AUDI Complaints

WHILE DRIVING APPROXIMATELY 35 MPH IN THE RAIN THE POWER STEERING MALFUNCTION ERROR MESSAGE APPEARED ON THE VIRTUAL COCKPIT. I PULLED OVER INTO AN EMPTY PARKING LOT, TURNED THE CAR OFF AND RESTARTED. THE ERROR MESSAGE WAS STILL THERE WHEN I TURNED THE CAR ON. IT WAS VERY DIFFICULT TO TURN THE STEERING WHEEL, ESPECIALLY WHEN MOVING AT VERY LOW SPEEDS. IT WAS THE SAME FEELING AS DRIVING A CAR WITHOUT POWER STEERING, WHICH IF THE DRIVER IS NOT EXPECTING IT OR PHYSICALLY STRONG ENOUGH TO TURN THE WHEEL, WOULD DEFINITELY PRESENT A SAFETY ISSUE. GIVEN THIS IS A NEW CAR (ONLY 11K MILES) I AM VERY DISAPPOINTED AND CONCERNED THIS COULD HAPPEN. THIS TYPE OF MALFUNCTION/DEFECT SHOULD NOT BE HAPPENING ON ANY NEW CAR, WHETHER IT IS A BASE BRAND OR LUXURY BRAND CAR.

OVERALL PROBLEM: AUDI Q5 2020 APPEARS TO HAVE A COMPUTER MALFUNCTION THAT INSTANTLY DISABLES ALL SYSTEMS. VEHICLE 'SHUT ITSELF OFF' AT A BRIEF STOP AND BECAME VERY DIFFICULT TO CONTROL, ROLLING INTO INTERSECTION. DETAILS: I STOPPED CAR AT RESIDENTIAL NEIGHBORHOOD STOP SIGN (BRIEF AND COMPLETE STOP, NO WAIT), IMMEDIATELY READY TO PROCEED FORWARD. AUDI'S 'AUTO STOP/START' FEATURE SHUT OFF THE ENGINE, THEN IMMEDIATELY ALL ELECTRONICS SHUT DOWN. THE CAR BASICALLY 'TURNED ITSELF OFF.' VEHICLE THEN BEGAN DRIFTING/COASTING INTO INTERSECTION. CONTROLS WERE UNRESPONSIVE. I REALIZED THE POWER BRAKES AND POWER STEERING WERE DISABLED. I BRAKED VERY HARD, WHICH STOPPED THE CAR. HAD TO KEEP BRAKES PRESSED VERY HARD TO KEEP CAR FROM MOVING. IGNITION BUTTON WAS UNRESPONSIVE. I THEN NOTICED A SMALL MESSAGE ON THE DASHBOARD CONTROLS WHICH READ SOMETHING LIKE 'START/STOP IGNITION SYSTEM DISABLED ' PUT CAR IN P.' (THIS WAS THE ONLY WORKING ELECTRICAL FEATURE I NOTICED, THE EVENT WAS FRIGHTENING AND DISORIENTING, BUT I'M FAIRLY SURE NOTHING ELSE WAS FUNCTIONING). I THEN SHIFTED GEARSHIFT TO PARK, AND WAS ABLE TO START THE CAR AND DRIVE AWAY. I REPORTED PROBLEM TO DEALER. DEALER CLAIMED TO INSPECT VEHICLE, AND SAID THEY WERE UNABLE TO FIND ANYTHING WRONG. DEALER SAID VEHICLE'S COMPUTER HAD NO RECORD/MEMORY OF THE INCIDENT. DEALER ALSO SEEMED RESISTANT TO PROPERLY DOCUMENTING THE INCIDENT ON THEIR PAPERWORK. I REPORTED THE PROBLEM TO AUDI CORPORATE IN AUBURN HILLS MI, EXPLAINING I NO LONGER FELT SAFE DRIVING THIS CAR, AND WOULD NOT DRIVE IT AGAIN. AUDI CLAIMED TO PERFORM THEIR OWN INVESTIGATION, AND THEIR BRIEF REPLY SAID THAT THEY WERE NOT OBLIGATED TO DO ANYTHING UNDER APPLICABLE LEMON LAWS. CAR WAS IN 3RD MONTH OF LEASE, ~150 MILES. PREVIOUSLY I DROVE AN AUDI A4 2017 FOR 3 YEARS SO I WAS/AM VERY FAMILIAR WITH THE WAY AUDIS OPERATE.

ON 3/6/2020, AUDI NORWELL, MA DIAGNOSED MY 2013 AUDI A6 WITH A PASSENGER OCCUPANT DETECTION SYSTEM (PODS) MALFUNCTION AND ALERTED OF A PODS SYSTEM PROBLEM BY ILLUMINATION OF THE AIRBAG MONITORING LIGHT AND BY THE STATUS OF THE PASSENGER AIRBAG OFF INDICATOR LIGHT. I WAS QUOTED $1,389.81 TO REPLACE/REPAIR, BUT ASKED IF THERE IS A RECALL ON THIS 'AIRBAG' RELATED ISSUE, SINCE IT HAS BEEN WELL PUBLICIZED ON THESE AUDI MODELS. UPON LOOKING UP MY VIN# IN THE RECALL DATABASE, WE DISCOVERED THE VIN# FOR THIS VEHICLE WAS NOT LISTED AS AN IMPACTED VEHICLE. HOWEVER, IT IS A 100% MATCH TO SAFTEY RECALL CODES: 74D5 OR 74D1 (SEE BELOW). I FILED A RECALL CASE WITH AUDI MANUFACTURING ON 4/21/2020, BUT THEY RESPONDED BACK ON 4/24/2020 THAT THERE WAS NOTHING THEY COULD DO IF THE VIN# IS NOT ON THE LIST. THUS FILING MY COMPLAINT WITH NHTSA. RECALL CODE: 74D5 SUBJECT: PASSENGER OCCUPANT DETECTION SYSTEM (PODS) AFFECTED VEHICLES: 2013 A6 DESCRIPTION: THE PASSENGER OCCUPANT DETECTION SYSTEM (PODS) CAN MALFUNCTION DUE TO STRESS/WEAR FACTORS AFFECTING AN INTERNAL CONNECTOR OR CONTACT RESISTANCE INCREASE AT BODY-SENSING MAT IN THE SEAT. IN THIS SITUATION, A FRONT PASSENGER SEAT OCCUPANT RISKS INJURY IN A CRASH BECAUSE A MALFUNCTIONING PODS MAY NOT MAKE THE CORRECT AIRBAG DEPLOYMENT DECISION FOR THE TYPE OF OCCUPANT SEATED THERE. RECALL CODE: 74D1 SUBJECT: PASSENGER OCCUPANT DETECTION SYSTEM (PODS) AFFECTED VEHICLES: 2013 AUDI A6 DESCRIPTION: IN AFFECTED VEHICLES WITH CLIMATE CONTROL SEATS (HEATED/COOLED), THE PASSENGER OCCUPANT DETECTION SYSTEM (PODS) CONTROL MODULE CAN MALFUNCTION DUE TO STRESS/WEAR FACTORS AFFECTING AN INTERNAL CONNECTOR AND/OR A BODY-SENSING MAT IN THE SEAT. SHOULD A MALFUNCTION OCCUR, VEHICLE OCCUPANTS WILL BE ALERTED OF A PODS SYSTEM PROBLEM BY ILLUMINATION OF THE AIRBAG MONITORING LIGHT AND BY THE STATUS OF THE PASSENGER AIRBAG OFF INDICATOR LIGHT.

CAR STOPPED WHILE DRIVING ON PUBLIC ROAD AND SHUT OFF WHILE ON ROAD. CEL WENT ON AND ALL SYSTEMS LIT UP ON DASH AS FAILED. T

PURCHASED CAR IN 2010 WITH AROUND 10,000 MILES ON IT. A FEW MONTHS AFTER PURCHASING, CHECK ENGINE LIGHT WOULD ILLUMINATE, VEHICLE WOULD HAVE A NOTICEABLE DECREASE IN POWER AND NOT ACCELERATE OVER ABOUT 40MPH. SOMETIMES AFTER SHUTTING CAR OFF AND RESTARTING PROBLEM WOULD GO AWAY, OTHER TIMES IT WOULD NOT. VEHICLE TAKEN TO AUDI DEALERSHIP CAR PURCHASED FROM FOR REPAIR AND INITIALLY REPORTED AS SENSOR PROBLEM AND REPAIRED. COUPLE WEEKS AFTER REPAIR CAR WOULD HAVE SAME PROBLEM, SO TAKEN BACK TO DEALERSHIP AND AGAIN REPAIRED SENSOR(S). WITHIN ABOUT THE FIRST YEAR AFTER PURCHASING, ISSUE HAPPENED MULTIPLE (+/-5) TIMES AFTER DEALERSHIP 'REPAIRED' WHAT THEY THOUGHT WAS THE PROBLEM AT THE PARTICULAR TIME. AFTER ABOUT 5/6 TIMES OF THIS HAPPENING DEALERSHIP TOOK A MORE IN DEPTH ATTEMPT AT FIGURING OUT WHAT PROBLEM REALLY WAS, TELLING ME THEY WERE WORKING DIRECTLY WITH AUDI & THEIR MECHANICS TO FIND AND FIX THE ACTUAL DEFECT. CAR WAS IN SHOP FOR AROUND 3 MONTHS FOR THIS REPAIR, WHICH THEY DETERMINED WAS ELECTRICAL AND DECIDED TO REWIRE THE ENTIRE CAR. IN THE MEANTIME, I MOVED OUT OF STATE TO START GRADUATE SCHOOL. I FINALLY GOT IT BACK A FEW MONTHS LATER AFTER HAVING TO PAY TO SHIP IT TO ME AND FOR A RENTAL WHILE WAITING. WITHIN A FEW MONTHS, CAR ONCE AGAIN HAD SAME EXACT PROBLEM. TOOK TO NEW LOCAL DEALERSHIP WHO ALSO DIAGNOSED ISSUE AS SENSOR(S) & 'REPAIRED' THEM. CONTINUED TO HAVE SAME PROBLEM EVERY FEW WEEKS, WOULD TAKE INTO DEALER FOR REPAIR, GET IT BACK, HAVE PROBLEM, TAKE TO DEALERSHIP, ETC. DEALERSHIP WOULD NOT ADDRESS CAR OVERALL BEING DEFECTIVE, THEY'D AVOID CONTACT, NOT RETURN CALLS, HANGUP ETC. CAR EVENTUALLY TRADED IN FOR NEW MAKE WHEN WARRANTY EXPIRED.

AUDI RECALL CAMPAIGN 69Z4 WAS SUPPOSED TO FIX THE PASSENGER OCCUPANT DETECTION SYSTEM MALFUNCTION BY REPLACING A CONNECTOR AND HARNESS. THIS HAS NOT FIXED THE ISSUES. MANY AUDI CUSTOMERS SAYING THE SEAT BELT ALARM AND WARNING LIGHT STILL COME ON. MINE WILL NOT SHUT OFF UNTIL I PLUG THE SEAT BELT BACK IN, BUT THEN MY AIRBAGS TURN ON AND OFF RANDOMLY EVEN IF THERE IS AN OCCUPANT IN THE PASSENGER SEAT. THIS WAS THE CHEAP FIX. AUDI ACKNOWLEDGES THE ISSUE WITH THE ACTUAL PODS SENSOR BUT MAKES CUSTOMERS PAY $1,200 FOR THE SAFETY FIX. THIS SHOULD HAVE BEEN PART OF THE RECALL. AUDI BLAMES MINE ON THE DAMAGE TO THE REAR OF THE CAR, BUT THE PHOTOS PRE-DATE THE DAMAGE TO THE REAR BUMPER.

HAVE HAD SEVERAL INSTANCES WHERE LANE ASSIST HAS SUDDENLY TURNED THE CAR INTO ANOTHER LANE, OFTEN FOLLOWING A CRACK IN THE ROAD. HAVE NEARLY HAD ACCIDENT RELATED TO THIS SUDDEN LOSS OF CONTROL. DEALERSHIP NOT HELPFUL, DECLARING THAT EVERYTHING IS WORKING FINE. PURCHASED THIS CAR FOR MY 16 YEAR-OLD DAUGHTER...BECAUSE OF THE EXTRA SAFETY FEATURES. VERY WORRIED ABOUT THIS MALFUNCTION. *TR

CAR RAN ROUGH ON THE WAY HOME FROM PICKING UP TAKE OUT DINNER - METALLIC, RAPID POPPING SOUND COMING FROM ENGINE BAY (FAINT WITH WINDOW UP). CAR DIED WHILE SLOWING AT A STOP LIGHT AND WOULD NOT TURN ON - STEERING WHEEL ALSO LOCKED, POWER BRAKES FAILED. I WAS ABLE TO BRING MY CAR TO A STOP BEFORE STRIKING A BOULDER USING NON-POWER BRAKES. CAR WAS TOWED TO NEAREST AUDI DEALERSHIP AND I WAS INFORMED THAT BOTH (!) TURBOS FAILED AT JUST OVER 70,000 MILES AND METICULOUS SERVICE. OIL WAS CHANGED AT HALF THE RECOMMENDED INTERVAL (@5,000 MILES). EXPENSIVE REPAIR THAT SHOULDN'T BE HAPPENING AT SUCH LOW MILEAGE (AND EXTREMELY FREQUENTLY FROM OWNER REPORTS) THAT ALSO LED TO A COMPLETELY LOSS OF CONTROL AND SOME BRAKE FUNCTION. AUDI HAS A TSB ON THE ISSUE, BUT WONDERING WHY THE DOT/NHTSA HAS YET TO ENFORCE A RECALL? *TR

ENGINE DIES WITH OUT NOTICE WHILE IN MOTION .RECEIVING WARNING NOT TO EXCEED 4000RPMS ,LOW OIL PRESSURE WARNING WITH FLASHING EPC. *TR

BACKGROUND: BOUGHT IT USED WITH 19,660 MILES. THE CAR WAS STILL UNDER WARRANTY FOR ONE YEAR AFTER PURCHASE DATE. MULTIPLE PROBLEMS ARISE IN THE NEXT FEW MONTHS: 1. COOLANT LEAK DUE TO FAILED WATER PUMP. (NOTE: REPLACED UNDER DEALER'S 4YEAR/ 50K MILES NEW VEHICLE LIMITED WARRANTY). 2. MULTIPLE FAILED WHEEL BEARING (ONE FAILED AFTER THE OTHER). (NOTE: ONE WHEEL BEARING WAS REPLACED UNDER ABOVE MENTIONED WARRANTY BUT OTHER WHEEL BEARING(S) FAILED AND NO LONGER UNDER WARRANTY.