VOLVO Complaints

This vehicle is an electric vehicle and driven primarily in one pedal drive. When stopped, without any input to the accelerator, it will sometimes start moving forward. This has happened at least fifty times in the 2.5 years I have owned this vehicle. I have been fortunate enough to not strike another car (or pedestrian) at a stop light when the car will suddenly start moving forward, but there have been a few close calls. I see in Volvo support forums that this is a known problem and I hope the there can be an investigation. Have brought this with the manufacturer to no avail.

Gaps in the sunroof seal caused water to drain from the sunroof to the interior, electrical panel, firewall panel of the car and batteries. All electrical components are damaged because of the water. My car died on a very busy road on Dec. 31, 2024. It is an extremely dangerous rd. I could not leave the vehicle because my special needs son was with me and scared to get out. The car was looked at by the Volvo dealer service manger where we bought the car in Oct., 2023 and has confirmed all damages caused by a deteriorating sunroof seal. ( 2020 model) insurance is planning to look at it but because of the water damage in the interior, the car interior needs to be stripped to check for other damage, corrosion. Warning lights came on a few seconds before the car stopped/ died so there was no time to get to a safe place. Police were on the scene and had to have the car towed out of the way of traffic.

Constant malfunction of Infortainment center. Turn indicators do not always work. Lately braking error messages. Volvo said it needs software updates. That has been done multiple times. This time it lasted several days and was completely black. You cannot see any information. No radio, no Bluetooth, no GPS, no data on car systems. Car has had problems for almost 2 years and excuse is always the software.

On Saturday, [XXX], I drove from Woodbridge, VA to Fairfax, VA without any issues or error messages. Car was parked and locked for approximately 2 1/4 hours. When I came back out to the car and opened the door, the display behind the steering wheel stated "System communication fault. Pilot Assist deactivated. Find a place to stop and select P to park. When parked, the system will reset." I followed the directions as specified in my parking spot without any change. I moved the car to another location in the parking lot and repeated the process as directed without any change. I then got out of the car, locked the car, walked away from the car so that I was well out of range of the car, and then came back to the car. Despite these efforts, when I unlocked the car with my Key Tag and got back in, I was not able to get the message to clear. This resulted in the following issues: (a) No speedometer on the display or in the HUD; (b) No green graphic for the turn signals to indicate that they were working; (c) No display of information concerning cruise control, headlight function or windshield wiper settings; (d) Speed limit sign reading in HUD was stuck on 25 mph even though I was driving on roads with higher speed limits (e.g., [XXX] - 45 mph and [XXX] - 55 mph); and (e) Center stack stated "1 serious issue detected - Emergency Call System fault - book a service". The car was driven this way from Fairfax, VA to the Service Department of the Volvo dealership with no change and when I left, the cluster behind the steering wheel and the center stack were still in the same condition. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

At 164 miles on the odometer, I had the following issues: a. Received a message that the active high beam was not available and that it would be necessary to run the wipers to clean the front camera. I ran the wipers with washer fluid to clear the camera as instructed, but it did not clear the error message during the drive cycle; b. Car has Driver Support System Fault; and c. Car has Lane Keeping Aid Fault later in drive cycle which turned off the lane keeping aid function. Car was taken to dealership on 12/23/2024 and returned to me on 1/2/2025.

The 12-volt battery has failed on 5 occasions. Each time, I tried to unlock the vehicle after being away from it for a short period (e.g., 5-40 minutes). I had to use the manual key to unlock the vehicle, but the vehicle wouldn't start. I had the vehicle towed 4 times. One time it started on its own. I have taken the vehicle to my Volvo dealership 3 times for this issue. The most recent time this happened the dealership instructed me to have Volvo Roadside Assistance tow the vehicle to the dealership, even though the vehicle was 91 miles from the dealership. The tow operator confirmed to me that the car wouldn't operate, and that she reported this to the dealership. Still, because the dealership has be unable to replicate the problem, it refuses to replace the 12-volt battery system. There have been no warning lights. This is a safety issue because it has occurred at night, far from my home and outside of mobile phone coverage. I am also concerned that it may occur while I am driving, although that has not occurred.

Backup camera not working: Repeated get no backup camera image - just see a black screen with message "Camera unavailable" or "Camera temporarily unavailable". This happens more often than the camera works. Seems to be related to OTA software update - had no camera problems for a most of the year and then after an OTA the camera issues began.

The contact owns a 2020 Volvo S60. The contact stated that while at a stop light, the vehicle erroneously drove forward and crashed into a second vehicle. The contact indicate that during the crash the collision avoidance feature did not activate. No injuries were reported. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not determined. The manufacturer and local dealer were notified of the incident. The failure mileage was 16,000.

When I try to back the car out of parking lot, it shows "Camera temporary unavailable". The problem disappears sometime. It is a new car and this has happened a couple of times already.

Vehicle with 34,000 miles has started to have surging of rotors when applying brakes at 33,000. Vehicle has had brake disc kit replaced due to warping at 13,058 miles. Vehicle had brake disc kits and front and rear brake rotors replaced due to high spots for pad engagement at 22,996 miles. The vehicle has a continuous problem with brake/rotor system!