2024 BMW I5 Complaints

I was driving east bound on [XXX] near the [XXX] exit and using the fully automated driving (where I am watching the road to take over if necessary but the vehicle was maintaining speed and steering) I received the following errors: (I symbol error) Reduced driver assistance, (triangle error) Forward Collision Mitigation, (triangle error) Assisted Driving, (I symbol) Lane Change Assistant. Directly after receiving these errors the steering wheel was stuck at center and required an extreme amount of effort to turn the wheel in any direction. At first I thought it was because the automated system was still engaged but I tried to turn it off and nothing happened. At this point I am getting a little scared as the vehicle is responding to my pedal input but the steering wheel will not release properly. I tried calling the BMW Assist people and they told me to call roadside assistance which would not have helped in my opinion so I told them I didn't want to be transferred over there. I decided to drive the rest of the way home as it was mostly straight getting there. I was concerned that I would have no evidence of this happening so I took a video of what was happening while still on the freeway and recorded my driving for evidence if needed. I was able to exit the highway with extreme difficulty in turning the steering wheel to the point that I was worried I wouldn't be able to capture it on my recording because I thought I might need to use both hands due to the extreme resistance the vehicle was causing. The vehicle finally released the steering wheel so I could drive normally once I came to a complete stop at [XXX] (the exit went into a roundabout and there was no oncoming traffic so I did not stop directly off the highway). I have informed both BMW Northwest (the dealer I purchased from) and BMW USA of this issue and am currently awaiting a response from BMW USA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am writing to formally address concerns regarding the recall on my vehicle and its impact on my ownership experience. 1.Recall Disclosure: According to your records, the recall on my vehicle was issued on 2/12/24. However, I purchased (or leased) the vehicle on 7/21/24 from an authorized dealership. At the time of sale, I was not informed of any open recall, nor was it disclosed by the dealership. According to them, there was no stop sale issued for the vehicle. If I had been made aware of the recall, it could have influenced my decision to proceed with the purchase/lease. 2.Ongoing Impact: This unresolved recall has significantly affected my ability to transfer the lease to a qualified individual, creating financial difficulties. Despite nearly a year since the recall’s issue date, my vehicle has not exhibited any signs or warnings related to the recall. This lack of resolution is now directly impacting my personal finances. Requested Resolution: I kindly request the following: •Confirmation of the exact date my vehicle was added to the recall list and whether a stop sale order was issued. •An immediate update on the recall’s resolution timeline. •Compensation or financial assistance for the inconvenience caused by this prolonged delay. I believe this matter warrants urgent attention, as the lack of disclosure and delay in resolving the recall has created unnecessary financial and logistical burdens. Thank you for addressing this issue promptly. I look forward to your response.

The contact owns a 2024 BMW I5. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2024 BMW I5. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2024 BMW i5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic). The contact stated that when the vehicle was started, the "Driver Restraint System Malfunction" message was displayed. The vehicle was not diagnosed or repaired. The failure mileage was approximately 9,000. The VIN tool confirms that parts are not available.

The contact owns a 2024 BMW I5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Recall of thousands of BMWs starting February 12, 2024. My car was recently included in this with a "remedy unavailable." Spoke to BMW north america, including the recall department, corporate customer service, and multiple local BMW service centers. No remedy available and unknown when it will be. The dealers believe BMW is allocating parts based on VIN, but not sure. As of know, my car has serious brake issue that cannot be serviced. This is a family car for spouse and two children. No transparency from BMW about crash risk and no transparency on timeline for fix.

Rear Cross Traffic Warning does not produce an audible alert. It can cause you to accidentally back into oncoming traffic. This has been the case on several occasions especially when there is a hill behind you and traffic crests the hill and appears quickly. Blind Spot Warning does not produce an audible alert or view in the instrument cluster.

I was driving east bound on [XXX] in the Chicago, IL area at the exit before [XXX]. I was driving the speed limit of 55 mph. The car hit a pot-hole and the right front tire shattered, meaning that the rim of the tire snapped into two pieces along the circumference of the rim. I am drawing your attention to this occurrence because a rim of the wheel shouldn't snap into two pieces after hitting a nominal pot-hole driving at normal speeds. The tire, the rim both had to be replaced and work was needed to test the car for further damage and to re-align the tires amounting to an expense of ~ $1,826. I believe the material strength of the metal of the rim of the wheel, is not specked correctly for normal road conditions. After hitting the pot hole, the car was extremely hard to control in order to drive to the side of the fast moving interstate highway. It was only by luck and my experience in driving that I was able to pull over in ~ 5 lanes of high speed traffic. The car is very heavy due to the battery in the car. It was essentially like driving a slab of cement with no directional capability. This is very dangerous and I am drawing this to your attention to prevent auto accidents that can cause human death. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

An option on the car was crystal or glass knobs. The issue is the the sun reflects off the main iDrive knob and right into your eyes making it hard or challenging eye or drive the car safely.