2003 WINNEBAGO ADVENTURER Complaints

FOR THE THIRD STRAIGHT YEAR I HAVE HAD TO TAKE IT MY 2003 WINNEBAGO ADVENTURER TO AN AUTHORIZED WORKHORSE SERVICE CENTER BECAUSE THE DASHBOARD AIR CONDITIONING WASN'T COOLING. EACH TIME THE REFRIGERANT WAS GONE, THEY SAID NO LEAKS COULD BE FOUND AND THEY JUST RECHARGED THE SYSTEM. THEY SAID THE "O" RINGS MIGHT BE DRYING UP OVER WINTER AND THEN THE REFRIGERANT IS LOST. I HAVE CONTACTED GENERAL MOTORS BECAUSE MUCH OF THE AIR CONDITIONING IS MOUNTED ON THEIR ENGINE. THEY TOLD ME IN A PHONE CONVERSATION THAT WORKHORSE HAS TO RECTIFY THE PROBLEM. I THEN E-MAILED WORKHORSE WITH MY PROBLEM. THIS IS THE RESPONSE I RECEIVED FROM THEM: THANK YOU VERY MUCH FOR YOUR EMAIL AND FOR CONTACTING WORKHORSE CUSTOM CHASSIS. WORKHORSE SUPPLIES THE CONDENSER, COMPRESSOR AND DRYER, WINNEBAGO SUPPLIES THE REST OF THE A/C. YOU MIGHT ALSO TRY CONTACTING WINNEBAGO. FOR OUR TECHNICAL ASSISTANCE GROUP (WORKHORSE), PLEASE FEEL FREE TO CALL 877 246. NEXT I CONTACTED WINNEBAGO, AFTER ALL, IT IS THEIR NAME ON THE SIDE OF THE MOTOR HOME. MY RESPONSE FROM THEM WAS THAT THERE WAS NOTHING THEY COULD DO AND TOLD ME TO CONTACT WORKHORSE. *NM

THE CONSUMER FEELS THAT THE COOLING SYSTEM INSTALLED BY THE WORKHORSE FACTORY IS INADEQUATE. *NM THE CONSUMER STATED THAT WORKGORSE SHOULD DO THE UPGRADE FREE OF CHARGE. THE CONSUMER ALSO STATED THAT THE NEW WORKHORSE LEATHER STEERING WHEEL FOR BETTER GRIP SHOULD BE INSTALLED FREE OF CHARGE. *TC

03 V 060 000/BRAKE SYSTEM WARNING INDICATOR:THE DEALER WAS UNABLE TO HONOR THE RECALL BECAUSE NO PARTS WERE AVAILABLE. *JB

CONSUMER COMPLAINED ABOUT BRAKE PROBLEM. WHEN APPLYING THE BRAKES, SOMETIMES THEY WORKED, AND SOME TIMES THEY DIDN'T OPERATE PROPERLY. ALSO, AT TIMES HAD TO PUMP THEM. SHE TOOK VEHICLE TO SEVERAL DEALERS, AND ONE DEALER ROTATED THE DRUMS, AND FOUND NO PROBLEM. CONSUMER STATED THAT SHE WILL TAKE THE VEHICLE TO THE MANUFACTURER.*AK

REF: 10042704. NVS 216 GMH. NEW MOTOR HOME WITH NUMEROUS SAFETY ISSUES. THE FOLLOWING ITEMS HAVE NOT BEEN FIXED: ALIGNMENT, TRAVEL DIRECTION (TRACKS TO THE RIGHT WHEN GOING DOWN THE ROAD), BANGING IN THE FRONT END, ELECTRONIC PROBLEMS IN DASH, TAIL PIPE INSTALLED INCORRECTLY, EASY CHAIR THAT CONTINUOUSLY ROCKS AND IS DISTRACTING. THE FOLLOWING ITEMS HAVE BEEN REPAIRED: HOLE IN DUST CAP ON LEFT FRONT WHEEL, WATER IN LEFT FRONT HEAD LIGHT, SOUND ON BACK UP MONITOR, FLORESCENT LIGHT COVERS FALLING OFF, BROKEN CUPBOARD LATCH, GAS LEAK ON GENERATOR, RUSTY LP GAS LINES, AND CLAMPS BROKEN ON LP GAS LINES. I HAVE BEEN TRYING FOR MONTHS TO GET A "NEW" MOTOR HOME PROPERLY REPAIRED. SOME OF THE ITEMS ARE APPEARANCE RELATED BUT MOST OF THEM ARE SAFETY ISSUES. I WILL ENCLOSE COPIES OF FILES THAT INCLUDE LISTS OF ISSUES AND SOME THINGS THAT HAVE BEEN DONE TO ATTEMPT REPAIRS. I BELIEVE THIS MOTOR HOME SHOULD NOT BE USED FOR LONG DISTANCE TRAVEL UNTIL PROPERLY REPAIRED. MY FAMILY AND FRIENDS FEEL I WAS TAKEN ADVANTAGE OF. FOR ME TO GET OUT OF THIS SITUATION, I WILL HAVE TO SELL OR TRADE TO ANOTHER UNSUSPECTING CONSUMER JUST AS HAPPENED TO ME. IF THIS HAD BEEN A USED MOTOR HOME, I WOULD HAVE THOUGHT IT HAD BEEN IN AN ACCIDENT. THE STRESS TO MY FAMILY AND ME AND THE DISAPPOINTMENT EXPERIENCED BY US AND OUR GRANDCHILDREN ARE INDESCRIBABLE. WE PLANNED ON TRAVELING TO THE SOUTH THIS WINTER BUT HAVE DECIDED NOT TO CHANCE THE TRAVEL WITH THIS MOTOR HOME.*AK

WILLIAM COUCH VS. WINNEBAGO INDUSTRIES.*MR CONSUMER ONLY USED THE MOTORHOME FOR TWO WEEKS AFTER PURCHASE. THE REST OF THE TIME IT WAS AWAITING REPAIRS. THE VEHICLE HAD OVER 30 SAFETY AND QUALITY ISSUES. CONSUMER SENT IN A CD AND PICTURES TO THE CEO; NUMEROUS EMAILS TO THE EMPLOYEES AND THE CONSUMER HAS HEARD NOTHING. CONSUMER WANTS THE MOTORHOME REPLACED PLUS REIMBURSE EXPENSES OR REFUND MONEY AND REIMBURSE EXPENSE AND TRADE IN VALUE OF ORIGINAL MOTORHOME. *PH *NLM