YAMAHA Complaints

THE OWNER RECEIVED A RECALL NOTICE (NHTSA RECALL# 03V 309 000/REAR WHEEL LOCKUP) FROM THE MANUFACTURER ON JANUARY 15, 2004. THE OWNER HAS AN EXTENDED WARRANTY, THE YES PLAN, WHICH INCLUDES COVERAGE OF UP TO 150.00 TOWARD A REPLACEMENT VEHICLE. YAMAHA IS NOT ACKNOWLEDGING IT. *NM

THE CONSUMER RECEIVED A RECALL NOTICE (VP02E00017945) FOR REPLACEMENT OF THE TRANSMISSION BUT WHEN HE CONTACTED THE DEALER HE WAS TOLD THAT THERE WERE NO PARTS AVAILABLE. YAMAHA US 6555 KATELLA AVE CYPRESS CA 90630 SERVICE MANAGER (SARAH) 714 761 7300. *NM

TO WHOM IT MAY CONCERN: I AM NOT BEING TREATED FAIRLY BY THE YAMAHA CORPORATION. DUE TO THE RECALL STATUS OF MY 2003 ROADSTAR WARRIOR, THE YAMAHA CORPORATION IS COSTING ME MONEY AS MY MOTORCYCLE IS SITTING IN MY GARAGE WAITING FOR PARTS FOR THE RECALL. I NOW HAVE A MOTORCYCLE THAT I CANNOT RIDE BECAUSE OF THE RECALL, BUT MY PAYMENTS AND MY INSURANCE PAYMENTS ON THIS MOTORCYCLE KEEP COMING? I REALIZE WHEN DEALING WITH MACHINES OF THIS NATURE RECALLS CAN HAPPEN. THE RECALL ITSELF IS NOT THE REASON FOR THIS LETTER. THE ISSUE IS YAMAHA'S HANDLING OF THIS RECALL SITUATION. MY MOTORCYCLE HAS BEEN SITTING GOING ON TWO MONTHS BECAUSE OF THIS, AND MY YAMAHA DEALER HAS NO IDEA WHEN THE PARTS FOR YOUR RECALL WILL BE AVAILABALE. PLUS THE FACT THAT MY DEALER SAYS THERE ARE MANY MOTORCYCLES IN FRONT OF ME FOR THE RECALL, SO I HAVE NO IDEA WHEN MY MOTORCYCLE WILL BE DEEMED SAFE TO RIDE AGAIN. THEY HAVE NOT COMMUNICATED ANY INFORMATION TO ME OR TO MY DEALER AS TO WHEN THESE PARTS WILL BE AVAILABLE. YAMAHA'S CUSTOMER RELATION'S PEOPLE HAVE NO IDEA WHEN THE PARTS WILL BE AVAILABLE TO RETURN MY MOTORCYCLE TO A SAFE STATUS. THIS, IN MY OPINION, IS UNACCEPATABLE. EVERYDAY THAT MY MOTORCYCLE SITS UNUSABLE, I GET ANGRIER WITH THE YAMAHA CORPORATION. AT THIS POINT THERE IS NO WAY I WOULD PURCHASE ANOTHER YAMAHA PRODUCT, NOR WOULD I RECOMMEND A YAMAHA PRODUCT. I KNOW I AM A VERY SMALL SPECK ON THE TOTAL LIST OF OWNERS AND I FEEL THEY WILL NOT GIVE THIS LETTER A SECOND THOUGHT. BUT HEAR ME ON THIS, I WILL TELL A LOT OF FOLKS HOW I HAVE BEEN TREATED BY THE YAMAHA CORPORATION. ALSO, IF I AM NOT MISTAKEN, AFTER 30 DAYS OF THE VEHICLE NOT BEING REPAIRED, THERE IS GROUNDS FOR A LEMON LAW CASE.

I HAVE A 2002 YAMAHA ROAS STAR WARRIOR THAT HAS BEEN WAITING ON THE TRANSMISSION RECALL PARTS. THE DEALER HAS BEEN GIVEN NO DATE TO GET THE PARTS. YAMAHA CUSTOMER RELATIONS SAYS THE THE PARTS MY BE IN THE US THIS MONTH AND TO THE DEALER MID TO LATE MARCH. MY DEALER HAS 30+ BIKES TO DO AND EACH TAKE A DAY OR MORE. YAMAHA HAS SENT A RECALL SAYING NOT TO RIDE THE BIKE AND WHEN I ASK CUSTOMER RELATIONS THAY SAY PARK IT FOR A FEW MONTHS. YAMAHA IS GIVING A 90 DAY WARRANTY FOR PARTS ONLY. YAMAHA DOES NOT WANT ME TO RIDE BUT THEY ARE IN NO HURRY TO FIX THE PROBLEM. I HAVE BEEN ON THE WAITING LIST FOR OVER A MONTH NOW.

YAMAHA HAS NOT NOTIFIED ME ABOUT A DANGEROUS TRANSMISSION PROBLEM. I HAVE BEEN TO MY DEALER 4 TIMES IN LAST MONTH FOR PARTS, AND THEY ALSO MADE NO MENTION OF IT. I WOULD NOT KNOW ABOUT THE TRANSMISSION IF NOT FOR A FRIEND AT BIKE NIGHT. I SINCE HAVE PARKED THE BIKE, BUT YAMAHA HAS NO IDEA WHEN THE PARTS ARE COMING, AND WILLL ONLY PROVIDE A 90 DAY WARRANTY ON THE ONE PART THEY ARE REPLACING, BUT NOT THE ENTIRE ENGINE AND TRANSMISSION WHICH WILL BE TAKEN COMPLETLY APART TO FIX THE TRANSMISSION.

NHTSA CAMPAIGN ID#:03V309000, CONTACTED YAMAHA AND THEY ARE NOT GIVING ANY INFORMATION ON WHEN PARTS WILL BE AVAILABLE. MEANWHILE THEY HAVE INSTRUCTED ME NOT TO OPERATE THE VEHICLE IN QUESTION. THIS IS NOT ACCEPTABLE FOR THEM TO DOWN MY VEHICLE WITH NOT INFORMATION ON WHEN REPAIRABLE PARTS WILL BE AVAILABLE. LASTLY YAMAHA WILL NOT WARRANTY THE WORK PERFORMED BY THEIR SERVICE CENTERS. THEREFORE WE HAVE NO RECOURSE IF THE SERVICE CENTER PERFORMS SUB STANDARD WORK AND THE VEHICLE FAILS SHORTLY AFTER THE REPAIR. IN THE MEANTIME I HAVE TO CANCEL ALL PRE-ARRANGED PLANS THAT INCLUDED USE OF MY VEHICLE AT MY OWN COST. ALSO THE COST OF OWNERSHIP OF SAID VEHICLE CONTINUES WHILE IT IS NOT OPERABLE AGAIN WITHOUT ANY DATE AS TO WHEN IT WILL BE OPERABLE AGAIN.

2002 YAMAHA ROADSTAR WARRIOR TRANSMISSION RECALL (2,995 MI.). MY COMPLAINTS: COMPLAINT 1: THE PARTS TO AFFECT THE REPAIRS ARE NOT AVAILABLE TO THE DEALERS. NO FIRM TIMEFRAME HAS BEEN GIVEN TO THE DEALERS, BUT EXPECTATIONS ARE THAT PARTS WILL BEGIN TO ARRIVE BY MARCH, 2004. DEALERS EXPECT FROM 1 TO 3 DAYS OF WORK FOR EACH MOTORCYCLE TO BE REPAIRED. THE WAITING LIST IS GOING TO BE LARGE AND THE WAIT FOR REPAIRS CONSIDERABLE. I CANNOT USE MY MOTORCYCLE UNTIL THE REPAIR IS MADE. I HAVE LOST THE ENJOYMENT OF THIS PRODUCT, I AM PAYING FOR A PRODUCT THAT I CANNOT USE, AND I AM FORCED TO INSURE A PRODUCT THAT I CANNOT USE. COMPLAINT 2: THE REPAIRS ARE BEING DONE BY MECHANICS OF VARYING DEGREES OF SKILL AND EXPERIENCE AT LOCAL DEALERSHIPS, HENCE -THERE IS NO GUARANTEE OF A QUALITY JOB (NO QUALITY ASSURANCE CHECK), -THERE IS NO WARRANTY ON LABOR, -THE ENGINE IS "REBUILT" VERSUS "FACTORY BUILT." THUS, IF MY MOTORCYCLE IS RETURNED TO ME AFTER THE REPAIR AND THE ENGINE MALFUNCTIONS, I WILL BE FORCED TO PAY FOR ALL THE REPAIRS. 3. MY MOTORCYCLE HAS ALREADY SUFFERED LOSS IN VALUE AS A RESULT OF THIS RECALL. I UNDERSTAND I CANNOT SELL THIS MOTORCYCLE UNTIL THE REPAIRS ARE MADE. MY MOTORCYCLE WILL, IN ALL LIKELIHOOD, SUFFER FURTHER DEVALUE AND DEPRECIATION FAR GREATER THAN ITS USE AND AGE WOULD OTHERWISE DICTATE, SIMPLY BECAUSE IT WILL HAVE A REBUILT MOTOR. YAMAHA HAS NOT OFFERED ANY OFFSETTING COMPENSATIONS FOR MY LOSS OF USE, FOR THE POTENTIAL FOR SUFFERING WITH AN INFERIOR ENGINE (AFTER REBUILD), FOR THE DEVALUATION OF MY MOTORCYCLE, OR FOR THE PURE AGGRAVATION ASSOCIATED WITH THIS RECALL. 1. I WANT YAMAHA TO OFFER A SIGNIFICANT MILEAGE WARRANTY, NOT TIED TO A DATE, ON THIS MOTORCYCLE AFTER THE REPAIR. 2. I WANT TO RECEIVE COMPENSATION FROM YAMAHA COMMENSURATE WITH MY LOSS OF USE, MY MOTORCYCLE'S DEVALUATION, AND THE INCONVENIENCE OF HAVING THE REPAIRS DONE IN THE MANNER AND TIMEFRAME THEY HAVE PRESCRIBED.

ENGINE OVERHEATED, CAUSING THE GAS TO BOIL INSIDE THE GAS TANK. AS A RESULT, THE ENGINE SHUT OFF. DEALER CHANGED THE CARBURETOR. UPON PICKING UP THE VEHICLE THE SOLUTION FAILED. *AK (YAHAMA GRIZZLEY 2003)*JB

2003 YAMAHA ROADSTER WAS RECALLED FOR POSSIBLE TRANSMISSION PROBLEM. CONSUMER CONTACTED DEALER FOR SIX WEEKS FOR RECALL REPAIR, BUT DEALER WEREN'T ABLE TO DO SO BECAUSE RECALL KIT HASN'T BEEN PROVIDED BY THE MANUFACTURER. (NAR) *LA *CB

CONSUMER RECEIVED NHTSA RECALL LETTER 03V309000 ON DECEMBER 2003 REGARDING TRANSMISSION FAILURE. DEALERSHIP DID NOT HAVE THE PARTS AVAILABLE TO CONDUCT RECALL REPAIRS. DEALER WAS CONTACTED, AND INDICATED THAT CONSUMER SHOULD WAIT AN ADDITIONAL TWO MONTHS. ALSO, CONSUMER SHOULD NOT TO USE THE MOTORCYCLE. *AK