BRIDGESTONE TURANZA TIRES Complaints

TIRE FAILURE ON A 2008 HONDA CIVIC - BRIDGESTONE TURANZA EL400 H BL 205/55R16 THE CONSUMERS SON WAS DRIVING ON THE INTERSTATE, WHEN ALL OF A SUDDEN HE HEARD A LOUD EXPLOSION AND ALMOST LOST CONTROL OF THE VEHICLE. HE PULLED OVER AND DISCOVERED THE TIRE SUFFERED A MASSIVE BLOWOUT. THE SERVICE CENTER STATED THERE WAS A PIECE OF GLASS IN THE TIRE WHICH MAY HAVE CAUSED THE BLOWOUT. THE CONSUMER DIDN'T BELIEVE THAT A SMALL PIECE OF GLASS WOULD CAUSE THAT KIND OF A BLOWOUT. *JB

THE MAZDA 2007 CX-7 SHOWS EXCESSIVE WEAR ON TIRES AFTER 12,000 MILES. DEALER SAID HE RED LINED TIRES AND TO REPLACE THEM. THE TIRES ARE BRIDGESTONE EL-42 P235/60R/18 102H. FRONT TIRES SHOWED OUTER TREAD WEAR AS IF UNDER INFLATED. REAR TIRES SHOWED AL AROUND WEAR EVENLY . DEALER REFUSED TO MAKE ANY CONCESSIONS ON THESE TIRES . BUT GOT A MAILING FROM DEALER TO SELL ME TIRES.. *TR

REAR TIRES ON NEW HONDA CIVIC LX 2008 BEGAN THUMPING AND SHAKING AT 12000 MILES AND KEPT GETTING WORSE UNTIL 15K, SO I TOOK IT TO THE DEALER. HONDA DEALER SAID THE "C" ARMS THAT CORRECTED THE PROBLEM WITH 2007 CIVICS WERE INSTALLED IN MY CAR, AND THE PROBLEM MAY BE BECAUSE I DID NOT HAVE TIRES ROTATED. (?) THEY WANTED $381 FOR TIRES AND ALIGNMENT WITH ONLY 9 MONTHS AND 15K MILES OF NEW CAR USE. *TR

TIRES STARTED SEPARATING 24000 MILES AFTER PURCHASE. TIRES WERE PROPERLY MAINTAINED. *TR

WAS WASHING MY CAR AND NOTICE THAT ALL 4 TIRES HAVE CRACKS ALL THE WAY AROUND THE TIRE. I HAVE A 2007 NISSAN SENTRA WITH ONLY 12,000 MILES, I BOUGHT THE CAR NEW IN DEC. 2006. I WENT TO NISSAN DEALER, THEY SAID IT IS JUST DRY ROT, BUT IT NOTHING THEY CAN DO EVENTUALLY I'LL NEED NEW TIRES. WENT TO FIRESTONE/BRIDGESTONE AND THEY SEEM UNCONCERN, JUST THAT IT IS THE ENVIRONMENT IN WHICH WE LIVE WITH THE COLD THEN HEAT WHICH DRY THE TIRES OUT. MY CONCERN IS I ONLY HAD THESE TIRES JUST A LITTLE OVER 2 YEARS AND NOT 4 OR 5 THE LIFE TIME OF THESE TIRES, THEY SHOULD NO BE CRACKING LIKE THIS. PLEASE LOOK INTO THIS MATTER, I FEEL THAT HAVE BEEN SOLD A CAR WITH BAD TIRES. *TR

WE PURCHASED THE VEHICLE IN 2007 AND IT WAS ORIGINAL EQUIPMENT TIRES. THE CAR TIRES WERE FINE THE FIRST WINTER. THE NEXT WINTER IN 2008 I STARTED NOTICING THE CAR WAS HAVING ISSUES WHEN THERE WAS VERY LITTLE SNOW ON THE DRIVE WAY OR ROAD. THE CAR WAS SLIPPERY AND THE FRONT TWO TRIES JUST HAD PROBLEMS. THIS WINTER I ALMOST WOULD HAVE BEEN RAN OVER BY ANOTHER CAR WHILE THIS CAR TIRES JUST WOULD NOT MOVE AND SLIPPED AND WAS IN BETWEEN TWO LANES. I FINALLY CHANGED THE TIRES WHEN I HAD 2500 MILES ONLY IN MY CAR. MY HUSBAND CALLED TOYOTA DEALER AND SPOKE WITH THEM AND THEY BLAME BRIDESTONE. I HAD TO GET THE CAR ON THE ROAD SIDE AND THE POLICE HAD TO REMOVE MY CAR AS IT WAS UNABLE TO BE DRIVEN. I HOPE YOU LOOK AT THE TIRERACK WEBSITE FOR OTHER PEOPLE HAVING THE SAME KIND OF ISSUES. THE TIRES JUST GET STUCK AND DON'T BUDGE. ALSO PLEASE DO SOMETHING ABOUT THIS. THIS IS A RIP OFF TO CONSUMERS TO CHANGE TIRES WHEN THE CAR IS JUST 2 YRS OLD. THANKS. *TR

EMAIL SENT TO BRIDGESTONE TIRES ON MONDAY FEB. 23,2008 AT 6:45PM FROM THERE WEBSITE HTTP://WWW.BRIDGESTONE-FIRESTONE.COM/ TIRES IN QUESTION ARE:: P215/60R16 TURANZA EL400 I HAVE A 2007 TOYOTA CAMRY THAT HAS APPROX. 31,000 MILES ON IT. I TOOK IT IN FOR SERVICE AND HAVE BEEN TOLD MY TIRES ARE DOWN TO THE WEAR BELTS . I'M LIKE WHAT!! YOU HAVE TO BE KIDDING ME, I HAVE TO PURCHASE TIRES AT 30,000 MILES.I TOOK IT TO HARRELSON TOYOTA IN ROCK HILL SC. THEY TELL ME THE SAME THING. I WAS THEN ADVISED TO CALL TOYOTA OF CALIFORNIA AND FILE A COMPLAINT.( I HAVE DONE THAT) THEY ADVISED THAT I CALL BRIDGESTONE. (I'M SENDING THIS EMAIL TO YOU)I DONT FEEL LIKE WITH A NEW CAR I HAVE HAD SINCE LAST JAN. I SHOULD BE BUYING TIRES, BECAUSE THEY ARE DOWN TO THE WEAR BELTS. KINDA LIKE YOU WOULDNT EXPECT TO HAVE TO REPLACE YOU TV AFTER WATCHING IT FOR ONE YEAR AND IT GOES OUT EVEN THOUGH YOU USE IT EVERYDAY. MY POINT IS I SHOULDNT BE BUYING ANOTHER SET OF TIRES AT 30,000. I THINK BRIDGESTONE SHOULD REPLACE MY TIRES. I AM 40 YEARS OLD AND THE ONLY PERSON THAT DRIVES THIS CAR, BECAUSE MY KIDS ARE TO YOUNG TO DRIVE. SO WITH THIS BEING SAID, I HAVE COPIED THIS EMAIL AND SAVED IT TO MY FILES. I WILL BE CONTACTING GEICO INSURANCE CO AND LETTING THEM KNOW OF THIS PROBLEM IN THE EVENT I HAVE A BLOW OUT, AND HAVE DAMAGES I AM AND WILL HOLD BRIDGESTONE ACCOUNTABLE.(SAFETY OF MY KIDS AND MYSELF). I HAVE ALSO FILED A COMPLAINT WITH THE BETTER BUSINESS BUREAU AND WITH NHTSA. I WILL PATEINTLY WAIT FOR A VOUCHER FROM YOU TO REPLACE MY TIRES. IF I DONT HEAR FROM YOU BY APRIL 1,2009. I WILL SEEK LEGAL ACTION AT THIS TIME. THANK YOU! -SUSAN J. SMITH *TR

I HAVE A 2008 HONDA CIVIC WITH ONLY 18,000 MILES ON THE BRIDGESTONE TURANZA EL 400. TIRES. I NOTICED THAT THE REAR TIRES WERE GETTING VERY LOUD AND THEN HAD THEM ROTATED TO THE FRONT, WHICH MADE THE FRONT OF THE CAR VIBRATE FROM THE THUMPING SO MUCH THAT I HAD TO REPLACE THE TIRES. I TOOK THE CAR INTO D'ELLA HONDA OF QUEENSBURY, NY AND THEY ADVISED THAT THE TIRES WERE CUPPED AND THAT THIS WAS MY FAULT. DID NOT WANT TO HEAR ANY MORE ABOUT IT AND D'ELLA WILL NOT RESPOND TO ME. I ALSO ADVISED THAT GOING DOWN THE HIGHWAY AND HITTING WET PAVEMENT THE CAR WOULD SLIP ON THE PAVEMENT. REALLY JUST A UNSAFE TIRE. HAVING TO REPLACE TIRES FROM A NEW CAR AT 18000 MILES IS TOTAL BULL. EITHER THE TIRES OR THE HONDA CIVIC STILL HAVE A PROBLEM IN 2008. NO HELP FROM HONDA, D'ELLA HONDA OR BRIDGESTONE. WILL STAY AWAY FROM ALL THREE IN THE FUTURE. $600.00 FOR NEW TIRES SO FAR. *TR

I BROUGHT MY CAR IN FOR SCHEDULED INSPECTION APPOINTMENT. WHILE AT THE DEALER I WAS TOLD THE TIRES ON MY BMW 325I NEEDED ROTATING. I AGREED AND I WAS CHARGED $165 FOR THE SERVICE. WHILE DRIVING HOME, I NOTICED A LOUD HUMMING COMING FROM THE TIRES. IT WAS LOUD ENOUGH THAT I MADE A SECOND APPOINTMENT TO HAVE IT CHECKED OUT. I WAS TOLD BY THE SERVICE SPECIALIST, ELY, AT HASSEL BMW OF FREEPORT N.Y., THAT EVERYTHING WAS OKAY. I ASKED HER WHAT WAS THE SOURCE OF THE NOISE AND SHE STATED THE TIRES WERE "FEATHERING." I INFORMED HER THAT I WAS CONCERNED BECAUSE THE NOISE WAS SO LOUD THAT I COULD NOT HAVE A NORMAL CONVERSATION INSIDE THE CAR. SHE TOLD ME THAT IT WAS NORMAL WEAR AND IF I WISHED TO HAVE THE TIRES ROTATED TO THE ORIGINAL POSITION. I HAVE SINCE FOUND OUT THAT THERE IS A PROBLEM WITH THIS PARTICULAR BRAND AND MODEL OF TIRE, WHAT CONCERNS ME IS THE FACT THAT HASSEL BMW OF FREEPORT NY DID NOT BOTHER TO INFORM ME OF THE PROBLEM. THEY KNEW, I FOUND OUT, AND THEY STILL PUT THIS BRAND OF TIRES ON THEIR VEHICLES. I SPOKE WITH THE MANAGER OF THE SERVICE DEPARTMENT,JOHN, AND INFORMED HIM OF MY FINDINGS. I WAS TOLD THAT THERE WAS AN SI BULLETINS, WHICH I HAD ALREADY OBTAINED FROM A TIRE SPECIALIST, ABOUT THE IRREGULAR TIRE WEAR OF THIS TYPE OF TIRE. JOHN INFORMED ME THAT I HAD NO RECOURSE WITH HASSEL BMW BECAUSE MY CAR HAD MORE THAN 20000 MILES ON IT. I TOLD JOHN THAT I PURCHASED THE CAR WITH 14775 MILES AND THE CAR HAD FOUR NEW TIRES INSTALLED, AND SINCE THE CAR HAS 28375 MILES ON IT, THE TIRES HAVE ABOUT 15000 MILES. THIS SEEMS TO BE A COMMON PROBLEM AND HASSEL BMW SEEMS TO THINK THAT BY QUOTING THE CAR MILEAGE INSTEAD OF THE TIRE MILEAGE THEY DO NOT HAVE TO HONOR THE SI RECOMMENDATIONS. ACCORDING TO THE SI B 36 06 06 I SHOULD BE, AT A MINIMUM, ABLE TO PURCHASE TIRES AT 50% OF THE VALUE. JOHN TOLD ME THAT I SHOULD TAKE THIS UP WITH BMW OF NORTH AMERICA, SINCE THEY ARE THE ONES THAT BUILD THE CAR OR THE TIRE MANUFACTURER. HIS DEMEANOR WAS VERY UNPROFESSIONAL. *TR

AC COMPRESSOR WENT OUT ON MY MAZDA CX7 AFTER ONLY 19K. WHILE I WAS DRIVING ON THE INTERSTATE, THE COMPRESSOR LOCKED AND THE A/C BELT POPPED CUTTING WIRES AND CAUSING SMOKE AND THE SMELL OF AN ELECTRICAL FIRE. I WAS LUCKY ENOUGH TO BE ABLE TO GET OFF THE ROAD BEFORE THE SMOKE TURNED INTO A FIRE. AFTER GETTING ON THE INTERNET, I FOUND OUT THIS IS A POPULAR PROBLEM WITH CX7S ALONG WITH SHOTTY TIRES THAT HAS TO BE REPLACE BETWEEN 10K TO 18K MILES. *TR