GOODYEAR TIRES Complaints

I BOUGHT A CAR "DODGE DURANGO LIMITED" FROM DODGE DEALER "UNITED MOTORS" IN RIYADH, SAUDI ARABIA BACK IN OCT 29TH , 2007. THE PROBLEMS WITH THIS CAR STARTED SINCE I BOUGHT IT. SINCE I BOUGHT THE CAR, I STARTED TO FEEL VIBRATIONS IN AT THE STEERING AND A HIGH PITCH SOUND AT THE FRONT TO THE DEGREE THAT I COULD NOT WAIT FOR THE 5000 KM MAINTENANCE AND I NEEDED TO TAKE IT AT THE 3500 KM FOR FIXING THIS PROBLEM. THE OTHER PROBLEM WAS THAT THE REAR WINDOW DRIVER'S SWITCH WAS NOT WORKING. THE REPORT FROM MAINTENANCE WAS THE NEED FOR WHEEL BALANCE AND THEY SAID THAT THEY FIXED IT, SOFTWARE UPGRADE DONE FOR THE SOUND, BUT THEY APOLOGIZED ABOUT THE REAR WINDOW WITH NO FURTHER ACTION. AFTER RECEIVING THE CAR I STILL HAD THE PROBLEM OF VIBRATION BUT I BROUGHT IT AGAIN AT THE 5000 KM FOR THE GENERAL MAINTENANCE AND THE SAME PROBLEM OF VIBRATION. THIS TIME THE DEALER PROVIDED ME WITH A LETTER TO GOODYEAR TIRES AS AN EXPERT OPINION. THE GOODYEAR DEALER PROVIDED ME WITH A REPORT (ATTACHED) THAT THE TIRES ARE DEFECTIVE WITH FLAT SPOTS DUE TO STORAGE, NEED TO BE CHANGED AND ADVISED TO GET AND APPROVAL FROM DODGE DEALERSHIP. FIRST, I MET WITH MR. ALI M. RADAIDEH AND HIS WORDS WERE AS FOLLOWS: "WE DO NOT TAKE THE WORDS OF GOODYEAR DEALERSHIP AND WE HAVE TO MAKE OUR OWN INVESTIGATION" THIS WAS ALREADY DONE AND THEY TRIED THEIR BEST TWICE. "YOUR TIRES ARE SAFE AND CAN BE DRIVEN FOR EVEN ONE YEAR". THIS CONFLICTS WITH THE WORDS OF GOODYEAR DEALERSHIP AND REALLY ENDANGERS ME AND MY FAMILY'S SAFETY. AT THIS POINT, I NEEDED TO ESCALATE TO THE GENERAL MANAGER, "MR. FAISAL ALJAMAAN" WITH THE FOLLOWING WORDS AND BEHAVIOR: "DODGE AND GOODYEAR ARE POINTING FINGERS TO EACH OTHER AND YOU NEED TO WAIT TILL WE RESOLVE THIS". HE THREATENED ME" TO LOSE A LOT OF MONEY" WHEN I MENTIONED THE OPTION OF RETURNING THE CAR. *TR THANK YOU AND BEST REGARDS *TR

I PURCHASED A MAZDA 3 NEW IN APRIL OF 2006. BETWEEN 20,000 - 30,000 MILES I NOTICED THAT THE TIRES WOULD PROBABLY NEED TO BE REPLACED SOON. AT 32,225 MILES, MY LEFT FRONT TIRE BLEW. THE RUBBER WAS STILL ATTACHED TO THE RIM, AND THE OUTER TREAD WAS STILL IN ONE PIECE. THE ENTIRE SIDEWALL JUST EXPLODED. THESE TIRES ARE EXTREMELY DANGEROUS. I REPLACED ALL 4 TIRES IN FEAR THAT THERE WOULD BE A NEW INCIDENT AND NOT BE AS FORTUNATE (INJURIES OR DAMAGE WITH THIS BLOW OUT). *TR

TL*THE CONTACT OWNS A 2004 DODGE RAM 3500 WITH GOODYEAR WRANGLER SR-A TIRE. THE CONTACT STATED THAT HE NOTICED A DEEP CRACK IN THE SIDEWALL OF THE REAR DRIVER SIDE TIRE. THE TIRE SHOP STATED THAT THE TIRE WAS DEFECTIVE AND THEY REPLACED THE TIRE. APPROXIMATELY A YEAR AND HALF LATER HE NOTICED A DEEP CRACK ON THE SIDEWALL OF THE FRONT DRIVER SIDE TIRE. THE TIRE SHOP STATED THAT THE TIRE WAS DEFECTIVE. AS OF DECEMBER 5, 2007, THE SHOP HAD NOT REPLACED THE TIRE. THE FAILURE MILEAGE WAS 47,000 AND CURRENT MILEAGE 90,019.

I EMPLORE YOU TO START INVESTIGATING THE COMMON USE OF ST RATED RADIAL TRAILER TIRES ON TODAY'S TRAVEL TRAILERS AND FIFTH WHEEL TRAILERS. I JUST PURCHASED A NEW 2006 HOLIDAY RAMBLER 30CKS TRAVEL TRAILER THAT RIDES ON 4 GOODYEAR ST 225/75/R16 MARATHON TIRES. I HAD ALL 4 TIRES SUFFER SIDEWALL FAILURE AFTER NO MORE THAN 500 MILES. I RAN THE TIRES AT 65 PSI PER MANUFACTURERS RECOMMENDATIONS, AND HAVE CERTIFIED CAT SCALE READINGS SHOWING I'M WITHIN WEIGHT FOR TIRES AND VEHICLE. I HAD THE TIRES INSPECTED AT A GOODYEAR DEALER AND HAD A VERY FRANK CONVERSATION WITH THE OWNER. HE WHOLE HEARTEDLY FEELS THAT THE TIRES ARE NOT UP TO THE KIND OF SERVICE THAT THEY SEE HAULING AROUND THESE BIG DUAL AXLE TRAVEL TRAILERS. I PAID $1200 OF MY OWN MONEY (NO COMPLAINING) TO UPGRADE TO COMMERCIAL TRUCK TIRES (GOODYEAR HELPED ME PICK THE CORRECT TIRES). I REFUSED TO RISK MY FAMILIES LIFE TOWING A TRAILER WITH THESE TIRES - THERE ARE REPORTS ALL OVER THE INTERNET ABOUT THESE TIRES - NOW MADE IN CHINA TO BOOT! IT REALLY HIT HOME WHEN THE GOODYEAR DEALER OWNER COULD NOT TELL ME IN GOOD FAITH THAT I WAS SAFE USING THESE TIRES. BY THE WAY I'M A MECHANICAL ENGINEER WITH 15 YEARS EXPERIENCE DESIGNING HEAVY INDUSTRIAL EQUIPMENT. SUITABLE TIRES EXIST, BUT THE MANUFACTURERS DON'T SPEC THEM TO SAVE MONEY. MOST PEOPLE AREN'T AS SAVVY AS I AM ABOUT THESE THINGS, I FEEL SORRY AND WORRIED ABOUT ALL THEIR LIVES! PLEASE HELP! I'M MORE THAN WILLING TO GIVE MORE INFORMATION AS REQUESTED. THANKS! *TR

TL*THE CONTACT OWNS A 2007 HONDA CIVIC. THE VEHICLE HAS GOODYEAR EAGLE RS-A, SIZE P245/45R18 TIRES. THE REAR TIRES ON THE INSIDE EDGE WERE WEARING OUT VERY QUICKLY DUE TO EXAGGERATED CAMBER SETTING. THE TOP OF BOTH REAR TIRES WERE LEANING INWARDS AND WEARING OUT THE INSIDE EDGE OF THE TIRE. THE CURRENT MILEAGE WAS 13,874 AND FAILURE MILEAGE WAS 13,362. UPDATED 04/03/08. *LJ

WITHIN 6 MONTHS OF LEASING A 07 IMPALA, THERE HAS BEEN THREE SEPARATE OCCASIONS MY TIRE HAS LOST ALL AIR PRESSURE WHILE PARKED WITHIN HOURS. 1ST INSTANCE: BETWEEN 10 A.M. AND 1 P.M. THE TIRE LOST AIR TO WHERE THE RIM WAS TOUCHING THE GROUND. 2ND INSTANCE: LOST 1/2 OF AIR OVERNIGHT - AGAIN THE RIM TOUCHED THE GROUND. I HAD PEP BOYS AND THE DEALERSHIP WHERE I AM LEASING THE VEHICLE EXAMINE THE TIRE AND BOTH SAID NOTHING WAS WRONG WITH THE TIRE AND IT WAS PROBABLY SOMEONE LETTING THE AIR OUT OF THE TIRE. THIRD INSTANCE: I LEFT MY VEHICLE IN THE GARAGE OVERNIGHT AND WOKE UP TO THE RIM TOUCHING THE GROUND. THIS RULED OUT SOMEONE LETTING THE AIR OUT OF THE TIRE. I AGAIN TOOK IT TO THE CHEVY DEALERSHIP WHO I AM LEASING THROUGH, AND ONCE AGAIN, I WAS TOLD NOTHING WAS WRONG WITH THE TIRE. *TR

TURNING INTO A FAST-FOOD PARKING LOT (ABOUT A 130 DEGREE RIGHT TURN), THE LEFT FRONT TIRE STRUCK A SHORT (2" - 3") CURB AT ABOUT 3 - 5 MPH. THE SIDEWALL, MIDWAY BETWEEN THE TREAD AND THE WHEEL RIM BLEW OUT. A JAGGED "L" SHAPED BREACH SECTION ABOUT 3" IN TOTAL LENGTH WAS CLEARLY EVIDENT. THE EDGES OF THE TEAR WERE FORCED OUTWARD FROM THE INSIDE. THE IMPACT WAS SO MINOR THAT EVEN AFTER IMMEDIATELY DEFLATING THERE WAS NO DAMAGE TO THE WHEEL RIM. *TR

ON 10/20/07, THE SIDEWALL OF MY GOODYEAR FORTERA (RIGHT REAR) FAILED. MY WIFE LOST PRESSURE AND HAD TO AAA CHANGE THE TIRE. GOODYEAR STATED (LA QUINTA DEALER) THE TIRE WAS DAMAGE BY A UNKNOWN OBJECT. ON 10/26/07, I WAS DRIVING DRIVING WHEN THE LEFT REAR TIRE FAILED. I PULLED OVER AND CHANGED THE TIRE. I LATER HAD THE TIRE INSPECTED AND THE INNER SIDEWALL SEPARATED AND APPEARED TO BE THE SAME SIZE AND DETAIL OF THE PREVIOUS TIRE FAILURE. WHEN I TOOK IT TO THE GOODYEAR DEALER (CEDAR CITY UT) THEY TOLD ME THAT I HAD DRIVEN ON THE TIRE TOO LONG AND I CAUSED THE DAMAGE. I WAS LUCKY, I IMMEDIATELY PULLED OVER AND CHANGED THE TIRE BEFORE I LOST ALL AIR PRESSURE. THERE WAS "NO DAMAGE" ON THE TIRE DUE TO MY DRIVING. THE DAMAGE TIRE FAILURE WAS ABOUT A 4-5 INCH RECTANGULAR SHAPE HOLE. THE SECOND TIRE BEGAN THE SAME WAY. THE SIDEWALL BEGAN TO SEPARATE IN THE SAME FASHION AND HAD NOT "BLOWN OUT" PRIOR TO ME CHANGING IT. *TR

I OWN A 2006 JEEP WRANGLER X WITH 9,060 MILES. I HAVE GOODYEAR GS-A TIRES. I AM REPLACING MY SECOND TIRE ON THE JEEP IN LESS THAN TWO YEARS. THIS TIRE HAS A "SIDEWALL FAILURE" AND MUST BE REPLACED. I ALSO HAVE OWNED A 2001 JEEP WRANGLER. I PUT 24,000 MILES ON THAT CAR BUT HAD TO REPLACE 3 GOODYEAR TIRES SIMILAR TO THE GS-A'S. THE LATEST INCIDENT INVOLVING MY JEEP AND GOODYEAR TIRES TRANSPIRED TWO DAYS AGO. I NOTICED THE TIRE WAS LOSING AIR BEFORE I GOT BEHIND THE WHEEL. CONSIDERING I WAS ABOUT TO DRIVE ON A HIGHWAY, IT MAY HAVE BEEN RECIPE FOR DISASTER. I PUT AIR BACK INTO THE TIRE AND WAS ABLE TO DRIVE TO A SEARS AUTOMOTIVE CENTER. THE MECHANICS INFORMED ME THAT THE TIRE HAD A "SIDEWALL FAILURE" AND WAS UNFIXABLE. SEARS DID STATE THAT THE TIRES HAD LITTLE TO NO WEAR ON THEM AND WERE "LIKE NEW". I CONTACTED GOODYEAR PERTAINING TO THE ISSUES. THE CUSTOMER SERVICE REPRESENTATIVE WAS NOT ENTIRELY HELPFUL. I GAVE MY HISTORY WITH THE GOODYEAR TIRES AND THE JEEP WRANGLER TO GOODYEAR. I WAS TOLD TO SEEK A SECOND OPINION BY GOODYEAR. I HAD ANOTHER GOODYEAR RETAILER LOOK AT THE TIRE WITH THE SAME RESULT. I CONTACTED GOODYEAR AGAIN. GOODYEAR WAS QUITE UNHELPFUL AND I FELT "BLOWN OFF". I SINCERELY HAVE A CONCERN THAT EVERY TIME I GET IN MY JEEP ONE OF MY TIRES MAY BECOME DAMAGED. JEEP WRANGLERS ARE AN SUV, SO THE CHANCES OF ROLLOVER ARE HIGHER. THE FIRST TIRE THAT WENT ON MY CURRENT 2006 JEEP WRANGLER ALMOST CASED ME TO SPIN OUT IN THE MIDDLE OF A BUSY INTERSECTION. THAT INCIDENT TRANSPIRED IN SEPTEMBER OF 2006. I AM HOPING THAT THIS COMPLAINT WILL INSPIRE SOME SORT OF INVESTIGATION INTO THE PRODUCT, GOODYEAR DID NOT SEEM INTERESTED IN DOING SO. EVERYWHERE YOU LOOK THERE ARE JEEP WRANGLERS ON THE ROAD, MANY OF THEM WITH THESE SAME GOODYEAR GS-A TIRES. THAT IS A LARGE NUMBER OF PEOPLE POTENTIALLY AT RISK, ALONG WITH THOSE WHO MAY BE TRAVELING AT THE SAME TIME. THANK YOU FOR YOUR TIME, I HONESTLY HOPE THIS CAN BE ADDRESSED AND APPROACHED FOR THE POTENTIALLY SERIOUS MANNER THAT IT IS. *TR

2004 NISSAN MAXIMA TIRES WITH SIDEWALL CRACKING. CONSUMER STATES THAT GOODYEAR REFUSES TO REIMBURSE HIM FOR THE REPLACEMENT OF THERE EAGLE RSA P245/45R18 TIRES, DUE TO SIDEWALL CRACKING. *KB THE CONSUMER STATED WHEN HE FIRST TRIED TO GET THE TIRES REPLACED UNDER WARRANTY HE WAS TOLD THE DAMAGE WAS COSMETIC. NOW FOR THE SECOND TIME GOODYEAR HAS DENIED THE CONSUMERS CLAIM STATING HE DID NOT SHOW PROOF THAT THE TIRES WERE ADJUSTED FOR SIDEWALL CRACKING. *JB