GOODYEAR TIRES Complaints

ON NOVEMBER 28, 2015 MY PASSENGER FRONT TIRE EXPLOSIVELY FAILED COMING OUT OF A LEFT TURN AT ABOUT 25 MPH CAUSING MY CAR TO DROP AND SWERVE, CRASHING INTO A TALL STREET CURB AND STORM SEWER DRAIN CAUSING $2000 DAMAGE TO MY CAR. THE OUTER SIDEWALL SEPARATED CIRCUMFERENTIALLY FROM THE TREAD. THIS PREMIUM TIRE WAS ONLY SEVEN MONTHS OLD WITH MINIMAL WEAR. I CHECK MY TIRE PRESSURE AND FLUIDS EVERY TIME I BUY GAS, OVERHAULED THE SUSPENSION THAT SUMMER AND DIDN'T BELIEVE IT WAS MY FAULT. I TOOK THE TIRE STILL ON THE DAMAGED WHEEL TO A TIRE FAILURE EXPERT WHO RULED OUT PRE-EXISTING DAMAGE, UNUSUAL WEAR OR SIGNS OF DRIVING WITH LOW OR HIGH TIRE PRESSURE; HE STATED THERE WAS A ZIPPER FAILURE RESULTING FROM A BAD TIRE. THIS WAS THE SECOND GOODYEAR ASSURANCE TRIPLETRED TO FAIL ON MY CAR. I CONTACTED GOODYEAR AND FILED A CLAIM WITH THEIR PROPERTY CLAIMS TEAM. I HAD REPLACED THE WHEEL AND TIRE AND GOT TWO CONSERVATIVE ESTIMATES. THEY REQUIRED THE TIRE TO BE TAKEN OFF THE WHEEL AND SHIPPED TO THEM FOR INSPECTION. WITHOUT EXPLANATION, IT SAT DELAYED AT THE GOODYEAR TIRE AND SERVICE CENTER FOR WEEKS. THE CLAIM, #492513, WAS QUICKLY DENIED; I RECEIVED A LETTER WHICH I FOLLOWED UP WITH A PHONE CALL TO CLARIFY. GOODRICH CLAIM'S TEAM STATED THAT THEY WERE UNABLE TO DETERMINE WHY THE TIRE BLEW OUT SO THEY REFUSED TO HONOR THE WARRANTY. THERE WERE NO SIGNS OF IT BEING MY FAULT BUT THEY ALSO DIDN'T FIND AN OBVIOUS DEFECT THAT WOULD CAUSE THE BLOWOUT SO THEY CONVENIENTLY DENIED TAKING RESPONSIBILITY FOR THEIR TIRE OR THE DAMAGE FROM THE CRASH THAT RESULTED FROM IT'S FAILURE. THE MANUFACTURER OF A CRITICAL COMPONENT LIKE A TIRE CAN'T JUST REFUSE TO BE RESPONSIBLE WHEN IT FAILS AND THEY DON'T TO KNOW WHY. I WAS A LIFETIME LOYAL GOODYEAR CUSTOMER UNTIL THIS. I HAVE THE TIRE AND WHEEL AND PHOTOS AND WON'T GIVE UP UNTIL THEY PAY FOR THE DAMAGES.

TL* THE CONTACT OWNS A 2003 MITSUBISHI ECLIPSE SPYDER EQUIPPED WITH GOODYEAR ASSURANCE TRIPLETRED TIRES, SIZE P215/55R16. WHILE DRIVING 25 MPH, THE FRONT PASSENGER SIDE TIRE BLEW OUT AND CAUSED THE CONTACT TO DRIVE OVER A CURB. THE CONTACT INSPECTED THE TIRE AND FOUND THAT THE TIRE TREAD WAS SEPARATED. THE MANUFACTURER WAS UNABLE TO LOCATE THE CAUSE OF THE TIRE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 160,000.

I PURCHASED AT FROM MICHIGAN AUTO WHEEL & TIRES (MAWT) AT 38190 VAN DYKE AVE, STERLING HEIGHTS, MI 48310 AND HAD THEM MOUNTED, BALANCED, AND INSTALLED ON MY VEHICLE IN PREPARATION FOR MY VACATION TRIP. WHILE ON MY TRIP ONE OF THE TIRES WENT FLAT. WHEN I HAD THE TIRE REPLACED, I LEARNED THAT THE 4 TIRES WERE NOT NEW, BUT WERE ALL ABOUT 5 YEAR OLD AND EACH HAD A PATCHES ON THE SIDEWALL. WHEN REPUTABLE DEALERS HAVE A TIRE THAT AGES OUT OF THEIR INVENTORY AT APPROXIMATELY 5 YEARS, THEY DESTROY THE TIRE BY DRILLING THE SIDEWALL. THEY PAY A RECYCLER TO DISPOSE OF THE TIRE. IN MY CASE, THE TIRES HAD NO SIGN OF WEAR AND APPEARED NEW. IT APPEARS THAT MAWT IS INVOLVED IN PURCHASING SCRAP TIRES AND REPAIRING THEM, OR PURCHASING REPAIRED SCRAP TIRES, AND SELLING THEM AS NEW. THIS IS A DANGEROUS PRACTICE. I HAVE A SIGNIFICANT AMOUNT OF ADDITIONAL INFORMATION AND DOCUMENTATION.

TL* THE CONTACT OWNS A 2006 JEEP GRAND CHEROKEE EQUIPPED WITH GOODYEAR EAGLE R-SA EMT TIRES, SIZE 255/45/R20. THE CONTACT STATED THAT BOTH THE FRONT DRIVER AND PASSENGER SIDEWALLS WERE SEPARATING AND EXPOSING THE METAL WIRES. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE AND ADVISED THAT AN ALIGNMENT HAD TO BE PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE TIRES WERE NOT REPLACED. THE DOT NUMBER AND VEHICLE FAILURE MILEAGE WERE NOT AVAILABLE. THE TIRE FAILURE MILEAGE WAS 12,000.

TL* THE CONTACT OWNS A 2015 CHEVROLET MALIBU EQUIPPED WITH GOODYEAR TIRES ASSURANCE TIRES, SIZE: P225/55R17. WHILE DRIVING APPROXIMATELY 30 MPH, THERE WAS A LOUD BANG SOUND COMING FROM THE FRONT OF THE VEHICLE. THE DRIVER OBSERVED THAT THE FRONT PASSENGER SIDE TIRE BLEW OUT WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS NOT DIAGNOSED. THE TIRE WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE VEHICLE AND TIRE FAILURE MILEAGE WAS 6,000.

TL* THE CONTACT OWNS A 2013 RAM 1500 EQUIPPED WITH GOODYEAR TIRES, TIRE LINE: WRANGLE, TIRE SIZE: 275/60R/20 N/A. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, A LOUD SOUND EMITTED FROM THE REAR OF THE VEHICLE. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE REAR PASSENGER SIDE TIRE HAD BLOWN OUT. THE CONTACT MENTIONED THAT AFTER INSTALLING THE SPARE TIRE AND REVERSING OUT OF THE RESIDENTIAL GARAGE, THE FRONT DRIVER SIDE TIRE BLEW OUT CAUSING DAMAGE TO THE FENDER. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE TIRES WERE NOT REPLACED. THE DOT NUMBER WAS NOT AVAILABLE. THE VEHICLE FAILURE MILEAGE WAS 71,520 AND THE TIRE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2015 FOREST RIVER CARDINAL EQUIPPED WITH GOODYEAR MARATHON TIRES, SIZE: ST235/80/R16 (NA). WHILE DRIVING 60 MPH, THE REAR DRIVER SIDE TIRE BLEW OUT AND DAMAGED THE DRIVER SIDE OF THE CAMPER. THE FRONT DRIVER SIDE TIRE HAD BUBBLES. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE THE TIRES WERE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 3,000.

TL* THE CONTACT OWNS A 2005 CHEVROLET SILVERADO 1500 EQUIPPED WITH GOODYEAR WRANGLER TIRES, SIZE: P265/70/R17 (NA). WHILE DRIVING VARIOUS SPEEDS, THERE WAS AN ABNORMAL NOISE FROM THE TIRES AND A VIBRATION IN THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TIRES WERE ROTATED; HOWEVER THE FAILURE RECURRED. THE TIRES WERE NOT REPLACED. THE TIRES WERE REPLACEMENT TIRES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE VEHICLE FAILURE MILEAGE WAS 126,083 AND THE TIRE FAILURE MILEAGE WAS 3,000.

GOODYEAR 215 60R16 TIRES NEW AS OF AUG 2015. HIT A POTHOLE, TIRE BLEW, $4K DAMAGE.

TL* THE CONTACT OWNS A 2015 CHEVROLET SILVERADO EQUIPPED WITH GOODYEAR WRANGLER SRA TIRES, SIZE: P265/65/18 (NA). WHILE DRIVING BETWEEN 65-75 MPH, THE VEHICLE STARTED TO VIBRATE. THE VEHICLE WAS TAKEN TO THE DEALER TO BE INSPECTED AND REPAIRED. THE TIRES WERE REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DOT NUMBER WAS UNKNOWN. THE APPROXIMATE VEHICLE AND TIRE FAILURE MILEAGE WAS 3,400.