GENERAL TIRE TIRES Complaints

4 tires - All 215/55R17 General Exclaim HPX-A/S. 5-7-22 Purchased four at Walmart, Lapeer MI, including lifetime mounting, balancing, rotation. Vehicle was weaving on cement cut expressways. 5-25-22 Complaint sent to Continental Tire. Response was determined as “Tram-lining”, but should get better with usage. I shared email to Mgr Mark at W-M Tire in Lapeer,MI 7-19-22 Cont Tire sent customer survey received. I responded dangerous tires not getting better 12-22 Personal complaint to WM again. 1-26-23 email to CT 5-1-23 email to CT 5-5-23 email to CT 6-9-23 personal complaint to WM and mgr JR drove my car. He agreed to replace tires but I must repay all mounting, bal, rotation fees of $130 or so. I called Rep at Cont Tire who refused to work with WM. She told me 45 day had expired and that I hadn’t made a formal complaint and wanted me to drive car to Discount Tire Store in Burton, MI for tire review. I told her I purchased tires at WM and if I get other tires at Discount, WM will not honor my prepaid lifetime flat, rotation, bal issues. I asked Rep for email follow up on our conversation and her conversation with WM mgt JR. Rep said I was rude and hung up on me. 6-12-23 Call to CT Aniaca and ask for escalation Rep. None available will Call me back. No call back 6-13-23. Called CT again - Marcos He confirmed WEB complaint #220525-000003. Said tires are proprietary to WM, and out of 45 day warranty. I asked the why send me to Discount Tire if proprietary to WM. I told him WM would replace the tires and All I wanted was CT to pay for the $130 remount, etc. He refused. Told him tires dangerous and I will filed complaint with NHTSA.

My 2017 Chevy Silverado has four General Tires 285/45 R22 114 H installed. DOT HW6T HMW1 on all four tires. We had driven to Ohio from NY over the weekend and on the return trip (about 900 miles into the trip) the air pressure light came on and I noticed the Rear Driver side tire had 23 lbs of air. The leak was slow enough that I was able to drive 2 miles to a exit and stop at a gas station. When I got out I could hear the air leaking from the tire but could not see any visible issue yet. After jacking up the truck and removing the tire that's when I notice the tread was completely splitting away from the tire. See pictures. The tread had split about 3/4 of the way around the tire. Although this tire is not on the list for the recall 21T001000 the defect description matches.

The contact owns a 2015 Mercedes-Benz E350 equipped with General Tires, Tire Line: Altimax RT43, Tire Size: 245/45/17, DOT Number: 838RWC094518. The contact stated that while driving approximately 30 MPH and making a left turn, the front passenger’s side tire suddenly experienced a blowout. The cause of the failure was not determined. The tire was replaced at the local dealer. The contact later discovered that the rear passenger’s side tire had experienced outer sidewall bubbling. The manufacturer was notified of the failures, but no assistance was offered. The failure mileage was 25,000.

The contact owns a 2021 GMC Sierra 1500 equipped with General Tires, Tire Line: Grabber HTS60, Tire Size: 275/60 R20, DOT Number: (NA). The contact stated while driving 15 MPH in a parking lot, the rear passenger’s side sustained a blowout. The contact stated that the low tire pressure warning light was illuminated. The contact was able to park on the side of the road and replaced the rear passenger’s side tire with the spare. The contact took the vehicle to the local dealer to be serviced. The vehicle was not yet repaired. The tire manufacturer had been informed of the failure. The failure mileage was approximately 18,700.

On 6/12/2022, minutes after exiting 45 miles of highway driving, I parked the car. Less than 90 seconds after parking, the left front tire experienced an explosive loss of air pressure. An approx 2" x 1-1/2" piece of the sidewall near the tread was missing, and the reinforcing belt inside the tire was torn. It was the inside (engine side) sidewall. There was no apparent damage from any road hazard that could have contributed to the failure. Could not find the missing sidewall section. The General Altimax 235/65R16 103T tires were purchased new on 6/1/2022 with 200,583 miles on the vehicle. Failure occurred at 217,525 miles. The tire was replaced by the original seller (Belle Tire, New Hudson, MI), who now have the tire. They also inspected for previous damage and found none. Availability for inspection unknown. Belle Tire reps indicate that this is a very unusual failure and will be reporting to manufacturer. No other entities have inspected the failed tire. No warnings/symptoms present prior to the explosion. The DOT number on the failed tire is 6546 WBMH. It is notable that the other 3 identical tires on the vehicle have four additional digits (e.g. 6546 WMBH 0421) following the letter code, which Belle Tire said was the manufacture date of the tire. (0421 would be the 4th week of 2021). The failed tire lacked this information. Obviously, my wife and I were very lucky that this failure did not occur while driving on the highway as it almost certainly would have resulted in a loss of control at high speed.

While driving 45mph on a smooth road, the tire sidewall blew out. Tire torn in several places. No sign of any contributing damage that could have caused the problem, nor was there a pothole or road debris. Tires are from 2019, and had 25,000 miles of use.

The contact owns a 2007 Cadillac DTS equipped with General Tires, Tire Line: Exclaim HPX A/S (Alpha Sierra), Tire Size: 235/55/R17, DOT Number: A37AWBXP3317. The tire was a replacement tire. The contact stated that while driving 40 MPH, the front passenger’s side tire experienced a blowout as a result the vehicle landed in a ditch. The contact stated that the sidewall was separated; however, the tread belt was intact. The contact stated that he changed the tire and was able to drive on the spare tire. The tire was not taken for inspection. The contact stated that he called the tire store and was advised to contact the manufacturer. The manufacturer was contacted and informed the contact that the tire was not included in NHTSA Campaign Number: 21T001000 (Tires) as the DOT number was out of scope. The approximate tire failure mileage was 10,000. The approximate vehicle failure mileage was 140,000.

On Feb.21-2020 cracks were noticed on all four tires [ only 11,000 miles ] and rubber started to fall off [separation] pics att. With side walls cracking, are these tires safe? [ from blow out ]? I am a senior cit. and do not have the $1500. to replace these four tires, is there a recall? Continental Tire needs to pay $1500. to me or replace, balance and install all four tires at no charge to [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). Tire company wants consumer to pay to have these tire replaced.

Front Driver Side tire has tread separation, down to the cord. Manufacturer Date code 1619, mold 418570. One week later was recalled for tread separation, but the dealer told me this is not covered under bumper to bumper warranty as they claim it's from road damage, but it was not. Had to have it replaced.

The contact owns a 2013 GMC Yukon equipped with Continental tires, Tire line: General Grabber A/TX, Tire Size: 265/70/R17, DOT Number: A3AHHMWW. The contact stated that all four tires had cracks forming on the treads, and the rubber was detaching from the tires. The dealer was made aware of the failure; however, the tires were not replaced. The manufacturer was made aware of the failure and informed the contact to send the affected tires to their location in North Carolina for inspection. The vehicle and tire failure mileage was not provided.