VOLVO Complaints

I OWN A 2013 XC 60. IT HAS ADHESIVE FAILURE ON THE WINDSHIELD. IT HAS BEEN THIS WAY FOR OVER TWO YEARS. EVERYWHERE I TAKE MY VEHICLE THEY TELL ME THAT IT IS PROBABLY THE SUNROOF LEAKING. (SAFELIGHT WHO VOLVO SAID I SHOULD USE) WE HAVE CHECKED ALL THE SUNROOF DRAINS AND IT IS NOT THE SUNROOF IT IS 100% MANUFACTURE DEFECT. I WAS TOLD BY ONE VOLVO DEALERSHIP THAT THEY WOULD CONSIDER PULLING IT OUT FOR ME BUT IF THE WINDSHIELD BROKE I AM RESPONSIBLE FOR A NEW WINDSHIELD. THEY ACKNOWLEDGE THAT THEY HAVE HAD MULTIPLE COMPLAINTS ON THIS YEAR MAKE AND MODEL FOR THE WINDSHIELD LEAKING. I DO BELIEVE THIS SHOULD BE RECALLED. MY CAR GROWS MOLD IN THE FLOORBOARD FROM IT LEAKING SO BADLY. SO I HAVE TO CONTINUE TO SHAMPOO OUT SO THAT MY FAMILY AND CHILDREN DO NOT GET SICK.

AFTER DRIVING AND I HAD PARK MY CAR DOORS WOULD NOT OPEN. I HIT THE UNLOCK BUTTON BUT I COULD NOT OPEN DOORS. I ROLLED DOWN THE WINDOW AND TRIED TO OPEN FROM THE OUTSIDE BUT DOORS WOULD NOT OPEN. I CONTINUE TO HIT THE UNLOCK BUTTON BUT WOULDN'T OPEN. I CLIMB OUT THE WINDOW AND TRIED TO OPEN FROM THE OUTSIDE STILL WOULD NOT OPEN. SO I CLIMB BACK INSIDE THROUGH THE WINDOW AND DROVE CAR HOME. WHEN I GOT HOME AND I HIT THE UNLOCK BUTTON I WAS ABLE TO GET OUT. THIS HAS HAPPEN A FEW TIMES. I TOOK IT TO THE DEALERSHIP AND EXPLAIN THE PROBLEM BUT THEY SAID THERE WAS NOTHING WRONG G WITH THE CAR. THIS IS AN NCONVENIENCE BECAUSE I NEVER KNOW WHEN IT WILL HAPPEN. THE LAST TIME IT HAPPEN WAS DECEMBER 18 2020. I DECIDED TO LOOK UP THIS ISSUE TO SEE IF OTHER CAR OWNERS HAVE HAD THIS PROBLEM AND DECIDED TO WRITE A COMPLAINT

MY WINDSHIELD IS LEAKING FROM TWO AREAS ON THE TOP ON THE DRIVER'S SIDE. THERE ARE NO OBVIOUS CRACKS OR SCRATCHES WHICH LEADS ME TO BELIEVE THAT THE SEAL IS DEFECTIVE. AS THIS IS PART OF THE VEHICLE'S STRUCTURAL INTEGRITY AND WITHOUT A CRACK, THIS IS A MANUFACTURER'S DEFECT AND MANY OTHERS HAVE COMPLAINED ABOUT THIS AS WELL.

DURING RAIN, THE DRIVER'S SIDE OF THE WINDSHIELD LEAKS. WITH RESEARCH OF THE ISSUE, MANY PEOPLE HAVE COMPLAINED. THE PROBLEM IS PRESENT DUE TO A PRIMER ON THE GLASS THAT IS FAILING. THIS BLACK PRIMER IS APPLIED IN A THIN LAYER TO THE WINDSHIELD. THE ADHESIVE BEING USED BY VOLVO, REQUIRES THIS PRIMER PROMOTE A PROPER BOND BETWEEN THE GLASS AND THE ADHESIVE (POLYURETHANE). HOWEVER, THIS PRIMER IS SEPARATING FROM THE GLASS. THE BIGGEST CONCERN VOLVO OWNERS SHOULD BE AWARE OF IS NOT THE POTENTIAL OF A WATER LEAK. THE WINDSHIELD IS A STRUCTURAL COMPONENT OF THE VEHICLE. IF THE WINDSHIELD IS NOT BONDED TO THE VEHICLE PROPERLY IT WILL COMPROMISE THE SAFETY OF THE OCCUPANTS IN THE EVENT OF AN ACCIDENT. THE WINDSHIELD SUPPORTS THE AIRBAGS UPON DEPLOYMENT, CRUMPLE ZONE FUNCTION DURING A COLLISION, AND THE ROOF IN THE EVENT OF A ROLLOVER.

OVER A PERIOD OF THE LAST 45 DAYS ON TWO SEPARATE OCCASIONS,IN RAIN, AT HIGHWAY SPEED OF 55MPH+, THE OVERALL PERFORMANCE OF THE DRIVER INPUTS FAILED TO FUNCTION. WHEN DRIVING, TURNING THE WHEEL TO LEFT/RIGHT TO CHANGE LANES OR PULL TO THE SLOW LANE; MADE THE CAR FEEL AS IT WANTED TO SPIN OUT UNCONTROLLABLY.TO MOVE THE STEERING WHEEL LEFT, THE CAR WANTED TO GO RIGHT. WHEN GOING STRAIGHT THERE WAS A WOBBLY UNSTABLE FEELING, AND WAS NOTICEABLE TO PASSENGERS IN THE CAR. THE ISSUE DID NOT OCCUR AT LOWER SPEEDS AND CAR PERFORM NORMALLY. THE SENSATION WAS SIMILAR TO THE INPUT ON A BOAT. THE ONLY CORRECTION WHICH WORKED WAS TO SLOW DOWN TO 40-45 AND TAKE SIDE ROADS. AT LOWER SPEEDS BRAKE TESTING AND OTHER MANEUVERS WERE PERFORMED WITHOUT ISSUE.

A MONTH AGO PURCHASED A 2013 VOLVO XC60 FROM A USED CAR DEALERSHIP. ON 12/9/19 THE AIRBAG ICON APPEARED WHICH SAID," SRS AIRBAG SERVICE URGENT." SINCE I LIVE IN NEW YORK AND BOUGHT THIS VEHICLE OUT OF STATE IN ( VIRGINIA) , I CALLED A VOLVO DEALERSHIP NEAR ME ABOUT THE PROBLEM. THEY CONFIRMED THAT THE PREVIOUS OWNER THAT PURCHASED THE VEHICLE HAD ANSWERED THE RECALL AND IT WAS THAN FIXED IN 2015. I TOLD THEM IF THAT WAS THE CASE , THAN WHY IS THIS PROBLEM HAPPENING AGAIN, AND IS 2019. I ALSO EXPLAINED TO THEM THAT THIS APPEAR TO BE A DEFECTED ISSUE WITH THIS MODEL SINCE THE SAME PROBLEM IS OCCURRING AGAIN OR IT WAS NEVER ADDRESS PROPERLY IN THE FIRST PLACE BY VOLVO. THIS IS A SAFETY ISSUE A RISK AND CONCERN , IF I'M IN AN ACCIDENT THERE IS A GOOD CHANCE THE AIRBAGS WILL NOT DEPLOY LEADING TO INJURY OR DEATH.

THE TRUNK WOULD NOT OPEN WITH THE KEY FOB. ANOTHER TIME, THE CAR DRIVER DOOR WOULD NOT LOCK. WHEN THE DRIVER DOOR WAS OPENED, THE CAR ALARM WOULD GO OFF. THE DEALER REPLACED THE LOCKING MECHANISM.

TL* THE CONTACT OWNS A 2017 VOLVO XC60. THE CONTACT STATED THAT THE STEERING WHEEL FAILED TO TURN. THE VEHICLE WAS TAKEN TO SMOLISH VOLVO (20360 GRANDVIEW DRIVE BEND, OREGON 97701, (541)-639-3005) TO BE DIAGNOSED. THE DEALER REPLACED THE STEERING WHEEL COMPUTER SENSOR, THE STEERING WHEEL RACK, AND THE STEERING WHEEL FLUID RESERVOIR; HOWEVER, THE REPAIRS DID NOT CORRECT THE FAILURE. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 191112-000964. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.

LEAK IN RADIATOR HOSE CAUSED CAR TO LOOSE ENOUGH WATER IN RADIATOR TO CAUSE ALARM

WITHOUT PRECEDING EVENT, THE ELECTRICAL SYSTEMS MONITORING THE CAR-CHECK ENGINE LIGHTS, GAS GAUGE, VEHICLE RANGE, TIRE PRESSURE ETC HAVE CEASED TO FUNCTION. THE CAR WAS STATIONARY AT THE TIME THIS OCCURRED.