BIG O TIRES Complaints

TL* THE CONTACT OWNS A 2004 CHRYSLER PT CRUISER TURBO WITH BOG O ECONOMY PERFORMANCE H TIRES, LINE SIZE 225/45R/17. THE CONTACT STATED THAT THE TIRES BLEW TWICE IN AN EIGHT MONTH PERIOD. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP WHERE THE CONTACT WAS ADVISED THAT THE TIRES EXHIBITED A BUBBLE WHICH WAS WHAT CAUSED THE DEFECT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED TO REPORT THE FAILURE. THE FAILURE MILEAGE WAS 127,000 AND THE CURRENT MILEAGE WAS 144,147.

TL* THE CONTACT OWNS A 2000 DODGE DAKOTA WITH TBC BIG O SXP TIRES, LINE SIZE P255/70/R15. THE CONTACT STATED THAT THE TIRES EXHIBITED ABNORMAL BUBBLING. THE TIRES WERE REPLACED HOWEVER THE FAILURE PERSISTED. THE CONTACT STATED THAT THE TIRES WOULD ONLY LAST FOR ONE YEAR AND A HALF BEFORE EXHIBITING THE FAILURE. THE CONTACT INQUIRED WITH THE MANUFACTURER IN REGARDS TO AN UNKNOWN RECALL FOR THE TIRES. THE MANUFACTURER ADVISED THAT THEY WERE NOT AWARE OF A RECALL AND NO FURTHER ASSISTANCE WAS PROVIDED. THE DOT NUMBER WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 52,000 AND THE CURRENT MILEAGE WAS 110,000.

TL*THE CONTACT OWNS A 2002 FORD TAURUS. THE MANUFACTURER OF THE TIRES IS BIG O ASPEN AND THE TIRE SIZE IS P215/60R16. THE CONTACT STATED THAT THE TREAD ON THE DRIVER-SIDE FRONT TIRE SEPARATED. SHE HAD THE TIRE REPLACED ACCORDING TO RECALL# 06T027000 (TIRES: TREAD/BELT, TIRE LINE / TIRE). AFTER THE REPAIR THE THREE REMAINING TIRES FAILED IDENTICALLY. THE BLOW OUTS INCREASED HER RISK FOR VEHICLE CRASH. THE TIRE FACILITY DENIED RESPONSIBILITY FOR THE FAILURES, SO SHE HAD TO BEAR THE EXPENSE TO REPLACE THEM. THE DOT NUMBERS OF THE TIRES WERE UNKNOWN. THE FAILURE MILEAGE WAS 53,111. THE CURRENT MILEAGE IS 97,000.

IN OCTOBER 2004 I BOUGHT 4 BIG O LT235/85R16 TIRES FOR MY MOTOR HOME. IN OCTOBER 2005, AFTER PUTTING ON ABOUT 16,000 MILES, THE TREAD CAME OFF OF ONE OF THE TIRES WHILE TRAVELING ABOUT 60 MPH. FIVE MONTHS LATER, BUT ONLY 1,000 MILES MORE, THE SECOND TIRE LOST IT TREAD. ONE HUNDRED MILES LATER THE THIRD TIRE LOST ITS TREAD. IN ALL THREE CASES THERE WAS TOTAL SEPARATION OF THE TREAD FROM THE CARCASS, JUST LIKE THE SEMI TRUCKS LOSING THE TREAD ON A RE-TREADED TIRE. AS A RESULT OF THESE INCIDENTS, CONSIDERABLE DAMAGE WAS DONE TO THE UNDERSIDE OF THE MOTOR HOME, INCLUDING RUPTURE OF A PROPANE LINE, WHICH COULD HAVE RESULTED IN A MAJOR FIRE. *TR

ON DECEMBER 01, 2006 I PURCHASED 4 NEW TIRES BIG O T/R EURO TOUR P205/65R16 DOT ID 3D3PT1N2906. THESE TIRES CARRY A 4 YEAR 70,000 MILE WARRANTY. WITHIN 5 MONTHS AND ONLY 3758 MILES (APRIL 2007) I BEGAN TO HAVE TIRE PRESSURE PROBLEMS WITH THE LEFT FRONT TIRE. I RETURNED TO THE BIG O TIRE STORE AND THEY FOUND THAT IT WAS A BAD VALVE STEM THAT THEY HAD REPLACED WHEN I BOUGHT THE TIRES AND REPAIRED IT. IN MAY 2007AFTER 18 MONTHS AND 26596 MILES I BEGAN TO HAVE PROBLEMS WITH THE TIRE PRESSURE IN THE RIGHT REAR TIRE. THIS TIME THEY FOUND THAT THE TIRE HAD A SEPARATED BELT AND REPLACED THE TIRE. AT THIS TIME I TRIED TO GET THEM TO ACKNOWLEDGE THAT THEY HAD A PROBLEM WITH THIS LOT OF TIRES AND GET THEM TO REPLACE THE OTHER THREE. THEY REFUSED TO DO SO, SAYING THAT IF I HAD OTHER PROBLEMS THEY WOULD TAKE CARE OF IT WHEN IT HAPPENED. TODAY JANUARY 26, 2009 I WENT IN TO THE BIG O TIRE STORE TO HAVE MY TIRES ROTATED. AFTER THEY HAD FINISHED AS I WAS ON MY WAY HOME MY CAR WAS PULLING TO THE LEFT. SO I WENT BACK TO THE STORE. AFTER SOME TRIAL AND ERROR THEY HAVE FOUND THAT A SECOND TIRE THAT HAD ORIGINALLY BEEN ON THE RIGHT FRONT HAS A BELT SEPARATION PROBLEM AND ARE GOING TO REPLACE IT. SINCE TWO OF THE ORIGINAL TIRES HAVE FAILED IN THE SAME WAY I HAVE ASKED THAT THEY REPLACE THE OTHER TWO ORIGINAL TIRES BEFORE I HAVE MORE PROBLEMS THAT MAY BE MORE SEVERE. SO FAR THE ANSWER HAS BEEN NO FROM THE LOCAL STORE AND FROM THEIR NATIONAL CONSUMER CONTACT. MY VIEW IS THAT THIS IS A SAFETY ISSUE NOT ONLY FOR ME BUT FOR OTHERS. *TR

ROLLOVER ACCIDENT OF 2005 CHEVY SUBURBAN. RIGHT REAR TIRE SEPARATED TREAD AT HIGHWAY SPEED. TIRES WERE BIG O PATHMAX LT245/75R16. TIRES HAD 10,465 MILES OF USE AT TIME OF ACCIDENT. THE TREAD ON REMAINING INFLATED TIRES SHOWED BELTS BETWEEN TREAD EVEN THOUGH THE TREAD ITSELF LOOKED OK. DRIVER WAS INJURED, VEHICLE WAS TOTALED. *TR

NEEDED TIRES ROTATED. TECH SHOW ME THE SIDE WALL OF ALL FOUR TIRES WITH CRACKS AND SAID I SHOULD REPLACE THEM ASAP. TIRES ARE BIG O BIG FOOT. *TR

TL*THE CONTACT OWNS A 1992 FORD ESCORT. THE VEHICLE HAS BIG O PRESTIGE RADIAL MAX TIRES, SIZE 175/70/R13 (NA). THE CONTACT NOTICED THAT THE SIDEWALLS ON THE FRONT TWO TIRES WERE CRACKING. BECAUSE THE TIRES EXCEEDED THE ONE YEAR WARRANTY, THE DEALER WOULD BE FINANCIALLY RESPONSIBLE FOR THEIR REPLACEMENT. THE CONTACT NOTIFIED THE MANUFACTURER AND IS CURRENTLY WAITING FOR A RESPONSE. THE CONSUMER NO LONGER HAS THE TIRES. THE DOT AND VIN WERE UNAVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 12,000. UPDATED 09/10/08 *BF UPDATED 09/10/08. *JB

ALL FOUR BIG O EURO TOUR TIRES PURCHASED AND A YEAR LATER, THE TREAD BELT SEPARATED FROM THE TIRE. NARROWLY AVOIDING A COLLISION I MANAGED TO GET THE VEHICLE INTO THE BIG O RETAIL CENTER, WHERE MY WARRANTY WAS NOT HONORED. NOT IN A POSITION TO DRIVE ELSEWHERE, I PURCHASED TWO NEW BIG O ASPEN TIRES. A YEAR LATER, THE TREAD BELT SEPARATING FROM THE TIRES ON THE OTHER TWO BIG O EURO TOUR TIRES. THESE TIRES WERE LISTED IN A RECALL JUST MONTHS AFTER MY PURCHASE, YET I EXPERIENCED THE SAME PROBLEM. *TR

I PURCHACED 4 NEW EPIC TOUR (LL600) TIRES AND IN LESS THAN A WEEK ONE HAD THE TREAD PEEL OFF WHILE ON THE FREEWAY. I DID NOT HIT OR RUN OVER ANYTHING PRIOR TO TREAD LOSS. THE TIRE WAS STILL ENFLATED. WHEN I BROUGHT IT BACK TOTHE TIRE PEOPLE THEY GAVE ME ANOTHER NEW TIRE TO MATCH THE OTHER 3. IN A WEEK THIS NEW TIRE ALSO LOST ITS TREAD, EXACTLY LIKE THE FIRST. I WISH I STILL HAD THE FIRST TIRE BUT I DO NOT. I HAVE THE CURRENT PROBLEM TIRE AND CAN SEND PHOTOS OR IT IS AVAILABLE FOR INSPECTION. THE TREAD JUST PEELED OFF AS IF IT WERE A RETREAD. EVERYONE (INCLUDING PROFESSIONALS) THAT HAVE SEEN THIS TIRE THINKS THIS SHOULD BE A RECALL SITUATION DUE TO MANUFACTURER DEFECTS. THE MANUFACTURER IS NOT ON THE LIST, BUT THE COOPERATE OFFICE TOLD ME THEY WERE YANTI TYRE IN CHINA OR COOPER? DOT CODE: 2WUNFTS DATE: 3007.