~$2500.00

MY CAR IS EXTREMELY CLEAN AND WELL TAKEN CARE OF. BUT JUST LIKE EVERY SINGLE VOLVO S80, SPECIFICALLY THE V8 MODEL THERE IS A RUST HOLE IN THE SUBFRAME. THIS IS BECAUSE VOLVO PUT THE EXHAUST TOO CLOSE TO THE SUBFRAME AND THE HEAT FROM THE V8 EATS AWAY THE PAINT AND CAUSES IT TO RUST.

LOCKING MECHANISMS IN PASSENGER SIDE DOOR FAILING, UNABLE TO LOCK OR UNLOCK REMOTELY, HAVE TO MANUALLY LOCK OR UNLOCK FROM REAR PASSENGER SIDE DOOR TO ENTER VEHICLE.

TL* THE CONTACT OWNS A 2020 VOLVO VNL TRUCK. THE CONTACT STATED THAT THE SLEEPER BUNK WINDOW DETACHED ON TOP HOWEVER, THE BOTTOM BRACKETS PREVENTED THE WINDOW FROM COMPLETELY DETACHING WHILE THE VEHICLE WAS IN MOTION. WESTFALL GMC TRUCK INC LOCATED AT 3915 RANDOLPH RD, RANDOLPH, MO 64161 (816) 455-7262, WAS CONTACTED AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V208000 (STRUCTURE). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V208000 (STRUCTURE). THE FAILURE MILEAGE WAS 145,980.

THE MANUFACTURER HAS NOT CORRECTED A KNOWN RECALL. NOR HAVE I RECEIVED AN UPDATE. THIS IS THE SECOND NOTICE IN THE ATTACHED DOCUMENT. THEY STATE THERE IS NOT YET PARTS AVAILABLE TO CORRECT IT. BUT ACCORDING TO THE NHTSA WEB SITE VIN LOOK-UP, THE RECALL IS LISTED AS RECALL INCOMPLETE. WHEN IF THERE IS NO FIX AVAILABLE IT SHOULD BE LISTED AS RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE. WE HAVE RECEIVED RECALL NOTIFICATIONS, THE FIRST ATTACHMENT. WE HAVE NOT RECEIVED A FOLLOW-UP NOTIFICATION FOR EITHER RECALL NOTICES. IN THE ONE FOR NHTSA RECALL 20V-378 RECALL R10029: FRONT SEAT BELT FASTENER STATES: "UNFORTUNATELY AT THIS TIME, REPLACEMENT PARTS ARE NOT AVAILABLE FOR THIS REPAIR. PLEASE BE ASSURED THAT VOLVO IS WORKING TO SECURE THE NEEDED REPLACEMENT SEAT BELT FASTENER AS SOON AS POSSIBLE. ESTIMATED TIME FOR PARTS IN STOCK IS END OF NOVEMBER, 2020. WE WILL SEND YOU A SECOND NOTIFICATION LETTER AS SOON AS THE NEW REPLACEMENT FASTENER IS AVAILABLE." MY PROBLEM IS THAT I AM A U.S. GOVERNMENT CIVILIAN EMPLOYEE PREPARING TO RELOCATE FROM ITALY TO THE U.S. I SHIPPED THIS CAR TO ITALY FROM THE U.S. IN NOVEMBER 2018. THE SHIPPING COMPANY WILL NOT SHIP A CAR WITH AN OPEN RECALL. I NEED SOMETHING IN WRITING THAT ACCURATELY REFLECTS THE RECALL STATUS; "RECALL INCOMPLETE" OR "RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE"?

THE MANUFACTURER HAS NOT CORRECTED A KNOWN RECALL. NOR HAVE I RECEIVED AN UPDATE. THE RECALL NOTICES STATE THERE IS NOT YET PARTS AVAILABLE TO CORRECT IT. BUT ACCORDING TO THE NHTSA WEB SITE VIN LOOK-UP, THE RECALL IS LISTED AS RECALL INCOMPLETE . WHEN IF THERE IS NO FIX AVAILABLE IT SHOULD BE LISTED AS RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE . WE HAVE RECEIVED RECALL NOTIFICATIONS, THE FIRST ATTACHMENT. WE HAVE NOT RECEIVED A FOLLOW-UP NOTIFICATION FOR EITHER RECALL NOTICES. IN THE ONE FOR NHTSA RECALL 19V849 (RECALL R89978: DOOR LATCHES) STATES: "UNFORTUNATELY AT THIS TIME, REPLACEMENT PARTS ARE NOT AVAILABLE FOR THIS REPAIR. PLEASE BE ASSURED THAT VOLVO IS WORKING TO SECURE THE NEEDED REPLACEMENT DOOR LATCHES AS SOON AS POSSIBLE. WE WILL SEND YOU A SECOND NOTIFICATION LETTER AS SOON AS THE REPLACEMENT DOOR LATCHES ARE AVAILABLE." MY PROBLEM IS THAT I AM A U.S. GOVERNMENT CIVILIAN EMPLOYEE PREPARING TO RELOCATE FROM ITALY TO THE U.S. I SHIPPED THIS CAR TO ITALY FROM THE U.S. IN NOVEMBER 2018. THE SHIPPING COMPANY WILL NOT SHIP A CAR WITH AN OPEN RECALL. I NEED SOMETHING IN WRITING THAT ACCURATELY REFLECTS THE RECALL STATUS; "RECALL INCOMPLETE" OR "RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE"?

ON OR ABOUT 12/04/2019 DURING A FLASH RAIN STORM LAST WINTER, MY HUSBAND AND I WAS HEADED HOME ON THE 215 FWY NORTHBOUND IN SAN BERNARDINO, CA WHEN THE CENTER DOME AREA AND THE ELECTRIC SUNROOF INSIDE OUR CAR BEGIN POURING IN HUGE AMOUNTS OF VERY COLD RAIN WATER ON US AND ON THE DASHBOARD, STEREO CONSOLE, GEAR SHIFTER, FLOOR AND SEATS. UNTIL IT WAS SAFE TO EXIT THE FREEWAY, MY HUSBAND TRIED TO SOAK UP AS MUCH OF THE LEAKING RAINWATER AS HE COULD WITH HIS COAT BUT THE WATER CONTINUED TO POURING INTO THE CAR. ONCE IT WAS SAFE TO EXIT THE FREEWAY, WE PULLED INTO A GAS STATION AND EXAMINE THE SUNROOF TO MAKE SURE IT WAS SHUT PROPERLY, WHICH IT WAS, NOT UNDERSTANDING WHY THIS WAS HAPPENING, HE AND I USED AS MANY PIECES OF NAPKINS AND CLOTH THAT WE COULD FIND TO SOP UP AS MUCH WATER AS WE COULD AND AS BEST AS WE COULD. WE DROVE ON THE STREETS THE REMAINING FEW MILES TO GET HOME BECAUSE IT WAS MUCH SAFER TO DO SO AT THIS POINT. LATER, WE RESEARCHED AS MUCH AS WE COULD FIND OUT ABOUT THE PROBLEM VIA ONLINE COMPLAINTS AND REVIEWS FROM OTHER VOLVO OWNERS. WE THEN TRIED ONE OF THE FIXES OFFERED: CLEARING POTENTIAL DEBRIS FROM THE SUNROOF DRAIN HOSES. HOWEVER, WHEN WE TOOK THE CAR TO A DRIVE-THRU CARWASH SHORTLY AFTERWARDS, THE EXACT SAME THING HAPPEN. WE ARE LOOKING FORWARD TO SELLING THE VOLVO, BUT DUE TO THE LEAKY CENTER DOME AND SUNROOF, THERE IS NO WAY WE WILL CONSIDER SELLING THE CAR WITHOUT DISCLOSING THIS SAFETY ISSUE TO THE NEXT BUYER, EVEN THOUGH WHEN WE PURCHASED THE CAR IN 2013, THE DEALER WHO SOLD IT TO US DID NOT TELL US ABOUT THE SAFETY DEFECT. UNDOUBTEDLY, IF CAUGHT OFF GUARD WHILE DRIVING (I.E. WITHOUT A PASSENGER'S HELPING HAND), NOT KNOWING ABOUT THE DEFECT MAY RESULT IN A MAJOR ACCIDENT OR FATALITY. PLEASE HELP!!!