AUDI Complaints

My car randomly checks for remote access during drive. This occurs also during reversing the car preventing for seeing the rear view camera. this is causing dangerous situations.

System does no longer work. Audi Montgomery inspected the vehicle and deamed that both side blind spot warning components have failed. People come to trust the system and when it fails they would lane change, not be warned and cause an accident. Dealer comfirmed failed components. Opened a concern with Audi USA and was told I am responsible for repairing the failed system. 6/19/2025.

I am writing to formally file a complaint regarding persistent mechanical failures and safety concerns with my 2014 Audi A6, VIN: [XXX] , which have resulted in significant repair expenses, inconvenience, and potential safety hazards. Despite having the front brakes and sensors replaced in the previous year, I recently experienced brake warning lights and related malfunctions. According to the most recent service report from Audi Bethesda (Repair Order [XXX], dated May 9, 2025), it was discovered that the incorrect brake pad sensor had previously been installed and that connectors were not properly secured. Additionally, the repair team found further issues with the ABS sensor and rear brake pad sensors—indicating an ongoing pattern of misdiagnosis and improper installation by authorized service providers. More concerning is the failure of the vehicle’s fuel system, including the fuel pump and filter, which were replaced at considerable expense. According to the repair documentation, there were still unresolved low fuel pressure faults present even after parts replacement. The technicians cited potential metal contamination in the fuel meter valve (N290), which could require full fuel system replacement—an unacceptable situation for a vehicle that has already undergone such costly repairs. After further internal investigation by Mitch Carr’s Auto Service several other concerns were brought to my attention. 1)Battery left to die 2)Fuel filter replaced 3)Glow Plug Replaced 4)Injector Seal Replaced 5)Re-Gen DPF procedure to clear faults 6) Rubber Stem on Tire Replaced INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My 2018 Audi A3 began having fuel-related issues after receiving the recall service for campaign 20YF (Suction Jet Pump Seal) at an authorized Audi dealership. I first took the vehicle to an independent mechanic, because the check engine light came on, and there was a strong fuel smell. Most concerning, fuel leaked heavily from the front part of the engine, posing an extreme fire risk. who performed a diagnostic and found the following faults: Cold start fuel pressure performance fault Fuel rail/system pressure too low Fuel rail pump control valve stuck open Injector 4 leaking fuel The mechanic replaced injector 4 and installed new seals. However, the fuel leak continued, so I decided to take the car back to the Audi dealership, since they had previously performed recall work on the vehicle. I was concerned that the fuel leak might be related to the recall. The dealership told me the issue was not related to the recall and required a new in-depth diagnostic, which I would have to pay for. I accepted, and they charged me $876 for a deeper inspection. After their diagnosis, they said the only issue was that the previous mechanic had installed the seals incorrectly. They replaced the seals again and charged me for the repair. When I picked up the vehicle, the check engine light was still on. I immediately reported it to the dealership, and they asked me to return the car, saying the light should not be on. Once I brought it back, they told me it was now a new issue unrelated to their work, and that I would need to pay for another diagnostic. I believe this ongoing problem is directly related to the fuel system recall or to the dealership’s repair, and I feel that I am being charged repeatedly for an issue that was never fully resolved. Despite my efforts to follow Audi’s process, I am being held financially responsible for what I believe is a safety-related failure that began after the recall was performed.

The MMI (multimedia interface) spontaneously reboots numerous times while driving. When the reboots happen, the screen goes black and key systems such as the backup camera, rear obstacle detection, and navigation, become unavailable until the reboot completes and the systems reload. Restoring functionality requires user input to get through the loading screens. The process is extremely distracting to the driver and there is no way to prevent it from happening

The MMI or infotainment center turns off and reboots/kicks user out while the car is in motion and also while stopped. The MMI going off has cut out while backing up not allowing the rear camera to be used and has also not allowed the front and rear sensors to be used for parking/auto breaking. There seems to be a large portion of similar complaints and unknown fixes for 2020 models either exactly the same or similar. Personally have not had it inspected or attempted to fix outside the recommended soft reset, user account reset, and even unplugging battery to reset as well. No fix has been identified or has proven to not cause the issue from recurring. This has occurred more frequently in past week or so ~15Jun where it rebooted once in an two drive, 16Jun no reboots for 1.5 hour min drive, 17Jun one reboot for 1.5 hour drive, and 19Jun where it rebooted 7 times in 2 hour drive. There is no warning and seems to be random or when on full screen maps through Android Auto.

A warning light is showing on the dash about the right side light not working. On inspection all lights are illuminated. Reportedly there has been a recall on some VIN’s for this problem but not ours. On line discussion groups report that the problem is more wide-spread in this model than with the limited VIN’s covered. Since the cost of a dealer replacing the lighting assembly is around $5000, we would like to have our vehicle covered as well.

The entire infotainment screen spontaneously crashes leaving the screen completely black for 30 seconds to a minute while it resets. This happens randomly and quite frequently, on average every 5-10 minutes that the car is on. The whole infotainment system becomes unavailable including audio and, most dangerously, the backup camera. I have had incidents where I am reverse parking and I check my side mirrors and when I look back at my screen to see how close I am to the car behind me, the system is in the middle of rebooting and the screen is blank. I have taken the car to the dealer and have been told it’s a known issue but there is no fix and nothing could be done. There is no warning as to when the system decides to reboot. I have also had it happen during a very important phone call and the Bluetooth was disconnected entirely until the system finished rebooting. I could only imagine if that happened during an emergency call.

In mid May, 2025 I noticed at slow speed, a loud thumping noise was coming right rear of car. I brought it to the dealer on May 19, 2025. I was told to wait for analysis of the problem. After about two hours, the service advisor informed me that the mechanics had found and repaired a malfunction in the All-Wheel Drive mechanism. I was told that the car was safe to drive. Within a few days, I noted that the problem was back. I made a service appointment for June 17, 2025. The dealer kept the car for two days. At the end of that time, the service advisor informed me that the Audi All Wheel Drive system requires fluid at very high temperatures in order to function properly. According to him, I am the cause of the problem because I do not drive distances far enough to "heat up the fluid" enough to make the system function properly. He further said that the AWD system will not function properly unless I drove 20-30 miles. How does one stop if the drive system is out of control???

To Whom It May Concern, I am writing to formally report a serious safety issue involving my 2015 Audi Q5 TDI (VIN # [XXX] ), which has developed severe corrosion on the rear subframe. I am the original owner of this vehicle, which has 92,700 miles and has been garage-kept and exclusively serviced by authorized Audi dealerships since purchase. On [XXX], following a failed Virginia State safety inspection, the vehicle was inspected by Audi of Chantilly, VA. Their service department confirmed that the rear subframe is cracked due to extensive rust and recommended immediate repair. I have attached both the inspection report and supporting photographs. This is not an isolated case. Numerous Audi Q5 owners have documented similar corrosion on the rear subframe, often attributed to a plastic cover that traps moisture and accelerates rusting. This appears to be a design defect with potentially dangerous implications. As it stands, the vehicle is not drivable. The compromised subframe poses a serious risk of structural failure while in motion, increasing the potential for loss of control, a crash, or injury. The dealership has estimated repairs at over $9,000, which I am currently seeking coverage for through Audi Customer Service. However, Audi has indicated that their corrosion warranty covers only body panels—not subframe components—despite the fact that the defect stems from their design. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)