MASTERCRAFT COURSER AXT TIRES Complaints

The contact owns a 1998 Dodge Ram 2500 equipped with Mastercraft Tires, Tire Line: Courser AXT, Tire Size:245/75/R16, DOT Number: [XXX] . The contact stated that while driving 65 MPH, the vehicle started shaking abnormally. The contact stated that the abnormal shaking worsened, and the contact pulled over and discovered a bulge in the rear driver’s side tire. The contact replaced the tire with the spare and resumed normal driving. Upon returning to the residence, while inspecting the front passenger’s side tire, the contact cut his index and middle finger on the left hand due to the steel belt protruding from the tire. Upon further inspection, the contact discovered the same failure with the rear driver’s side tire that was replaced. The contact had not sought medical attention for the injuries. The contact attempted to call the manufacturer for assistance but was unable to reach a representative. The tires were not replaced. The tire failure mileage was approximately 3,000. The vehicle failure mileage was approximately 305,000. The VIN was not available. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

TL* THE CONTACT OWNS A 2011 FORD F-150. THE CONTACT OWNS A MASTERCRAFT TIRE, TIRE LINE: COURSER AXT, TIRE SIZE: P275/75/R18, DOT NUMBER: UTYJFXU1919. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21T002000 (TIRES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO BIG O TIRES (1820 MAIN ST NW, LOS LUNAS, NM 87031) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND REFERRED THE CONTACT BACK TO BIG O TIRES. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.