2020 BMW X5 Complaints

BMW front cup holders have hole in bottom and it allows condensation/liquid to migrate through bottom to air bag sensor located directly underneath cup holders. Consumers are at risk of air bags going off unintentionally and/or not going off at all. Sensor should not be directly under a cup holder and/or the cup holder should not have a hole directly above safety sensor. BMW design defect. Consumers are having to pay out of pocket for sensor to be replaced as it is not covered under warranty. Additionally, there is a pending class action lawsuit that has been filed and documentation of this being a problem over several BMW models is well documented in forums, etc. on the internet.

WHILE PARKING THE VEHICLE IN A HEAD-ON PARKING SPOT, THE CAR SUDDENLY ACCELERATED WITHOUT WARNING AND HIT A WALL. THE CAR THEN WENT INTO REVERSE AND SPED UP RAPIDLY UNTIL IT HIT A CONCRETE PATIO ON THE OTHER SIDE OF THE PARKING LOT. THE BRAKE PEDAL WAS DEPRESSED WITH SUBSTANTIAL FORCE THE ENTIRE TIME THE VEHICLE WAS MOVING BUT THE VEHICLE WOULD NOT STOP MOVING. THE BRAKES DID NOT ENGAGE. I DO NOT RECALL HOW THE CAR WENT FROM DRIVE TO REVERSE. FORTUNATELY, THERE WERE NO PEOPLE OR CARS IN THE PARKING LOT AT THE TIME OF THE INCIDENT. THE AUTO BODY SHOP THAT CURRENTLY HAS POSSESSION OF THE VEHICLE COULD NOT FIND ANYTHING WRONG WITH THE COMPUTER/ELECTRICAL SYSTEMS IN THE VEHICLE NOR WERE THEY ABLE TO RECREATE THE INCIDENT. I DO NOT KNOW HOW THOROUGH THEY LOOKED FOR PROBLEMS. BMW HAS BEEN NOTIFIED AND HOPEFULLY THEY WILL SEND A CREW TO INVESTIGATE. THE CAR IS CURRENTLY AT THE AUTO BODY SHOP BUT MY INSURANCE GOMPANY, GEICO, WILL HAVE THE CAR TOWED TO ONE OF THEIR FACILITIES IN A COUPLE OF DAYS. THE CAR HAS BEEN DEEMED A TOTAL LOSS DUE TO ALL OF THE DAMAGE. I HAVE BEEN HAVING ELECTRONICS ISSUES WITH THE CAR SINCE PURCHASE IN JUNE 2020, HOWEVER, THEY HAVE BEEN RELATED TO THE ENTERTAINMENT AND COMMUNICATION SYSTEMS. IN HINDSIGHT, I REALIZE THAT I HAD TWO OTHER INSTANCES IN THE PAST WITH SUDDEN ACCELERATION WITH THIS CAR. I THOUGHT NOTHING OF IT AT THE TIME BUT THEY MAY BE RELATED TO THIS LATEST INCIDENT.

squeaking and grinding in steering column, overheated steering column to the touch. Took to local BMW and was informed it was an issue with steering rack (after two visits there) and part has to be ordered and replaced.

BMW states the X5 is equipped brake pad sensor and will notice driver when is needed to be replace. it doesn't work and become a safety concern. We have this X5 for about 2 years and start to hear noise when apply the brake. When the situation happens, we have never seem any alert from the car. Which our previous 2017 X5 and 440 GC provides such function. We found an opportunity to sent the vehicle to server center and asked to check what's wrong. Then, we are told that the front left brake pad against the rotor surface and has been metal to metal. We are told, if this is getting worse, the vehicle may not be able to stop safely. This is a safety issue of the 2020 X5. if I didn't ask my wife to go check the car, she might be in a car accident since she can't stop the car. Money thing is details. I provides this in order to match the file I uploaded later. We are provided detailed inspection report and asked to pay $1000+ to fix the issue (X5 Quo.pdf) Service center provides detailed report for the status of the car. (report.pdf) in the end, we were able to negotiate to buy an extension warranty($700) to cover the cost. (payment.pdf)

Grievance/Complaint for 2020 X5 BMW Firer December 9, 2021 (49 days Owner) I was on my way to work, and I stopped at the local Bank of America drive through. While on my way, I received two (2) malfunction message saying the same thing, “ Scam Likely 1-470-781-9727; (Check Control) Vehicle key missing, Close message; Vehicle key not available or malfunctioning. Drive-ready mode cannot be started. See Driver’s Manual for further information.” (This was the message/malfunction.) I took a picture and call my salesperson, Mr. Preston at BMW of Gwinnett Place and informed him that the key was in the cup, so I tried to place it on the dashboard. I did not understand why I received a malfunction message the key missing because the car would not go anywhere without a key, however, he asked me to send the picture to him and I did. As I was getting out my X5, I began to have anxiety and became traumatized (praying, crying, yelling etc.) at this point, thinking my X5 is going to catch a fire and blow up the bank. I went into the Bank to alert them of the X5 smoking so that they can evacuate if needed. I went back to my X5 to gather as much as I could of my Christmas gifts and other Items quickly. At that time another lady was standing on the side walk and asked if she could help me removed the items from my X5.I was hysterical, and my hand was bleeding from grabbing items out the X5. My safety and others was at risk. The X5 could have been in my garage on firer and my house and family could have died and lost everything; The seat belt could have locked with me in it and I could have died. The bank ATM drive through could have blown up and all the customers could have been injured.BMW of North America insisted that I fill on my insurance because the the engineers did an observation investigation and did not see any fault of manufacture or electrical issue.The vehicle is now under the investigation of my insurance and I have not been notified of the cause at this time.

Purchased the car Feb 2020. Over 6 months ago, back seat belts (middle and left side) stopped working. Seat belt will not click. Brand new car with nonfunctioning seat belts. Been trying to get hold of the dealer to fix and did not get anywhere. After months of hassle, they ordered the seat belts to be replaced. After dropping off the car, I get an email asking me to approve the fix for a cost of $1,100. Want to report malfunctioning unsafe car with nonworking seat belts (brand new car, a little over 1 year old) and a dealer that want to charge me for their malfunctioning seat belts. anyone that get in the car in the back is not safe. cannot use the car due to safety issues.

My 2020 X5 is equipped with Rear Cross Traffic Warning however it does not warn when traffic is crossing. The car will be in reverse, i can be very close to either a car or a person and there are no audible or visual warnings until the object stops moving or is within inches of the vehicle. I have taken it to my dealership several times however they are stating its in full working function even though it does not do what BMW advertises how that system should work. This is both very dangerous and false advertising by BMW! I have videos to prove this claim however the upload section doesn't allow videos.

Backing out of my garage to a street with a 25 mph speed limit, the vehicle is supposed to alert the driver with a warning sound and or brake if a vehicle is crossing behind the vehicle. This feature has never worked and the dealer can't find any problem. This condition has been report on several internet websites with no resolution.

Automatic braking system. Traveling about 50 MPH the automatic brake activated, there was nothing even close to my vehicle, my passenger's head was jerked forward. I had the vehicle in for computer problems about two weeks ago, concerning the radio and dash board displays, not knowing about the automatic braking problem at that time, ( this is the second incident involving the automatic brake, first time I didn't think too much about it since I had just purchased the vehicle I thought maybe a new car bug ). I was told that there was no fix for the problems I took it in for , and that Germany was notified and they had no solution, when a fix was found I would be notified. Now I'm now realizing more is affected by the faulty computer system then I first thought. My main concern is getting rear ended on the highway which I travel quite often. This incident occurred Saturday evening, today I'm contacting the dealership, we will see what happens with a more serious problem.

THE AUTO-DIMMING FEATURE OF THE DIGITAL INSTRUMENT PANEL ON 2020 BMW X5 MODELS IS POORLY IMPLEMENTED, AND UNDER VARIABLE LIGHTING CONDITIONS (CLOUDY, SNOWY, SUNRISE, SUNSET), IT DIMS AT INAPPROPRIATE TIMES, SUCH AS WHEN DRIVING TOWARD THE SUN AT SUNRISE OR SUNSET. THIS MAKES THE DISPLAY EXTREMELY DIFFICULT TO READ AND UNSAFE. THE AUTO-DIMMING FEATURE FOR THE INSTRUMENT PANEL IS ONLY APPROPRIATE UNDER NIGHT-DRIVING CONDITIONS.