VOLVO Complaints

BOUGHT THIS VOLVO BRAND NEW, HAVE KEPT UP WITH ALL SERVICE WORK. AT 64,000 THE TRANSMISSION FAILED WITHOUT ANY WARNING. COST $4,000 TO REPLACE. THE VOLVO DEALERSHIP WHERE I PURCHASED THIS CAR REFUSED TO RESPOND IN ANYWAY. THE WARRANTY HAD EXPIRED AT 50,000. I FELT THAT THE DEALER SHOULD HAVE RESPONDED IN SOME WAY. THEY TOLD ME THEY WENT TO THE VOLVO REP., BUT I HAVE NO WAY OF KNOWING WHETHER THEY DID OR NOT. THIS IS MY FIFTH VOLVO, PURCHASED FOUR FROM THIS DEALER. THIS WILL BE MY LAST. THEY WERE UNCOOPERATIVE AND UNRESPONSIVE. THEY SAID THE VOLVO GUY HAD REFUSED TO EVEN LOOK AT MY VEHICLE.*AK

I HAVE A 1997 VOLVO 850R THAT IS CURRENTLY EXPERIENCING PROBLEMS WITH THE ABS/TRACS SYSTEM - THE LIGHTS CAME ON FOR THE ABS AND THE TRACS SYSTEM. IN RESEARCHING MY PROBLEM IT HAS BECOME APPARENT THAT THE 850 VOLVO IS KNOWN FOR FAILURES TO ITS ABS MODULE AND THE ENTIRE BRAKING SYSTEM IN GENERAL. THE AMOUNT OF INFORMATION THAT I HAVE BEEN ABLE TO FIND ON THIS COMMON PROBLEM LEADS ME TO BELIEVE THAT THIS SHOULD BE A RECALLED ITEM. APPARENTLY VOLVO NOW OFFERS A NEW AND IMPROVED ABS CONTROL MODULE (THAT THEY CHARGE DEARLY FOR) BECAUSE OF THE NUMEROUS PROBLEMS AND REPLACEMENTS OF THE OLD UNITS. VOLVO SHOULD BEAR THE EXPENSE OF REPLACING THESE UNITS. THIS IS CLEARLY A SAFETY ISSUE. WHEN THE ABS LIGHT IS ON, THE ABS IS NOT FUNCTIONAL. THE FAILURE ALSO CAUSES INTERMITTENT PULSATION IN THE BRAKES. THE SHEAR NUMBER OF THESE INSTANCES LEADS ME TO BELIEVE THAT IT IS AN OBVIOUS DESIGN FLAW. THIS SHOULD BE CORRECTED BEFORE SOMEONE GETS KILLED.*AK

WHEN THE VEHICLE WAS TURNED ON, THE AIR BAG LIGHT IMMEDIATELY CAME ON. THE AIR BAG LIGHT STAYED ON UNTIL THE DEALER EXAMINED THE VEHICLE. THE DEALER REPLACED THE AIR BAG MODULE WHICH FAIL TWO MONTHS LATER. *NM

THE TAILGATE LOCKING MECHANISM WAS DEFECTIVE, IT WILL NOT LOCK PROPERLY. ALSO, THE INSIDE PANEL WAS FALLING OFF. CURRENTLY, MANUFACTURER ISSUED A RECALL. HOWEVER, THIS VEHICLE WAS NOT INCLUDED DUE TO VIN. *AK RECALL#00V239000 *SC *JB

THE POWER STEERING PIPE MADE NOISE. *NM THERE WAS A NOISE DURING PARKING MANEUVERS OR TRAVELING AT EXTREMELY LOW SPEEDS COMING FORM THE FRONT OF THE VEHICLE. THE A/C WOULD NOT COOL AND THE BRAKES PULSATED. (IN RE TO ODI# 10038186) *SC *JB

WHILE DRIVING ABS LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND DROVE IT TO THE DEALER FOR INSPECTION. MECHANIC DETERMINED THAT ABS PUMP MOTOR NEEDED TO BE REPLACED. *AK

ON AUGUST, 26, 2004 THERE WAS A MAJOR MALFUNCTION IN OUR VOLVO XC90 (2004). WHILE DRIVING WITH 2 SMALL CHILDREN IN CAR SEATS AND 2 ADULTS ON A MAJOR HIGHWAY; SUDDENDLY, THERE WAS NO ACCELERATION IN THE GAS PEDAL AND THE STEARING WHEEL DID NOT FUNCTION. WE MANAGED TO SLOWLY MOVE TO THE SIDE OF THE ROAD FROM WHAT MOMENTUM WAS LEFT IN THE CAR, AND AVOID AN ACCIDENT. WE WERE OBVIOUSLY VERY SHAKEN UP, AND FIND THIS CAR COMPLETELY UNSAFE. IT HAS BEEN 3 WEEKS NOW GETTING THE RUN AROUND WITH THE CHERRY HILL, NEW JERSEY VOLVO DEALER. THEY SAID "THERE'S NOTHING WRONG WITH THE CAR". THE CAR IS UNSAFE FOR OUR FAMILY, AND PRESENTS A DANGER FOR OTHERS ON THE ROAD. WE ARE AFRAID IT WILL STOP DEAD AGAIN ON A MAJOR HIGHWAY WITH DEATH OR INJURIES OCCURING TO EITHER OURSELVES OR OTHERS. THE DEALER ASKED US WHAT WE WANTED "WE FINALLY SAID, (AFTER THEY SAID THEY'D GET US A NEW SUV AND DID NOT) THAT WE WANT OUR MONEY BACK ($3,000 DEPOSIT) AND WE DON'T WANT THIS CAR THEY SOLD US. TODAY, THEY MADE US TAKE THIS CAR BACK AND THEY ARE REFUSING OUR REQUEST TO REFUND OUR MONEY. ALSO, THE CAR WAS TOWED ON A FLAT BED TRUCK IN TO THE DEALER ON JULY 13TH, 2004 AS THE CAR DID NOT START.. "RELAYS WERE LOOSE IN THE ICM AND CEM ETC.," [WE HAVE THE SERVICE ORDER] ON THIS DAY, THE MESSAGE ON THE CAR SAID SOMETHING TO THE EFFECT "URGENT MALFUNCTION IN SUV AIR BAGS..." AND WE UNLOADED THE FAMILY AND IT WAS TOWED TO THE VOLVO DEALERSHIP. AND THE CAR'S 2 SIDE MIRRORS WORK ONE DAY AND NOT THE NEXT. TOMORROW I TAKE MATTHEW TO HIS FIRST DAY AT PRE-SCHOOL, AND I'M HALF THINKING WHAT IF SOMETHING HAPPENS TO THE CAR WHEN WE'RE DRIVING. IT'S AMAZING TO ME THAT VOLVO CAN LET ME LEAVE THEIR PARKING LOT WITH THIS CAR THIS EVENING, AND THE AREN'T TAKING SAFETY SERIOUSLY AT ALL. SO, AT 11:00 PM I AM UP LETTING THE NHTSA KNOW WHAT'S GOING ON. WE ARE WILLING TO HELP IN ANYWAY WE CAN. SINCERELY, THE LAWRENCE FAMILY.*AK

BRAKES DO NOT STOP THE CAR FOR THE FIRST FEW APPLICATIONS. PEDAL DOES NOT FADE. EXCESSIVE PEDAL PRESSURE REQUIRED. SOME OTHER YEARS OF THIS MODEL ARE BEING RECALLED FOR THE SAME COMPLAINT. NO CRASH, INJURIES OR ACCIDENT AS A RESULT OF FAILURE.*AK

MY CAR MAKES A THROBBING HUMMING NOISE CAUSING THE GAS PEDDLE TO VIBRATE WHILE ACCELERATING AT A SLOW SPEED. THE CAR WAS BROUGHT BACK TO THE DEALERSHIP FOR REVIEW AND THEY SAID IT WAS NORMAL. I BROUGHT IT TO ANOTHER DEALERSHIP FOR A SECOND OPINION. THE SHOP FOREMAN REVIEWED IT AND CONCLUDED THAT IT WAS NOT A NORMAL FEATURE OF THE CAR. THEY HAD A FIELD TECHNICIAN FROM THE MANUFACTURE TO LOOK AT THE CAR AND THEY DO NOT KNOW WHAT'S CAUSING THE NOISE. COINCIDENTLY, THEY HAD ANOTHER CAR OWNED BY VOLVO JUST LIKE MIND THAT MADE THE SAME NOISE AND VIBRATION. THEY CHANGED SEVERAL COMPONENTS IN THE DRIVE TRAIN FOR THAT VEHICLE BUT THE PROBLEM WAS STILL THERE. THE DEALERSHIP HAVE NO OTHER SPECULATIONS OR SUGGESTIONS OF WHAT TO DO NEXT. I FEEL UNSAFE WITH MY CAR SINCE VOLVO DOESN'T EVEN KNOW THE SOURCE OF THE PROBLEM. I CONTACTED CUSTOMER CARE CENTER AT THE VERY BEGINNING AND THEY DID NOT HELP MUCH. I CONTACTED THE PRESIDENT & CEO OF VOLVO NORTH AMERICA A COUPLE OF MONTHS AGO. I HAVE NOT HEARD FROM THEM. *AK

THE CONSUMER'S VEHICLE WAS TESTED AND FOUND TO HAVE HIGH LEVELS OF CARBON MONOXIDE. *NM BLACK SMOKE WAS BELCHING OUT OF THE EXHAUST PIPE. *SC THE TRANSMISSION FAILED. *JB