YAMAHA Complaints

I OWN A 2002 YAMAHA ROAD STAR WARRIOR THAT IS BEING RECALLED FOR TRANSMISSION PROBLEMS. YAMAHA HAS AGREED TO REPAIR THE BIKE BUT WILL ONLY OFFER A 90 DAY WARRANTY ON THE PARTS, NOTHING ON LABOR. THE REPAIRS ARE NOT AVAILABLE AND WILL NOT ACCORDING TO MY DEALER BE AVAILABLE UNTIL APRIL. MY BIKE WILL BE DOWN FOR AT LEAST 3 MONTHS. THE RECALL LETTER SAID THAT RIDING THE BIKE BEFORE THE REPAIRS ARE MADE COULD LEAD TO SERIOUS INJURY OR DEATH.*AK

RECALL ON THE YAMAHA ROAD STAR WARRIOR. YAMAHA HAS NOT RESPONDED TO THEIR OWN RECALL OF THE TRANSMISSION ON MY MOTORCYCLE. THE RECALL WAS ISSUED IN AUGUST 2003 AND PARTS ARE STILL NOT AVAILABLE. 6 MONTHS. I HAVE BEEN NOTIFIED BY YAMAHA OF THE RECALL AND HAVE BEEN TOLD NOT TO OPERATE THE MOTORCYCLE. 6 MONTHS. THIS IS UNACCEPTABLE. I REALIZE THE VEHICLE IS FOR PLEASURE AND IS NOT MY PRIMARY TRANSPORTATION. 6 MONTHS. THE RECALL LETTER WAS DATED JANUARY 9, 2004. THE RECALL WAS ISSUED AUGUST 2003. WHY DID YAMAHA WAIT 5 MONTHS TO SEND A LETTER. IT'S BEEN 6 MONTHS AND THEY STILL DON'T HAVE THE REPLACEMENT PARTS TO THE DEALERS FOR THE REPAIR WORK. *AK

YAMAHA HAS RECALLED MY MOTORCYCLE ACCORDING TO THE COMPANY DESCRIPTION OF RECALLED BIKES (ROAD STAR 2002, WHICH WAS CONFIRMED BY MY DEALER). WHEN I ASKED MY DEALER TO ORDER THE PARTS THEY REFUSED SAYING THAT YAMAHA DEMANDS A LETTER ACCOMPANY THE REQUEST FOR PARTS. I EXPLAINED THAT I HAVE NOT RECEIVED THE LETTER FROM YAMAHA AND I AM UNABLE TO REACH CUSTOMER SERVICE AS IT IS KEEPING ME ON HOLD FOR UP TO 25". THEY WILL NOT SCHEDULE THE REPAIR OR ORDER PARTS UNTIL I GET A LETTER. THERE ARE 27 BIKES ALREADY SCHEDULED FOR REPAIRS, AND THE LIST GROWS LONGER. AS THE BIKES CAN'T BE RIDDEN UNTIL REPAIRED, IT WILL TAKE MONTHS FOR MY DEALER TO GET TO MY BIKE, TOTALLY UNACCEPTABLE. I ALSO HEARD THAT YAMAHA IS NOT WARRANTING THE LABOR FOR RIPPING DOWN THE ENGINE ONLY THE PART THEY ARE REPLACING, IF TRUE THIS IS ABSURD. HAVING THEM RIP DOWN THE ENGINE FOR SOMETHING THAT WAS THEIR FAULT, AND NOT STAND BEHIND THE ENGINE REPAIR IS RIDICULOUS.*AK

THIS COMPLAINT RELATES TO YAMAHA'S FAILURE TO PERFORM RECALL REPAIRS TO A 2003 YAMAHA MIDNIGHT STAR (MOTORCYCLE) (SUBJECT TO A RECALL IDENTIFIED BY NHTSA CAMPAIGN ID NO. 03V309000) WITHIN A REASONABLE TIME AFTER DELIVERY OF THE VEHICLE FOR THOSE REPAIRS. THE RECALL WAS INITIATED ON AUGUST 22, 2003 FOR A RECALL INVOLVING THE VERY REAL RISK OF DEATH OR SERIOUS BODILY INJURY, YET WRITTEN NOTICE WAS NOT SENT OUT UNTIL MID-JANUARY, 2004. EVEN AFTER NOTICE WAS SENT OUT, HOWEVER, YAMAHA HAS NOT TAKEN SERIOUSLY THE REQUIRED RECALL. DESPITE IMMEDIATE DELIVERY OF THE MOTORCYCLE TO A YAMAHA-AUTHORIZED SERVICE CENTER PURSUANT TO THE INSTRUCTIONS IN THE NOTICE OF RECALL, NO REPAIRS HAVE BEEN MADE, AND THERE IS NO PREDICTION AS TO WHEN THEY WILL BE MADE. IN PARTICULAR, MY MOTORCYCLE WAS DELIVERED TO A YAMAHA-AUTHORIZED SERVICE CENTER OVER A MONTH AGO, YET THE REPAIRS HAVE NOT EVEN BEEN STARTED. THIS DOES NOT APPEAR TO BE A PROBLEM CAUSED BY THE DEALER, BUT INSTEAD BY YAMAHA'S FALURE TO MAKE RECALL REPAIR PARTS AVAILABLE. I HAVE BEEN INFORMED THAT THE PARTS MAY NOT BE AVAILABLE UNTIL AS LATE AS JULY 2004. THAT IS SIMPLY AN UNACCEPTABLE, AND WHOLLY UNREASONABLE, DELAY IN THE PROVISION OF PARTS TO RESOLVE A PROBLEM WHICH YAMAHA ITSELF ADMITS MAY CAUSE DEATH OR SERIOUS BODILY INJURY. I AM CERTAIN THAT NHTSA WILL NOT LONG STAND FOR SUCH DELAYS IN SUCH AN IMPORTANT, AND POTENTIALLY DEADLY, RECALL.*AK

THE MANOR IN WHICH YAMAHA IS ADDRESSING THE ROADSTAR WARRIOR RECALL IS UNFAIR TO THE CUSTOMER. YAMAHA MOTORS IS NOT PROVIDING THE REPAIR IN A TIMELY MANOR, NOR WILL THEY WARRANTY THE LABOR FOR THE REPAIR. THIS LABOR IS NOT ELECTIVE, THE TECHNICIANS THAT YOU ARE PROVIDING ARE NOT QUALIFIED TO PERFORM THE REPAIR. THE REQUEST FROM YAMAHA THAT THE VEHICLE IS TO BE TAKEN OUT OF SERVICE UNTIL THE REPAIR IS MADE IS NOT REASONABLE WHEN THEY ARE NOT YET PROVIDING THE REPAIR PARTS. MY PURCHASE WAS MADE IN GOOD FAITH WITH A COMPANY THAT I HAD PREVIOUSLY RESPECTED. THIS RESPECT HAS BEEN SADLY FORGONE WITH THIS ISSUE. I AM, I MUST SAY SORRY THAT I HAVE ELECTED TO PURCHASE THIS PRODUCT FROM YOUR COMPANY AND WILL NOT MAKE THE SAME MISTAKE TWICE.*AK

YAMAHA ROADSTAR WARRIOR TRANSMISSION FAILURE OF YAMAHA TO PROVIDE TIMELY REPAIRS TO A NOW UNUSABLE VEHICLE. FAILURE OF YAMAHA TO PROVIDE SUFICCIENT WARRANTY FOR SUCH AN INVASIVE REPAIR.*AK

CONSUMER RECEIVED RECALL NOTICE ON MOTORCYCLE'S TRANSMISSION AND CONTACTED THE DEALER TO HAVE REPAIRS MADE. THE DEALER INDICATED THAT THE REPAIRS WOULD HAVE TO BE SCHEDULED IN 3 TO 4 WEEKS BECAUSE DEALERSHIP ONLY HAD ONE QUALIFIED MECHANIC TO WORK ON THE TRANSMISSIONS. (NAR) *LA

CONSUMER HAS A CONCERN OF ADDITIONAL PROBLEMS WHICH MAY ARISE DUE TO THE EXTENT OF THE VEHICLE BEING DISASSEMBLED TO CORRECT THE SAFETY DEFECT REGARDING THE TRANSMISSION. *LA *JB

THE CONSUMER RECEIVED A RECALL NOTICE (VP02E00017945) FOR REPLACEMENT OF THE MOTORCYCLE'S TRANSMISSION. THE CONSUMER WAS TOLD THAT THERE WERE NOT PARTS AVAILABLE TO PERFORM THE RECALL. 6555 KATELLA AVE, CYPRESS CA 90630, SERVICE MANAGER SARAH 714 761 7300. *NM

THE OWNER RECEIVED A RECALL NOTICE (NHTSA RECALL# 03V 309 000/REAR WHEEL LOCKUP ) FROM THE MANUFACTURER ON FEBRUARY 17, 2004. HE LATER CONTACTED THE DEALER AND MADE NUMEROUS CALLS TO YAMAHA MFR. BUT COULD NOT GET ANY STRAIGHT ANSWERS AS TO WHEN THE PARTS WOULD BE AVAILABLE FOR REPAIR. *NM