2014 BMW X5 Complaints

DOORS OPENED (ON MULTIPLE OCCASIONS) BY THEMSELVES, WHILE THE VEHICLE WAS IN MOTION. THE VEHICLE HAS SOFT CLOSE AUTOMATIC DOORS; YET DRIVER'S DOOR AS WELL AS REAR PASSENGER DOORS OPENED WHILE DRIVING. THE DEALER - BMW NORTH SCOTTSDALE- CLAIMED TO HAVE REPAIRED IT (BASED ON BMW SERVICE BULLETIN), YET IT OCCURRED AGAIN WITHIN A FEW DAYS. EVENTUALLY BMW NORTH AMERICA BOUGHT THE VEHICLE BACK, BUT DID NOT RESPOND TO MY LETTER REGARDING THE DEFECT. *TR

DOORS OPEN BY THEMSELVES, WHEN LOCKED, WHILE DRIVING THE VEHICLE AT VARIOUS SPEEDS. THIS HAS BEEN HAPPENING FOR NO APPARENT REASON. (THIS VEHICLE HAS SOFT-CLOSE DOORS, COMFORT ACCESS OPTION) FIRST INCIDENT WAS ON 6 SEPT. 2014 AT 6:35 AM. I MADE A RIGHT TURN AND BEGAN TO MERGE ONTO A DARK HIGHWAY AND WAS STARTLED WHEN THE LIGHTS TURNED ON INSIDE THE CABIN, A WARNING LIGHT/DOOR OPEN INDICATOR ILLUMINATED IN THE DASH AND I HEARD AIR RUSHING THROUGH MY DRIVER'S DOOR. IT HAD POPPED OPEN AND WAS AJAR AND THE DOOR LOCK WAS STILL DOWN. I WAS DRIVING ABOUT 35-40 MPH BEGINNING THE ACCELERATION TO THE SPEED LIMIT OF 55. (IT WAS EARLY MORNING, DARK, AND TO SUDDENLY HAVE THE LIGHTS COME ON AND WARNING INDICATORS ILLUMINATE WAS VERY SCARY) I WASN'T ABLE TO SAFELY PULL OVER DUE TO OTHER CARS AROUND ME AND I COULDN'T PULL THE DOOR COMPLETELY CLOSED BY PULLING ON IT. I HAD TO HOLD THE DOOR WITH MY HAND UNTIL THERE WERE NO OTHER CARS AROUND. THEN, WHILE DRIVING, I HAD TO OPEN THE DOOR QUICKLY AND SLAM IT SHUT. I WASN'T ABLE TO KEEP THE VEHICLE COMPLETELY STEADY IN THE LANE WHEN DOING SO. THIS COULD EASILY HAVE CAUSED A CRASH. I WAS POSITIVE THE DOOR WAS CLOSED COMPLETELY WHEN I LEFT THE HOUSE, SOFT CLOSE DOORS ALWAYS CLOSE COMPLETELY, NO DOOR OPEN INDICATORS WERE LIT, AND MY VEHICLE WON'T LET YOU DRIVE AWAY IF A DOOR IS OPEN. I WAS ON THE ROAD ABOUT 30-40 MINUTES OR SO WHEN THE INCIDENT OCCURRED. THE EXACT THING HAPPENED AGAIN, 2 WEEKS LATER, WHEN I MADE A LEFT TURN INTO THE DRIVEWAY WHERE I WORK, TURNED RIGHT AND PULLED INTO A PARKING SPACE. WHILE I WAS PULLING IN, THE PASSENGER FRONT DOOR POPPED OPEN EXACTLY LIKE THE FIRST INCIDENT. WE BROUGHT IT INTO BMW ON 7 OCT., THERE IS TSB WITH THE "FIX", THEY HAD OUR CAR FOR 5 DAYS. REPLACED BOWDEN CABLES AND PUT IN A MODIFIED PART. ON 2 NOVEMBER IT HAPPENED AGAIN TO THE LEFT REAR DOOR. I TOOK PICTURES AND A VIDEO. IT'S GOING BACK TO BMW 4 NOV. *TR

I HAVE THE "COMFORT ACCESS" OPTION (SOFT CLOSE DOORS) AND LIKE MANY OTHER PEOPLE, MY DOORS WILL OPEN ON THEIR OWN SOMETIMES. DRIVING DOWN THE ROAD DOING 40 AND SUDDENLY ONE OF THE DOORS WILL POP OPEN AND THE DASHBOARD LIGHT WILL COME ON. *TR

I WAS ON A TRAVELING ON MY VEHICLE AND AS I GOT IN AND OUT OF THE VEHICLE EARLIER THAT DAY IT BEGAN TO MOVE FORWARD BECAUSE THE GLUE THAT MAKES IT STICKY STICK TO THE CARPET FELL OFF A COUPLE OF WEEKS AGO. AS I WAS TRAVELING I TRIED TO BRAKE AND THE FLOOR MAT GOT CAUGHT UP BEHIND THE BRAKE AND THE FRONT OF THE GAS PEDAL. I HAD TO LOOK DOWN AND REACH TO PULL THE FLOOR MAT BACK TO WHERE IT IS SUPPOSED TO BE. I ALMOST HIT THE VEHICLE IN FRONT OF ME! *TR

FLOOR MATS (FACTORY INSTALLED) HAVE AN ADHESIVE VELCRO ON THE UNDERSIDE TO ATTACH TO THE FLOOR OF THE VEHICLE. IN THE HEAT THE ADHESIVE HOLDING THE VELCRO BECOMES UNATTACHED ALLOWING THE FLOOR-MAT TO SHIFT FORWARD AND DEPRESS THE ACCELERATOR. *TR

PEDESTRIAN (DAYTIME) WARNING AND AVOIDANCE SYSTEM ACTIVATED SPONTANEOUSLY ON AN EMPTY STREET - THERE WAS NO PEDESTRIAN IN SIGHT AND NO CAR IN FRONT OF ME. THE CAR AUTOMATICALLY SUDDENLY BRAKE VIOLENTLY AND A TRUCK RIGHT BEHIND ME ALMOST HIT ME. I FEEL THIS IS A SERIOUS SAFETY ISSUE AS IT HAS POTENTIAL FOR A SERIOUS ACCIDENT IF THIS WERE TO HAPPEN AGAIN IN A MORE CROWDED STREET. IT IS DISCONCERTING TO DRIVE A CAR THAT MAY SUDDENLY BRAKE WITHOUT WARNING! *TR

THE DOORS ON MY BRAND NEW X5 OPEN SLIGHTLY AND BECOME AJAR WHILE DRIVING. WHEN THIS HAPPENS, THERE IS A 'THUNK' SOUND AND I CAN HEAR AIR NOISE DUE TO THE SMALL GAP. THIS HAPPENED ON 7/26/14 TO THE REAR PASSENGER SIDE DOOR. BMW NORTH AMERICA WORKED ON THE VEHICLE FOR SEVERAL DAYS REPLACING THE REAR DOOR LATCH MECHANISMS AND ADJUSTING THE TWO FRONT DOOR MECHANISMS. THE PROBLEM WAS NOT CORRECTED, ON 8/23/14 THE DRIVER'S DOOR ALSO BECAME AJAR WHILE I WAS DRIVING. WHEN IT HAPPENS IT IS SOMEWHAT STARTLING DUE TO THE SUDDEN 'THUNK', PARTICULARLY WHEN IT'S THE DRIVER'S DOOR. ON BOTH OCCASIONS, WHEN THE INCIDENT HAPPENS, THE DASHBOARD LIGHTS UP INDICATING THAT A DOOR IS NOT CORRECTLY CLOSED. THE DOORS ARE LOCKED WHEN THIS HAPPENS. THE VEHICLE IS EQUIPPED WITH SOFT-CLOSE DOORS. NOBOBY WAS TOUCHING THE DOORS WHEN THE PROBLEM OCCURRED...UPDATED 10/01/14 *BF UPDATED 02/27/2015 *JS......UPDATED 12/15/15 *BF UPDATED 06/16/2017*JS

TL* THE CONTACT OWNS A 2014 BMW X5. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE FRONT DRIVER AND REAR DRIVER SIDE DOORS OPENED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC TESTING AND THE DOOR LATCHES WERE REPLACED. THE CONTACT ALSO STATED THAT THE INFOTAINMENT SCREEN MALFUNCTIONED AND WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,500.

WHILE RETURNING HOME FROM CHICAGO, AROUND 3:30 PM ON SUNDAY 07/26/14 - I WAS EXITING I-88 ON THE ROUTE 31 EXIT RAMP. HALFWAY UP THE RAMP THE TRUNK/HATCH OF THE X5 OPENED ON ITS OWN. THE CAR WAS TRAVELING APPROX. 28 - 30 MPH WHEN THE HATCH OPENED UNDER ITS OWN CONTROL. BOTH OF THE DRIVERS (MY) HANDS WERE ON THE STEERING WHEEL TURNING THE VEHICLE WELL AWAY FROM THE TRUNK CONTROLS LOCATED ON THE DRIVER SIDE DOOR AT THE TIME. MY DOG WAS LOCATED IN THE BACK/TRUNK OF THE CAR WHEN THE HATCH DECIDED TO OPEN. LUCKILY HE WAS SLEEPING AT THE TIME IT OPENED AS THERE IS USUALLY NO HOLDING HIM BACK WHEN IT COMES TO ENTERING OR EXITING THE CAR. COMBINE THIS WITH THE FACT THAT I THINK HE WAS CONFUSED AS TO WHY THE CAR WAS STILL MOVING AT THE TIME THE HATCH OPENED, THAT BY THE TIME I GOT THE CAR PULLED OVER AND IN PARK; THE DOG ([XXX]), WAS JUST ON THE VERGE OF JUMPING OUT AND I WAS ABLE TO CATCH HIM WHEN HE ATTEMPTED TO DO SO. I WAS FORTUNATE THAT THE CAR DIRECTLY BEHIND ME ON THE RAMP SAW THE DOG AND STOPPED SO I WAS ABLE TO GATHER THE DOG AND RETURN HIM TO THE CAR SAFELY. I THEN PROCEEDED TO CLOSE THE TRUNK USING THE BUTTON LOCATED ON THE HATCH. THE HATCH/DOOR OPERATED WITHOUT INCIDENT FOR THE REMAINDER OF THE RIDE HOME. WHILE I'M GRATEFUL THAT NO ONE WAS HURT OR INJURED AS RESULT OF THIS INCIDENT, THE SCENE WAS STILL KIND OF TERRIFYING. YOU'RE DRIVING AND THE TRUNK ON YOUR SUV MAGICALLY COMES UNDER POWER AND OPENS ON IT'S OWN? WHILE THE CAR WAS MOVING? WITH MY DOG IN THE TRUNK? WHAT IF I WAS DOING 55 MPH ON THE HIGHWAY AND I WAS IN THE MIDDLE LANE OF THE HIGHWAY? I PREVIOUSLY SCHEDULED THE CAR FOR SERVICE BECAUSE THE TRUNK WOULDN'T OPEN, BUT THEN IT STARTED WORKING AGAIN, SO I NEVER BROUGHT THE CAR IN FOR SERVICE. SO I'VE GONE FROM THE TRUNK NOT WANTING TO OPEN TO OPENING ON IT'S OWN WHILE THE CAR IS IN DRIVE AND IN MOTION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THIS HAPPENED TO ME WHILE DRIVING A BRAND NEW 2014 BMW X5 ON 3 SEPARATE OCCASIONS (DIFFERENT DAYS) THE DRIVERS DOOR AND THE LEFT REAR PASSENGER DOOR BOTH OPENED WHILE DRIVING. THE DOOR WILL OPEN TO THE POINT THAT I CAN HEAR THE WIND COMING THROUGH THE DOOR. I GET A SIGN ON THE DASH BOARD THAT THE DOOR IS OPEN, INTERIOR LIGHTS GOES ON, HOWEVER, WITHOUT THE AUDIBLE SOUND TO WARN THAT A DOOR IS OPEN. IF I TRY TO PULL ON THE DOOR TO CLOSE IT, IT WILL NOT CLOSE UNLESS I COMPLETELY OPEN THE DOOR AND SLAM IT SHUT. IF I TRY TO PUSH THE DOOR TO OPEN IT WITHOUT PULLING THE HANDLE IT WOULD NOT OPEN EITHER. I TOOK MY CAR TO MY LOCAL BMW LOCAL DEALERSHIP AFTER THE SECOND TIME IT HAPPENED AND THEY TOOK IT IN TO CHECK: THE ELECTRICAL WIRING ON THE DOORS, THE LOCKS AND FINALLY REPROGRAMMED THE CAR. THREE DAYS LATER THE SAME ISSUE HAPPENED ON THE DRIVER PASSENGER DOOR WHILE I WAS DRIVING AND AS I WAS TURNING. I FELT THE DOOR MOVING AS IT OPENED, GOT THE VISIBLE DISPLAY THAT THE DOOR OPENED HOWEVER WITHOUT THE AUDIBLE ALARM AGAIN. THE DOOR LOCKS I HAVE THE AUTOMATIC SUCTION DOOR SHUTTING SYSTEM AND THE DOOR LOCKS AUTOMATICALLY ENGAGE AS SOON AS I DRIVE OFF. *TR