AUDI Complaints

The contact owns a 2021 Audi E-Tron. The contact received notification of NHTSA Campaign Number: 23V867000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2024 Audi Q5E. The contact stated while driving at approximately 35 MPH, the Lane Keep Assist erroneously corrected the steering wheel, causing the vehicle to make a drastic right turn onto a side street. The contact stated that the failure had been recurring mostly while driving near a turn lane or a side street located on the left or the right sides of the vehicle. The contact stated that there was a message advising the driver to take control of the vehicle displayed after the failure. The vehicle was taken to a local dealer but was not diagnosed or repaired. The manufacturer was informed of the failure and the contact was advised that the failure was a known software failure. The failure mileage was 9,589.

The engine has failed and I am not sure why my Q5 was not included in the recall for coolant issues leading to engine failure. My issue started last winter when the car would suddenly kick in a loud fan. It would flash a warning that the start/stop malfunctioned as it only happened when stopped and/or parked. It was extremely alarming to hear so I would turn the car off and let it sit. When I started it up, there were no warnings and would drive normally. This continued to happen randomly. Then came the coolant low warning, engine temp, along with an RPM warning that kicked on the loud fan. I added coolant as it was the reservoir was low but never empty and temp gauge was in normal range . All messages would go away, car would drive normally. The coolant message happened a couple more times and always the same but eventually did not return. The Max RPM and temp continued in conjunction with the start stop messages. It was always the same. It would be stopped or Parked with the start/stop engaged. The fan would kick on and increase in severity and the temp gauge always was within normal. I eventually stopped using the start/stop function and it seemed to resolve the issue. The warnings never stayed on so I was not overly concerned since it drove fine and didn't sound rough when the messages and warning weren't active. Then it expelled the oil under the hood and gave zero warning lights. I only figured it out when the oil low warning came on. I thought it was weird because I had just checked the level since I see lots of complaints that Audi burns oil. When I opened the hood, I saw the oil. I know this happened suddenly and was not a leak because I was checking may parking spots. I took it the oil change place and it was cleaned up and replaced. I then took it to have the source of the leak identified but a pressure test revealed nothing. Again, no warning persisted and it drove fine. The next time the oil was expelled, it seized and failed.

At times Vehicle suddenly loses power and displays “transmission malfunction:you may continue driving” but then fails to accelerate to or maintain highway speeds. Other times when vehicle is stopped in traffic the transmission delays engaging when pressing in the accelerator and thus causes an unexpected delay to movement or if on an incline will roll backwards.

I am filing a complaint and request for a recall on 2019 Audi Q7's side marker light. This is 2019 Model Audi Q7.It has about 60K miles. I start getting a warning message pops up frequently saying "Right front side marker light faulty See owner's manual". Searching online it appears many user with same model years facing the same problem, but could be on the left side. Some say dealer will not cover the repair even with extended warranty. Repair cost ranges from $3000 to $5000. The part is around $30. Due to this What people would normally do is just disable the light with some diagnostic tools. This is against the safety requirement and extremely dangerous in my opinion. This is most likely manufacturer's faulty design or defects since it is so prevailing among car owners of same model. Please see some of the online posts by owners with this issue. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I leased a brand new 2025 Q7 at the beginning of June 2024. Two weeks into the lease i was attempting to back my car out of a parking spot at work, during a rainstorm, and the vehicle applied the brakes, grinding me to a sudden halt. It thought the rain was an obstacle. I tried several times to back out of the parking space and each time the car, without any other warning, slammed on the brakes. I called my salesperson who requested I contact the service center, who requested that I bring the vehicle in to be looked at. I was told that the vehicle should not be acting that way. After having the vehicle for 24 hours they called me to say there were no malfunctions or errors recorded in the system and I could come get the car. They told me that they were not able to "simulate rain" to test the issue adequately. A couple of weeks later it happened again. This time I was attempting to leave my garage, again in the rain, and I could not do so. The vehicle continued to halt each time I tried to back up. The car went back to the service center who had it for a full week, from 7/23/24 - 7/30/24, just to tell me that the issue I am referring to is actually "normal behavior and is a feature of the car" and they said that it could be turned off. When I picked up the car, the feature they turned off was the Rear Cross Traffic Assist (RCTA). However, that is a feature that I want to be able to use and nowhere in the owner's manual or anywhere I can find does it say that rain will stop the vehicle. I do understand how the RCTA is meant to work and I do want to have an audible and visual warning of objects or people impeding my path. However, I do not want the vehicle thinking that rain is an obstacle. I do have videos of this occurring.

My complaint is that Audi USA refuses to cover my damages and repair cost for the failed AC Evaporator that is covered under their warranty extension # AWA-21-01. Audi has a known issue for A/C Evaporator. The vehicle AC issue was immediately diagnosed by an independent mechanic who only diagnosed the issue and recharged the system until the Audi dealership had availability to inspect and perform the repair. Jim Ellis Audi was told of the issue and how using a sniffer tool the leak was found inside the cabin. Jim Ellis Audi said they would have to run their own diagnostic and if they found the leak that Audi would cover it. They did not find the leak and did not use the sniffer tool and claimed they detected the wrong refrigerant and would recharge it with the correct refrigerant. I had no recourse at this point only knowing my issue was not fixed. I was told that if it happen again to bring it back and they will credit the repair and perform further diagnostics. I felt ignored and opted for a different Audi dealership (Audi Marietta) Almost 6 week later the refrigerant has leaked again and I took the car to Audi Mariette with the same AC issue. The Audi Mariette dealership confirmed the Evaporator failure and performed the repair. I contacted Audi USA requesting a refund for the cost for Eurofed chargers ($298.26) and Jim Ellis Audi charges ($419.84)and was denied claiming the the failure was a result of the wrong refrigerant. I challenge Jim Eillis Audi at the time for the failure to properly diagnose the issue and only performing a band-aid repair of recharging and allowing refrigerant gas to leak into he cabin for a second time. When I asked what was the wrong refrigerant they detected, they could not tell me. I think Jim Ellis dealership is trying to cover their mistake and poor workmanship. Audi USA refuses to escalate my complaint. The fact remains that the evaporator initially failed all cost should be cover by Audi.

I have received notice 24T009 affecting my vehicle. As instructed, I contacted the dealer. They advise that Continental does not have tires to replace tires listed in the recall. The dealer could not provide a time frame for accomplishing replacement.

Car's electrical system fried overnight during a rainstorm. All systems unresponsive to keys or key faub. Car was towed to used dealership and they told me due to drainage system blockage a pool of water collected in rear battery compartment and submerged the battery.

Tail lights stopped working, the wire harness in the vehicle is known to get sheared due to a pinch point at the trunk hinge, this pinch point over a period of time will result in damage to the wire harness that controls the rear taillights as well as the opening and closing functions of the trunk. This is a known issue, with a TSB having been release, replacement is only offered if the damage is noticed during warranty period. This damage is hidden behind the trunk lining and can go unseen until the damage is done.