FORD Complaints
View complaints related to FORD. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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FORD POWER TRAIN- NEW LONDON , WI
2007 FORD EDGE SEL AWD, TRANSMISSION PROBLEM, DROVE 25 TO 30 MILES HIGHWAY TO TOWN WITH 3 TO 4 STOP LIGHTS ACCELERATED FROM 3RD AND WOULD NOT SHIFT OUT OF 1ST GEAR AND ONLY WOULD GO 20 MPH HIGH REV AND NO MOVING, COULD HAVE CAUSED AND ACCIDENT ON A FASTER RD, DEALERSHIP CAN'T FIND ANYTHING WRONG YET ESTIMATE OF OVER $700 RIGHT NOW WITH NOTHING FOUND WRONG CAR HAS AROUND 125,000 MILES SHOULD LAST LONGER THAN THAT WHEN PROPER MAINTENANCE AND NONE AGGRESSIVE DRIVING ARE DONE
Source: NHTSA WEB SITE -
FORD POWER TRAIN- CORNELIUS, NC
2005 MERCURY MONTEREY HAD TORQUE CONVERTER REPLACED BY FORD DEALER PER RECALL NOTICE IN 2013. BY LATE 2015 VEHICLE WOULD LOSE POWER WHILE GRADUALLY ACCELERATING FROM 40 TO 60 HIGHWAY SPEEDS. TRANSMISSION FELT AS THOUGH IT WOULD SLIP, UPON FIRMER ACCELERATION THE VEHICLE WOULD ACCELLERATE. CONDITION ADVANCED TO AFFECT THE VEHICLE AT LOWER SPEEDS. CONSUMER TOOK THE VEHICLE TO FORD DEALER AND WAS TOLD THE TORQUE CONVERTER NEEDED TO BE REPLACED (AGAIN). AFTER ONLY 20,000 MILES THE RECALLED TORQUE CONVERTER FAILED. AFTER ARBITRATION WITH THE SERVICE DEPARTMENT, CONSUMER RELUCTANTLY PAID $1,203.00 TO REPLACE THE TORQUE CONVERTER.
Source: NHTSA WEB SITE -
FORD SERVICE STEERING GEAR- ST PETERSBURG, FL
THE POWER STEERING FAILED AND MY CAR BECAME EXTREMELY DIFFICULT TO STEER. AFTER SITTING FOR SEVERAL DAYS IT WORKED PROPERLY, BUT THEN FAILED AGAIN.ON 2-9-16 AUTONATION FORD, ST PETERSBURG FL,REPLACED THE STEERING COLUMN AT A COST TO ME OF $1306.27.THIS AUTOMOBILE IS A 2009 MERCURY MARINER VIN [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Source: NHTSA WEB SITE -
FORD POWER TRAIN- VALLEY VIEW , TX
DRIVING 2006 FORD FREESTAR ON I20IN FTWORTH TX AT NIGHT IN RAIN WHEN TRANSMISSION GOES OUT WITH NO WARNING, LIKE IT IS NEUTRAL. LUCKY FOR MY FAMILY WE WERE ABLE TO COAST TO SIDE OF THE ROAD. I HAD A 04 FREESTAR, AND IT DID SAME THING, SO I KNEW IT WAS TORQUE CONVERTER. HAD A FRIEND COME PICK US UP, AND HAD VAN TOWED TO A SHOP. DON'T KNOW THE COST YET FOR TORQUE CONVERTER REPLACEMENT... WE GOT SCREWED ON THE 04 FREESTAR TORQUE CONVERTER RECALL BY FORD BECAUSE I HAD THE TRANSMISSION REPLACED WITH A NEW TRANSMISSION BEFORE I KNEW ABOUT THE RECALL. FORD REFUSED TO REIMBURSE ANYTHING BECAUSE I HAD A NEW TRANSMISSION PUT IN. NOW THE SAME PROBLEM WITH TORQUE CONVERTER GOING OUT IN OUR 06 FREESTAR, AND FORD DON'T WANT TO ADMIT THERE IS A PROBLEM WITH THE 06 FREESTAR TORQUE CONVERTERS. IT'S THE SAME ONE AS IN MY 04 FREESTAR, FORD SHOULD INCLUDE 06/07 IN THE RECALL.
Source: NHTSA WEB SITE -
FORD POWER TRAIN- NEWPORT, NC
THE DRIVERS SEAT BELT ON MY 2004 FORD MISTANG WILL NOT RETRACT. I'VE CHECKED TO MAKE SURE THERE IS NOTHING RESTRICTING IT. IT APPEARS THE RETRACTING MECHANISM HAS FAILED.
Source: NHTSA WEB SITE -
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FORD POWER TRAIN- VIRGINIA BEACH, VA
MY 2013 FORD FIESTA WAS SERVICED AT THE "BEACH FORD" DEALERSHIP IN VIRGINIA BEACH. THE PROBLEM INVOLVED CONCERNS WITH THE TRANSMISSION EXHIBITING UNSAFE AND ABNORMAL BEHAVIORS INCLUDING: EXCESSIVE CRUNCHING NOISES, JERKING, SHUTTERING, LOSS OF ACCELERATION, AND UNPREDICTABLE GEAR SHIFTING. AFTER THE SERVICE WAS PERFORMED THE VEHICLE BEGAN OPERATING NORMALLY. HOWEVER SINCE THEN THE VEHICLE HAS BEGUN EXHIBITING THE SAME PROBLEMS. I HAVE BROUGHT THE VEHICLE TO BEACH FORD THREE TIMES SINCE THEN, AND THEY REFUSE TO CORRECT THE ISSUE. THEY CLAIM THE BEHAVIOR TO BE NORMAL FOR THE TYPE OF TRANSMISSION IN THE VEHICLE. THEY HAVE REFUSED TO PERFORM THE NEEDED WORK ON THE TRANSMISSION EVEN THOUGH IT IS COVERED UNDER WARRANTY. THEY WON'T EVEN SUBMIT A REPAIR ORDER FOR THE PROBLEM.
Source: NHTSA WEB SITE -
FORD SERVICE STEERING GEAR- CHICAGO, IL
DATE: 08/06/2015 FORD ESCAPE 2005. MY REAR RIGHT WHEEL WELL RUSTING OFF AS WELL AS MY LEFT SIDE NOW. FALSE ADVERTISING OF TOUGH MADE MODEL VEHICLE OF FORD. I REALLY LIKE MY VEHICLE BECAUSE IT'S BEST FIX FOR ME AND MY CHILDREN (INCLUDING A DISABLED CHILD ) AS A SINGLE PARENT. NOW I'M UNABLE TO DRIVE IT TO WORK 27 MILE AWAY. THERE NOTHING BUT BUMPY ROAD AND CONSTRUCTION SITE HEADED THERE. HAVING A HARD TIME GETTING IT FIX ALSO. IF DO THEY WANT TO CHARGE EXTRA (FORD SERVICE )PUT HAVE TO SENT IT OUT TO ANOTHER SHOP WHICH THIS IS RIDICULOUS. I NEED TO DRIVE MY DAUGHTER TO COLLEGE 4-6 HOURS AWAY. SHE GRADUATED AS VALEDICTORIAN AND EXCEPTION AT A PRIVATE COLLEGE SHE MAY NOT BE ABLE TO ATTEND BECAUSE OF THIS PROBLEM. NO CHILD LEFT BEHIND ACT. WELL IF FORD WOULD HAD SET THEIR PRIORITY STRAIGHT THE FIRST TIME INSTEAD OF SPEEDY DELIVERY EVERYTHING AND EVERYBODY WOULD BE PLEASE, HAPPY. I SHOULDN'T HAVE TO PAY THIS TO GET IT FIX. WHY RECALL ON VAN TO FIX THERE RUST PROBLEM BUT NOT ESCAPE. WHY ? TRYING TO MAKE EXTRA POCKET MONEY OF THIS PROFIT. MAYBE. TO MANY FORD CUSTOMER HEADED TO OTHER BODY WORK SERVICE FOR REPAIRS. WHAT THEY WAITING ON FOR SOMEONE TO DIED FROM THIS AS WELL. OR WHATEVER. CHECK THE RIGHT REAR DOOR AS WELL. TERRIBLE NOISE OPENING IT. THIS RIDICULOUS. MA 10/5 *CN
Source: NHTSA WEB SITE -
FORD SERVICE STEERING GEAR- ALPINE, CA
STEERING SHAFT SHEARED OFF COMPLETLY CAUSING LOSS OF CONTROL AND CRASH INTO PARKED CARS 25 MPH OR LESS CENTER OF STEERING SHAFT METAL WAS DEFORMED WITH POCKETS OF SLAG OR CRATERS. STEERING SHAFT WAS NOT 1 CLEAN SHAFT BUT HAD NUMEROUS DEFECTS IN CORE OF SHAFT. ACCIDENT WAS ON JAN. 1 2013 10:00PM SPRING VALLEY, CA.. CHP RESPONDED. VEHICLE SUPPOSEDLY REPAIRED BY SHOP. APRIL 5TH 2014 APROX. 6:00PM I LOST STEERING ON INTERSTATE 15 CA., STEERING SHAFT SHEARED OFF AGAIN RESULTING IN 4 CAR ACCIDENT AND INJURY. CHP RESPONDED BLAMED ME FOR ACCIDENT, FRONT SUSPENSION ON THE GROUND. MY TRUCK WENT TO TOW STORAGE YARD WHERE I ENDED UP SELLING IT BEING UNABLE TO PAY FEES. I SENT TEXT ONCE BEFORE WITH NO RESPONSE. CAR MAGAZINE EVEN DESCRIBED PROBLEM IN EARLY 2014 ABOUT CERTAIN FORD F- SERIES TRUCKS COULD EXPERIANCE THIS PROBLEM. IF YOU LOSE YOUR STEERING ON ANY VEHICLE I CONSIDER THAT MAY BE SERIOUS SAFTY ISSUE. MY TRUCK IS 2002 FORD F250 SUPERDUTY 7.3 DEISEL 4WD 4DR
Source: NHTSA WEB SITE -
FORD POWER TRAIN- FAIRFAX STATION, VA
OUR 2008 EDGE STARTED BRAKING ERRATICALLY WHEN DECELERATING FROM INTERSTATE SPEEDS. IT WOULD START TO SLOW, THEN RELEASE (AS IF THERE WERE NO BRAKES), THEN REENGAGE WITH A "CLUNK." I HAD IT EXAMINED ON A LIFT AND COULD CLEARLY SEE THAT THE FRONT LEFT ABS RING WAS CRACKED. THERE WAS NO CORROSION OR IMPACT DAMAGE. IT APPEARS TO HAVE JUST CRACKED OPEN ON ITS OWN AS A RESULT OF INFERIOR DESIGN AND POOR MATERIAL (SOME KIND ON POT METAL THAT LOOKS VERY BRITTLE). AS FRAGILE AS THIS PART IS, I BELIEVE MANY OF THESE VEHICLES HAVE EXPERIENCED ONE OR MORE OF THESE FAILURES AND SHOULD BE SUBJECT TO A RECALL. THIS IS A SIGNIFICANT SAFETY ISSUE. FORD SAYS THE PART CAN'T BE REPAIRED..THE WHOLE AXLE HAS TO BE REPLACED AT A COST OF $650. FORD CUSTOMER SERVICE SAID IT'S 1,000 MI. OUT OF WARRANTY SO..."TOO BAD FOR YOU!" WHILE I LIKE THE VEHICLE OVERALL, I AM APPALLED BY FORD'S POOR ENGINEERING ON THIS PART AND ITS UNWILLINGNESS TO DO ANYTHING ABOUT IT. THE DEALER SAYS THEY HAVE SEEN QUITE A FEW OF THESE AND MANY MORE ONLINE. THIS REALLY NEEDS TO BE RECALLED.
Source: NHTSA WEB SITE -
FORD POWER TRAIN- TOMAHAWK, WI
I WAS LEAVING WORK AFTER THE VEHICLE WAS PARKED OUTSIDE ALL DAY IN BELOW ZERO WEATHER. WHEN I PUT THE CAR IN REVERSE I HAD NO BRAKES. HAD TO DEPRESS BRAKE EXTREMELY HARD TO GET CAR TO STOP. THE BRAKES STARTED WORKING PROPERLY AFTER DRIVING A SHORT DISTANCE. THIS HAPPENED A SECOND TIME UNDER THE SAME CONDITIONS A COUPLE OF DAYS LATER. I HAD IT CHECKED OUT AND THE MECHANIC COULD NOT FIND ANYTHING WRONG. THEN A MONTH LATER AFTER DRIVING APPROXIMATELY 5 BLOCKS THE BRAKE WARNING LIGHT CAME ON AND THEN THE ADVANCE TRAC WARNING LIGHT CAME ON AND I HAD NO BRAKES AGAIN. I STOPPED THE CAR BY DEPRESSING THE BRAKES EXTREMELY HARD AND SHUT IT OFF AND THEN THEY WORKED FINE AGAIN. I TOOK IT TO THE FORD DEALER. THEY FOUND SEVERAL CODES BUT COULD NOT DUPLICATE THE PROBLEM AND CHARGED ME $150 AND FIXED NOTHING. THEY SAID THEY COULD CHANGE SEVERAL DIFFERENT PARTS BUT WOULD BE COSTLY AND MIGHT NOT BE THE CORRECT PART. VERY DANGEROUS SITUATION. *TR
Source: NHTSA WEB SITE