VOLVO Complaints

THE KEY DOES NOT TURN ALL THE WAY TO TURN THE IGNITION - IT'S LOCKED AFTER TURNING I AND II (NOT TO III). I HAD TO HAVE THE CAR TOWED. I COULD HAVE BEEN STRANDED IN AN UNSAFE AREA. I CALLED VOLVO CUSTOMER SERVICE, BUT I WAS TOLD IT'S NOT UNDER WARRANTY ANYMORE. I WENT TO YOUTUBE AS TO HOW I COULD FIX IT AND FOUND OUT QUITE A FEE S40 OWNERS HAVE SIMILAR PROBLEMS. I WAS TOLD THAT THE COST TO FIX THIS WOULD RUN ABOUT $1000. I FOUND A WAY TO GET AROUND MAKING IT WORK BY REMOVING THE STEERING COVER, PULL THE IGNITION SWITCH WITH A SCREW DRIVER. WITHOUT THE KEY ON THE IGNITION, IT STILL POSES A SAFETY ISSUES BECAUSE WHAT IF THE STEERING LOCKS WHILE I AM DRIVING? ANOTHER ISSUE IS THE SUSPENSION: THE CAR FEEL AS IF IT'S FALLING APART. TWICE WE SPENT OVER A THOUSAND FOR EACH OCCURRENCE. I'M QUITE CERTAIN THERE HAVE A FEW COMPLAINTS ON SIMILAR ISSUES. I WOULD APPRECIATE IT VERY MUCH IF YOU COULD KEEP ME IN THE LOOP IF ISSUES COME UP ON THIS MAKE, MODEL AND YEAR WE STILL OWN AND KEEP ON DRIVING. I ALMOST FORGOT, ONE OF THE HEAD LIGHTS DOES NOT AND EVEN SIMPLE REPLACING WITH ONE AFTER A BULB, STILL DOES NOT WORK. I GUESS IT NEEDS A TRIP TO THE DEALERSHIP FOR THEM TO FIGURE IT OUT. AFTER ALL, SUDDEN HEADLIGHT FAILURE WHILE DRIVING AT NIGHT, IS A SERIOUS SAFETY ISSUE. THANK YOU IN ADVANCE FOR CONSIDERING TO TAKE MY ISSUES.

I WAS AT THE DENVER CAR SHOW AND LOOKED AT THIS MODEL. WITH THE REAR HATCH UP THE REAR SEATS CAN BE FOLDED DOWN VIA A BUTTON/LATCH WHEN REACHING IN TO THE BACK. THE REP DEMONSTRATED THIS MANEVER AND THE SEATS RELEASED SO FORCEFULLY WITH A SLAM THAT IT COULD (AND EVENTUALLY WILL) INJURE OR KILL A CHILD OR PET SEVERELY. I WAS SHOCKED AT THE SNAP-LIKE, FORCE AND LOUD BANG ONTO THE SEAT ONCE RELEASED. WHEN STANDING ON THE GROUND AND REACHING IN THE BACK OF THE VEHICLE ONE ALSO CAN NOT SEE WHAT IS IN THE BACK SEAT BEFORE PUSHING THE BUTTON MAKING MATTERS WORSE.

WE SMELLED A GASOLINE ODOR AND THE "CHECK ENGINE" LIGHT CAME ON SO WE TOOK OUR VOLVO TO A DEALER TO INSPECT. THEY SAID THAT THERE WAS A CRACK IN THE TOP OF THE FUEL TANK. I AM THE ORIGINAL OWNER AND HAVE TAKEN METICULOUS CARE OF THIS VEHICLE SO THAT SOUNDED VERY STRANGE. THE CAR ONLY HAS 108,000 MILES IN 15 YEARS. I NOW SEE WHERE THIS MODEL WAS RECALLED FOR FUEL PUMP REPLACEMENT SEVERAL YEARS AGO BUT IT WAS WHILE I WAS OUT OF THE COUNTRY FOR TWO YEARS (2004-2006) ON A PROJECT FOR MY EMPLOYER. I HAD MY PARENTS KEEP THE CAR WHILE I WAS GONE AND NONE OF US RECEIVED THE NOTICE ABOUT THE RECALL. SHOULDN'T VOLVO STILL HAVE TO HONOR THIS RECALL SINCE I WAS NOT AWARE OF IT AT THE TIME? ACCORDING TO YOUR RECALL CAMPAIGN 09V-483 MY CAR WOULD HAVE BEEN INCLUDED IN THE RECALL GROUP, ALTHOUGH MY VIN NUMBER DOESN'T SHOW UP UNDER THE RECALLS NOW...COULD IT BE THAT THE CAMPAIGN IS OVER SO IT DOESN'T SHOW UP NOW? VOLVO CUSTOMER CARE KNEW ABOUT THIS PROBLEM WHEN I CALLED THEM ON FRIDAY BUT ARE HEMMING AND HAWING ABOUT DOING ANYTHING ABOUT IT. IT SEEMS A CRACKED FUEL TANK COULD CATCH FIRE.

WHEN COLD SOMETIMES NOT ABLE TO SHIFT FROM PARK TO ANY OTHER GEAR OR NEUTRAL. AFTER DRIVING, ABLE TO SHIFT FROM DRIVE OR REVERSE BACK TO PARK BUT GET MESSAGE SAYING "CAR IS NOT IN PARK - SHIFT TO PARK". WHEN IN NEUTRAL SOMETIMES NOT ABLE MOVE SHIFTER FROM NEUTRAL TO DRIVE OR PARK. WHEN CONTACTED DEALER FOR SERVICE THEY SEEMED TO BE FAMILIAR WITH THE PROBLEM. MY CONCERNS ARE NOT BEING ABLE TO DRIVE CAR ON DEMAND, AS WELL AS NOT KNOWING IF CAR IS TRULY IN PARK OR NOT.

THE PLASTIC HANDLE OF THE OIL DIPSTICK CAME OFF CAUSING HALF OF THE OIL DIPSTICK TO BE IN THE DIPSTICK TUBE THE CAR WAS NOT MOVING IT HAPPENED WHILE CHECKING THE OIL LEVEL MAKING SURE THERE WAS OIL IN THE CAR MAKING SURE THAT THE ENGINE WILL NOT SEIZE WHILE DRIVING

CRACKED WINDSHIELD EVEN WITH LESS THAN MINOR CHIP. THE CAR WAS DRIVING AT 68MPH ON A STRAIGHT HIGHWAY ON A 'CLIP' SOUND WAS HEARD HITTING THE WINDSHIELD. AFTER 10 MINUTES A 14 INCH CRACK WAS NOTED FROM THE TOP EDGE TO THE CENTER OF THE WINDSHIELD. THE CAR HAS <2000 MILES ON IT. IS THE QUALITY OF WINDSHIELD WORSE IN CARS WITH DRIVER ASSISTANCE PACKAGES. HAVE DRIVEN DIFFERENT VEHICLES WITHOUT DRIVER ASSISTANCE AND NEVER ENCOUNTERED SUCH AN INCIDENT. THE EXTENT OF CRACK WITH A CHIP (WHICH IS NOT EVEN VISIBLE), IS QUITE SURPRISING. I HOPE NHTSA WILL LOOK INTO THIS. IS THIS ISOLATED TO THIS VEHICLE MANUFACTURER OR WITH MOST MANUFACTURER WINDSHIELDS WITH DRIVER ASSISTANCE PACKAGES. THIS MAY BE LIFE-THREATENING IF THE GLASS IS NOT STRONG ENOUGH AND SHATTER WITH SUCH MINOR ROAD HAZARDS.

SERVICE LIGHTS SCROLL IN SPORADIC MOTION FLIPPING THROUGH CONSTANT ALERTS, CHECK ENGINE LIGHT, AIR BAG LIGHT, CONSTANT ELECTRICAL PROBLEMS GOING ON, FUEL DOOR WONT OPEN, BOTH FRONT SEATS HAVE ELECTRICAL PROBLEMS, OBVIOUS BURN THRU ON PASSENGER SIDE INDICATES ITS BEEN OVERHEATED AND DANGEROUS. EVERYTIME I'VE TAKEN IT IN THE SHOP THEY SAY THERE ARE NO RECALLS - YET PLENTY OF COMPLAINTS OVER FIRES WITH SEATS. CAN'T USED HEATED SEATS AT ALL. ENGINE SEEMS TO REMAIN INCONSISTENT IN SPEED, DASHBOARD LIGHTS GO COMPLETELY OUT AND THE ELECTRICAL ISSUES AFFECT BACK BRAKE LIGHTS. THE ELECTRICAL ISSUES BOUNCE IN CYCLES TO WHERE NO ONE CAN DETECT THE PROBLEMS. CHECK ENGINE LINE CONTINUES TO HAVE TO BE RESET AND SERVICE LIGHTS CONTINUALLY SEND SCROLLED WARNING TO PULL OVER. ALREADY HAD VEHICLE TOWED AND CAN'T TRUST VEHICLE WILL START. ALWAYS A WIRING ISSUE INVOLVED. THE CAR IS IN THE SHOP NOW AGAIN. 3/16/18 (SAME ISSUES)

OWNER ON INTERSTATE AT POSTED SPEED (65) HEARD EXPLOSIVE SOUND OF THE SUNROOF EXPLODING. NO OTHER CARS WERE AHEAD OR ALONGSIDE, AND NO EVIDENCE OF A THROWN OR DROPPED OBJECT WAS APPARENT AT THAT TIME OR AFTERWARD. FORTUNATELY THE SUNSHADE SHIELDED HER FROM MOST OF THE BROKEN GLASS. DEALER CALLED IT AN 'ACT OF GOD' AND WOULD NOT HONOR A WARRANTY CLAIM FOR THE DAMAGE ' ESTIMATED AT OVER $1,100. INSURANCE COMPANY IS COVERING ALL COSTS, INCLUDING RENTAL CAR, UNTIL REPAIRS ARE COMPLETED.

VEHICLE SMELLS LIKE GASOLINE WHEN STOPPED AND PARKED, AND WHEN DRIVING. THE SMELL SEEMS TO BE STRONGEST AT THE RIGHT REAR OF THE VEHICLE WHEN PARKED OUTSIDE. WHEN PARKED IN THE GARAGE, THE GASOLINE SMELL WOULD BE EXTREMELY STRONG AND START COMING INTO THE HOUSE. IT WAS SEVERE ENOUGH I OPENED THE GARAGE DOOR MANUALLY BECAUSE I WAS AFRAID OF BLOWING UP THE ENTIRE HOUSE. IT IS NOW STAYING PARKED IN THE DRIVEWAY BECAUSE THE SMELL IS SO BAD. THERE IS A RECALL ON CERTAIN VIN NUMBERS, HOWEVER VOLVO SAYS MINE IS NOT AFFECTED BY THE RECALL THAT WOULD FIX THE SMELL. THE RECALL APPEARS TO HAVE BEEN SET UP BY STATE IN WHICH THE VEHICLE WAS ORIGINALLY PURCHASED, NOT NECESSARILY VEHICLES WITH THE PART IN QUESTION. THE STATE WHERE THE VEHICLE HAS BEEN SINCE 2001 IS VIRGINIA. I SPOKE WITH MY LOCAL DEALERSHIP, WHO SIMPLY SAID TO BRING IT IN AND THEY COULD DIAGNOSE IT AT THEIR NORMAL RATES, AND THEY WOULD CHARGE FULL PRICE FOR PARTS AND LABOR. SPEAKING WITH A VOLVO USA REPRESENTATIVE GOT ME A BIT FURTHER WITH A 30% OFF PARTS COUPON. WHILE A NICE GESTURE, IT WOULD HAVE BEEN NICE TO INCLUDE VEHICLES THAT FELL OUTSIDE LISTED RECALLED VIN NUMBERS ON A CASE BY CASE BASIS. AT ANY RATE, THIS IS NOT AN OPTIONAL REPAIR, AS A GAS SMELL INDICATES GASOLINE VAPORS, WHICH ARE HIGHLY EXPLOSIVE.

MY WIFE AND I PICKED UP OUR NEW VOLVO XC60 T8 A WEEK AGO AND WE TRIED THE PARK ASSIST PILOT FUNCTION FOR THE FIRST TIME LAST NIGHT IN OUR APARTMENT'S GARAGE. WE TURNED ON THE PARK ASSIST PILOT FOR PERPENDICULAR PARK AS WE LOOKED FOR A PARKING SPOT. AFTER THE CENTRAL MONITOR INDICATED A SPOT HAS BEEN FOUND, I PUT THE GEAR IN REVERSE AS ADVISED AND PLACED MY FOOT ON THE BRAKES AS THE CAR BEGINS TO DO ITS JOB. THE CAR BACKED UP AND ATTEMPTED TO TURN INTO THE PARKING SPOT; HOWEVER, IT ACCELERATED AND TURNED SO QUICKLY THAT BEFORE I COULD REACT, THE BACK BUMPER AND LEFT BRAKE LIGHTS HAVE HIT THE COLUMN BESIDE THE PARKING SPOT. THERE HAS BEEN NO INDICATION OF ANY OBSTRUCTION WHEN IT WAS BACKING AND TURNING INTO THE SPOT. IN REMINISCENT, I THINK THE ONLY THING I COULD'VE DONE WAS PRESS ON THE BRAKE SOONER; HOWEVER, THE BACKING AND TURNING OCCURRED SO ABNORMALLY ABRUPT THAT THERE WAS NO TIME TO REACT. MY WIFE AND I BOTH AGREE THAT THE MOVEMENT WAS SO SUDDEN AND FAST THAT IT FELT LIKE THE CAR WAS OUT OF CONTROL. THE FORTUNATE THING WAS THAT WE DID NOT HIT ANY OTHER CAR OR PEOPLE OR DAMAGE OUR BUILDING'S STRUCTURE. AFTER THE INCIDENT, I DO NOT FEEL CONFIDENT ABOUT THE PARK ASSIST PILOT FEATURE AND WILL NOT RECOMMEND OTHERS TO USE IT. WE HOPE THIS REPORT WILL LEAD TO AN INVESTIGATION OF THE VEHICLE'S PARK ASSIST PILOT SYSTEM AND PREVENT MORE SERIOUS ACCIDENTS FROM HAPPENING TO OTHERS. EVEN THOUGH DRIVERS ARE ADVISED TO PUT THEIR FOOT ON THE BREAK DURING ITS USE, IT WOULD BE VERY HELPFUL IF THE REVERSE SPEED COULD BE AUTOMATICALLY RESTRICTED TO THE ADVISED 4MPH. ADDITIONALLY, THE CAR HAS ALREADY BEEN EQUIPPED WITH MANY SENSORS THAT PREVENT COLLISIONS DURING DRIVING AND MANUAL PARKING. THESE SENSORS CAN READILY BE USED TO SENSE OBSTRUCTION DURING PARK ASSIST PILOT AND STOP THE VEHICLE WHEN THEY ARE TRIGGERED. HOWEVER, THEY HAVE FAILED IN OUR CASE TO PREVENT THE COLLISION.