2012 ACURA TSX Complaints

MY "CHECK POWER STEERING SYSTEM" LIGHT LIT UP ON MY DASHBOARD WITHOUT WARNING WHILE I WAS DRIVING, AND SUDDENLY MY POWER STEERING STOPPED WORKING. THE CAR BECAME HARD TO DRIVE AND TURNING BECAME DIFFICULT. THANK GOD I WAS MINUTES FROM HOME ON THE STREET BUT I CAN'T IMAGINE HOW SCARY AND DANGEROUS HAD I BEEN ON THE FREEWAY. THE LIGHT AND POWER STEERING HAVE INTERMITTENTLY GONE ON AND OFF SINCE THEN. ACURA SEEMS UNWILLING TO HELP ME REPAIR THE ISSUE (VERY EXPENSIVE FIX), AND I DON'T EVEN HAVE THAT MUCH WEAR ON THE CAR CONSIDERING HOW OLD IT IS. I AM VERY DISAPPOINTED BECAUSE THIS IS A DANGEROUS PROBLEM AND I'M HONESTLY CONCERNED ABOUT GETTING ON THE FREEWAY TO DRIVE TO WORK. I AM REALLY HOPING ACURA WILL ACKNOWLEDGE THIS PROBLEM AND HELP ALL THESE CUSTOMERS RESOLVE IT, SINCE I SEE THAT MANY PEOPLE HAVE BEEN HAVING THIS ISSUE.

I WAS DRIVING ON A STATE HWY COMING HOME FROM WORK IN THE DARK & RAIN WHEN ALL OF A SUDDEN MY STEERING WHEEL LOCKED UP. I THANKFULLY WAS ABLE TO TAKE CONTROL. I VEERED OFF THE HIGHWAY WHEN I NOTICED I COULDN'T TURN MY WHEEL. AFTER GETTING IT HOME & LOOKING WHAT IT COULD BE I READ THE POWER STEERING. AFTER READING SEVERAL FORUMS REGARDING THIS ISSUE IT'S A KNOWN PROBLEM WITH THIS VEHICLE & YEAR. THIS HAS HAPPENED TO NUMEROUS PEOPLE WHILE DRIVING WHICH IS BEHIND DANGEROUS & I COULDN'T IMAGINE IF I COULDN'T TAKE CONTROL. WHY HASN'T THIS BEEN RECALLED? IT'S A WHOLE FORUM ON THIS WHERE PEOPLE COULD HAVE LOST THEIR LIVES. THIS VEHICLE DOES NOT JUST TAKE POWER STEERING FLUID SO IT WOULD NOT BE AN EASY FIX. NOW IT'S IMPOSSIBLE TO TURN MY WHEEL. I REACHED OUT TO ACURA BUT GOT NO RESPONSE.

EPS (ELECTRIC POWER STEERING UNIT) FAILED WHILE DRIVING ON HIGHWAY. AMBIENT TEMP OUTSIDE WAS -11 F. LIGHT TURNED OFF OVERNIGHT. NEXT DAY WAS FINE, -4 F, NO WARNING LIGHT, POWER STEERING ACTIVE. DAY AFTER, AT MORNING STARTUP, 20 F, LIGHT WAS BACK ON. NO POWER STEERING SINCE.

I WAS TRAVELING ON THE EXPRESSWAY AND MY STEERING WHEEL BECAME HARD TO TURN ALMOST CAUSING ME TO WRECK. A WARNING LIGHT CAME ON STATING CHECK POWER STEERING SYSTEM, I LATER FOUND OUT IT WAS MY EPS UNIT THAT HAD GONE OUT. ACURA IS AWARE OF THIS PROBLEM AND REFUSE TO RECALL THE ISSUE AND CONTINUE TO PUT FAMILIES LIVES IN DANGER. THIS MANUFACTURER NEEDS SOME ACCOUNTABILITY.

I WAS DRIVING AROUND 30 MPH AND THE EPS WARNING LIGHT CAME ON, THEN IMMEDIATELY AFTER THE POWER STEERING WENT OUT. I ALMOST CRASHED AS THE WHEEL WAS EXTREMELY DIFFICULT TO TURN.

"TAKATA RECALL" ACURA NEEDS TO BE AWARE OF WHAT HAPPENED TO ME YESTERDAY. YESTERDAY I WAS DRIVING HOME FROM WORK WHEN ALL OF A SUDDEN THE EPS SYSTEM LIGHT TURNED ON. THIS IS THE POWER STEERING LIGHT. MY STEERING WHEEL LOCKED WHERE I WAS HAVING DIFFICULTY STEERING MY WHEEL. LUCKILY I ONLY HAD 2 MAKE 2 TURNS BUT IT WAS HARD DOING SO. AN INEXPERIENCED DRIVER WOULD HAVE CRASHED AND IT COULD POSSIBLY LEAD TO A FATALITY BEING THAT A CAR IS NOT SUPPOSED TO LOCK ON YOU WHEN YOU ARE DRIVING ON THE FREEWAY. NOW, I CAN'T DRIVE MY CAR TO WORK OR AT ALL. I NEED TO TOW IT TO A DEALER AND I PROBABLY HAVE TO PAY THOUSANDS TO FIX IT. I'VE HAD MY CAR ONLY 6 YEARS. PLEASE BE AWARE THERE ARE MANY COMPLAINTS ONLINE WITH THE SAME MAKE YEAR AND MODEL WITH THE SAME ISSUE. I DON'T THINK IT IS FAIR I HAVE TO PAY TO FIX IT. I HAVE A 2001 HONDA ACCORD AND IT RUNS WAY BETTER WITH NO ISSUES LIKE THIS CAR. THE CAR WAS IN MOTION WHEN THIS HAPPENED TO ME, WHICH MAKES THIS EVEN MORE DANGEROUS. I WAS FRIGHTENED FOR MY LIFE AND THAT IS WHY I AM TAKING IT TO THIS FORUM. IF NOTHING IS DONE ABOUT THIS I AM SEEKING LEGAL ADVICE.

WAS DRIVING DOWN THE ROAD RIGHT AFTER COMING OFF THE HIGHWAY AND SUDDENLY THE POWER STEERING LIGHT CAME ON AND STARTED BLINKING AND BEEPING. I TRIED TO TURN INTO A SIDE STREET AS SOON AS POSSIBLE AND THE POWER STEERING WAS DEFINITELY MALFUNCTIONING, MAKING IT VERY HARD TO TURN. GOOD THING I WASNT STILL ON THE HIGHWAY AT THE TIME OR IT COULD HAVE BEEN PRETTY DANGEROUS.

I WAS DRIVING MY 2012 ACURA TSX WHEN MY STEERING BECAME VERY DIFFICULT TO TURN AND ALMOST CAUSED ME TO GET INTO AN ACCIDENT. A WARNING SIGN CAME UP ON MY DASHBOARD SAYING "CHECK POWER STEERING". I ONLY HAVE 79,000 MILES ON MY VEHICLE AND HAVE SEEN TONS OF OTHER COMPLAINTS REGARDING THIS ISSUE. ADDITIONALLY, ACURA/HONDA PROVIDED A WARRANTY EXTENSION ON EARLIER MODELS.

MY NAME IS [XXX] AND I WOULD LIKE TO FILE A COMPLAINT WITH ACURA LOCATED AT THE FOLLOWING TAKATA RECALL ACURA CORPORATE OFFICE HEADQUARTERS AMERICAN HONDA MOTOR CO., INC. 1919 TORRANCE BLVD. TORRANCE, CA 90501-2746 USA CORPORATE PHONE NUMBER: 1-800-999-1009 FAX NUMBER: 1-310-783-3023 CUSTOMER SERVICE NUMBER: 1-800-382-2238 MY COMPLAINT/CONCERN: WHY HAS THERE NOT BEEN A RECALL ON A MAJOR AND NUMEROUS AMOUNT OF ISSUES (AND COMPLAINTS FROM A WIDESPREAD OF CUSTOMERS REGARDING THE SAME EXACT ISSUE WITH THE SAME EXACT VEHICLE) CONCERNING ELECTRIC POWER STEERING OF THE 2012 ACURA TSX? THIS ISSUE NEEDS TO BE RECALLED BY ACURA BUT INSTEAD THE CONSUMERS ARE PAYING THOUSANDS OF DOLLARS TO GET THE ELECTRIC POWERING STEERING REPAIRED (WHICH CAN ONLY BE REPROGRAMMED BY ACURA). ACURA HAS IT SET UP WHERE ONLY ACURA AND HONDA CAN REPROGRAM ISSUES SUCH AS THIS AND I GUESS THAT STILL KEEPS THE MONEY INSIDE THEIR COMPANY SO WE THE CONSUMER CAN NOT TAKE IT ELSEWHERE WHERE IT MAY BE CHEAPER FINANCIALLY TO GET REPAIRED. I CONTACTED ACURA CUSTOMER RELATIONS IN CALIFORNIA THROUGH EMAIL AND FAX INITIALLY. I THEN ON SPOKE ON THE TELEPHONE WITH THE DISTRICT MANAGER, APRIL BLANK AND HER SUPERVISOR, [XXX]. DURING THE CONVERSATION I ASK WAS THERE A RECALL ON THE ELECTRIC POWER STEERING AND THERE ANSWER WAS NO. I SHOWED THEM THE LIST OF CONSUMER COMPLAINTS WITH THE SAME EXACT VEHICLE AND MENTIONED TO THEM BOTH THAT THERE SHOULD BE A RECALL AND THEIR ANSWER WAS VERY NON-CHALENT AND BASICALLY TELLING MY WARRANTY IS OVER BECAUSE MY CAR IS OVER 150,000 AND THERE IS ABSOLUTELY NOTHING ACURA CAN DO TO ASSIST. NOW I NOT QUITE SURE WHAT THE WARRANTY HAS TO DO WITH A RECALL THAT I SUGGESTED, BUT I GUESS THEY WERE TRYING TO FIND ANYWAY OUT NOT TO ASSIST WITH HELPING WITH THE ELECTRIC STEERING PROBLEM. I CANT DRIVE THAT CAR BECAUSE IF IT LOCKS UP ON ME WHILE DRIVING IT TO THE ACURA DEALERSHIP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I TRAVELED 150 MILES TO PURCHASE A 2012 ACURA TSX AT CALIDAD MOTORS IN CONCORD CA. I WAS TOLD MY DEAL WENT THROUGH SO THAT IS WHY I DROVE THAT FAR. WHEN I GOT THERE, CHECKED OUT THE CAR AND STATED THE ISSUES TO THE DEALERSHIP, WHICH WERE PROMISED IN THE DEAL PAPER WORK THAT THEY WOULD GET FIXED. I HAVE CONTACTED DEALER AND THE DEALERSHIP REFUSES TO CONTACT ME BACK OR ASSIST ME IN THIS REPAIR. I EXPRESSED THAT THEY SOLD ME A VEHICLE THAT HAD BEEN IN AN ACCIDENT, DUE TO WHAT THE REPAIR SHOP HAD TOLD ME. I WAS TOLD TO SEND IN THE PHOTOS AND A VIDEO OF THE DAMAGED BUMPER AND FOG LAMP AREA. THEY STILL HAVE NOT RESPONDED TO ME. SINCE THEN, MY BUMPER HAS FALLEN OFF AND CAUSED DAMAGE TO THE VEHICLE. I HAD MY HUSBAND PUT THE BUMPER BACK ON TO THE VEHICLE.