2012 ACURA TSX Complaints

I HAD AN ACCIDENT IN THE SNOW AND SLID INTO THE GUARDRAIL WHILE TURNING. NOT MUCH BODY DAMAGE, BUT THE STEERING COMPLETELY LOCKED. WAS STUCK IN THE ROAD FOR 2 HOURS WITH THE POLICE HAVING TO BLOCK OFF AROUND ME. HAD IT TOWED TO MY MECHANIC. HE COULD NOT DO ANYTHING WITH IT BECAUSE HE SAID IT WAS ELECTRICAL AND COULD NOT CLEAR THE CODE THAT WAS COMING UP AND NEEDED TO GO THE DEALERSHIP.HAD TO HAVE IT TOWED TO THE DEALERSHIP. THEY ARE REPLACING THE STEERING.

I HAD JUST FINISHED RIGHT TURN AND WHEN DRIVING STRAIGHT AHEAD, THE WARNING LIGHT FOR EPS CAME ON AND ALL ASSIST LOST. DROVE 3 MILES HOME, TURNED CAR OFF IN DRIVEWAY WHILE CALLING DEALER AND WHEN IMMEDIATELY RESTARTED, ASSIST RETURNED. DRIVE ABOUT ONE MILE AND LOST ASSIST AGAIN. ON WAY TO DEALER, STRAIGHT HIGHWAY DRIVING, SOME ASSIST RETURNED BUT WHEEL WOULD NOT CENTER STRAIGHT AHEAD. THE FAILURE OCCURRED OUT OF THE BLUE WITH NO INDICATION BEFORE HAND. MY TSX HAS 52,078 MILES ON IT. WAS TOLD BY DEALER THE EPS MODULE NEEDED TO BE REPLACED @ ~$1200. WITHOUT SIGNIFICENT STRENGTH, DRIVER'S SAFETY AT SIGNIFICANT RISK.

WHILE DRIVING, IN MOTION, THE ELECTRONIC POWER STEERING (EPS) FAILED. DASH INDICATOR LIGHT DISPLAYED "CHECK POWER STEERING SYSTEM". STEERING WHEEL WAS INCREDIBLY DIFFICULT TO MANEUVER. I HAVE DRIVEN CARS EQUIPPED WITH TRADITIONAL BELT & PUMP-DRIVEN POWER STEERING SYSTEMS THAT FAILED BEFORE WITH NOT MUCH ISSUE EXCEPT REASONABLY EXTRA EFFORT TO MANEUVER, BUT THE HIGHER LEVEL OF STRENGTH REQUIRED AFTER THE TSX'S ESP FAILED WAS SHOCKINGLY GREATER. THE CAR WAS DIAGNOSED AT AN ACURA DEALERSHIP THAT CONFIRMED THE EPS MODULE HAD FAILED. THIS MODULE IS BASICALLY A COMPUTER, SO IT CANNOT BE GIVEN REGULAR MAINTENANCE OR MONITORED. THE CONSUMER WILL NEVER HAVE ANY SIGNS OF FAILURE UNTIL IT ACTUALLY FAILS. *TR

EPS (ELECTRIC POWER STEERING) LIGHT COME ON WHILE DRIVING AND LOCK STEERING. ERROR CODE: 32-09. EPS LIGHT WILL TURN OFF AFTER RESTART ENGINE BUT WILL COME ON AGAIN AND LOCK STEERING AGAIN WHILE THE VEHICLE IS MOVING. I BROUGHT MY CAR TO LOCAL SHOP TO RUN DIAGNOSTIC AND THEY SUGGEST THAT THIS IS BAD MANUFACTURE ISSUE AND SUGGEST TO CONTACT ACURA TO FIX IT UNDER ITS WARRANTY. I HAVE CALL ACURA DEALER AND THEY SAID THEY ARE NOT COVER IT AND I HAVE TO PAID TO GET IT FIX. IT IS A REALLY DANGEROUS PROBLEM AND CAN CAUSE MAJOR ACCIDENT IF IT WAS TURNING AND EPS LIGHT ON AND LOCK MY STEERING WHEEL. I ATTACHED RECEIPT REPORT FROM AUTO SHOP. THANKS

MY 14 YEAR OLD DAUGHTER, WHO'S LEARNING TO DRIVE WAS BEHIND THE WHEEL WHEN THE CAR STEERING WHEEL LOCKED UP AND WOULDN'T ALLOW HER TO TURN THE VEHICLE. LUCKILY WE HADN'T APPROACHED THE HIGHWAY YET OR WHO KNOWS WHAT WOULD HAVE HAPPENED WHILE DRIVING ON THE HIGHWAY. WE WERE BACKING OUT OF OUR DRIVEWAY AND SHE SAID THE WHEEL FELT FUNNY. WE WERE A MILE FROM OUR HOME ENTERING A ROUND AND HEADING ONTO THE HIGHWAY WHEN SHE SAID THE WHEEL WOULDN'T TURN AND SHE PANICKED. I GRABBED THE WHEEL AND IT WOULDN'T BUDGE. WE CAME TO A COMPLETE STOP IN THE ROUND ABOUT AND THANK GOD NO ONE WAS ENTERING OR EXITING IT. I HAD TO SHUT THE CAR OFF AFTER SHE STOPPED THE CAR THAT WAS SIDEWAYS IN THE STREET. *TR

TL* THE CONTACT OWNS A 2012 ACURA TSX. WHILE MAKING A LEFT TURN INTO A PARKING SPACE AT A VERY LOW RATE OF SPEED, THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION AND SURGED FORWARD. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS DUE TO A FAULTY BATTERY. THE BATTERY WAS REPLACED. APPROXIMATELY 10 MONTHS LATER, THE SAME FAILURE RECURRED WHILE TURNING LEFT INTO A PARKING SPACE AT A VERY LOW RATE OF SPEED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE AND NO REPAIRS WERE PERFORMED. THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 32,000. UPDATED 08/22/16*LJ THE CONSUMER HAS SINCE TRADED THE VEHICLE. UPDATED 08/30/16.*JB

2012 ACURA TSX SPORTS WAGON (~31K MILES) - FAILURE OF ELECTRONIC POWER STEERING (EPS). LAST WEEK I PARKED THE VEHICLE WITH WHEELS TURNED TO THE LEFT AND WHEN I RESTARTED THE CAR AFTER FEW MINUTES, THE POWER STEERING WAS GONE. I TURNED THE CAR OFF, RESTARTED IT AGAIN AND THE POWER STEERING CAME BACK. DID NOT THINK MUCH OF IT. THE POWER STEERING WENT OUT AGAIN (COMPLETE FAILURE) A COUPLE OF DAYS AGO WHILE DRIVING ON A STREET WITH MY FAMILY. I FELT THE STEERING WHEEL "JERK" TO LEFT AND RIGHT AND THEN A COMPLETE LOSS OF THE POWER STEERING. LUCKILY, I WAS ABLE TO MAINTAIN THE CAR IN LANE AND PULL IT OVER WITH USING A LOT OF FORCE. TURNING THE CAR ON AND OFF DID NOT HELP. THIS IS A GREAT SAFETY CONCERN. HAD I BEEN DRIVING ON A HIGHWAY OR A CURVY ROAD, COULD HAVE ENDED IN A HORRIBLE ACCIDENT. WITHOUT THE POWER STEERING IT REQUIRES A LOT OF FORCE TO CONTROL THE CAR. TOOK THE CAR TO THE DEALER AND WAS TOLD IT IS THE EPS UNIT (~$1,200 PARTS PLUS LABOR) . I CALLED ACURA'S MAIN OFFICE WITH MY CONCERN. THEY PROMISED TO LOOK INTO THIS AND TALK TO THE DEALER ABOUT DISCOUNTED FIX (MANUFACTURER WARRANTY JUST EXPIRED). I CHECKED THE INTERNET AND THERE IS OVER A HUNDRED OF SIMILAR EPS COMPLAINTS FOR ACURA AND HONDA. THERE WAS AN INVESTIGATION OPENED UNDER HONDA, HOWEVER, IT WAS CLOSED WITHOUT A RECALL. THIS IS A GREAT SAFETY CONCERN AND SHOULD BE A RECALL.

ON MONDAY APRIL 11, 2016 AT APPROXIMATELY 9:40AM WHILE DRIVING ON I-15 NORTH I HEARD A VERY LOUD NOISE WHICH I FOUND OUT AFTER PARKING MY CAR THAT THE MOONROOF HAD SHATTERED AND WAS BENT OUTWARD. IT WAS NOT CLEAR TO ME WHAT HAPPENED OR WHERE THE NOISE CAME FROM WHEN I WAS DRIVING, SINCE THERE WERE NO OTHER VEHICLES IN CLOSE VICINITY AND THERE WERE NO LOOSE OBJECTS ON THE ROAD. I WAS DRIVING ROUGHLY AROUND 70MPH WHEN THE MOONROOF UNEXPECTEDLY SHATTERED, ALL WINDOWS WERE CLOSED, RADIO WAS OFF AND THE VISOR/SHADE TO THE MOONROOF WAS ALSO CLOSED. I IMMEDIATELY REPORTED THE SITUATION TO ACURA OF RIVERSIDE IN CALIFORNIA WHERE I ORIGINALLY PURCHASED THE CAR (BRAND NEW) AND WAS REFERRED TO ACURA CLIENT RELATIONS WHO THEN INSTRUCTED ME THAT I GO TO THE NEAREST ACURA DEALERSHIP TO HAVE THE CAR INSPECTED.I TOOK THE CAR TO KEARNY MESA ACURA IN SAN DIEGO AND THEY HELD MY CAR ALL DAY ON APRIL 14. THEY DID NOT INSPECT AND EXAMINE THE MOONROOF TO DETERMINE WHAT CAUSED IT TO SHATTER. IN CONCLUSION, IT IS DISINGENUOUS FOR KEARNY MESA ACURA TO NOT EVEN INSPECT THE CAR AND IT IS APPALLING AND INEXCUSABLE FOR THE CASE AGENT AT ACURA CLIENT RELATIONS TO NEGLIGIBLY DISMISS THE REPORT AS 'DAMAGE IS FROM OUTSIDE INFLUENCE'. LASTLY, I TOOK THE CAR FOR INSPECTION TO ACURA OF RIVERSIDE ON APRIL 23 AND WAS TOLD THERE IS NO IMPACT ON THE MOONROOF BUT THE DECISION IS UP TO DISTRICT PARTS & SERVICE MANAGER AT AMERICAN HONDA MOTOR COMPANY, INC. ACURA OF RIVERSIDE CALLED ME ON APRIL 25, 2016 STATING THE DISTRICT PARTS & SERVICE MANAGER SAYS DAMAGE WAS DONE BY OUTSIDE INFLUENCE WOW! THIS EXPERIENCE TO SAY THE LEAST HAS BEEN HORRENDOUS AND UNFAIR, AS I WRITE THIS I HAVE A 2002 CIVIC EX ON THE DRIVEWAY CURRENTLY ON RECALL FOR THE TAKATA AIRBAGS AND MY FAMILY OWNS TWO MORE ACURA TSX'S. I CAN ONLY SAY SHAME ON EVERYTHING ACURA AND SHAME ON EVERYTHING HONDA. POST NOTE: (FULL LETTER ATTACHED IN PDF)

THE RED PAINT IS FADING IN PATCHES ON THE TOP SURFACES-HOOD, ROOF, AND TRUNK. OTHER BOARDS REPORT SAME PROBLEM WITH HONDA/ACURA RED CARS. CAR HAS ONLY 40,000 MILES, GARAGE KEPT. DEALER ACKNOWLEDGED ISSUE. OFFERED TO REPAINT HOOD ONLY BUT COULD NOT GURANTEE MATCH. ACURA/HONDA HAS DEFECT IN RED PAINT THEY WILL NOT BACK

UPON STARTING VEHICLE I NOTICED INTERMITTENT "CHECK POWER STEERING SYSTEM". DURING DRIVE CYCLE I ENCOUNTERED FAILURE OF ELECTRIC POWER STEERING ASSIST, VERY DIFFICULT TO STEER VEHICLE. WENT TO DEALER FOR SERVICE, THEY WITNESSED SAME SYMPTOMS STATED ABOVE, BUT INTERMITTENT CHECK LIGHT WILL NOT PRODUCE A FAULT CODE, TECHNICIAN STATED IT SEEMS LIKE A GROUND PROBLEM. UNABLE TO DRIVE VEHICLE DUE TO UNSAFE CONDITION, VERY DIFFICULT TO STEER, WOULD NOT BE ABLE TO AVOID AN EMERGENCY WHILE DRIVING BECAUSE OF THE AMOUNT OF FORCE NEEDED TO STEER VEHICLE.