2014 BMW X3 Complaints

Had an oil change through BMW with their pre-packaged oil service. 6 days later my oil pump chain guard broke inside the engine and now they're telling me I need a new engine which cost $33,000. I believe the chain guard was either broken during the time of their possession or they could at least have told me that the chain guard was cracked or broken when they did the oil change by looking down the oil cap. They explained to me looking inside the oil cap is how they know the guard has broken and the chain has stretched. So during the oil change they should have been able to tell me or show me that that was a possibility or it was broken. I received my car back in good health with all green lights checking that the car was in top shade condition and 6 days later the car is totaled.

The contact owns a 2014 BMW X3. The contact stated that while driving 30 MPH, the vehicle stalled. The message “Fuel Supply Malfunction” was displayed. Additionally, the contact referenced NHTSA Campaign Number: 24V527000 (Air Bags) and stated that the passenger’s side air bag was not replaced. The local dealer was contacted and informed the contact that the vehicle needed to be diagnosed. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 80,000.

I am filing a safety complaint regarding a catastrophic timing chain failure on my 2014 BMW X3 xDrive28i equipped with the N20 engine. While driving, the timing chain and oil pump drive chain failed without warning. This is a well-documented defect on BMW N20/N26 engines that has been the subject of extended warranties and numerous consumer complaints. This failure can cause sudden engine seizure, immediate loss of power steering and braking assist, and creates a serious risk of crash while the vehicle is in motion. BMW issued an Extended Limited Parts Warranty for this exact defect (timing chain and oil pump drive chain), acknowledging a manufacturing defect. However, BMW is refusing to cover my repair even though this is a known safety issue affecting thousands of vehicles. The vehicle had been properly maintained, and there were no warning signs before the failure. I purchased the vehicle in October 2021, and this defect occurred during normal use commuting to work. The cost of repair is extremely high due to the internal engine damage caused by the timing chain defect. This is not normal wear and tear. This is a known design/manufacturing defect that BMW has been aware of for years. Also, when I purchased this vehicle, the headlights, and taillights on the hatchback were not working. I had brought this up to the dealership they replaced the headlights, but did not address the tail lights. I am requesting that NHTSA investigate this defect further, and the tail lights as these failures create a significant safety hazard for drivers and other vehicles on the road.

The contact owns a 2014 BMW X3. The contact stated that while driving at an undisclosed speed, the engine overheating and the check engine warning lights were illuminated. The contact stated that the failure had occurred while driving on a busy highway. The vehicle was towed to the residence. The dealer was made aware of the failure. The contact was informed that only a shield had been replaced. In addition, the contact was informed that the failure was not covered or associated with the recall repair. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System). The vehicle was taken to the dealer, and the recall repair was performed. In addition, the contact stated that the failure occurred after the vehicle was retrieved. The contact stated that directly after driving the vehicle, the dealer was made aware that there was an issue with the vehicle after the recall repair was performed. The contact was assured that the vehicle was fine, and the vehicle was test-driven to ensure that there were no issues with the repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 171,150.

The contact owns a 2014 BMW X3. The contact stated that while driving at an undisclosed speed, there was smoke coming from the engine compartment, prompting the contact to discontinue driving the vehicle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); the VIN was included, but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2014 BMW X3. The contact stated that while operating the vehicle, the braking system malfunctioned and erroneously activated, causing the brakes to grab. The vehicle was taken to a dealer and the brake caliper and brake lines were flushed; however, the failure persisted. The manufacturer was not notified of the failure. The contact was informed that the VIN was not included in NHTSA Campaign Number: 14V627000 (SERVICE BRAKES, HYDRAULIC). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 123,286.

The contact owns a 2014 BMW X3. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 BMW X3. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 BMW X3. The contact stated while driving 60 MPH, the vehicle lost motive power. There was an abnormal winding sound coming from the vehicle. The contact stated that while depressing the brake pedal, the brake was inoperable. The contact activated the parking brake to stop the vehicle. There were no warning lights illuminated. The contact stated that the failure was related to Technical Service Bulletin: SIB: 11-03-17. The vehicle was towed to the local dealer where it was diagnosed and determined that the timing chaining needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 130,000.

There was a recall back in October 2024 and there still is no remedy as of yet and it can cause a fire risk.