2015 BMW 328D Complaints

TL* THE CONTACT OWNS A 2015 BMW 328D. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V755000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. BMW OF BELLEVUE (13617 NORTHUP WAY, BELLEVUE, WA 98005, (425) 243-5201) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

RECALL CAMPAIGN 18V-755 (EGR). NO REMEDY. IT HAS BEEN ALMOST A YEAR SINCE THE RECALL HAS COME OUT AND BMW HAS NOT FIXED MY CAR

THE HALOGEN LAMPED HEADLIGHTS WILL NOT SUPPORT DRIVING MORE THAT 35 MPH THE CONSUMER STATED THE HEADLIGHTS WERE INSUFFICIENT AND SHOULD BE RECALLED. *JS

I THEN BOOKED AN APPOINTMENT AT BMW ENCINITAS ON MONDAY, 6/3 TO GET IT FIXED. THEY DIAGNOSED THE CHECK ENGINE LIGHT AND QUOTED ME THAT IT WAS ALL PART OF THE RECALL AND THAT THERE WOULD BE NO CHARGE. I SIGNED THE PAPERWORK, AND MY SERVICE ADVISOR JOEY SAID THAT DUE TO THE SERVICE DEPARTMENT'S BACKLOG, THE CAR WOULDN'T BE READY UNTIL TUESDAY 6/4 IN THE EVENING. THEY DIDN'T GIVE ME A LOANER VEHICLE, SO I HAD TO CALL MY MOM TO PICK ME UP. LATER THAT AFTERNOON, I GOT A CALL FROM MY SERVICE ADVISOR SAYING THAT THE CAR WOULDN'T BE READY UNTIL FRIDAY, 6/7. ON WEDNESDAY 6/5, I RECEIVED A MESSAGE FROM MY SERVICE ADVISOR SAYING THAT MY EGR COOLER WAS FAULTY AND WAS REPLACED FREE OF CHARGE, BUT THAT THE PART THAT TRIPPED THE LIGHT, THE EGR VALVE, WASN'T COVERED UNDER THE RECALL AND THAT WE WOULD BE CHARGED $416.00 + TAX TO GET IT FIXED. THIS WAS AFTER THEY HAD QUOTED ME 'NO CHARGE' TO HAVE IT ALL FIXED. EVEN IF THE PART IN QUESTION IS NOT PART OF THE RECALL, IF BMW WOULD HAVE HAD EGR COOLERS IN STOCK AND TAKEN MY CAR IN SOONER, THE EGR VALVE PROBABLY WOULDN'T HAVE BROKEN. WE AGREED TO PAY THE CHARGE TO GET MY CAR OUT OF THE DEALERSHIP, BUT THIS IS RIDICULOUS. MY WHOLE EXPERIENCE WITH THE RECALL HAS BEEN NOTHING BUT A DISASTER. THIS IS BY FAR THE WORST RECALL I'VE EVER BEEN A PART OF. ON THURSDAY, 6/6, I RECEIVED A CALL THAT MY CAR WAS READY. I WENT TO THE DEALERSHIP TO PICK IT UP, AND THEY CHARGED $448.50 FOR THE FAULTY VALVE, WHICH WAS CAUSED BY THE FAULTY COOLER.

WHEN I FIRST HEARD ABOUT THE RECALL FOR THE EGR COOLER, I CHECKED BMW'S WEBSITE AND IT SAID THAT THE REMEDY WAS AVAILABLE. I TOOK MY CAR TO THE DEALER, ONLY TO HAVE THEM SAY PARTS WEREN'T READY. I GOT A "DRIVETRAIN MALFUNCTION" ERROR WHEN I WAS DRIVING TO SCHOOL A FEW MONTHS AGO. AFTER I GOT OUT OF SCHOOL, I WAS DRIVING HOME WHEN THE CHECK ENGINE LIGHT CAME ON. I TOOK THE CAR TO MY MECHANIC WHO DIAGNOSED THE PROBLEM AS THE EGR COOLER RECALL. HE RESET THE CODE AND SENT ME ON MY WAY. A FEW WEEKS LATER, THE SAME THING HAPPENED AGAIN. MY MECHANIC RESET THE CODE AND SENT ME ON MY WAY AGAIN. I CHECKED BMW'S WEBSITE AGAIN AND THEY SAID PARTS WERE READY. I TOOK MY CAR INTO THE DEALER AGAIN, AND THEY TOLD ME THAT PARTS WEREN'T READY. JUST TODAY, I GOT ANOTHER "DRIVETRAIN MALFUNCTION" ERROR AND THE CHECK ENGINE LIGHT IS STAYING ON. I TOOK IT TO MY MECHANIC AND HE RESET THE CODE, BUT NOW THE LIGHT IS PERSISTENTLY ON NO MATTER HOW MANY TIMES WE RESET THE FAULT CODE. IT HAS BEEN OVER 6 MONTHS AND BMW DOES NOT HAVE PARTS READY. EVERY TIME I DRIVE MY CAR, I WORRY THAT IT'LL CATCH FIRE OR SOMETHING AND LEAVE ME STRANDED ALONG THE SIDE OF THE ROAD. I ALMOST FEEL LIKE BMW SHOULD BUY MY CAR BACK, SINCE IT HAS HAD THE SAME PROBLEM 3 TIMES IN A ROW.

I WAS DRIVING ON I-91 AT NORMAL HIGHWAY SPEED AND THE CAR SUDDENLY STARTED DECELERATING ON ITS OWN WITH NO WARNING LIGHTS OR OTHER INDICATION OF A PROBLEM. I PULLED OVER IMMEDIATELY AND SHUT THE ENGINE OFF AND GOT OUT TO INVESTIGATE AND SAW SMOKE UNDER THE HOOD. I CALLED 911 AND THE CAR WAS VISIBLY ON FIRE BY THE TIME THEY ARRIVED.