2014 BMW 328D Complaints

The contact owns a 2014 BMW 328D. The contact stated while driving at 20 MPH, the vehicle started shuddering. The check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the Exhaust Gas Recirculation (EGR) valve needed to be replaced. The contact stated that the vehicle was repaired; however, the failure reoccurred 6 months later. The vehicle was taken back to the independent mechanic who repaired the Exhaust Gas Recirculation (EGR) valve for a second time; however, the failure persisted. The independent mechanic informed the contact that the failure was associated to an unknown Technical Service Bulletin. The vehicle was taken to the dealer who informed the contact that the parts for repair were not yet available. The contact later received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) that stated that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 97,396. VIN tool confirms parts not available.

ISSUE: HPFP High Pressure Fuel Pump is failing resulting in an increasing deposit of metallic shavings within the pump housing and a corresponding deviation in the measured fuel rail pressure. SAFETY: The vehicle will code and shut down while you are driving. BMW DEALERSHIP: Replaced items other then the root cause HPFP. A new fuel rail and sensors installed at my expense because of dealership decision. 1,000 miles after repair at dealership, codes came back for low pressure and high pressure faults. Warning lamps on and car shut offs while driving. Make and model of car with the same issues but VIN is not on this recall? NHTSA Campaign Number: 21V586000

The contact owns a 2014 BMW 328D. The contact stated that while driving and exceeding 60 MPH, the vehicle was shaking. The check engine warning light was illuminated. The contact stated that the warning remained illuminated on the instrument panel for over a month. The contact drove the vehicle home safely. The vehicle was not taken to the dealer to be diagnosed; however, the dealer was contacted by phone and informed of the failure. The manufacturer was contacted twice and informed of the failure. The approximate failure mileage was 150,000.

The contact owns a 2014 BMW 328D. The contact stated that after parking the vehicle for approximately 10 minutes after driving, the vehicle was then restarted, made an abnormal noise, and stalled. The contact stated that no warning lights had been illuminated at the time. The contact stated that he stepped out of his vehicle to inspect the surroundings and noticed a large puddle of fuel under his vehicle. The vehicle was unable to be restarted. The contact stated that he then had his vehicle towed to the dealer, where it remained. The dealer and manufacturer were notified of the failure, however, they were not able to assist. The mileage failure was 115,000

The contact owns a 2014 BMW 328D. The contact received a recall notification for NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the dealer informed the contact that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 BMW 328D. The contact received a recall notification for NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.

I suffered a breakdown in my 2014 BMW 328d on 26 Oct 21 with a drive train malfunction warning. Vehicle stalled and was unable to be restarted. Vehicle was towed to local repair shop, International Auto Specialist, located in Fredericksburg, VA, and diagnosed as a high pressure fuel pump failure and calling for the entire replacement of the vehicles fuel system. At the recommendation of my local repair shop, the vehicle was then towed 59 miles to the closest BMW dealership, BMW Fairfax, VA, for repair. The safety issue I have is that a recall notice (Recall Campaign #21V-586) was issued by BMW North America in September 2021 for High Pressure Fuel Pump failures affecting 2014-2018 BMW diesel engine vehicles ranging from 3 Series, 5 Series, 7 Series, X3 SAV, and X5 SAV models. I never received a recall notice for this vehicle, or my 2015 BMW X5d SAV, and have been told by BMW Fairfax, VA, and BMW Corporate that my high pressure fuel pump only carries an extended 10-year, 120,000 warranty, even through both vehicles falls within the parameters of the open recall notice issued by BMW North America. Further, BMW Fairfax, VA has informed me that all other parts damaged by the High Pressure Fuel Pump failure are not covered by the extended warranty and any cost associated with additional repairs is the customers responsibility, regardless of the fact that they will only replace the defective part at the time of failure and not before. How can BMW North America issue a recall notice for a specific group of vehicles, but not include all vehicles that fall within the specifications associated to the recall? This part failure occurred while I was driving in heavy traffic and I was fortunate it did not cause series bodily harm to myself or others. I respectfully request you investigate the situation to determine BMW's liability and inept handling of this recall in order to prevent others from being harmed. Documentation can be provided if necessary. Thank you.

The contact owns a 2014 BMW 328D. The contact stated that while his daughter was driving approximately 50-55 MPH, the vehicle inadvertently stalled in the middle of the highway. There were no warning lights illuminated. The contact's daughter was unable to veer to the side of the road due to oncoming traffic. The police arrived on the scene and stopped the traffic before assisting the contact's daughter in pushing the vehicle to the side of the roadway. The vehicle was then towed to the dealer who diagnosed that the fuel pump and the fuel pump control unit needed to be replaced. The dealer advised the contact that the vehicle would be repaired at his own expense since the VIN was not included in NHTSA Campaign Number: 21V586000 (Fuel System, Diesel). The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 85,602.

Occasionally it is impossible to unlock the door from the inside with the manual door unlock. The door operates in a two-step manner - pull the door latch once to unlock the door, and then pull again to open the door. However, sometimes the first pull fails to unlock the door and the only way to unlock the vehicle is with the electric door unlock. When this occurs, there is notable tension in the door handle, and the pop-up unlock indicator does move upwards in synch with the door handle position - it's simply not reaching the unlock point, and there is resistance felt in the door latch. Even trying to assist the mechanism by grasping the unlock indicator (as doors used to be unlocked in this fashion) does not work. Obviously, if the electric system fails for any reason, not being able to open the door is a major safety issue. When this happens it is also observed that the electric lock operates very slowly. Instead of the post popping up and unlocking almost immediately, it takes a second or two for the door to unlock, as if there is additional internal resistance in the mechanism. This is observed on BOTH the driver and passenger side doors. I have brought this to the attention of the dealer on separate occasions. The suggestion has been to replace a cable in the door due to stretch. However, based on the nature of the issue and the symptoms in both doors it seems like an issue with the latch or locking mechanism itself. The passenger door is unlocked very infrequently compared to the driver's door and it seem unlikely they would wear at the same rate if it was a cable stretch issue. I have been able to record a video of this problem occurring. I plan to show it to the dealer at my next service in the next couple weeks since they were unable to replicate the issue.

UNKNOWN- NOT SAFETY RELATED ISSUE: VEHICLE CAN NO LONGER PROVIDE NAVIGATION RELATED FEATURES REASON: BMW NORTH AMERICA DECLINED TO UPGARE CELLULAR 3G COMMUNICATION CAPABILITY TO 4G (SIM CARD INTERFACE) REASON: NORTH AMERICAN CELLULAR NETWORKS ARE DISCONTINUING THEIR 3G NETWORKS AND AND ARE UPGRADING TO 4G NETWORKS. MANY CANY MANUFACTURERS PROVIDE VEHICLE RELATED FEATURES THAT REQUIRE THE VEHICLE TO COMMUNICATE VIA THE CELLULAR NETWORKS. IMPACT:CERTAIN BMW VECHICLES SOLD WITH MANUFATURER PURCHASED FEATURES FOR NAVIGATION WITH THE LIVE TRAFFIC CAPABILITY SOLD ON A SUBSRIPTION BASIS AFTER THE INTIAL WARRANTY PERIOD STOPPED FUNCTIONING BMW CUSTOMER INTERACTION RELATED INFO: - Attempted to use the live traffic info and contacted BMW customer service - Response was that this feature is no loger available because it uses 3G and 3G is being discontinued. I was directed to the local Dealer for upgrade - Local Delar confirmed that do not have information for this upgrade and directed me back to BMW customer support - I contacted BMW customer service and they confirmed that this feature operates on 3G and no longer available Connected Drive installed on the vehicle CUSTOMER CONCERN: I do expect a car manufacurer that sells vehicles with cellular dependent features to conform to the latest cellular communication standard in North America and issue a recall to upgrade 3G dependent vehicles with certain sold capabilities that stopped operating due to the 3G to 4G transition in North America