2020 BMW X7 Complaints

Transfer case causes vehicle to shake when driving straight or turning from a complete stop or low speeds.

X7 models from year 2020 -2022 have a particular issue at stake which is a manufacture default as it's been reported in many cases in X7 models. I'd like have this Transportation safety to please look into this issue a safety recall as there is a shuddering issue in most x7's when turning right or left at a lower speed which slips the vehicle. I would appreciate it if someone could look into this. Thanks,

The contact owns 2020 BMW X7. The contact stated while driving 30 MPH, the message "Oil Pump Leak Over - Get the Vehicle Towed to Local Service Dealer" was displayed. The vehicle was towed to an independent mechanic, who could not repair the vehicle. The vehicle was towed to the dealer, where an unknown diagnosis was made. The vehicle was then towed to Baltimore Motor Works, where it was diagnosed that the engine oil pump had failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was 60,000.

I was driving and as I parked on my driveway a message popped up on my dash board saying " " Increased Steering efforts" then I wasn't able to move the steering wheel at all, it feel like it got locked.

I am submitting this complaint based on recurring drivetrain and structural failures in my 2020 BMW X7 (VIN: [XXX] ), which raise serious concerns about reliability and safety. Most recently, the vehicle exhibited shuddering, power loss, and a “neutral-like” disengagement at low speeds. BMW of Pembroke Pines confirmed this through a test drive. However, instead of mechanical replacement, the dealer performed a VTG oil flush and attempted a calibration, which—according to their own documentation—“lost connection.” These signs point to recurring issues with the ATC (transfer case), a known point of failure in several BMW X models. Additional manufacturer defects I’ve experienced include: - Two incidents of cabin water intrusion from separate leaks - A dashboard panel burst shortly after purchase - Rear seat failure requiring a $7,000+ repair BMW North America refuses to provide further assistance despite acknowledging the repair history. This leaves me with a potentially unsafe vehicle, prone to recurring drivetrain failure without a clearly defined remedy. I respectfully request that NHTSA investigate whether the Active Transfer Case and related VTG components in the BMW X7 pose a defect trend requiring formal attention. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While my wife was driving our 2020 BMW X7M under normal conditions, the vehicle experienced a catastrophic drivetrain and differential failure. According to the BMW dealership’s service manager, internal drivetrain components became disconnected while the vehicle was in motion. This caused parts to spin freely and damage surrounding systems. Fortunately, no crash occurred, but the technician emphasized that it could have easily led to an accident. There was no external impact, accident, or driver error. Both the BMW dealership and an independent insurance adjuster from GEICO confirmed the failure appeared to be mechanical and internal in nature, possibly due to a manufacturing defect. This failure poses a significant safety risk to occupants and other drivers. Had it occurred at higher speeds or in traffic, the consequences could have been severe. I believe this incident warrants investigation due to potential systemic safety concerns. I am requesting that NHTSA review this failure for manufacturer defects and evaluate whether similar complaints exist regarding drivetrain integrity in BMW X7M models. Supporting documentation, including video evidence, dealership notes, and the insurance report, are available via this link [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 BMW X7. The contact stated that while attempting to start the vehicle, the engine failed to turn over. The message "Starter Motor Overheating" was displayed; however, there was no warning light illuminated. The vehicle was towed to a local dealer where it was diagnosed, and the contact was advised that the starter motor and battery were faulty and needed to be replaced. The contact was also advised that the coolant needed to be drained and refilled. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 24V576000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING); as a possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 58,000.

Without warning the vehicle came to an abrupt stop while going about 25 mph. I got out and checked and noticed a liquid dripping from underneath the front area of the vehicle. Later determined it was the front transfer case. I really would hate to think what could have happened at higher speeds. Again, no warning at all.

The contact owns a 2020 BMW X7. The contact stated that after parking and later attempting to start the vehicle, the message "Starting Engine Possible After Engine Overheat" was displayed, and the vehicle failed to start. The contact waited several hours before the vehicle was able to be restarted. The vehicle was driven to the local mechanic who diagnosed that the starter had overheated. The vehicle was later taken to the local dealer who diagnosed that the starter module was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact stated that the vehicle was previously serviced under NHTSA Campaign Number: 24V576000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING) which required a software update. The contact stated that the vehicle had experienced the failure listed in the recall after the recall repair was performed. The failure mileage was 44,000.

Third row seat malfunction sending rear seat back unlocked appearing on dash. Switch for third row seat is faulty and need to be replaced. Warning states a safety issue with seat being unlocked. Inspected by bmw passport. The notice came up 3 days ago on dash vehicle was purchased from global auto outlet 12/26/24